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Opiniones sobre Sonesta Maho Beach All Inclusive Resort Casino & Spa

4 out of 5
Sonesta Maho Beach All Inclusive Resort Casino & Spa
1 Rhine Road, Maho Bay, Lowlands

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 683 de 1574 opiniones" "
Evaluación: 8 - Bueno. 432 de 1574 opiniones" "
Evaluación: 6 - Aceptable. 226 de 1574 opiniones" "
Evaluación: 4 - Mediocre. 118 de 1574 opiniones" "
Evaluación: 2 - Terrible. 115 de 1574 opiniones" "

8,4/10

Limpieza

8,0/10

Personal y atención

8,0/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Carolina

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cerca del aeropuerto y la playa Maho/Mullet pero el hotel no tiene salida a la playa. Eso hace que tengas que rentar sillas y sombrillas más lo que tomas afuera del hotel entonces para que voy a un all inclusive?
Se hospedó 1 noche en abril de 2024
Respuesta de Fiorela Richardson el 13 abr. 2024
Dear Carolina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excelente

orialis, west palm beach

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Por las noches no vi nunca un policía y la zona eran de muchísimo movimiento nocturno
Se hospedó 3 noches en marzo de 2024
Respuesta de Fiorela Richardson el 16 mar. 2024
Dear Orialis,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Bueno

Edgar, Salinas

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La propiedad es muy bonita y con buenas facilidades. Se encuentra en un área accesible y con variedad de actividades. Sin embargo, debe mejorar el aislamiento de los ruidos externos. Nuestra habitación quedaba hacia la calle y el ruido de la discoteca Moonbar Rooftop, no permitió que pusiéramos descanzar. La música se extiende hasta alta horas de la madrugada.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Fiorela Richardson el 7 ene. 2024
Dear Edgar,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations pertaining to busy night life at the Maho Strip. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

4/10 Mediocre

Claudia

Respuesta de Fiorela Richardson el 9 feb. 2024
Dear Claudia,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Excelente

gabriel, torreon

Se hospedó 1 noche en diciembre de 2023
Respuesta de Fiorela Richardson el 3 ene. 2024
Dear Gabriel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Aceptable

Daisy

Viajó con su familia y niños pequeños
Le gustó: Servicios
No le gustó: Estado de la propiedad e instalaciones
Está muy descuidada , pocas opciones de comida, y poco entretenimiento , podrían darle mantenimiento tanto a las habitaciones como a los exteriores
Se hospedó 5 noches en septiembre de 2023
Respuesta de Sonesta Resorts Sint Maarten el 28 sept. 2023
Dear Daisy, Thank you for taking the time to submit your review. We regret to learn that we have missed the mark in meeting some of your expectations. It was a pleasure to have you as our guest, and we hope to have the opportunity of welcoming you back when visiting St. Maarten.

8/10 Bueno

Mario

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en julio de 2023
Respuesta de Sonesta Resorts St. Maarten. el 31 jul. 2023
Dear Mario,Thank you so much for taking the time to share your experience with us, feedback and for the excellent rating! We are thrilled to learn that you had an amazing stay with us at Sonesta Ocean Point. We look forward to welcoming you again soon!

8/10 Bueno

Persio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy buena ubicación y agradable la gente
Se hospedó 3 noches en junio de 2023
Respuesta de Sonesta Resorts St. Maarten. el 5 jul. 2023
Dear Persio,Thank you so much for taking the time to share your experience with us, feedback and for the good rating! We are thrilled to learn that you had an amazing stay with us at Sonesta Maho Beach Resort, Casino & Spa.We look forward to welcoming you again soon!

10/10 Excelente

Ivette

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Ese lugar me encanta . Es la segunda vez que voy y se lo recomiendo a todos mis amigos. Si tengo la oportunidad de volver a viajar elegiría ese lugar.
Se hospedó 6 noches en junio de 2023
Respuesta de Sonesta Resorts St. Maarten. el 29 jun. 2023
Dear Ivette,Thank you so much for taking the time to share your experience with us, feedback and for the excellent rating! We are thrilled to learn that you had an amazing stay with us at Sonesta Maho Beach Resort, Casino & Spa.We look forward to welcoming you again soon!

10/10 Excelente

Joseph

Se hospedó 1 noche en mayo de 2023
Respuesta de Sonesta Resorts St. Maarten. el 1 jun. 2023
Dear Joseph,Thank you so much for taking the time to share your experience with us, feedback and for the excellent rating! We are thrilled to learn that you had an amazing stay with us at Sonesta Maho Beach Resort, Casino & Spa. We look forward to welcoming you again soon!

10/10 Excelente

Astrid

Se hospedó 2 noches en abril de 2023
Respuesta de Sonesta Resorts St. Maarten. el 4 may. 2023
Dear Astrid,Thank you so much for taking the time to share your experience with us, feedback and for the excellent rating! We are thrilled to learn that you had an amazing stay with us at Sonesta Maho Beach Resort, Casino & Spa.We look forward to welcoming you again soon!

10/10 Excelente

Elsie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good price, good food and very close by the airport. Amazing experience in Maho Beach seeing the planes arrive.
Respuesta de Sonesta Resort St. Maarten el 9 nov. 2022
Dear Elisie,Thank you so much for taking the time to share your experience with us, feedback and for the excellent rating! We thrilled to learn that you had an amazing stay with us at Sonesta Maho Beach Resort, Casino & Spa and appreciate the recognition of our hard-working staff. We look forward to welcoming you again soon!

10/10 Excelente

Brenda

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Bueno
Se hospedó 1 noche en septiembre de 2022
Respuesta de Sonesta Resort St. Maarten el 6 sept. 2022
Dear Brenda,Thank you so much for taking the time to share your experience with us, feedback and for the excellent rating! We thrilled to learn that you had an amazing stay with us at Sonesta Maho Beach Resort, Casino & Spa and appreciate the recognition of our hard-working staff. We look forward to welcoming you again soon!

10/10 Excelente

Yoslaide

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy buena y acogedora la comida excelente en fin todo bueno
Se hospedó 3 noches en junio de 2022
Respuesta de Sonesta Resorts Sint Maarten el 5 jul. 2022
Dear Yoslaide, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.

10/10 Excelente

MARIANO

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Estadía
Fue todo genial Ideal para pasar unos días de descanso
Se hospedó 2 noches en junio de 2022
Respuesta de Sonesta Resorts Sint Maarten el 18 jun. 2022
Dear Mariano, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.

10/10 Excelente

Amalia Laffita

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo
Se hospedó 2 noches en mayo de 2022
Respuesta de Sonesta Resorts Sint Maarten el 18 jun. 2022
Dear Amalia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.

10/10 Excelente

Richard

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Los empleados necesitan cursos de servicio al cliente. Todos los lugares de comer cerrados a la misma hora :(
Se hospedó 3 noches en mayo de 2022
Respuesta de Sonesta Resorts Sint Maarten el 18 jun. 2022
Dear Richard, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.

10/10 Excelente

Marina

Se hospedó 2 noches en mayo de 2022
Respuesta de Sonesta Resorts Sint Maarten el 8 may. 2022
Dear Marina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.

2/10 Terrible

Melissa

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
La ubicación es buena, pero tienen un mal servicio al cliente, no saben como tratar a las personas, hablar y por lo que sea que uno como cliente no este de acuerdo piden que salgan del hotel así por así. Solicite varias cosas a la habitación que se supone que debía tener antes de entregarme y duraron mas de 2 horas, al final tuve que salir a comprar al supermercado.
Se hospedó 3 noches en marzo de 2022
Respuesta de Sonesta Resorts Sint Maarten el 9 abr. 2022
Dear Melissa, Thank you for taking the time to submit your review. We regret to learn that we have missed the mark in meeting some of your expectations. It was a pleasure to have you as our guest, and we hope to have the opportunity of welcoming you back when visiting St. Maarten.

2/10 Terrible

Emilio

No le gustó: Personal y atención, comodidad de la habitación
Peor imposible
No es un hotel de 4 estrellas, esperas para todo, cálida muy justa, muy ruidoso, uno de los peores hoteles en los que he estado
Se hospedó 5 noches en febrero de 2022
Respuesta de Sonesta Resorts Sint Maarten el 9 mar. 2022
Dear Emilio, Thank you for taking the time to share your recent experience while staying at Sonesta Maho Beach Resort, Casino & Spa. We regret to learn that we have missed the mark in meeting some of your expectations. Please note that all your valuable feedback has been shared with the relevant departments so that we can rectify or improve our services. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon when visiting St. Maarten.

10/10 Excelente

mercedes

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lo recomendare
Me encanto el lugar muy limpio,la comida variada y deliciosa la atencion en los comedores excelente ,por toda parte encuentras desinfectantes,el servicio en general es magnifico lo recomendare y regresare.gracias por el servicio que prestan.
Se hospedó 7 noches en diciembre de 2021
Respuesta de Sonesta Resorts Sint Maarten el 19 ene. 2022
Dear Mercedes, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Servicios
No puedo opinar porque nos enfermamos de Covid y las pruebas salieron positivas un dia antes de viajar, ahora espero ustedes me hagan el reembolso o me den un credito para poder ir en otra fecha.
Se hospedó 4 noches en agosto de 2021
Respuesta de Sonesta Resorts Sint Maarten el 7 sept. 2021
Dear valued guest, We regret to learn that you were not able to complete your travels at this time. We hope to have the opportunity of welcoming you soon to Sonesta Resorts St. Maarten!

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en julio de 2021
Respuesta de Sonesta Resorts Sint Maarten el 20 jul. 2021
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.

10/10 Excelente

Rafaelina Mercedes

Le gustó: Personal y atención, estado de la propiedad e instalaciones
I really enjoyed the entire experience
Se hospedó 4 noches en abril de 2024

4/10 Mediocre

Joyce

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The location was great. The hotel was rundown, the staff was extremely unfriendly, the pool liner was sticking up so bad that we tripped on it every day, the beach was tiny and not easily accessible. The Palms restaurant was awful. The buffet was pretty good and we ate there most days for breakfast and lunch. The proximity to other locations was great, but I would stay in a different hotel next time.
Se hospedó 5 noches en abril de 2024
Respuesta de Fiorela Richardson el 1 may. 2024
Dear Joyce,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Excelente

Neionie Shelley

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beach
Se hospedó 4 noches en abril de 2024
Respuesta de Fiorela Richardson el 1 may. 2024
Dear Neionie Shelley,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excelente

Barvins

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing
Se hospedó 4 noches en abril de 2024
Respuesta de Fiorela Richardson el 1 may. 2024
Dear Barvins,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excelente

Jennifer

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The food is 10/10. I ate soo much on this trip. The staff is also amazing. Everyone was very friendly. I forgot my coat and they made the process of getting it shipped back easy. I will definitely return here. Amazing experience.
Se hospedó 5 noches en abril de 2024
Respuesta de Fiorela Richardson el 1 may. 2024
Dear Jennifer,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excelente

carline

Viajó con su pareja
Such a beautiful and well kept property. Would definitely recommend. 5 stars
Se hospedó 6 noches en abril de 2024
Respuesta de Fiorela Richardson el 1 may. 2024
Dear Carline,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

8/10 Bueno

Kilsia J

Le gustó: Limpieza, estado de la propiedad e instalaciones
For the most part, very nice stay and love the taste of the food….Loved that! I didn’t like when arrived and I went to the restaurant for lunch. I arrived at 3:30 at the restaurant and the Dominican girl didn’t welcome us. Instead, she sent us to the snack bar. She said the place was closed for food and in reality it was not the time. The place for lunch closes at 3:45. I said I was going to report her. And immediately she let us in for lunch. That was not nice at all. Thank you for having the place so clean.
Se hospedó 5 noches en abril de 2024
Respuesta de Fiorela Richardson el 1 may. 2024
Dear Kilsia J,Greetings from the Sonesta Maho Beach Resort, Casino, and Spa.Thank you for taking the time to share your experience with us during your recent stay. We are thrilled to learn that you had an amazing stay with us at Sonesta Maho Beach Resort, Casino, and Spa. We appreciate the recognition of our hard work.We invite you to share your experience on your booking agent platforms or Travel site.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon

10/10 Excelente

Yajaira

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Fiorela Richardson el 1 may. 2024
Dear Yajaira,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Aceptable

Taylor

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 5 noches en abril de 2024
Respuesta de Fiorela Richardson el 1 may. 2024
Dear Taylor,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

8/10 Bueno

William

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en abril de 2024
Respuesta de Fiorela Richardson el 30 abr. 2024
Dear William,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

6/10 Aceptable

Louchen Lera

Viajó en grupo
Le gustó: Limpieza
No le gustó: Personal y atención
Average stay. I was there for a week. Waited 3 days for staff to fix my leaking AC. Had to place towels down daily for the dripping water. On day 4, maintenance came and fixed the AC. Staff in buffet restaurant were not friendly. Only the greeter for the buffet and bartenders were friendly. The food is average.
Se hospedó 4 noches en abril de 2024
Respuesta de Fiorela Richardson el 30 abr. 2024
Dear Louchen Lera,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

6/10 Aceptable

Anita

Viajó con su familia y niños pequeños, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza
There are pros and cons with the party but let me start with the pros: beautiful beach, food was great and plenty of options for younger kids to eat , drinks were mediocre but nothing you wouldn't expect from an all-inclusive. Now the cons: customer service is just ok. There are just a few staff members who actually love their jobs and are great and others who are just plain nasty. Jorina front desk as I checked out just looked unfriendly and not even a " thank you I hope you enjoyed your stay". She took the towel cards and printed my receipt after I asked her for one and didn't say anything after that. Kennedy also gave my son a hard time going into the teen zone to play a little basketball (even though there was no one in there). It's a ridiculous policy to not allow kids to come in. I have a well behaved 6 year old who was bummed out. The kid's Beach Club is a babysitting club that also restricts kids from just coming in to play. Its more of a drop your kid off so parents can get drunk, I was not about to leave my kid. The kid's pool needs more maintenance and it smells moldy and dirty. The general pool is too deep for smaller kids to have fun so definitely not kid-friendly. Pool bartender I am not sure of his name but his attitude sucked. Please hire a more customer service oriented staff!
Se hospedó 5 noches en abril de 2024
Respuesta de Fiorela Richardson el 30 abr. 2024
Dear Anita,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Excelente

Crystal

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
There are not many resorts that I would visit again for various reasons but I would definitely come back here. The staff are truly friendly and accommodating. I had a great vacation here and look forward to returning when Sint Maarten upgrades their airport because standing on line for immigration in the heat is not it. This resort met all of my needs and I’m happy I chose it.
Se hospedó 4 noches en abril de 2024
Respuesta de Fiorela Richardson el 27 abr. 2024
Dear Crystal,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Aceptable

Matthew

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Food was just okay as there are a bunch of options to pick from. Breakfast buffet is the best thing. Biggest mistake was not booking ocean point abd staying away from all the kids. Room was really bad. AC did not work and we called someone up to check on it and even after he changed the temp still was not cold enough. Sheets were dirty as well as stains on the wall (not sure what they were) overall 7 out of 10. Would try the adults only ocean point if I ever came back
Se hospedó 4 noches en abril de 2024
Respuesta de Fiorela Richardson el 27 abr. 2024
Dear Matthew,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Excelente

Julius S

Viajó con su familia
Great stay
Se hospedó 4 noches en abril de 2024
Respuesta de Fiorela Richardson el 27 abr. 2024
Dear Julius S,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Aceptable

Glenda

Room was not that clean, one of the day I stayed, I have to asked to clean it otherwise they would have not clean it Toilet bowl was black, apparently not well cleaned for months or years… I asked to be cleaned and they did but obviously you can tell they cleaned but it has been like for too long to be able to be cleaned at one time
Se hospedó 6 noches en abril de 2024
Respuesta de Fiorela Richardson el 27 abr. 2024
Dear Glenda,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

8/10 Bueno

Jermaine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Fiorela Richardson el 27 abr. 2024
Dear Jermaine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Aceptable

Crystalchannel Bernice, Gastonia

No le gustó: Limpieza
Se hospedó 5 noches en abril de 2024
Respuesta de Fiorela Richardson el 27 abr. 2024
Dear Crystal Channel,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

8/10 Bueno

Rohini

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I can visit the hotel again
Se hospedó 3 noches en abril de 2024
Respuesta de Fiorela Richardson el 27 abr. 2024
Dear Rohini,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excelente

Paul

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean
Se hospedó 4 noches en abril de 2024
Respuesta de Fiorela Richardson el 23 abr. 2024
Dear Paul,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

2/10 Terrible

Pedro, North Plainfield

Viajó con su familia
No le gustó: Servicios
The staff was absolutely horrible! Rude, disrespectful, and non accommodating. I will never recommend this resorts
Se hospedó 1 noche en abril de 2024
Respuesta de Fiorela Richardson el 23 abr. 2024
Dear Pedro,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Excelente

Martin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I enjoyed my stay and I hope to visit again soon
Se hospedó 4 noches en abril de 2024
Respuesta de Fiorela Richardson el 23 abr. 2024
Dear Martin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

6/10 Aceptable

Taramati

Viajó con su familia
We stayed in room 861, there is loud music across the street all night until 3 am
Se hospedó 3 noches en abril de 2024
Respuesta de Fiorela Richardson el 23 abr. 2024
Dear TaramatiGreetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.

10/10 Excelente

Sharne’

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We enjoyed our stay, very beautiful property with helpful staff. Loved our stay and had a good time.
Se hospedó 3 noches en abril de 2024
Respuesta de Fiorela Richardson el 23 abr. 2024
Dear Sharne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excelente

William

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everyone is very friendly and make you feel comfortable
Se hospedó 4 noches en abril de 2024
Respuesta de Fiorela Richardson el 24 abr. 2024
Dear William,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

10/10 Excelente

William

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
NA
Se hospedó 5 noches en abril de 2024
Respuesta de Fiorela Richardson el 23 abr. 2024
Dear William,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten

4/10 Mediocre

Nellie

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
There is a club attached to the hotel and the music is loud and it plays till 4 AM. The staff at the hotel we’re not helpful with the situation. The hotel is dirty, noisy, and poorly run. I do not recommend, strongly do not recommend!
Se hospedó 1 noche en abril de 2024
Respuesta de Fiorela Richardson el 23 abr. 2024
Dear Nellie,Greetings from the Sonesta Maho Beach Resort Casino and Spa.We regret to learn that we have missed the mark in exceeding some of your expectations. We have made detailed notes of your comments and feedback, and rest assure that the information has been relayed and actioned by the relevant departments.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.