Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 711 de 1005 opiniones" "
10 - Excelente
711
Evaluación: 8 - Bueno. 188 de 1005 opiniones" "
8 - Bueno
188
Evaluación: 6 - Aceptable. 58 de 1005 opiniones" "
6 - Aceptable
58
Evaluación: 4 - Mediocre. 31 de 1005 opiniones" "
4 - Mediocre
31
Evaluación: 2 - Terrible. 17 de 1005 opiniones" "
2 - Terrible
17
9,4/10
Limpieza
9,4/10
Personal y atención
9,0/10
Servicios
9,0/10
Estado de la propiedad e instalaciones
9,0/10
Cuidado del medio ambiente
Opiniones
8/10 Bueno
CECILIA
Viajó con su familia
21 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Calidez y eficiencia
Todo bien a excepción que no tenian nuestra reservación registrada. La Srita Andrea fue excelente en ayudarnos.
CECILIA
Se hospedó 3 noches en diciembre de 2023
10/10 Excelente
Gilmi
Viajó con su pareja
20 nov. 2022
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent
Gilmi
Se hospedó 2 noches en noviembre de 2022
Respuesta de Michele Sacher, Ocean Key Reservations el 21 nov. 2022
Hello Gilmi,Thank you for the positive feedback. We are happy to hear that you enjoyed your stay. Come back soon!
10/10 Excelente
Cliente verificado
18 sept. 2020
Cliente verificado
Se hospedó 3 noches en septiembre de 2020
Respuesta de Ocean Key Team el 21 sept. 2020
Thank you for staying with us! We are glad to see you enjoyed your stay with us.
10/10 Excelente
Félix
30 oct. 2019
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Félix
Se hospedó 1 noche en octubre de 2019
Respuesta de Ocean Key Resort & Spa el 30 oct. 2019
Thank you for staying with us and sharing your experiences! We appreciate your feedback.
10/10 Excelente
Yoel
15 ago. 2019
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Yoel
Se hospedó 2 noches en agosto de 2019
Respuesta de Ocean Key Resort & Spa el 15 ago. 2019
Thank you for staying with us! We appreciate your feedback.
2/10 Terrible
Guillermo
27 jun. 2018
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Terrible experience!
It was terrible. When I arrived they told me my reservation was cancelled due to a systems problem. They gave me a new room in a hotel in front. In that hotel my room was terrible, was next to a bar and smelled cigarette all night. That is not they way you treat a customer after paying 600 USD.
Guillermo
Se hospedó 1 noche en junio de 2018
Respuesta de RHeuss el 30 jun. 2018
Hello and thank you for your feedback. We are so sorry that we could not accommodate you and that the room we provided for you next door was not acceptable. We will follow up with that and please contact us so that we can take care of you on your next visit to Key West. 305-296-7701
10/10 Excelente
Paula
Viajó con su pareja
30 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great Place to see it all and the Staff was awesome.
Paula
Se hospedó 3 noches en abril de 2024
10/10 Excelente
Anne
Viajó con su familia
29 abr. 2024
Wonderful accomodations!
Anne
Se hospedó 3 noches en abril de 2024
8/10 Bueno
Brian
Viajó con su pareja, Viajó en grupo
24 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect location at the end if Duval St. Right in front of Sunset Pier and steps from Mallory Square. Large clean rooms.
Brian
Se hospedó 4 noches en abril de 2024
10/10 Excelente
Paul
23 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastic walkable location close to the main sights of Key West with great views of the ocean. The staff were extremely helpful and the room was spacious.
Paul
Se hospedó 4 noches en abril de 2024
8/10 Bueno
Jeremy
Viajó con su familia
23 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff and room was wonderful. The scenery and sunsets were amazing. Our only complaint would be the loud creaky bed. If you're on a honeymoon here be careful the beds arent too sturdy. Otherwise we would definitely stay here again.
Jeremy
Se hospedó 4 noches en abril de 2024
10/10 Excelente
James
Viajó con su pareja
16 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The best property I've ever stayed. We loved it and will definitely be back. Room 412 is the bomb!
James
Se hospedó 4 noches en abril de 2024
10/10 Excelente
Deon, Detroit
Viajó con su pareja
16 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is a beautiful location in the heart of everything. Front row to sunsets, shopping and restaurants. It is just .
Deon
Se hospedó 3 noches en abril de 2024
10/10 Excelente
dave
Viajó con su pareja
15 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Awesome staff and view
dave
Se hospedó 4 noches en abril de 2024
8/10 Bueno
Kevin
15 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice
Kevin
Se hospedó 5 noches en abril de 2024
8/10 Bueno
Mike
Viajó con su familia
12 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This place was fantastic. From the oven view room we had to the staff! If it was not for an elevator being out of commission I’d rate the experience as a 5 star.
Mike
Se hospedó 4 noches en abril de 2024
10/10 Excelente
Hung
11 abr. 2024
Hung
Se hospedó 4 noches en abril de 2024
8/10 Bueno
Kimberly
Viajó con su pareja
7 abr. 2024
Le gustó: Servicios, estado de la propiedad e instalaciones
We very much enjoyed our stay at Ocean Key. The front desk went WAY above to ensure we had the most pleasant stay. Everyone was very friendly and polite. We would highly recommend this place for anyone looking to get away. The pool area was a plus for us as we were looking for some sun to add to the fun. The sunset pier is beautiful and right at the property for the evening sunset and the view of the boats traveling along the gulf is breathtaking.
Be forewarned of the roosters! They will make sure you are up when they are lol. They are a charming part of the island and you will learn to appreciate them as we did.
Kimberly
Se hospedó 4 noches en abril de 2024
10/10 Excelente
Kimberly
7 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Kimberly
Se hospedó 7 noches en marzo de 2024
10/10 Excelente
Joseph
Viajó con su familia
6 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was Great, Excellent location
Joseph
Se hospedó 4 noches en abril de 2024
10/10 Excelente
Frank, Mount Laurel
Viajó con su pareja
5 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Romantic, friendly, amazing atmosphere, a perfect destination.
Frank
Se hospedó 5 noches en marzo de 2024
8/10 Bueno
Michael
Viajó con su pareja
5 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location in Key West.
Room had a kitchen but it was locked.
Michael
Se hospedó 2 noches en marzo de 2024
10/10 Excelente
Henry, Glendora
Viajó con su familia y niños pequeños
5 abr. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location
Henry
Se hospedó 2 noches en abril de 2024
10/10 Excelente
Clare
30 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved the location and the property was awesome
Clare
Se hospedó 5 noches en marzo de 2024
10/10 Excelente
Chalene R.
Viajó con su pareja
25 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent resort. Central location by the water with sunset views. Woukd recommend this resort.
Chalene R.
Se hospedó 5 noches en marzo de 2024
8/10 Bueno
Kelley
Viajó con su pareja
24 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean room. Early check in available. Easy and quick valet. Small pool area and sun deck.
Kelley
Se hospedó 4 noches en marzo de 2024
10/10 Excelente
Colleen
Viajó con su pareja
21 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was attentive.
Colleen
Se hospedó 6 noches en marzo de 2024
Respuesta de Angie Silva / Guest Services el 21 mar. 2024
We are pleased to hear that our team's efforts to go above and beyond did not go unnoticed. Thank you for acknowledging their dedication and hard work.We hope to see you again soon!
10/10 Excelente
Douglas
Viajó con su pareja
18 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel was a pleasure to spend a week in . staff was friendly and courteous . We had a ocean front room on the 4th floor overlooking the harbor , Mallory Square. and the hotel pool. Balcony was delightful to sit on day and night . the pool was very nice , not overcrowded while we were there . there was always lounges available . Pool area was spotless and the bar and food service was great . Hotel is pricey and I had high expectations and was not disappointed . Would absolutely stay there again .
Douglas
Se hospedó 3 noches en marzo de 2024
Respuesta de Angie Silva / Guest Services el 21 mar. 2024
Hi Douglas Thank you for your wonderful review! We are delighted to hear that you had such a pleasant experience during your week-long stay at our hotel. We greatly appreciate your feedback and would be honored to welcome you back to Ocean Key Resort in the future. Thank you for choosing to stay with us, and we look forward to the opportunity to host you again!
10/10 Excelente
Elizabeth, Savage
18 mar. 2024
Elizabeth
Se hospedó 4 noches en marzo de 2024
10/10 Excelente
Kirsten, Lakeland
Viajó con su familia
15 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was 2 stories. Bedroom upstairs with a bathroom and downstairs was living room with sofa bed, kitchen/dining and small bathroom.
Kirsten
Se hospedó 4 noches en marzo de 2024
Respuesta de Angie Silva / Guest Services el 21 mar. 2024
Thank you so much!We hope to see you again soon.
4/10 Mediocre
Praphai, Cave Creek
13 mar. 2024
Praphai
Se hospedó 3 noches en enero de 2024
10/10 Excelente
Richard D
Viajó con su pareja
9 mar. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The concierge, Mitchell, was superb. Very pleasant and easy to work with. He ordered us a cab for a 6am pick up. Cab was on time and clean. Loved the pool area. Within walking distance all activities, shopping, dining and sight seeing. Mallory Square is their backyard.
Richard D
Se hospedó 6 noches en marzo de 2024
Respuesta de Angie Silva / Guest Services el 21 mar. 2024
Hi Richard We are so grateful for your glowing review and are thrilled to hear that Mitchell, our concierge, went above and beyond to make your stay enjoyable. We will be sure to pass on your kind words to him.We take great pride in the convenient location of our resort, and we are delighted that you found it so convenient for all your activities. It sounds like you made the most of your time in Key West, with Mallory Square just steps away from our resort.Thank you for sharing your positive experience with us, and we hope to welcome you back to Ocean Key Resort in the future. It was a pleasure having you as our guest!
6/10 Aceptable
giselle
8 mar. 2024
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
giselle
Se hospedó 1 noche en marzo de 2024
Respuesta de Angie Silva / Guest Services el 21 mar. 2024
Hi GiselleThank you for sharing! We hope to see you again soon.
10/10 Excelente
Michael J
Viajó con su pareja
2 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The sunset views are amazing
Michael J
Se hospedó 7 noches en diciembre de 2023
Respuesta de Angie Silva / Guest Services el 21 mar. 2024
Hi Michael Thanks for your review! We hope to see you again.
6/10 Aceptable
Brooke
Viajó con su pareja
23 feb. 2024
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The only good thing about my stay, was My room had the best view! I got lost and could not find my room. I had no phone on me and no way to reach out to anyone there were two cleaning employees. They’re just chatting it up on the steps. I asked if they could help me. I was lost and I could not find my room. She said well what’s the number? I said I don’t know then she proceeded to laugh because she thought that was funny or something, then continued to laugh. Watch me be upset so I asked someone else she didn’t speak English so I was lost about 45 minutes till I finally made it back to the front desk the bathtub there was absolutely disgusting. It had not been cleaned. I came back to my room to change and a lady was cleaning it. I asked her if she could just give me a minute because I needed to get changed , she said that she would have to finish cleaning the room before so I was late because she wouldn’t get out of my room for me to change… Treated very rudely would not recommend
Brooke
Se hospedó 3 noches en febrero de 2024
Respuesta de Angie Silva / Guest Services el 21 mar. 2024
Dear Ms Brooke We are truly sorry to hear about the challenges you faced during your stay and are grateful for your specific feedback. It deeply concerns us that you encountered difficulties finding your room, faced uncleanliness in the bathtub, and were treated rudely by our staff. Please know that this does not align with the level of service we strive to provide our guests.Your detailed review helps us understand where we have fallen short and we appreciate your honesty. Rest assured, we will address these issues with our team to ensure our guests are always treated with respect and that cleanliness standards are met without compromise.Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience caused and hope you will give us another opportunity to provide you with a much-improved stay in the future. Should you decide to return, please let us know so we can ensure your next visit is thoroughly enjoyable.Sincerely,Angie SilvaGuest Services
8/10 Bueno
Drene D
21 feb. 2024
Le gustó: Limpieza
Drene D
Se hospedó 5 noches en febrero de 2024
Respuesta de Angelica Silva, Guest Services el 23 feb. 2024
Hi DreneThank you for taking the time to review Ocean Key Resort & Spa. We truly appreciate your stay and look forward to welcoming you again in the future!Sincerely,Angie SilvaGuest Services
10/10 Excelente
JOHN
Viajó con su pareja
19 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
JOHN
Se hospedó 2 noches en febrero de 2024
Respuesta de Angelica Silva, Guest Services el 21 feb. 2024
Hi JohnThank you so much for taking the time to review Ocean Key Resort & Spa.We truly appreciate your stay and look forward to welcoming you again in the future!Sincerely,Angelica SilvaGuest Services
4/10 Mediocre
craig e
17 feb. 2024
No le gustó: Personal y atención
craig e
Se hospedó 3 noches en febrero de 2024
Respuesta de Angelica Silva, Guest Services el 21 feb. 2024
Dear CraigWe truly appreciate all the feedback, and the experience you had on property is not our usual standard and we will share your feedback to the appropriate channels to ensure this will not happen in the future!We hope you will give Ocean Key Resort & Spa another opportunity to serve you in the future. Sincerely,Angelica SilvaGuest Services
10/10 Excelente
Sherri
Viajó con su pareja
14 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved Ocean Key! It is a beautiful place, great views and a convenient location.
We will stay there again on our next visit to Key West.
Sherri
Se hospedó 4 noches en febrero de 2024
Respuesta de Angelica Silva, Guest Services el 21 feb. 2024
Hi SherriThank you so much for taking the time to review Ocean Key Resort & Spa.We truly appreciate your stay and look forward to welcoming you again soon!Sincerely,Angelica SilvaGuest Services
8/10 Bueno
Gary
13 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location. Good staff.
Gary
Se hospedó 2 noches en febrero de 2024
Respuesta de Angelica Silva, Guest Services el 21 feb. 2024
Hi GaryThank you so much for taking the time to review Ocean Key Resort & Spa. Our staff is such a great example of the Noble house core values, we strive to create incredible moments, and your comments help us to recognize our team members, thank you!We truly appreciate your stay and look forward to welcoming you again in the future!Sincerely,Angelica SilvaGuest Services
8/10 Bueno
Kyle
10 feb. 2024
Le gustó: Limpieza, estado de la propiedad e instalaciones
Kyle
Se hospedó 7 noches en febrero de 2024
Respuesta de Angelica Silva, Guest Services el 21 feb. 2024
Dear Kyle Thank you for taking the time to leave us a review. We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. If there is anything specific you would like to share or if there are any areas where we can further improve to earn a perfect score, please let us know. We look forward to welcoming you back in the future.Sincerely Angelica SilvaGuest Services
10/10 Excelente
Kerri
10 feb. 2024
Kerri
Se hospedó 3 noches en febrero de 2024
Respuesta de Angie Silva / Guest Services el 21 mar. 2024
Thank you so much!We hope to see you again soon.
10/10 Excelente
Preston
Viajó con su pareja
5 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Partial ocean view was splendid! Beautiful sunsets every night. Spa was nice, pool not too crowded and warm. Hot Tin Roof at sunset had a great view and excellent food.
Preston
Se hospedó 5 noches en enero de 2024
Respuesta de Angelica Silva, Guest Services el 21 feb. 2024
Hi PrestonThank you so much for taking the time to review Ocean Key Resort & Spa. We are very happy to see that you enjoyed everything during your visit. We truly appreciate your stay and look forward to welcoming you again in the future!Sincerely,Angelica SilvaGuest Services
10/10 Excelente
Rachel
1 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Rachel
Se hospedó 1 noche en enero de 2024
Respuesta de Angelica Silva, Guest Services el 21 feb. 2024
Hi RachelThank you so much for taking the time to review Ocean Key Resort & Spa.We truly appreciate your stay and look forward to welcoming you again in the future!Sincerely,Angelica SilvaGuest Services
4/10 Mediocre
Traci
31 ene. 2024
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Traci
Se hospedó 3 noches en enero de 2024
Respuesta de Angelica Silva, Guest Services el 21 feb. 2024
Dear Tracy We are sincerely sorry to hear about your recent experience at our hotel. We hope that if you consider giving us another opportunity to exceed your expectations in the future we will ensure a more pleasant experience for you.Again, thank you for bringing these matters to our attention, and we hope we can serve you again in the future. Sincerely, Angelica Silva Guest Services
6/10 Aceptable
Kevin
Viajó con su familia
28 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
Very overpriced. Almost $3200 for 2 nights or pretty much a standard room. And no microwave.
Kevin
Se hospedó 2 noches en enero de 2024
Respuesta de Angelica Silva, Guest Services el 21 feb. 2024
Dear KevinThank you for sharing your feedback with us regarding the pricing and amenities during your recent stay. We appreciate your candor and value your perspective as it helps us to continually improve our offerings.We are sorry to hear that you found the pricing of our standard room to be overpriced. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that meets and exceeds your expectations.Sincerely, Angelica Silva Guest Services
10/10 Excelente
Robert
16 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Robert
Se hospedó 5 noches en enero de 2024
Respuesta de Angelica Silva, Guest Services el 21 feb. 2024
Hi RobertThank you so much for taking the time to review Ocean Key Resort & Spa.We truly appreciate your stay and look forward to welcoming you again in the future!Sincerely,Angelica SilvaGuest Services
10/10 Excelente
Suzanne
Viajó con su pareja
14 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is near the water and at the same time in the center of everything. We parked the car and walked everywhere. Lots to do around.
Suzanne
Se hospedó 2 noches en enero de 2024
Respuesta de Angelica Silva, Guest Services el 21 feb. 2024
Dear SuzanneThank you so much for staying with us at Ocean Key Resort & Spa. It is wonderful to read that you truly enjoyed your stay with us. We truly appreciate your stay and look forward to welcoming you again in the future!Sincerely,Angelica SilvaGuest Services
10/10 Excelente
sandra
Viajó con su pareja
13 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location was Amazing! Balcony View waterfront was Beautiful! Staff was very attentive! Would definitely go back.
sandra
Se hospedó 3 noches en enero de 2024
Respuesta de Angelica Silva, Guest Services el 21 feb. 2024
Hi SandraThank you so much for taking the time to review Ocean Key Resort & Spa. Our staff is such a great example of the Noble house core values and your comments help us to recognize our team members, thank you!We truly appreciate your stay and look forward to welcoming you again in the future.Sincerely,Angelica SilvaGuest Services
10/10 Excelente
Christine
11 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Christine
Se hospedó 1 noche en enero de 2024
Respuesta de Angelica Silva, Guest Services el 21 feb. 2024
Hi ChristineThank you so much for taking the time to review Ocean Key Resort & Spa.We truly appreciate your stay and look forward to welcoming you again in the future!Sincerely,Angelica SilvaGuest Services