Thank you Carlos!

Our pleasure Katherine!

You are very kind Jose Angel!

Our apologies Edgard

Dear Paula Alejandra: We are very appalled by the strong words used in your review. As long as we know, all the pictures for the Hotel are genuine, no retouch or anything similar. There are some old pictures taken by past guest that show our hotel in different colors and so on. Please do not mislead people. We have never had an elevator and you could always request a first-floor room. And our breakfast bar has top of the line food that we get from approved vendors from our franchise. We are really sorry for the way you feel, when you check out, you went with a smile and said everything was ok. We hope you can change your mind and perhaps try again?

Thank you Adriana, he will be very happy to know about your review!

Dear Virginia: We do we take the complaints to the internet where nothing can be fixed? Please tell the front desk when anything arises. Once you are gone nothing can be done. The gentleman on the breakfast bar is the sweetest person. It comes to a big surprise and anything that needs fixing, we have the means to do it. I hope you give us another opportunity in the future.

Awww Edgar, you are so nice!

Thank you for the review Jorge!

Thank you Karla Alicia!

We will keep aiming for the ten!

Thank you for staying with us, Silvana.

You have very kind words Angel, we hope to see you soon!

Almost ten... Thank you Erika!

Thank you for responding our survey Erika.

We apologize for any inconvenience that might have happened that made you gave us that rating. We hope we can improve your experience somehow.

Dear Dulce, we do not make any false advertising simply because is not correct, a guest in the past showed old me pictures that are still on the internet. We apologize if any of the front desk agents were short with you, we will look into it.

So true Juan Alberto Martinez, adventure is around the hotel!!!

Hello Felipe! Thank you for the rating that you gave us. We hope to be of service to you next time around.

Very kind of you Amelia.

Thank you kindly Guillermo for your comment!

Dear Ana, we are certainly appalled by your rating. Please always let us know what happen so we can make it right. My apologies for anything that was wrong. But please always let us know what is wrong so we can do something about it.

Almost a whole 5...

We will work to improve that 3 to a 5.

Our apologies Abraham.

Dear Zagal: Thank you for the suggestions, they will be taken into consideration. We thank you for staying with us!

Dear Maria Ines, there is no denying that the hotel has being here for some time, but isn't Hollywood all about the glamour of the past? We are keeping up with the technology and all what is has to offer because that is the standard. For everyone's information, the grab and go breakfast has food of the best quality, you might like to google the name of the same and you will see.Thank you for the review!

Thank you Taira, your comments are very kind. Please come back soon to stay again.

Thank you for your kind words!

Hi Maria! and thank you for reviewing our hotel and moreover your kind words. Whenever you need assistance of any kind, please let us know and we will take care of it. Come back soon to see us!

We appreciate your responding to our survey Alexandra!

Dear Daniela: Thank you for your kind words! We are happy to know that your stay was a pleasurable experience.Come back to see us soon!

We are grateful for your response to our survey. We hope you had enjoyed your stay and come back soon to see us.

Dear Christopher,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

Thank you Carlos for your review, your suggestions are noted.

Thank you Yendi for answering the survey!

We appreciate the full stars review Juan!

Dear Roxana:We appreciate your kind rating; our goal is to make your stay memorable and comfortable.I'll share this with our personnel. Comeback to see us soon!

Dear Andrea, your response to our surveys is very important to us because they encourage us to work harder to achieve always 5 stars.

Dear Edgard Omar:Thank you for the time you took to fill up the survey, your message helps an incentive to keep up the good work.We hope the best for you!

Thank you for the response to our survey Marcela!

Querido Julio:Disculpe que las cosas no salieron como esperaba. Es verdad; no todos hablamos español, pero espero que lo demas haya sido de su agrado para que nos diera unos puntos mejores

Dear Nelson:Thank you for your review, we'll take a note of that.

Dear Eduard: Thank you for staying with us, we appreciate you choose us, please come back soon

Dear Francisco:Your review has been very uplifting! we are working hard for you, and we concur as well, we want that breakfast bar to open again.

Thank you for a wonderful and gracious review! We appreciate you Gladys, come back soon!

Come back to see us soon!

Dear Liliana, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

Dear Guest: We sincerely apologize for any inconvenience on the checking time. For the record, we are in the heart of Hollywood, and this is a very lively city at all times of day; that means that regardless of where your room is situated, you still will be hearing noise, but we will always try to accommodate you.

Hello Daniel! Thank you for the nice and on point review. All that you describe is exactly what we have to offer, we are very close to all things Hollywood. Thank you for the compliment to our front desk agent!