Una piscina al aire libre, camas de piscina con cargo, sombrillas
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Opiniones sobre Royal Kona Resort

3.5 out of 5
Royal Kona Resort
75-5852 Alii Dr, Kailua-Kona, HI

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 1196 de 2539 opiniones" "
Evaluación: 8 - Bueno. 699 de 2539 opiniones" "
Evaluación: 6 - Aceptable. 376 de 2539 opiniones" "
Evaluación: 4 - Mediocre. 170 de 2539 opiniones" "
Evaluación: 2 - Terrible. 98 de 2539 opiniones" "

8,6/10

Limpieza

8,6/10

Personal y atención

7,8/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Carmelo

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Dale el 12 abr. 2024
Mahalo! We appreciate your valuable feedback.

10/10 Excelente

Alma Ibeth Andrade

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fue agradable estar aquí lo recomiendo mucho
Se hospedó 6 noches en marzo de 2024
Respuesta de Dale el 27 mar. 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!

8/10 Bueno

Junior

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent location and dreamy sunset views
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Satisfaction Team el 19 feb. 2024
Mahalo for your positive review! We hope to welcome you back again in the future!

2/10 Terrible

Luis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I felt down in the property and injure my elbow. I reported this to see if the hotel had some kind of insurance to take care of this kind of situation. I was interview by a Person with the last name of Alcalde and took several minutes an I needed to take him to the stars were I felt down and he told me that he was to consult with the hotel insurance and get back to me, he never did. The next day a went to ask for him and I was too that that was his free by another person by the name of Jonathan. I explain him the situation, but again I heard nothing. Please if you can investigate about this situation.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Satisfaction Team el 12 feb. 2024
Thank you for sharing your feedback! We have alerted our front desk to your injury and a manager will follow up with you shortly. We hope that you are feeling better.

6/10 Aceptable

Ana, San Juan

Viajó con su familia
Le gustó: Personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
Necesita renovar los cuartos
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Satisfaction Team el 28 dic. 2023
Mahalo for your feedback!

10/10 Excelente

Luis

Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Satisfaction Team el 28 dic. 2023
Mahalo for your feedback!

8/10 Bueno

Miriam Reyes

Se hospedó 7 noches en septiembre de 2023
Respuesta de Customer Satisfaction Team el 4 oct. 2023
Mahalo for your feedback!

8/10 Bueno

Agustin Vicente

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 2 noches en agosto de 2023
Respuesta de Customer Satisfaction Team el 14 ago. 2023
Mahalo for your feedback!

8/10 Bueno

Miguel

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Es un hotel muy viejo y descuidado , se ve q tuvo sus épocas de gloria , es una lastima q este tan abandonado x q si se ve q estuvo muy bonito , pero ahora mismo NO … no regresaría ( mejor opción el marriot q igual está en el centro )
Se hospedó 2 noches en junio de 2023
Respuesta de Customer Satisfaction Team el 5 jun. 2023
Thank you for sharing your feedback with us. We are very sorry to read that there were some aspects of your stay that you did not enjoy. We are currently making improvements to the resort, starting with our Lagoon Tower renovations. We hope to welcome you back again in the future for an improved experience.

8/10 Bueno

Alcira, San Salvador

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza
Muy caro, cobran por todo y la habitación olía mal.
Se hospedó 1 noche en febrero de 2023
Respuesta de Customer Satisfaction Team el 13 feb. 2023
Thank you for sharing your feedback. We are extremely sorry that your room was not maintained correctly. We will be sharing your review with our team to resolve the concerns you have listed so that we can improve our resort and service. We would like to thank you for staying with us at the Royal Kona Resort.

8/10 Bueno

Jorge

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en agosto de 2022
Respuesta de Dale el 17 ago. 2022
Mahalo! We appreciate your valuable feedback.

2/10 Terrible

Eliberth

Se hospedó 2 noches en abril de 2022

10/10 Excelente

Carlos Wilfredo Delcid

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Atención de servicio al cliente es excelente 👍👍👍
Se hospedó 6 noches en noviembre de 2021
Respuesta de Dale el 27 nov. 2021
Mahalo! We appreciate your positive feedback.

10/10 Excelente

Cliente verificado

Se hospedó 7 noches en mayo de 2021
Respuesta de Royal Kona Resort el 9 jun. 2021
Mahalo for your feedback! We are glad you had a lovely stay!

6/10 Aceptable

Sofiia

Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Don

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Let’s start off with check in…it’s easy. Your reservation is held for you and upgrades are offered when available for purchase. A great offer. You are at an older hotel…get over it. It’s beautiful and is walkable to downtown Kailua. ABC is across the street. You will have one of three towers. The lagoon, Alii and the Bay. The pool is amazing and the view is what you are paying for, totally awesome. Parking: easy. Your room key gets you in and out. It’s self parking. Your room will have a balcony and a table and chairs. If you are an early riser you need to hit breakfast early to save time and not be in line. 6:45 latest. Happy hour is at 4. If there is entertainment that evening I recommend getting a table at 3:45-4 If you are lucky to be waited on by Amy she’s amazing and by far your largest resource is a guy named Forest. He has the scoop on the entire property and is kind.
Se hospedó 4 noches en mayo de 2024

6/10 Aceptable

Lisa

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
For the price I’d recommend to people who are not big on luxury. What I didn’t like: the resort is in desperate need of a renovation. The elevators are old & dirty with cobwebs on the outside (I know that’s a cleaning thing). Signage & paint falling apart in the corridors. The bathrooms are small, sinks & cabinets old, furniture old, tub shower, beds are hard and the bedding not comfortable. Rails have rust with paint cover. I’m pretty sure the room restroom smelled like urine. Tried to get cleaning everyday but clearly weren’t mopping. I left a pile of “test” on the floor. Was there everyday. I just cleaned the floor with scope. What I liked…The breakfast we had at the hotel restaurant (Don Mai Tai’s) was plentiful & had good taste. We had the sunrise breakfast and loco moco w/ fried rice & delicious French toast. Appreciated the walking distance to many restaurants, bars, snacks, & Kona Inn Village. We had a corner room facing the ocean & hotel center side. Did like the size of the room & huge balcony. Ponds were nice to hear coming out of the room. I like the phone with cords. Most of the staff were nice and smiley. The least friendly staff would be in the restaurant & bar. The resort is in a great location next to the ocean (no beach access or near a beach) where you can watch the grand beautiful waves. Although no beach access, there is water access to a lagoon. Nice to hang and relax. Overall the property is decent.
Se hospedó 4 noches en mayo de 2024

10/10 Excelente

Sonoka

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Michele

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great service! They were very accommodating!
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

Laura

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This property is run down. Roach infested and water linking from the restrooms. I was moved from one room to another and conditions remained. I would not recommend a stay here. You are better off at a Motel 6.
Se hospedó 4 noches en mayo de 2024
Respuesta de Dale el 24 may. 2024
Mahalo! We appreciate your valuable feedback. Being a tropical destination, we do our absolute best to not have any bugs, insects, etc and when we are made aware of these issues our staff remedies them straight away. We will be addressing your concerns to make sure we offer the best service to our guests.

6/10 Aceptable

shi, brookly

Viajó con su familia
Le gustó: Limpieza
The property is right on a commercial street and costal line, I like that. It is clean and most of the staff are nice. It is very noisy at night, even after midnight. The nearby restaurant On the Rock makes their long lasting annoying music too loud, that I hear it on 7th floor like I am in street hear 10 cars alarm on together. One front desk staff suggests to move me to different room in the middle of the the night, and another staff says nothing the hotel can do about the noise, that the restaurant is “following the law”-she wasn’t in my room experiencing the noise and measuring it. Very disappointed about how the property handles the on going noise problem.
Se hospedó 4 noches en mayo de 2024
Respuesta de Dale el 21 may. 2024
Thank you for your recent feedback concerning your stay at the Royal Kona Resort. We are extremely sorry to hear about your negative experience. We will be forwarding this review to our team to address the concerns you have listed to improve the service for our guests.

4/10 Mediocre

Susan Marie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Check in person was short with me when asking questions. If I would have known that there is a $30 (approximate) daily charge, I would not have booked at the resort. I thought we booked an ocean view, got move to a different building with upgrade (supposably) and room over looked parking lot. Room was not sound proof, as nearby bar music was clearly heard with window closed and sliding shutters closed. Very upset over all with Expedia (not clear explanation of resort charges) and hotel. READ the fine print.
Se hospedó 3 noches en mayo de 2024
Respuesta de Customer Satisfaction Team el 20 may. 2024
Mahalo for your feedback! We are very sorry that you were not aware of the resort fees, which are noted on your checkout page when you book. You booked a Standard room, which does not offer views of the ocean. We are sorry that you were unhappy and will share your feedback with our team. We hope that you enjoyed your time in Kona.

10/10 Excelente

ROBERT

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Overall our stay at The Royal Kona Resort was amazing. Our ocean front view from our balcony was incredible. As they say.....location, location, location. The Luau on the property was great. Our dinners at Don's Maitai and tiki bar were the best. Really only one complaint. They have a 2 cup coffee maker in the room. We went to Walmart on the first night and bought a $13 12 cup coffee maker.Problem solved.
Se hospedó 10 noches en mayo de 2024
Respuesta de Customer Satisfaction Team el 20 may. 2024
Mahalo for your feedback! We are delighted that you had an amazing stay and we hope to welcome you back again in the future!

10/10 Excelente

Ray

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Proximity of the ocean, dining, and parking area.
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Satisfaction Team el 20 may. 2024
Mahalo for your feedback! We are happy that you enjoyed our location and we hope to welcome you back again in the future!

10/10 Excelente

Corey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Satisfaction Team el 20 may. 2024
Mahalo for your feedback!

8/10 Bueno

Elizabeth Ann, Fair Oaks

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property was clean and convenient. Had the feel of old Hawaii. Staff friendly. was surprised by the $30.00/day resort fee and the $25.00 day parking Fee.
Se hospedó 7 noches en mayo de 2024
Respuesta de Dale el 16 may. 2024
Mahalo! We appreciate your valuable feedback.

8/10 Bueno

Marcus

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel, would benefit from some renovations. Would be great if they add some furniture to the balcony of the room, lots of space but no couch or some sort of chair/recliner to enjoy the sun. But good affordable hotel overall.
Se hospedó 5 noches en abril de 2024
Respuesta de Dale el 16 may. 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

6/10 Aceptable

Mario

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2024
Respuesta de Dale el 16 may. 2024
Mahalo! We appreciate your valuable feedback.

10/10 Excelente

Lori

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff at the Front Desk have always been so cheery, helpful, courteous and efficient! I love my upgrade given to me, the view, the comfort, the dining - all fabulous! Mahalo!!
Se hospedó 2 noches en mayo de 2024
Respuesta de Dale el 15 may. 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!

8/10 Bueno

Qi

Se hospedó 1 noche en mayo de 2024
Respuesta de Dale el 21 may. 2024
Mahalo! We appreciate your valuable feedback.

8/10 Bueno

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2024
Respuesta de Dale el 15 may. 2024
Mahalo! We appreciate your valuable feedback.

8/10 Bueno

Jason, Chelsea

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I like the easy check in. Like the staff really nice. Facility was keep up. The room I had very beautiful view. It was a good stay.
Se hospedó 5 noches en mayo de 2024
Respuesta de Customer Satisfaction Team el 14 may. 2024
Mahalo for your feedback! We are delighted that you enjoyed your stay and we hope to welcome you back again in the future!

10/10 Excelente

Mike

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was so excellent experience that we would like to return. View from our lanai was stunning.
Se hospedó 12 noches en abril de 2024
Respuesta de Customer Satisfaction Team el 13 may. 2024
Mahalo for your feedback! We are delighted that you enjoyed it and we hope to welcome you back again in the future!

10/10 Excelente

Lori

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I very much enjoy staying at the Royal Kona! The beds are comfy, lovely ocean views, great food! Feels ‘like home’!
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Satisfaction Team el 13 may. 2024
Mahalo for your feedback! We are delighted that you enjoyed it and we hope to welcome you back again in the future.

10/10 Excelente

Gina

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Easy and pleasant check-in. Beautiful views. Quiet and comfortable room that was clean. Property is older but being remodeled.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Satisfaction Team el 13 may. 2024
Mahalo for your feedback! We are delighted that you enjoyed your stay with us and we hope to welcome you back again in the future.

8/10 Bueno

Tevan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was a little outdated but taken care of well. Room service was on time every day. Staff was friendly and helpful. The area around the resort was nice and shops were easily walkable. Only complaint would be the area had a decent amount of homeless people but that isn't the resorts fault. Would definitely come back
Se hospedó 6 noches en mayo de 2024
Respuesta de Customer Satisfaction Team el 13 may. 2024
Mahalo for your feedback! We are delighted that you enjoyed your stay and that service was great. We hope to welcome you back again in the future!

10/10 Excelente

Larisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en mayo de 2024
Respuesta de Customer Satisfaction Team el 13 may. 2024
Mahalo for your feedback!

8/10 Bueno

ATSUYA, miyoshi-chi miyoshigaoka

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
駐車場のゲートの自販機に使いかたが分からなかったので。わざわざスタッフが同行してやり方を教えて頂き、助かりました。もし教えていただけなかったら、2倍3倍高くなる。
Se hospedó 2 noches en mayo de 2024
Respuesta de Customer Satisfaction Team el 13 may. 2024
Mahalo for your feedback! We are happy that you enjoyed your stay and that the staff provided great service! We hope to welcome you back again in the future!

6/10 Aceptable

Jacob

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Dale el 10 may. 2024
Mahalo! We appreciate your valuable feedback.

10/10 Excelente

Ronald

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location, location, location. We had a corner room that was quite literally "on the rocks". Our most expensive room ever during our 53 years of marriage, but well worth the cost.
Se hospedó 7 noches en abril de 2024
Respuesta de Customer Satisfaction Team el 8 may. 2024
Mahalo for your feedback! We are delighted that you enjoyed our Deluxe Oceanfront Corner King room! We hope to welcome you back again in the future!

8/10 Bueno

Kevin, Monterey Park

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Renovating lagoon tower so got a discount. Very quiet workers. Rooms were spacious and had an ocean view. Also free look at luau. Parking 25 dollars a night. Good location right on ocean. They also have a salt water lagoon for hotel guests. Very nice and convenient
Se hospedó 3 noches en mayo de 2024
Respuesta de Customer Satisfaction Team el 8 may. 2024
Mahalo for your feedback! We are delighted that you enjoyed your stay with us and the beautiful views. We hope to welcome you back again in the future!

10/10 Excelente

Stuart, san carlos

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Registration staff accomodated my handicapped condition. Put me in a nice room with grab bars throughout the bathroom.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Satisfaction Team el 7 may. 2024
Mahalo for your feedback! We are very happy that you enjoyed your stay and that our staff provided great service. We hope to welcome you back again in the future!

10/10 Excelente

Felix

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Royal Kona Resort is my go to while visiting the Big Island. The people in front desk are always pleasant and Dons Mai Tai Bar will not disappoint. Great place to stay and walkable to local shops.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Satisfaction Team el 6 may. 2024
Mahalo for your feedback! We are delighted to be your go to for the Big Island! We hope to welcome you back again real soon!

6/10 Aceptable

Stacy

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 7 noches en abril de 2024
Respuesta de Customer Satisfaction Team el 7 may. 2024
Mahalo for your feedback!

2/10 Terrible

Kim

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Did not get the room I requested. Down-graded to a small room overlooking the parking lot and loud street. Water damage from the floor above appeared that the ceiling might fall in! Room was dirty. Staff were unprofessional. many additional hidden charges. Overall a great dissapointment.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Satisfaction Team el 6 may. 2024
Thank you for sharing your feedback! You booked a Deluxe Standard Room, which is the room that you were assigned to. The standard rooms do not provide a view of the ocean. Our staff did address this and your concerns and we are sorry that you were dissatisfied. We hope that you had a lovely time on the Big Island.

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 8 noches en abril de 2024
Respuesta de Customer Satisfaction Team el 6 may. 2024
Mahalo for your feedback!

6/10 Aceptable

Leanne

Viajó con su pareja
No le gustó: Limpieza, personal y atención
The hotel is in a great coastal setting but is in need of updates for the rooms and common areas - there did seem to be construction going on, but our room's bathroom is poorly functioning, carpets are dated, walls and stairwells are dirty looking and worn out. Service at the restaurant was really lacking - we were not offered seating at the bar while we waited for a table and even when we checked out the bar there was no one working there.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Satisfaction Team el 6 may. 2024
Mahalo for your feedback! We are very sorry that you did not enjoy your room experience and that there was an issue with service at Don's. We will share your feedback with our team to ensure that the room is addressed. We hope that you had a lovely time on the Big Island.

8/10 Bueno

Anissa

Viajó con su familia
Le gustó: Limpieza, personal y atención
Our room was nice in the newly renovated area. Property had maintenance goi g on so some areas were not as nice. Great location to walk to many restaurants/shops in downtown. Rented car and explored island. Def snorkel at captain cook memorial area
Se hospedó 4 noches en febrero de 2024
Respuesta de Customer Satisfaction Team el 6 may. 2024
Mahalo for your feedback! We are happy that you enjoyed your stay with us and we hope to welcome you back again in the future!

10/10 Excelente

Michelle

Le gustó: Personal y atención, servicios
Great location, friendly staff, but needs lots of updating.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Satisfaction Team el 6 may. 2024
Mahalo for your feedback! We are delighted to read that you enjoyed our location and we hope to welcome you back again in the future. We are renovating the exterior of the Lagoon Tower currently and we hope to provide an improved experience next time.

6/10 Aceptable

Mick

Le gustó: Personal y atención
Great location and staff… Terrible beds and furniture.
Se hospedó 4 noches en abril de 2024
Respuesta de Customer Satisfaction Team el 6 may. 2024
Mahalo for your feedback! We are very sorry that you did not enjoy the bedding in your room. We would be happy to welcome you back and ensure that you have a more comfortable stay.