Estimados invitados, ¡gracias por la excelente reseña! Sí, el camino aquí en la Toscana salvaje es así, lamentablemente no hay nada que hacer en cuanto a los insectos, inofensivos pero invasivos. Lo siento, pero es el precio que se paga para poder disfrutar de determinadas vistas, de determinados lugares no contaminados, ¿verdad? El 2 de noviembre no se permite el aire acondicionado, y afuera hace entre 16 y 20 grados, ya hay gente pidiendo calefacción... Esperamos que volváis, de nuevo gracias por todo y ¡nos vemos de nuevo!

We are so glad you chose us; thank you very much, dear Violetta! I hope you will suggest us to your friends!All the best, kindest regards,

Grazie per i complimenti! Per favore, scriva al sindaco di Manciano e faccia le sue rimostranze alla amministrazione comunale per la strada pessima, ci aiuti!Grazie mille ancora e arrivederci!

Herzlichen Dank an alle Mitarbeiter! Für Ihre Entscheidung, zu uns zu kommen, und für die freundlichen Worte der Bewertung, bis bald

Mille grazie, Angelo, per aver scelto noi e per aver gradito, dicendolo a tutti, che vi è piaciuto stare quassù da noi, speriamo tornerete, arrivederci!

E' stato bello avervi qui, grazie per averci scelto e per le bellissime parole! Arrivederci a presto!

Thank you very much for coming and your nice words. We apologise for the spider web and I will check better in the future, every day. Thank you again all the best!

Che bello, gentile Elisa, siamo felici che siate stati bene e ringraziamo di cuore per le belle parole delle recensione eccellente. Speriamo tornerete, arrivederci!

Many thanks for staying with us and for the excellent review. We are sorry that you judged the room that we gave you as an upgrade to be small, given that you had booked the economy room, which is notoriously and universally described as "small" but we assigned you a "classic" room, a "standard" one. Thank you also for reiterating to everyone that we do not have the Spa inside the structure, so we reiterate to everyone that we are close to the Spa, less than 3 km, and from us, you can only smell the Maremma scents, without the smell of sulfur dioxide. Thank you very much, and see you again!

I am sorry about your complaint. We are in the middle of Wild Tuscany and cannot do more for the bugs. We fight every day with them, but it is impossible to win. It is the beauty and the bad of our position. The pool was closed, as usual, in the middle of September because the water was cold. After two days of heavy rain, the algae were too much, and we thought we could not change 250,000 litres of water for a few days.In any case, I hope you'll understand we do our best for our Guests. We also may make mistakes, and I apologise for the problems you have had, sorry.With regards

Vielen Dank, dass Sie unsere Gäste waren und vielen Dank für die Bewertung, auch wenn wir auf eine höhere gehofft hatten. Herzliche Grüße

Thank you very much for being our guests and the excellent review. Cordial greetings

Merci beaucoup M. Henry, c'était agréable de vous avoir ici, au revoir !

Thank you very much for being our guests, and also, thank you for the excellent review. Cordial greetings

Grazie di cuore per averci scelto e per la bella recensione, arrivederci!

Thank you very much, Vania, for coming here again and for your nice words. We will wait for you again, and if possible we will give you one of our best rooms! All the best

Mille grazie, dal cuore, per le belle parole espresse e per averci scelto, speriamo di riavervi qui presto, arrivederci!

Thank you very much for coming!And also thanks for your nice review!All the best, arrivederci!

Thank you for coming here. You are right here. We have a building on three levels in the middle of the hill, so it is necessary to take a few steps to go anywhere out of the room, or, if necessary, we may drive the Guests with the lift. I apologize for the inconvenient, and I hope you'll come again to enjoy all the Wild Tuscany attractions. Arrivederci e grazie!

Dear sir, many thanks for your choice to come here with us, and also for your nice words, even if we have let you down in a couple of ways. We beg your pardon for any incomprehension at the restaurant. We will try to improve the English of our waiters. For what concerns the AC, we apologize but this is not the season to turn it on, as many people are still asking for heating and we cannot manage both machines at the same time, we think that this season is to live our temperature that is fresh... Hoping you understand us, many thanks again,all the best!

Thank you very much for coming and for your excellent review! All the best, regards

Thank you Terri!We wait for you with your friends here again!All the best

Thank you very much! All the best!

Mille grazie per la recensione eccezionale, grazie di cuore!Arrivederci!

Joan, when we inaugurated the Jacuzzi, it was free, but then the rude people who stayed inside all day thinking it was just them forced us to put the paid token with limited time. Who's tacky? The terrace is closed only when the weather does not allow us; by now, it is cold here in the morning and evening for most guests. And the air conditioning is no longer needed. Too bad because we also gave you a free upgrade, and this is your thanks.

Thank you very much; all the best!We will wait for you again. Arrivederci!

Grazie per aver scelto noi per la vostra vacanza e per il sostanziale gradimento. Speriamo tornerete, arrivederci!

Grazie mille per aver scelto noi e per la ottima recensione! All'origine della scelta di cambiare da buffet self service a servito al tavolo c'è il COVID, ma poi, dopo lunga e capillare intervista agli Ospiti, abbiamo determinato che la stragrande maggioranza adora essere servita, dato che il buffet sul menu è ricchissimo e senza limiti di porzioni. Personalmente al piccolo "problemino" sui toast una soluzione l'avrei trovata tempo zero... Grazie ancora e arrivederci!

Vielen Dank, vielen Dank, dass Sie sich für uns entschieden haben und für die netten Worte der außergewöhnlichen Bewertung. Wir hoffen, dass Sie wiederkommen, auf Wiedersehen!

E' stato davvero un piacere avervi qui e poi leggere le vostre parole, grazie mille di cuore, arrivederci presto!

Thank you very much for coming and for your nice words! It has been a pleasure to have you here, our Guests! Arrivederci!

Dear Guests, we are very sorry that we have wasted our gift, giving you a free upgrade. You have booked and paid for an economical small room, but we gave you a classic room, bigger and more comfortable. But you have not appreciated our effort to provide better accommodation, and you have let us down with a good review, and we don't know why. We hope next time you will tell us what we may improve. Regards

Thank you very much for coming here, and for your excellent review! Arrivederci!

Grazie di cuore Daniele, per aver scelto noi e per le belle parole. Arrivederci!

Muito obrigado por nos escolher e por ter expressado seu apreço pela sua estadia com um belo voto. Esperamos tê-lo de volta novamente, adeus!

Okay, sir, I'm really sorry you basically didn't like anything we do. I respect all your considerations but, for professional and personal honesty, I must say that I do not agree with any of his criticisms, because otherwise, I would have to upset, indeed completely destroy what we do and do it again. I don't quite understand how. So if it were really as you say we should have closed the hotel, SPA and restaurant form a long long time! Instead, thanks to the appreciation of everything that you criticize, which is almost general, by over 93% of our Guests, I take this chance to remind all readers who will come in the future that the buffet served at the table at breakfast from 8 to 10.30 in the morning is one of the largest and most varied in the hotel world and that there are no limits on the quantity or number of portions that can be obtained from the waiters: just ask. I agree with her, we are not up to her standard, better go to a BB with a kitchenette.

Thank you very very much, Didier, for choosing us and for your review! Arrivederci!

It has been wonderful to have you here, thank you for coming and your nice words, we'll wait for you again in the future. Arrivederci!

We are very, very sorry for your complain, even if I'd was expecting for this. Sometime we understand that we are not able to like to everyone with our services and standard. I also must say that it is a lie that we haven't change the towels, because thy were not on the floor, and even that it is quite absurd to ask to turn on the cool conditioning when outside the temperature is 13° and the other Guests ask for heating... I apologize but we have done the best we could. Thank you anyway, kindest regards

Grazie per averci scelto e il positivo feedback Capisco che per lei sia importante, ma le garantisco che è una eccezione e, onestamente non è esattamente una priorità per noi che abbiamo scelto di dedicare la nostra struttura a Ospiti che vengono qui a coccolarsi e farsi coccolare. E spero che in questo voi siate riusciti nella mission... Arrivederci e grazie ancora!

Du var veldig snill å velge oss og la alle få vite at du hadde det bra med oss, vi venter på deg snart igjen, farvel!

Siamo spiacenti per la lamentela , la camera però è da definizione "piccola matrimoniale", e ci dispiace davvero che non sia stata di vostro gradimento, purtroppo poi, con l'hotel completo, non potevamo cambiare camera né darvi upgrade. Ci spiace molto ma il direttore era OFF, non poteva nemmeno volendo incontrarvi. Infine ci offende molto che pensiate che la vostra provenienza possa essere per noi fonte di discriminazione: abbiamo da sempre e sempre avremo rispetto di tutti gli Ospiti, da ovunque arrivino.

Grazie!