Based on your rating, it is clear you did not enjoy your experience with us. In order to better address specific issues, we encourage you to reach out to us with additional information. We hope to hear from you soon.

Dear Roberto,It is disappointing to read your comments. Our team is always available to address any concerns that you have during your stay. However, we apologize that your visit was not as you expected. On your next visit to Rancho Palos Verdes, we hope you will consider returning for a stay that we know will meet all your expectations.

Glad you enjoyed your stay, we hope to see you again soon!

Dear Pedro, We regret to hear you had an unsatisfactory time at our hotel. Guest satisfaction is our utmost priority, so if there's anything specific we can address, please don't hesitate to let us know. Our lines are open, and we're eager to listen. Thank you for your time.

Dear Andre,Thank you for sharing your thoughts with us. We are disheartened that we were unable to exceed your expectations. Your feedback will be shared with our team as we continuously improve the guest experience.

We are glad we met and excedded your expectations!

Good Morning, We had pest control come in the morning and it was one spider not bedbugs. We contacted expedia to process your refund. We understand you were scared in the moment but we take cases like that very seriously and it was not bed bugs

Thank you for your detailed review! It's wonderful to hear that you found our hotel to be a great value for your one-night stay. We're glad our staff was helpful and polite during your check-in process, and that you found parking to be convenient.We appreciate your feedback regarding the room condition. We'll certainly look into addressing the issues you mentioned with the bathroom door, shower, and dripping tap to ensure a more comfortable experience for our guests in the future.We understand that our amenities are basic, but we strive to offer a comfortable and affordable stay for our guests. Your comments about the towels and shower wash are noted, and we'll consider ways to enhance these aspects of our service.Thank you again for choosing to stay with us, and we hope to welcome you back in the future for an even better experience!

That's fantastic to hear! It sounds like you had a wonderful experience at the hotel. Being close to the cruise center, having a clean and quiet environment, and having convenient access to shopping, food, and gas are all key elements for a great stay. Thanks for sharing your positive feedback!

Glad to see we met your expectations, please let us know more about your stay!

We're sorry to hear we didn't meet your expectations and regarding the refund sir you would have to contact Expedia customer service since your reservation was pre-paid. They can return the funds to the card you used to pay.

It sounds like you had a positive experience overall! Being close to the cruise ship must have been convenient for your trip. If there's anything specific that stood out to you during your stay, feel free to share.

Thank you for your wonderful review! We're thrilled to hear that Room 205 met your expectations and that you found it clean and free of any old smells. We strive to maintain a high standard of cleanliness and comfort for all our guests, and it's fantastic to know that we hit the mark during your stay. We look forward to welcoming you back on your next visit!

Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our steakhouse during your stay. We strive to provide convenient and delicious dining options for our guests, and we're glad that you found it right in front of our establishment. Your feedback is valuable to us, and we look forward to welcoming you back for another great experience in the future!

We're sorry to hear you did not enjoy your stay, we aim for everyone to have a great night with no inconveniences

Feel free to share what you enjoyed in regards to your stay

We're very happy to have met your expectations, please let us know more details about your stay

Thank you for taking the time to share your feedback with us. We're glad to hear that you found your room to be clean and quiet during your stay. It's great to know that the coffee maker was replenished while you were out, and that you found parking convenient. We take note of your comments about the age of the hotel and its location on a busy street; we're constantly working to improve our facilities and enhance our guests' experiences. We hope to welcome you back again in the future.

Thank you for staying with us, we are glad we met and exceeded your expectations

Thank you for staying with us, I understand and apologize if this caused any inconvenience for you. We will take note of this and see what we can implement

Dear Thomas,Thank you so much for the feedback. We're sorry to hear that our amenities and the service you received failed to meet your expectations. Our team is dedicated to providing our guests with the best experience possible, so we will be sure to discuss all of your comments internally. Please consider giving us another chance soon; we're confident we can impress you.

Thank you for taking the time to share your thoughts with our team. We are shocked to read your review as it is not usual of a stay with us. Our team will be sure to look into this matter. We appreciate you for bringing this to our attention. Please know that our team strives to enhance the guest experience, and we hope that you will return so we can show you a much better stay.

Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. Rest assured, we take cleanliness and maintenance seriously, and we'll address these concerns promptly. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future.

We are glad to have met your expectations

Thank you for staying with us

Thank you for taking the time to leave a review, I'm glad we were able to meet and exceed your expectations. If there is anything you feel that we can improve upon please let us know!

We're glad to hear you enjoyed your stay, thank you for taking the time to leave a review. If you feel there's anything we can improve upon please let us know. Have a blessed day.

Dear [Reviewer],Thank you for taking the time to share your feedback with us. We sincerely appreciate your honest review, and we're glad to hear that you found the linen and overall cleanliness of the room to be up to your standards.We apologize if the room you were assigned did not meet your expectations, and we appreciate your understanding that each room may vary in terms of layout and decor. Your observations are valuable to us as we constantly strive to enhance our guests' experiences.It's great to know that you enjoyed the convenience of our location, with the cruise terminal just a short taxi ride away. We're also pleased to hear that you found the nearby pub's happy hour appealing, and that the shopping mall and fast food options within walking distance added to the overall convenience of your stay.We truly value your feedback as it helps us identify areas for improvement and ensure that our guests have a comfortable and enjoyable stay. If your travels bring you back to the area, we would be honored to have the opportunity to host you again and provide an even better experience.Thank you for choosing to stay with us, and we hope to welcome you back in the future.Warm regards,

Thank you for taking the time to share your experience with us. We sincerely apologize for the unsettling incident you encountered during your stay. It is truly disheartening to hear that you and your family felt uncomfortable due to a late-night disturbance and the subsequent interaction with our front desk staff.Your safety and peace of mind are of utmost importance to us, and we deeply regret that we fell short in providing the level of service you rightfully expect and deserve. Rest assured, we take your feedback seriously, and we will be conducting a thorough investigation into this matter to ensure that appropriate measures are taken to prevent such incidents in the future.We understand how crucial a peaceful night's sleep is, especially when traveling with a young child, and we are genuinely sorry for any distress this situation may have caused. Please know that your comments will be shared with our team, and we will take steps to address and rectify the issues raised.In an effort to make amends, we would like to extend an invitation for you and your family to return as our guests in the future. We are committed to providing you with the positive experience you deserve, and we will do everything in our power to regain your trust.Once again, we apologize for the inconvenience you experienced, and we appreciate your valuable feedback. If there is anything more you would like to share or discuss, please feel free to contact us directly. We hope to have the opportunity to welcome you back and demonstrate the high standard of hospitality that we strive to uphold.Warm regards,

I'm delighted to hear that you found our room and bed to your liking during your recent stay. It's always wonderful when guests appreciate the comfort we strive to provide. I'm also pleased to know you enjoyed the nearby donut shop – it's those local gems that add a special touch to the overall experience. If there's anything specific you feel could enhance your future visits, please don't hesitate to share your thoughts. We value your feedback and look forward to welcoming you back for another enjoyable stay.