Dear Olga, I'm sorry we were unable to provide an upgrade at check-in. We were fully committed in rooms with two beds.

Dear Luis,We were delighted to have you with us recently and thank you for your feedback. We will ensure its extended to the appropriate outlets for review. If your travels bring you this way again soon, we hope you will consider us again. Thank you for staying with us and we wish you safe travels!

Dear Arturo,We are delighted you enjoyed your stay with us and hope you are able to come back soon! Safe travels and thank you for choosing us!

Dear Luis,Thank you for taking the time to share your recent experience and we are saddened you had a less than pleasant experience with Hotel Reception. This should not have happened and we are taking the necessary steps to correct this immediately. I reached out to separately to discuss the issues in detail, to better train hotel reception. Thank you again for bringing this to our attention!We hope your holiday season is a memorable one and thank you again for staying with us!

Dear Adriana,Thank you for the feedback, we look forward to welcoming you back! Safe travels until next time.

Muchas gracias por sus comentarios!

Muchas gracias por sus comentarios! Nos deja saber si necesita ayuda adicional.

Thank you for your rating!

Thank you for you feedback. We hope to welcome you again soon.

Thank you for your response feedback. We hope you will visit again soon.

Thank you for staying with us. We hope to welcome you again.

Dear Pace,Thank you for taking the time to share your experience and we are so happy you had a memorable stay. We hope your travels continue to be great and look forward to your return! Safe travels and thank you for staying with us!

Dear Denis,It was a pleasure having you recently with us and we are delighted you had a great stay! Thank you again for choosing us and we hope to see you again soon!

Dear Guest,Thank you for the perfect rating! We're glad we could meet your expectations. Looking forward to hosting you again soon!Regards,Hotel Team Management

Dear Guest,Thank you for choosing our hotel for your Hollywood stay! We're delighted to hear you enjoyed our central location, stunning property, and friendly staff, especially David who facilitated your early check-in. It's fantastic to know you appreciated our rooftop pool, breakfast offerings, and the cleanliness and spaciousness of your room. We're thrilled you had a great experience and felt our hotel matched your energetic vibe. We look forward to welcoming you back on your next visit to Hollywood!Regards,Hotel Team Management

Dear Guest,It's fantastic to hear that the staff at Thompson Hollywood made your experience even better! Great service can truly elevate a stay.Regards,Hotel Team Management

Dear Guest.It sounds like you had an amazing time at Thompson Hollywood! From the spacious and comfy room to the stylish design touches and vibrant rooftop atmosphere, it seems like they really nailed every aspect of your stay. And with a top-notch gym to top it off, it's no wonder you had such a memorable experience. Thanks for sharing your glowing review!Regards,Hotel Team Management

Dear Guest,We're thrilled to hear that you enjoyed your stay and our staff made it memorable! We look forward to welcoming you back soon.Regards,Hotel Team Management

Dear PatricIt was a pleasure having you with us and we are so happy you enjoyed your visit! Come back soon and thank you for choosing us!

Dear Leone,We were delighted to have you with us recently and thank you for taking the time to share your experience. Wishing you safe travels and thank you for choosing us!

Dear Tsukimi,Thank you for taking the time to share your experience with us, and we hope that upon your next visit, it will be a perfect one. Safe travels and thank you for choosing us!

Thank you Hadil! We were delighted to have you and are so happy you enjoyed your stay. Come back soon!

Dear Guest,Thank you for your kind words! We strive to provide exceptional service to all our guests and are glad to hear that you had a positive experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Regards,Hotel Management Team

Dear Guest,We're delighted to hear you loved your stay! While we're glad you enjoyed our amenities and dining options, we're sorry to hear the rooms were a bit small. Your feedback is valuable, and we appreciate your kind words about our customer service. We look forward to welcoming you back soon!Warm regards,Hotel Management Team

Dear Guest,We're thrilled to hear that you enjoyed your stay with us! Thank you for your kind words about our staff and property. We can't wait to welcome you back for another wonderful experience. If you need anything at all in the meantime, please don't hesitate to reach out. Safe travels until we see you again!Warm Regards,Hotel Team Management

Dear Guest,Thank you for the excellent rating! We're delighted that you had a positive experience with us. If there's anything else we can do to ensure your next stay is just as enjoyable, please don't hesitate to reach out. We appreciate your support and hope to see you again soon!Warm Regards,Hotel Team Management

Thank you Hannah! We are so happy you had a memorable experience and hope you are able to come back soon!

Dear Mary,Thank you for taking the time to review your recent stay and we are happy that you had a memorable experience. We hope to see you again soon and thank you for choosing us.

Dear Guest,Thanks for the glowing review! We're thrilled you enjoyed our stylish Hollywood hotel, comfortable rooms, and lovely amenities. It's great to hear you loved our terrace restaurant and found our lobby lounge perfect for work. We're glad our staff could make your stay even better. Come back soon!Regards,,Hotel team Management

Dear Michelle,Thank you for the 5/5 score!! We were delighted to have you and hope to see you again soon. Thank you for staying with us!

Dear Millicent,It was a pleasure having you with us and thank you for taking the time to rate your stay! We are delighted you had a memorable time and hope your travels bring you this way again soon. Thank you for choosing us!

Dear Joy,Thank you again for choosing us and we are delighted you had a memorable stay. Come back soon!

Dear Gary,It was a pleasure having you with us and we are so happy you enjoyed your stay! We hope to see you again soon and thank you for choosing us!

Dear Guest,Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and ensuring our guests have a comfortable and enjoyable stay is our top priority. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Regards,Hotel Team Management

Dear Michelle,It was a pleasure having you with us and thank you for your kind words. We are delighted that you were able to experience what we love to do, which is true hospitality! We will ensure your review is shared with all staff as well as leaders, thank you again for taking the time to share your experience.We hope to see you again in the future, and we wish you more memorable experiences as you continue your travels.Thank you again for choosing us.

Dear Sheila,It was a pleasure having you with us and we are thrilled you enjoyed your stay. We look forward to your return and hope your travels continue to be memorable. Thank you again for choosing us!

Dear Raymundo,Thank you for taking the time to share your experience and participate in the post stay review process! Your feedback is crucial in our success and we hope that your next visit will be a perfect one. We hope to see you again soon, and thank you again for choosing us!

Dear Guest,Thank you for the perfect score! It's wonderful to know that you had such a great experience during your stay. If there's anything we can do to make your next visit even better, please don't hesitate to reach out. We're here to ensure that each stay with us is nothing short of excellent. We look forward to welcoming you back soon!Warm Regards,Hotel Management Team

Dear Albert Frank,Thank you for staying with us recently and we are so happy you had a memorable stay! Thank you for choosing us and we hope to see you again soon!

Dear Mia,Thank you again for staying with us and we are so happy you had a wonderful stay. We hope your travels bring you this way again soon. Safe travels!

Thank you Kimberly! It was a pleasure having you and can't wait until you return. Safe travels and thank you for choosing us!

Dear Guest,We're delighted to receive a perfect score from you! Thank you for your glowing rating. We hope to welcome you back for another exceptional experience in the future!Regards,Hotel Team Management

Dear Valued Guest,Thank you so much for your kind words and for choosing to stay with us. We're thrilled to hear that you had an amazing experience with our staff and that they were able to make your stay memorable through their attentive and friendly service.Your feedback regarding the rooftop amenities is greatly appreciated. While we currently offer a pool on the rooftop, we understand that a hot tub would be a welcomed addition for our guests looking to relax and unwind. We'll certainly take your suggestion into consideration as we continue to enhance our facilities to better meet the needs and preferences of our valued guests like you.We truly value your feedback and are grateful for your positive review. It would be our pleasure to welcome you back for another fantastic stay in the future. Should you have any further suggestions or requests, please don't hesitate to let us know.Warm regards,Hotel Management Team

Dear Guest,Thank you for sharing your wonderful review and rating us 5/5! We are absolutely delighted to hear that you had such a fantastic experience during your stay with us.Our team works hard to ensure that every guest feels welcomed and comfortable, and it's always rewarding to know that our efforts are appreciated.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back to our hotel soon for another excellent experience.Warm regards,Hotel Management Team

Dear Barbara,We are saddened you did. It enjoy your recent stay with us and would like to have more details if possible. We will be reaching out and hope to hear back soon. Thank you for taking the time to share your recent experience and for choosing us!

Thank you Brett!We were delighted to have you and look forward to your return. Safe travels and thank you again for choosing us!

Maria,Thank you again for staying with us, and we are so happy you had a wonderful stay.Come back soon!

Dear Guest,Thank you for the perfect rating! We're delighted to have exceeded your expectations, and we appreciate your kind words about Alan and our terrace bar. We look forward to your next visit!Regards,Hotel Management Team

We are deeply sorry to hear about your disappointing experience during your recent stay with us. Please accept our sincerest apologies for any inconvenience or discomfort you may have encountered.Your feedback is invaluable to us, and we take it very seriously. We are actively investigating the issues you've raised and taking immediate steps to address them. It is always our goal to provide our guests with a comfortable and enjoyable stay, and we regret that we fell short of your expectations on this occasion.We understand that regaining your trust may take time, but we hope that you will give us another opportunity to provide you with the exceptional service and experience that you deserve.