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Opiniones sobre Jolly Beach Antigua - All-inclusive

3 out of 5
Jolly Beach Antigua - All-inclusive
Bolans Village, St. Mary's, P.O.Box W2009, Jolly Harbour, Antigua

Opiniones

7,2

Bueno

Evaluación: 10 - Excelente. 208 de 1002 opiniones" "
Evaluación: 8 - Bueno. 377 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 233 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 112 de 1002 opiniones" "
Evaluación: 2 - Terrible. 72 de 1002 opiniones" "

7,4/10

Limpieza

8,2/10

Personal y atención

6,8/10

Servicios

6,2/10

Estado de la propiedad e instalaciones

6,8/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

ALEXANDER

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en mayo de 2023
Respuesta de Management el 14 may. 2023
Thank you for staying with us.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Beach
Great experience, monotonous food, beautiful beach,
Se hospedó 4 noches en mayo de 2018

8/10 Bueno

Diego, Santo Domingo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel con una muy bonita playa, bien cuidado, piscinas limpias y agradables. La comida es monotona y la vida nocturna es muy tranquila. Hotel familiar
Se hospedó 3 noches en mayo de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención
Por el precio es un hotel aceptable
El hotel es bastante agradable y por el precio imagino que es aceptable. La comida no es la mejor dejando pocas opciones a la hora de elegir. Si eres de los que disfrutan de duchas con agua caliente pues aquí no las tendrás, el agua sale un poco tibia como para tomar rápidas duchas. El personal es muy agradable dispuestos ayudar en lo que sea necesario a excepción de una persona del turno de la noche en el bar la cual no es muy amable ni brinda un servicio muy agradable. El wifi no está disponible en todas las habitaciones, solo en aquellas que estén cercanas al lobby y tiene un costo de $10 diarios.
Se hospedó 3 noches en febrero de 2018
Respuesta de Rodrigo el 21 feb. 2018
Estimado invitado, muchas gracias por sus comentarios y retroalimentacion, tomaremos muy en cuenta el tema que comenta del agua caliente para ver que sucedio, no complace sabe que nuestro personal fue suficientemente agradable con usted, de antemano gracias nuevamente por sus comentarios y esperamos tenerlo muy pronto de vuelta en nuestro hotel, Saludos cordiales

6/10 Aceptable

Jenaya Sheree

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked that the property was nice and big. What i didn't like was that they never sent an email or something letting people know that the big pool was being worked on. Also the rooms had no where to sit only on the bed... and the rooms were small.
Se hospedó 3 noches en abril de 2024
Respuesta de Management el 30 abr. 2024
Thank you for staying with us

4/10 Mediocre

Dario, Miami

Viajó por negocios
Le gustó: Limpieza
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Traveled to Antigua for business and out of the property I stayed in the past in the island this was the one in poor condition with small toilets and outdated infrastructure. The bar staff by the pizzeria unfriendly and it felt you bother them when asking for a drink. Reception staff should learn how to smile and be more attentive. Water service interrupted in the morning before check out without notice and not sure for how long . No comment but I would never stay in this property despite the beach is incredible . Stay next door at CocoaBay resort may pay much more but totally different experience .
Se hospedó 1 noche en abril de 2024
Respuesta de Management el 26 abr. 2024
Thank you for staying with us and we are sorry that you may have experience any inconvenience during your stay. We are always working on improving our property for a greater guest experience.

6/10 Aceptable

Nicole

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios
The beach at this resort is amazing. Thats exactly why I chose it. Coming in to this I knew what to expect and to expect a 3 star hotel. That’s exactly what it is. The staff is great. The beach is great. The pool was very nice. The rooms are extremely outdated, which is not a big deal since we are not in the room a lot. I wish there were a few more restaurant options. Food was average. Tons of mosquitos and flies, not the resorts fault. If you go into this knowing what to expect and what you want out of it, it will be a good trip. I would return.
Se hospedó 4 noches en abril de 2024
Respuesta de Management el 24 abr. 2024
Thank you for staying with us

10/10 Excelente

karishma

Viajó con su pareja
Le gustó: Servicios
Excellent staff wonderful beaches
Se hospedó 4 noches en abril de 2024
Respuesta de Management el 24 abr. 2024
Thank you for staying with us

6/10 Aceptable

Zhan peng

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Management el 22 abr. 2024
Thank you for your feedback

6/10 Aceptable

kevin

Le gustó: Personal y atención
Se hospedó 5 noches en abril de 2024
Respuesta de Management el 19 abr. 2024
Thank you for staying with us.

8/10 Bueno

Indra

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The property needs work but the people are nice
Se hospedó 4 noches en abril de 2024
Respuesta de Management el 17 abr. 2024
Thank you for your comments.

8/10 Bueno

Safiyyah felita

Very nice
Se hospedó 4 noches en abril de 2024
Respuesta de Management el 14 abr. 2024
Thank you for your kind words.

6/10 Aceptable

Tomkeshia

Le gustó: Personal y atención
That staff was helpful and very nice. The only thing I wish was a variety of food options and that the Italian restaurant was open for lunch
Se hospedó 7 noches en abril de 2024
Respuesta de Management el 14 abr. 2024
Thank you for your comments

2/10 Terrible

Paulina

No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Poor hospitality. Rude staff. It seems everybody has an attitude and not approachable. During dinner, no one came to ask if I needed a water or a drink. I had to actually ask someone as they were ignoring me and not even looking at my table. Very disappointed.
Se hospedó 4 noches en abril de 2024
Respuesta de Management el 12 abr. 2024
We are sorry not to have met your expectations. We offer the very best value in Antigua on the best beach on the island and apologize if you feel you received anything less.

10/10 Excelente

Tanyelle L, Willingboro

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Over all great place I would visit again
Se hospedó 7 noches en marzo de 2024
Respuesta de Management el 12 abr. 2024
Thank you so much for your kind words. We look forward to seeing you again.

8/10 Bueno

Kathy

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Beach was fabulous but very lacking in amenities and tasty food variety. Staff was top notch!
Se hospedó 7 noches en marzo de 2024
Respuesta de Management el 8 abr. 2024
Thank you for your helpful comments.

6/10 Aceptable

Christopher

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 6 noches en marzo de 2024
Respuesta de Management el 10 abr. 2024
Thank you for staying with us.

8/10 Bueno

Genevieve, Ottawa

Viajó con su pareja
Le gustó: Limpieza
We really enjoyed our time at Jolly Beach! The buffet, pizza factory (à la carte) and the grill were all great! We never had a bad meal. The standard king room was big enough for the two of us. It was clean, the bed was comfortable and we had a nice view of the beach/pool area from our balcony. As for the bars, the drinks were strong and service was quick! We loved that we could walk safely off the resort. There’s a really nice supermarket just 5 minutes away. If you’re Canadian, I recommend purchasing alcohol to take home from there since the conversion is more beneficial as compared to duty free in USD. The beach was amazing and it’s truly the highlight of this resort. I never had issues finding a beach chair and it never felt crowded. I will admit that the daytime activities and nighttime entertainment were lacking a little. Perhaps this is due to the fact that not many people were staying at the resort during our stay.
Se hospedó 10 noches en marzo de 2024
Respuesta de Management el 8 abr. 2024
Thank you for your review. Your comments have been brought to the attention of the resort Management and are greatly appreciated.

10/10 Excelente

Perla Milena

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Love the quiet beach. My friends and I love it. We miss some entertainment such as Zumba and/ or pool games
Se hospedó 4 noches en marzo de 2024
Respuesta de Management el 8 abr. 2024
Thank you so much for your kind words & high marks

8/10 Bueno

Randall

Viajó con su familia
Beautiful beach 🏖️
Se hospedó 5 noches en marzo de 2024
Respuesta de Management el 8 abr. 2024
Thank you so much for your favorable marks.

8/10 Bueno

FLORENCE V

Viajó con su pareja
Service excellent, buildings need upgrade. Also need evening and night entertainment activities. Food great, friendly staffs. The buildings are antiquated, need repairs and upgrade. Lovely beach. Rooms need refrigerator for water and cool drinks. Had to purchase bottle water
Se hospedó 6 noches en marzo de 2024
Respuesta de Management el 2 abr. 2024
Thank you for staying with us.

4/10 Mediocre

Arlene, Marabella

Le gustó: Limpieza, personal y atención
Se hospedó 4 noches en marzo de 2024
Respuesta de Management el 3 abr. 2024
thank you for your feedback. We are sorry not to have met your expectations.

6/10 Aceptable

Joanne

Le gustó: Limpieza
Se hospedó 5 noches en marzo de 2024
Respuesta de Management el 3 abr. 2024
Thank you for your grade. We are sorry not to have met your expectations.

4/10 Mediocre

Kayleigh Mae

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Management el 1 abr. 2024
Acknowledged, apologies we did not meet your expectations.

6/10 Aceptable

Pierre-André

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 20 noches en febrero de 2024
Respuesta de Management el 27 mar. 2024
Thank you!

6/10 Aceptable

Erwin

No le gustó: Limpieza
I recently stayed at the Jolly Beach Hotel and had a mixed experience. Upon arrival, my room was not ready, but the staff suggested I have lunch while I wait, which wasn't a problem for me. While the staff appeared friendly, I found them to be quite loud when speaking among themselves, often inappropriately and unprofessionally. However, amidst these issues, there was one standout staff member named Delicia, a waitress who provided impeccable service. She was polite and went above and beyond to ensure a pleasant dining experience—a true asset to the hotel. Additionally, although the concept of offering free Wi-Fi at the hotel is commendable, the reality was quite disappointing. The internet connection was hardly available and highly unreliable throughout my stay. This made it difficult to stay connected and get any work done, which was quite frustrating. One aspect that could use improvement is the lighting around the property. There were several dark spots that could benefit from additional lights to enhance safety and aesthetics. Overall, my stay at Jolly Beach Hotel had its ups and downs. While certain staff members stood out for their exceptional service, there were some concerns with the staff's behavior, unreliable internet connection, and inadequate lighting.
Se hospedó 3 noches en marzo de 2024
Respuesta de Management el 26 mar. 2024
Thank you for your helpful feedback

6/10 Aceptable

Godfrey, East Orange

Viajó con su pareja, Viajó en grupo
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This property definitely needs some TLC. The rooms are ridiculously small, my sister found bed bugs in her room, and the food was not the greatest. With the exception of a few of the workers in the dining hall on one night, the staff was very friendly. The liquor was also fairly cheap, which got a few of us sick, but, I guess you get what you paid for, as the stay was budget friendly. The BEACH is the most AMAZING part of the resort. The pool needs to be cleaned, so I did not get in at all. They also need to upgrade their key system and the in room safes. Overall, besides the bed bugs incident, I would not say that the resort is the WORSE, however, I would give it an okay based on the price that you pay to stay there.
Se hospedó 4 noches en marzo de 2024
Respuesta de Management el 25 mar. 2024
Thank you for your comments however, the accusations of bedbugs are extremely concerning. We have no such reports of this from your visit and have insured all rooms are inspected.

10/10 Excelente

HARSHIT

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent work except rooms are very small. Bathroom is also very small.
Se hospedó 5 noches en marzo de 2024
Respuesta de Management el 25 mar. 2024
Thank you for your kind words.

8/10 Bueno

Mark Anthony

Le gustó: Personal y atención
Se hospedó 7 noches en marzo de 2024
Respuesta de Management el 24 mar. 2024
Thank you for your marks.

4/10 Mediocre

Melanie Anne

Viajó en grupo
No le gustó: Limpieza
The food was less than desirable. The property was not the cleanest or well kept. The pools and beach were great.ost if the staff were friendly and helpful. No shuttle and it was 20 minutes to get anywhere… our room’s ac had a leak, very few outlets. The screen door on the slider had holes. The bathroom slider door kept coming off the track so it was open most of the time, not that it provided much privacy. The “manager” was not very helpful. My friends who had a different room had worse problems.
Se hospedó 6 noches en marzo de 2024
Respuesta de Management el 19 mar. 2024
Thank you for staying with us.

10/10 Excelente

Althea

Viajó con su familia
Le gustó: Limpieza, personal y atención
Staff are really friendly and helpful. I give them a 10 out of 10 for that! Property grounds need a little attention but the property is quite spread out. Unless you upgrade, the rooms are very basic… no furniture. We had a room with twin beds. The 2 night tables and small desk top are concrete. Walls and ceilings are white. No bedspread, just a sheet on the bed. There are two blankets in the closet. Very drab room. One small little picture. It’s an old building but if they even painted the rooms with some bright colors and added a few pics it’d be a huge improvement. Wifi available in lobby and areas close to lobby. I was able at times to get it in the room though. If you wanted coffee, you had to get it from the lobby area. No coffee pot in the room. We enjoyed the food and there was a good variety. All in all we enjoyed our stay but would definitely look at upgrading if we were to go back.
Se hospedó 4 noches en marzo de 2024
Respuesta de Management el 19 mar. 2024
Thank you for staying with us.

2/10 Terrible

Jennifer

Viajó con su familia, Viajó en grupo
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I would like to request some sort of refund from this trip. Expedia guarantees the trip I thought. I had to pay almost 300 more because the 1st resort room was terrible. I should not of had to pay to upgrade because they have crappy rooms. The bathroom door fell off, the AC and phone didn't work, the floors were dirty, it smelled like sewer in our room, the screen door had wholes and was falling off wouldn't close. I had a manager come to the room and showed him it all and I was not offered a new room. I had to hound them all day the next day to get any answer and then told I could pay. At that time I just paid because there was no way I was staying in the 1st room all week. I tried to talk with the GM Jon but every time I went I got the run around. I would appreciate someone reaching out to me.
Se hospedó 6 noches en marzo de 2024
Respuesta de Management el 19 mar. 2024
Thank you for staying with us. We are sorry to hear that your did not enjoy your stay.

6/10 Aceptable

aleksandr

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
very modestly, very poor
Se hospedó 6 noches en marzo de 2024
Respuesta de Management el 12 mar. 2024
Thank you staying with us.

4/10 Mediocre

Toolsie

Viajó con su pareja
Water went without notice and they didn’t seem to care . Mosquito bites and no support for that except the advice to go buy some insecticides. Toilet door fell off its sliding slot. The front porch door was stuck and required lots of strength to open or close. TV very limited. The entire facility is in need of repair and the Wi-Fi was a huge disappointment. The public toilets were filthy. At these prices not satisfied with stay. Staff were generally helpful and polite and apologetic about the situation. There is much much room for improvement.
Se hospedó 5 noches en marzo de 2024
Respuesta de Management el 11 mar. 2024
Thank you for your feedback.

6/10 Aceptable

Camille

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
Need upgrading
Se hospedó 3 noches en marzo de 2024
Respuesta de Management el 25 mar. 2024
Thank you for your feedback

8/10 Bueno

Tara

Viajó con su pareja
Le gustó: Personal y atención, servicios
The location, view and staff is what makes this a lovely resort. The rooms were nice enough and clean. The food was average but not bad. The only two complaints, which is really nothing were, the bar doesn’t open until 10:30 and on vacation I like my mimosas with breakfast lol and their 3 pool tables are terrible. Other than those silly things it was an amazing trip
Se hospedó 6 noches en marzo de 2024
Respuesta de Management el 11 mar. 2024
Thank you for you feedback.

4/10 Mediocre

Eduard

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The property is super outdated. Furniture is made out of concrete. Tv is horrible quality and sometimes won’t work. Free WiFi is available at the lobby ONLY.
Se hospedó 8 noches en febrero de 2024
Respuesta de Management el 8 mar. 2024
Thank you for your feedback. We provide the best value in Antigua on the best beach, exactly what you pay for!

10/10 Excelente

Gary Lin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
PROS: Cleanliness, safe, All Inclusive, No Kids, peaceful, Food varieties, ammenities, grounds upkeep, layout of property , close shopping, beautiful island,SMILING STAFF,and MOST SUPERB BEACH!!!!!!.........UNBELIEVABLE PICS! CONS: 3 Stressed out Receptionist ( tough job) they all have little patience and show it but understand check in & check out is their only job and don't be asking them anything else!. GREAT TRIP, GREAT VALUE,HIGHLY RECOMEND! note: a little dated, so if you have money to burn Spend it elsewhere ITS A VERY TOP END 3 STAR ....ROOMS CLEAN, AC LEAKED IN FLOOR, SHOWERS TIGHT, NO ELEVATOR (3 FLOORS), THE VACATION IS OUTSIDE THE ROOM!
Se hospedó 7 noches en febrero de 2024
Respuesta de Management el 8 mar. 2024
Thank you for your feedback. Your accurate description is appreciated.

10/10 Excelente

Nathia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The food was marvelous!!!! Monique did an excellent job at booking us our excursion and making a special night for me extra special!! I definitely recommend Jolly Beach to anyone looking for a great getaway trip!!! The beach, the pool, the food are out of this world!!! This experience was awesome!
Se hospedó 3 noches en marzo de 2024
Respuesta de Management el 8 mar. 2024
Thank you very much for your kind words. We trust you will only have fond memories of your time with us at Jolly Beach.

10/10 Excelente

alison BARBER

Viajó con su pareja
Le gustó: Limpieza, personal y atención
This resort is old. if you go into it knowing it is not 5 star you will love this hotel. food and drinks included. staff is the nicest you will find. beach is beautiful/no snorkeling if that is important to you. I wanted a snorkeling beach but just took taxis to other beaches.
Se hospedó 10 noches en febrero de 2024
Respuesta de Management el 7 mar. 2024
Thank you for your accurate comments.

8/10 Bueno

Matthew

Se hospedó 7 noches en febrero de 2024
Respuesta de Management el 26 mar. 2024
Thank you for your grade

6/10 Aceptable

Michael

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 7 noches en febrero de 2024
Respuesta de Management el 5 mar. 2024
Thank you for staying with us.

8/10 Bueno

Zaeed, San Fernando

Viajó con su pareja
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Personal y atención
Excellent beach, world class! Food was great. Facilities were average but workable. Staff could do with training in hospitality. Overall excellent for a 3-star hotel!
Se hospedó 3 noches en marzo de 2024
Respuesta de Management el 5 mar. 2024
Thank you for staying with us.

6/10 Aceptable

Betsy

Viajó en grupo
No le gustó: Personal y atención
The pool area and the beach is beautiful. Staff in the bar/food areas are so nice and friendly. My issues was with check in staff was unorganized and rude; check in was 3hrs pass our check in time. No room cleaning was done, I schedule one for a $10 cost and they never came we had to cancel it because we were leaving. My bathroom had a leak. Overall if they upgrade the rooms and have better trained check in staff it would be a much better stay.
Se hospedó 5 noches en febrero de 2024
Respuesta de Management el 4 mar. 2024
Thank you for your very helpful feedback.

6/10 Aceptable

Daija

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 4 noches en febrero de 2024
Respuesta de Management el 4 mar. 2024
Thank you

6/10 Aceptable

Jessenia

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
Front desk wasn’t pleasant and we had to wait almost 3 hours for our check in. The other staff were great. Beach is beautiful but resort is very outdated and you have to pay for room to be cleaned.
Se hospedó 5 noches en febrero de 2024
Respuesta de Management el 4 mar. 2024
Thank you for your comments.

10/10 Excelente

evgeniia

Le gustó: Limpieza, personal y atención
It was very good vacation , but in my room was some problems the phone doesn't work and TV , and sometimes was problems with hot water , but for couple days it was good vacation , the beach is good ,food was simple but good Quality and tasty , quiet at evening so you can sleep good! Oh also will be nice if they will do better WIFi because it was Really terrible connection not even in room but also near reception (
Se hospedó 5 noches en febrero de 2024
Respuesta de Management el 28 feb. 2024
Thank you for staying with us.

8/10 Bueno

Joann

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Management el 28 feb. 2024
Thank you for staying with us. We hope to see you in the near future.

8/10 Bueno

Beth, Nairobi

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Management el 4 mar. 2024
Thank you for your high marks.

8/10 Bueno

Gianna A De, Clinton Corner

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Well, when you come to our stay here, it’s really all about the beach and the staff . The bed was comfortable. The room was very tight I had a king size bed the shower always leaks water on the bathroom floor.. We had a leak above our bathroom ceiling for three days they don’t clean the room unless you pay $10 a day. We had no water for a couple hours, but there’s never seen to bother anyone else. I was so confused, but if you just looking for a cheap vacation on a great beach, nice people and edible food this is the place for you. enjoy the beach. If you like good accommodations, this place is definitely not for you.
Se hospedó 7 noches en febrero de 2024
Respuesta de Management el 4 mar. 2024
Thank you for your feedback and honest review.