During my recent stay at a hotel in London, I encountered an inconvenience with my card key not working, along with several other guests experiencing the same issue. Upon attempting to address the problem at the front desk, I was informed that I would need to wait in line with other guests checking in before my key could be reprogrammed.
Despite the simple task of reprogramming a key, I found it frustrating to wait in line alongside new arrivals, especially as my dinner grew cold. However, rather than continue to wait, I opted to enjoy my meal in the dining area while awaiting resolution. While in the dinning area i was told that it was hired/booked for a speacial functyion so i was told to go and eat in the reception area.
As a first-time visitor to London, this experience marred an otherwise pleasant stay at the hotel. I believe that guests experiencing key card issues should be given priority to swiftly address such inconveniences and ensure a seamless experience during their stay.
Overall, I appreciated the hotel amenities and the comfortable accommodations, but suggest improvements in prioritizing and expediting key card reprogramming for guests to enhance their overall satisfaction with their stay.