Thank you!

Thank you for the nice review, Javier. I think you will find this issue throughout LA...not just in DTLA. Sorry for this. We are happy, however, that you enjoyed the hotel and our staff! Please come back soon.

Thank you for your review. We are sorry you did not have a great experience. We do have "historic elevators" in keeping with the historic nature of the building. Theye have been completely renovated and are up to code. We have rooms of varying sizes. All depends upon what you book. Sincere apologies you lost your glasses. If these are turned in, we do keep a record.

Thanks.

Gracias, Erick. We do have 24-hour valet parking. So, you are aware for your next stay. Thanks, again.

Thanks, Jose.

Gracias, Jose!

Thanks, Jose.

Appreciate it!

Thanks!

Thanks, Blanca.

Hello. We refund all unused deposits the day after check out. Please check with your bank to facilitate as they would be the one's holding. Sorry you had to deal with this.

Thank you, Pedro.

Nice review...glad you enjoyed!

Thank you.

Sorry you did not enjoy. Perhaps, on your next stay, you can book into a Private King room. Probably be more comfortable for you.

Hello Jose. Thank you for the feedback. Even though we do show the room booked at the desk and signed for 1 night, we do sincerely apologize for the inconvenience. We are glad we were able to accommodate you for the second night and do apologize for any items which disposed of in the thoughts you had checked out. Nobody was recording you.

Sorry you did not enjoy.

Thank you, Josue!

¡Gracias, Rolando! ¡Estamos muy contentos de que la hayas pasado genial recientemente y esperamos que regreses pronto!Gracias una vez más.

Gracias, Laura! What an amazing review. Thank you so very much! Please come back soon!

Nice to see. Thank you so very much!

Thank you, Jaime!

Gracias, Carlos!!!

Thank you Martin.

Thank you very much. Regarding the incidental deposit...normal at most hotels to cover any charges to the room or damage/smoking fees. This is returned the day after check-out.Thanks again.

Thank you, Frida! We are so pleased that our staff was able to provide you with a nice experience! Come back soon!

Glad you had a great time with us. Thank you Orlando.

Appreciate it.

Thank you! We return all deposits to the credit card on file the day after check-out. It does take time for your bank to place these funds back to your account.

So awesome to read! Thank you, Michelle! Glad to see you will be back!

Thank you Jorge! Appreciate the review and we are glad you had a great time.

Thanks.

Thank you.

Thank you.

Thank you very much. Gald that, overall, you enjoyed. Apologies you found the bed too small. We do have Private King rooms available as well. Maybe on your next visit you can try one of these? Thank you once again.

Thank you for staying with us Ivette. We would greatly appreciate it if you give us few words why didn't have a great stay with us.

Gracias, Denise! We are very happy you had a great experience with us. Come back soon!

Thank "U!"

Sorry for any inconvenience. We return all unused deposits the day after you check out. It is up to the bank at that point to return to your account. If a debit card and/or foreign bank this process can sometimes take a bit of time.

Thanks!!

Hi Bryan. We return all unused deposits the day after check-out. It sometimes takes a bit for your bank to remit to your account. Sorry for any inconvenience.

Thank you, Vanessa!

Thank you!

Hola anonimo. Nunca hemos tenido quejas de "piojos" en el hotel. No históricamente o recientemente. Pensaríamos que usted habría informado esto durante su visita. La imagen no es de ayuda. Nuestras disculpas, pero es mejor que vuelva a examinar los otros lugares en los que se hospedó.

We are very sorry for any exterior noise you experienced.

Gracias!

Gracias!!

Gracias. Very much appreciated!

Gracias, Radames! Please come back soon!