Thank you for rating us.

Dear Christian,Thank you for sharing your experience staying with us. Please know we want to ensure every guest enjoys a clean, comfortable stay and had pleasant encounters with every member of our team and we are disappointed to learn this was not your experience. We will be speaking with the relevant departments regarding your concerns so we can work to address the issues you have mentioned and make sure every guest feels welcomed by our team. Your feedback is appreciated and we wish you pleasant onward travels.

Dear Camilo,We are deeply disappointed to hear that you did not enjoy your experience. Please accept our apologies for dropping the ball. You can be confident that our team will discuss your comments to ensure that our accommodations are clean and in tip-top shape. We would love another chance to earn your recommendation.

Thank you for rating your experience at Casa Marina. Please provide details of your stay so we can earn a 10 out 10 in the future.

Gracias por tomarse el tiempo para escribir un comentario sobre su estadía más reciente en The Casa Marina. Nos disculpamos sinceramente porque el ascensor no funciona y estamos trabajando para arreglarlo. Lamentamos mucho que la habitación también tuviera olor. Realmente esperamos que el resto de su experiencia haya sido placentera aquí.

Gracias por sus comentarios sobre su estancia más reciente en Casa Marina. Nos alegra que te haya encantado el complejo.

This is certainly not indicative of the quality experience we wish to provide. Rest assured that our team will investigate these matters to ensure our accommodations are fresh and in top-notch condition. We know we can do better and welcome another chance to prove this.

Thank you for your rating and feedback.

Dear Luis, We sincerely want to apologize for the experience you had at our property. Please know that our staff would have been more than happy to handle any issues you were dealing with during your stay. That said, your comments have been noted and will be used to make improvements where necessary. Thank you for your feedback, and we hope you'll give us another chance down the road.

We are so sorry you feel that way about our resort! We will be starting a renovation soon!

Thank you for taking time to provide this rating and review. We are disappointed to learn that you you did not seem to enjoy your visit we regret that it does not seem to have been communicated that although Key West is built on limestone and the beaches are "rocky" Casa Marina, home to the largest private beach in Key West offers two soft natural sand entry points in addition to the access you have at our sister resort, which is home to the only private natural sand beach in Key West.

Thank you. We are so pleased that you enjoyed your visit and we hope to welcome you again.

Thank you. We appreciate that you chose to stay with us and then took time to rate your recent stay. We hope to welcome you again.

Lamentamos sinceramente que su reciente visita no haya cumplido con sus expectativas.

We appreciate that you took time to rate your recent visit. Thank you for choosing to stay with us and we hope to welcome you again.

Muchas Gracias, Marina.

Gracias por tomarse el tiempo para proporcionar estos comentarios sobre su estancia en nuestro complejo histórico. Agradecemos las amables palabras que expresó para nuestros dedicados miembros del equipo en la recepción y lamentamos que pueda haber experimentado incoherencias con otras áreas. Por cuestiones de seguridad, los bares al aire libre sirven algunas bebidas y cócteles en alternativas al vidrio y nos aseguraremos de que nuestros esfuerzos de reciclaje sean más notables. Gracias de nuevo valoramos todos los comentarios.

Gracias por los comentarios. Le haremos saber a nuestro equipo.

Thank you for taking time to rate your recent stay.

Dear Trygve,Thank you so much for choosing to stay with us at Casa Marina Key West, Curio Collection by Hilton. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you enjoyed our newly renovated property with reimagined guest rooms, including walk-out beachfront suites, refreshed historic spaces, and updated pools. The pleasure was truly ours, and we hope you'll choose to visit us again in the future.

Dear Denise,Thank you for your positive rating of Casa Marina Key West, Curio Collection by Hilton! While we regret to hear about your dining experience, it's wonderful that you otherwise enjoyed our beautifully renovated property. We appreciate your thoughtful input and hope you'll return.

Dear Richard,We're sorry to hear that you did not have a good time with us overall. Please accept our apologies for any upkeep concerns during your visit. While we have completed phase one of our grand renovation, we are still working to finish our exciting changes. We will be sure to keep your feedback in mind as we continue to make improvements. Thank you, and we hope you'll join us again soon for a better stay.

Dear Sarah,Thank you for being our guest at Casa Marina Key West, Curio Collection by Hilton. It's lovely to read that you had a wonderful stay. We're excited about our grand renovation that will thoughtfully elevate our historic resort and preserve its timeless character. Please join us again for another memorable experience.

Dear Jennifer,While we always appreciate guest feedback, we're saddened to hear about your experience. We hope you will accept our apologies for any disappointment with the accommodations and how your concerns were handled. We are excited to unveil our new look and our immersive, elevated experience. We will be sure to review your comments with our team to ensure every aspect of a guest's stay is top-notch and amazing. It's our hope you'll give us another opportunity to welcome you back and impress you with our amazing changes and improvements.

Dear Richard,Thank you for sharing your experience with us. We're glad to hear that Vince, Ali, and Pablo made a great first impression, and Bea and Micky also stood out for their excellent service at the lobby bar. However, we are concerned about the issues you mentioned, including the room conditions and the lack of service at the beach. It's also disappointing that our enhancements and preservation efforts detracted from your experience. Rest assured, we are addressing these issues, and when our improvements are completed, we hope to welcome you back for an experience that showcases the eclectic culture of Key West and our dedication to your satisfaction.

Dear Charlotte,Thank you for sharing your experience at Casa Marina Key West, Curio Collection by Hilton! We're thrilled to hear that you found us to be the best hotel in Key West. Providing a remarkable stay is our top priority, and it's wonderful to know that our efforts have left such a positive impression. We can't wait to welcome you back soon for an even more exceptional experience, as we are currently undergoing an exciting grand renovation!

Dear Paula,While we thank you for being our guest and sharing your feedback, we are sorry you had a disappointing visit. As we work toward the finishing stages of our grand renovations, we are making every effort to minimize the impact on our guests and apologize for any way it may have interfered with your stay. We are excited to unveil a new look honoring the legacy of our legendary resort with fully reimagined guestrooms and stunning amenities. Please consider returning and giving us the opportunity to delight you in an immersive and elevated experience in the future.

Dear Veronica,Thank you for taking a moment to share your thoughts. It was a pleasure to welcome you to our property, though we're disappointed to hear you were dissatisfied with our food selection. Please know we are currently completing a grand renovation, including beachfront suites, updated pools, and new and exciting dining options! We hope you'll consider giving us another opportunity to delight you in a more immersive and elevated experience in the future!

Dear William,Thank you for being our guest and sharing your valuable feedback. As we work toward the finishing stages of our renovations, we are making every effort to minimize the impact on our guests and apologize that it interfered with your stay. We are very excited about our new look honoring the legacy of our legendary resort and look forward to welcoming you back so you can enjoy our new immersive and elevated experience.

Dear Aida,Thank you for staying with us and taking a moment to let us know about your experience. We are disappointed your visit was not as expected, and we apologize for any inconvenience. Rest assured, we are completing phase one of our grand renovation to preserve our hotel's timeless character, and we appreciate your patience during this time. Nevertheless, we will address your concerns with our staff, and we hope you'll consider coming back once our refresh is complete to see all of the exciting updates we have in store for you.

Dear Henry,We always appreciate hearing from our guests, and we're glad you enjoyed your stay. Rest assured, Casa Marina is undergoing phase one of renovations to preserve the legacy of our incredible resort. That said, we apologize for any inconvenience you experienced during your stay. Should you return to the area, we hope you'll consider giving Casa Marina a chance to dazzle you with a new immersive experience.

Dear Bruce,While we thank you for being our guest and taking a moment to share your feedback, we are sorry you had concerns during your visit. Casa Marina is completing phase one of our grand renovation to preserve its timeless character. We are making every effort to minimize the impact on our guests and apologize that it interfered with your stay. That said, we are excited to unveil a new look honoring the legacy of our legendary property and hope we have another opportunity to delight you with an immersive and elevated experience.

Dear Jeanne,Thank you for staying with us and for your detailed review. Please accept our apologies for any inconveniences you experienced during your visit, as we push forward with our renovations to restore our hotel's timeless character. Also, we apologize for any issues you encountered with our dining or billing. If you have additional questions regarding this, please feel free to reach out to us directly for assistance. We appreciate your patience while we are enhancing our facilities, and we want to invite you back again, as we know you will be impressed with the upgrades we have in store.

Hi Alvin,Thank you so much for taking the time to share your feedback. We're so happy to hear you had a great visit with us, and we hope to see you again!Casa Marina Key West, Curio Collection by Hilton

Dear Samantha,Thank you so much for taking the time to share your thoughts on your recent visit. From our stunning beach and delicious offerings to our stellar service and excellent amenities, we're excited that you had a great time with us. We look forward to welcoming you back in the future to enjoy our newly reimagined resort honoring our legendary legacy!

Dear Gwilym,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your experience. It was a pleasure having you here, and we look forward to welcoming you back once our projects are complete to give us a new opportunity to delight you in an immersive and elevated experience!

Dear Catherine,Thank you for sharing your feedback with us. As you mentioned, we're undergoing renovations to preserve our timeless character, and regret any inconvenience that caused. Based on your excellent rating, we trust your overall stay was enjoyable. We appreciate your input and hope you'll consider a future visit.

Dear Chelan,Thank you for being our guest and sharing your feedback. We are delighted to know you had a great visit and look forward to welcoming you back and improving our rating. Our team is very excited to unveil our new look preserving our timeless character and showcasing our fully reimagined guestrooms. We look forward to welcoming you back for an amazing, five-star experience.

Dear David,It was such a pleasure to welcome you to Casa Marina Key West, Curio Collection by Hilton! Thank you for spotlighting our fabulous beach, sparkling pools, and peaceful atmosphere. Your feedback regarding trash cans will be shared with our internal team for further consideration, as we are always seeking new ways to improve. We are excited to unveil a new look honoring the legacy of our legendary resort, and we hope to welcome you back soon for an immersive and elevated experience!