Sala de estar en el lobby

Opiniones sobre Atrium Hotel at Orange County Airport

3 out of 5
Atrium Hotel at Orange County Airport
18700 Macarthur Blvd, Irvine, CA

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 413 de 1009 opiniones" "
Evaluación: 8 - Bueno. 247 de 1009 opiniones" "
Evaluación: 6 - Aceptable. 136 de 1009 opiniones" "
Evaluación: 4 - Mediocre. 105 de 1009 opiniones" "
Evaluación: 2 - Terrible. 108 de 1009 opiniones" "

8,0/10

Limpieza

8,2/10

Personal y atención

7,0/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Glenda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Atrium Hotel Management el 28 ene. 2024
Thank you for taking the time to rate your stay. We hope to welcome you back again anytime. Thank you

2/10 Terrible

Yasmani

Viajó con su pareja, Viajó por negocios
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Me párese muy aburrida no ay un bar donde las personas se puedan sentar a disfrutar una cerveza , la limpieza terrible , estuve 3 días y nunca fueron a limpiar ni anotar las bazura, yo por mi parte no regresara
Se hospedó 3 noches en octubre de 2023
Respuesta de Atrium Hotel Management el 7 nov. 2023
Dear Yasmini,We're sorry to hear about your less-than-satisfactory experience during your stay.  We apologize for the lack of cleaning service and the absence of a bar for your enjoyment.  Your feedback is important to us, and we will address these issues to improve the guest experience.  We hope you might reconsider and give us another chance to provide a more enjoyable stay in the future.  Thank you for sharing your concerns.Sincerely,Atrium Hotel Management

8/10 Bueno

Irene

Se hospedó 1 noche en julio de 2023
Respuesta de Atrium Hotel Management el 14 ago. 2023
Dear Irene, Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon on your next visit to Irvine!  Best Regards, Atrium Hotel Management

8/10 Bueno

Beatriz

Viajó con su familia
Le gustó: Personal y atención
Se hospedó 1 noche en agosto de 2022
Respuesta de ABVI San Jose Management el 9 ago. 2022
Hello Beatriz, Thank you for the Positive Score rating of your stay at Americas Best Value Inn - San Jose. It makes me happy to hear that you were extremely pleased with your stay. We greatly appreciate your feedback.  Thanks for staying with us, and kindly do recommend us to anyone visiting San Jose. Warm Regards, ABVI San Jose Management

8/10 Bueno

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en octubre de 2019

10/10 Excelente

ENRIQUE, Mexicali

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
La mejor opción
Una buena opción para hospedarse si vas a salir del aeropuerto John Wayne
Se hospedó 1 noche en julio de 2019

4/10 Mediocre

Christian

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Checkin experience was pretty poor! Not only was I told that my pre-paid Expedia reservation was not valid, they also tried to charge me more than double the amount that I paid via Expedia on the spot.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Chris

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Pool cabana's were nice to hang out in.
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 30 abr. 2024
We're thrilled to hear that you enjoyed our pool cabanas! They're indeed perfect for relaxing and soaking up some sun. If there's anything else you loved about your stay or any suggestions for improvement, feel free to share. We'd love to hear from you!

6/10 Aceptable

Haya Cinta

No le gustó: Servicios
I liked the convenience of getting to the airport (literally across the street). The room was spacious, nice decor, comfortable bed and nice bathroom. I didn’t like the big dead cockroach on the bathroom floor upon arrival. I didn’t like that there was no bar soap upon arrival and when I asked the front desk the woman said there is no bar soap available—only shampoo to use as soap! And when I looked on the bathroom counter, there was only conditioner and lotion. I asked if someone could then bring the shampoo up to my room and she said she’s the only one at the desk and couldn’t leave her station. So I had to pick up the shampoo myself. And when I did, lo and behold she said “look what I found?” and produced a small bar of soap. She said it was the last one. ??? Aside from the cockroach and the soap issue, everything else was fine including the very nice morning staff. I did check in late at night 1030pm but the night person seemed to have no clue about making gusts feel comfortable and properly attended to.
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 30 abr. 2024
Thank you for your feedback, and we're sorry for the inconveniences you faced. We've addressed the cleanliness issue immediately and ensured our amenities are readily available. We appreciate your acknowledgment of our morning staff and apologize for any lapse in service during your late-night check-in. We hope to welcome you back for a much-improved experience.

2/10 Terrible

Don, huntington beach

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
this PLACE IS A JOKE, WAITED FOR STAFF TO SERVE BREAKFAST FOR 45 MIN, NEVER HAPPENED. STAFF REPLACED COFFEE WITH USED COFFEE AND GAVE US NO CUPS. THE SIGNS ON THE BUILDING ARE INCORRECT REGARDING HOURS OF ACCESS, I COULD GO ON
Se hospedó 5 noches en abril de 2024
Respuesta de Atrium Hotel Management el 30 abr. 2024
We're deeply sorry to hear about your disappointing experience. Waiting for breakfast for 45 minutes is unacceptable, and we apologize for the inconvenience. We take cleanliness seriously, and we're investigating the coffee issue to prevent it from happening again. As for the signage, we'll ensure it's updated promptly. We appreciate your feedback and hope for the opportunity to make it right for you in the future.

10/10 Excelente

Jose

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The fee to pay for parking is too much.
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 29 abr. 2024
Thank you for your feedback on our parking fees. Your input is valuable, and we'll consider it in our ongoing evaluations. If you have any further suggestions, please share them. We aim to provide the best service possible.

4/10 Mediocre

Shavonne

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
Very dated location. Walls are thin, hard to sleep during our two night stay
Se hospedó 2 noches en abril de 2024
Respuesta de Atrium Hotel Management el 29 abr. 2024
We're sorry to hear about your experience with the location and the noise disturbance during your stay. Your comfort is important to us, and we apologize for any inconvenience caused by the thin walls. We'll definitely look into ways to address this issue to ensure a more restful experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you on your next visit.

6/10 Aceptable

Britney

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

8/10 Bueno

David, Orange

Le gustó: Limpieza, personal y atención, servicios
Great location to everything but older hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Managment el 29 abr. 2024
Thank you for sharing your thoughts about our hotel. We're pleased to hear that you appreciated our convenient location. We understand that our property may have an older charm, and we appreciate your feedback. We're continuously working to maintain and improve our facilities to provide a comfortable experience for all our guests. Your comments are valuable to us as we strive to enhance our offerings. We hope to welcome you back in the future and provide an even better stay. Thank you for choosing us for your accommodation needs.

8/10 Bueno

Andrea

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 8 noches en abril de 2024
Respuesta de Atrium Hotel Management el 29 abr. 2024
Thank you for taking the time to rate your stay with us. We hope to welcome you back again soon. Thanks!

10/10 Excelente

Evan

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I had a surprise visit to Irvine for a few days, and I booked this place from the lobby of the company recommendation and will stay here from now on. It’s a 10 minute walk to the office and much nicer. Thank you!
Se hospedó 2 noches en abril de 2024
Respuesta de Atrium Hotel Management el 26 abr. 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our location and amenities met your expectations. It was a pleasure hosting you, and we look forward to welcoming you back on your future visits to Irvine!

10/10 Excelente

Steven

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 26 abr. 2024
Thank you for the great review! We hope to welcomce you back again anytime. Thanks!

8/10 Bueno

Vincent

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Some area of improvement with cleaning in the bathroom as there was dirty spot on the floor but that was the only area. Property was very serine, a little Oasis tucked in the heart of downtown Irvine. Would stay here again.
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 23 abr. 2024
Thank you for your feedback and for choosing our property for your stay. We're delighted to hear that you found our location serene and akin to an oasis in downtown Irvine. Your comments about the cleanliness of the bathroom are duly noted, and we apologize for any inconvenience this may have caused. Rest assured, we'll address this with our housekeeping team to ensure that such lapses are rectified. We value your patronage and hope to have the opportunity to welcome you back for a flawless experience in the future.

8/10 Bueno

Yesenia

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Liked that it had a balcony. Everything looked cleaned. The room was a nice decent size. Parking was easy. It has an interesting way of getting inside and coming out, but makes sense for security. Overall, stay was comfortable and would book again.
Se hospedó 2 noches en abril de 2024
Respuesta de Atrium Hotel Management el 22 abr. 2024
We're delighted to hear that you enjoyed your stay with us! It's wonderful to know that you appreciated the balcony, cleanliness, spacious room, and convenient parking. We're glad that our security measures added to your peace of mind. Thank you for your kind words and for considering us for your future bookings. We look forward to welcoming you back!

2/10 Terrible

Hung Van

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Room was dirty, smells and no cleaning services. Room was not clean the next day. Towels were not replaced. Trash was not taken out the next day.
Se hospedó 2 noches en abril de 2024
Respuesta de Atrium Hotel Management el 22 abr. 2024
We apologize for the inconvenience you experienced with our housekeeping-only-upon-request policy. We understand your concerns about cleanliness and assure you that your feedback will be addressed with our team to ensure a better experience for our guests. Should you choose to stay with us again, please don't hesitate to contact our front desk for any additional cleaning or service needs. Thank you for bringing this to our attention

10/10 Excelente

Gokhan, San Jose

Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 23 abr. 2024
Thank you for the great review! We hope to welcome you back again anytime. Thanks!

6/10 Aceptable

Marc

Viajó con su familia
Le gustó: Limpieza, personal y atención
Check in took over fifteen minutes. Not enough staff at front desk. Air conditioner made a lot of noise. Lobby furniture was stained.
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 22 abr. 2024
We apologize for the inconvenience you experienced during check-in and for any discomfort caused by the air conditioner noise and stained furniture. Your feedback will be shared with our team to ensure we address these issues promptly. We appreciate your understanding and hope to have the opportunity to better serve you in the future

10/10 Excelente

Javier

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was in a great location and the rooms were big and clean.
Se hospedó 2 noches en abril de 2024
Respuesta de Atrium Hotel Management el 21 abr. 2024
Thank you for your kind review! We're thrilled to hear that you enjoyed our prime location and found our spacious rooms to be clean and comfortable. We always strive to provide a welcoming and comfortable experience for our guests, and we're glad to hear that we succeeded during your stay. We hope to welcome you back again soon!

2/10 Terrible

Petina

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pictures of this property were deceiving. The room Odor was unbearable that we could hardly breathe. I was scared to sleep on the bed. The entire stay was uncomfortable and disastrous.
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Managment el 21 abr. 2024
We're truly sorry for the disappointing experience you had during your stay. Your feedback is crucial, and we're addressing the odor issue immediately. Please accept our sincerest apologies. If you're willing, please contact our management team directly so we can discuss further. Thank you for bringing this to our attention.

8/10 Bueno

QUYET

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Dont get me wrong i love my stay. Its very clean & quiet. Only negative is they charge you for parking which i dont mind if they charger per stay but they charge per night. That's the only thing i dont like.
Se hospedó 2 noches en abril de 2024
Respuesta de Atrium Hotel Management el 19 abr. 2024
It sounds like you had a generally positive experience with your stay, which is great to hear! Mentioning the cleanliness and quietness reflects well on the accommodation's upkeep and atmosphere. Thank you

6/10 Aceptable

Mariel, Las Vegas

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Walking into the lobby I was impressed with the design. And it smelled so good! The staff was nice and friendly. Walking to my room, I see it was clean. Unfortunately, when we walked in our hotel room though it was clean it smelled like a home care for the aged. While we were at Irvine Spectrum we stopped by Target to buy some auto air freshener to keep it smelling fresh for my mom. And later, we can hear cleaning crew talking loudly in the hallways. For breakfast we walked to ihop because no one at the breakfast area was there to help us they guy was just standing at the entrance and there were only bagel there but no coffee or juice at least. So I gave it 2-3 stars.
Se hospedó 2 noches en abril de 2024
Respuesta de Atrium Hotel Management el 18 abr. 2024
Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you were impressed with the lobby design and found the staff friendly. However, we apologize for the issues you encountered during your stay. Your comments about the room odor, noise from the cleaning crew, and the breakfast experience are concerning and not reflective of the standards we strive to uphold. We'll address these matters with our team to ensure improvements are made promptly. We appreciate your insights and hope to have the opportunity to provide you with a much more enjoyable experience in the future.

4/10 Mediocre

Lucy

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Location is great! The facility needs a major upgrade, sorry! Looks good on the site but it is not so in person. :(
Se hospedó 2 noches en abril de 2024
Respuesta de Atrium Hotel Management el 18 abr. 2024
Thank you for sharing your thoughts with us. We apologize for any disappointment you experienced with the facility. Your feedback helps us understand areas for improvement, and we'll use it to make necessary upgrades to ensure a better experience for all our guests in the future. We hope you'll consider giving us another chance to exceed your expectations.

10/10 Excelente

Jorge

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
IT WAS VERY COMFORTABLE
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 16 abr. 2024
We're thrilled to hear that you found your experience comfortable! Providing comfort is one of our top priorities, and we're glad we could meet your expectations. If there's anything specific you particularly enjoyed or any suggestions you have for making your next visit even better, we'd love to hear them!

10/10 Excelente

Christi

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Right across the street from airport.
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 16 abr. 2024
Thank you for highlighting our convenient location just across from the airport! We strive to provide easy access for travelers. We hope you had a pleasant stay and look forward to welcoming you back in the future!

2/10 Terrible

Zoetha Marriott Ryan

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
We need customer service We stayed one night out of three because the rooms had full beds not queen. The Breakfast was so bad I can't imagine someone eating it. The Most Upsetting party is my medicine came Up lost!!!!! The lack of any kind of help is showing
Se hospedó 3 noches en abril de 2024
Respuesta de Atrium Hotel Management el 16 abr. 2024
Thank you for your feedback. We understand that your stay was not up to your expectations, and we apologize for any inconvenience you experienced. While our listing doesn't include queen beds, we were happy to accommodate your request for a room switch to better meet your needs. We're also sorry to hear that you found the breakfast unsatisfactory, and we'll take steps to improve its quality based on your feedback.Regarding the lost medication, we sincerely apologize for any distress this may have caused you. We take the safety and well-being of our guests seriously, and we regret that despite our efforts, the medication was not found during your stay. We will continue to investigate this matter thoroughly and take appropriate measures to prevent similar incidents in the future.If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to improve our services.

10/10 Excelente

Randall

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
close to airport
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 15 abr. 2024
Thank you for your review! We're delighted to hear that our proximity to the airport was convenient for you. We strive to provide our guests with a comfortable and hassle-free stay, and we're glad that our location met your needs. We hope to welcome you back again soon for another pleasant stay!

4/10 Mediocre

Fernando

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This property was a property that had many fees for many things that made no sense. For example: Hotel Guests are required to pay $24 per day, per stay for parking which is ridiculous. Also I asked before staying at this property to please make sure we get our room cleaned and stocked up each day of our stay and they assured me again at the front desk and it never happened. We ran out of toilet paper the next day and had to call the front desk and waited over 40 minutes. The room walls and doors must be very thin because you can hear when people are walking by or walking in the room next door. Definitely will not be back and I much rather stay 10 minutes away from the airport than to deal with this property.
Se hospedó 2 noches en abril de 2024
Respuesta de Atrium Hotel Management el 15 abr. 2024
Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your stay. Your comments have been shared with our team, and we will address the issues promptly. We appreciate your input and hope to have the opportunity to welcome you back for a better experience in the future.

10/10 Excelente

Edgar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was really great
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 15 abr. 2024
Thank you for your kind words! We're thrilled to hear that you had a great experience with us. We strive to provide exceptional service and create memorable stays for our guests. Your positive feedback is truly appreciated, and we look forward to welcoming you back again soon!

6/10 Aceptable

Barbara

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lots of conveniences. Right across the street from the John Wayne airport. Gas station right next door. Rental car agency onsite. Somewhat loud on a Saturday night but couldn't hear much in the room. There's a real balcony which was nice. otherwise everything was ok.
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 15 abr. 2024
Thank you for taking the time to share your experience with us! We're delighted to hear that our convenient location near the airport, onsite amenities like the gas station and rental car agency, and the real balcony added to your stay. We appreciate your feedback regarding noise. We hope to welcome you back for another enjoyable stay in the future!

10/10 Excelente

Alfredo

Viajó por negocios
Le gustó: Servicios
The Atrium Hotel was clean , beautiful areas, friendly people. It was comfortable. Continental breakfast with no eggs is what I personally don’t like
Se hospedó 2 noches en abril de 2024
Respuesta de Atrium Hotel Management el 15 abr. 2024
Thank you for your kind words and feedback! We're delighted to hear that you found our hotel clean, beautiful, and comfortable, and that you enjoyed interacting with our friendly staff. We appreciate your input regarding the continental breakfast, and we'll certainly take it into consideration as we strive to improve our offerings. We hope to have the opportunity to welcome you back for another pleasant stay in the future!

2/10 Terrible

Vanessa

Le gustó: Personal y atención
No le gustó: Limpieza
We found cockroaches in our bedroom. I even have a picture of it.
Se hospedó 2 noches en abril de 2024
Respuesta de Atrium Hotel Managment el 15 abr. 2024
We apologize for any inconvenience you experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret if we fell short of your expectations in any way. We appreciate your feedback and will address any concerns to ensure a better experience for our future guests. Thank you for bringing this to our attention.

8/10 Bueno

Colette

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was conveniently located to the places we needed to travel to. The property and rooms were very clean. The reception desk was friendly and very helpful at all times. The parking was convenient. There was no housekeeping service unless requested, which was fine for us. I went to the front desk to get more coffee cups, coffee and tea, which were provided to me immediately. Only two very small complaints: 1. there was only one wastebasket and it was very small, 2. the plumbing at times was noisy.
Se hospedó 2 noches en abril de 2024
Respuesta de Atrium Hotel Management el 12 abr. 2024
Thank you for your feedback! We're glad you found our location convenient and enjoyed our clean rooms and friendly service. We've noted your comments about the amenities and plumbing, and we'll work on improving in those areas. We appreciate your support and hope to welcome you back soon!

2/10 Terrible

Vanessa

Viajó con su familia
No le gustó: Limpieza
We found cockroaches in our room and we went to the front desk and notified them and they said they were going to send someone but they didn’t even offer us anything in return they said because we got our rooms through expedia.com so I was too happy about the situation Never again staying there
Se hospedó 2 noches en abril de 2024
Respuesta de Atrium Hotel Management el 12 abr. 2024
I'm deeply sorry to hear about your negative experience. I apologize for the inconvenience and frustration this must have caused. Rest assured, we take this matter very seriously and are taking immediate steps to address it with our team to prevent such occurrences in the future. If there's anything else we can do please don't hesitate to reach out. We truly hope to have the opportunity to regain your trust in the future.

6/10 Aceptable

Gabrielle

Viajó por negocios
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
This was very close to the Orange County airport and made getting there early in the morning easy. The maps showed there might be some good restaurants within walking distance, as there aren't good food options in the hotel. The receptionist mentioned a breakfast, but my flight was too early for that. The pool area was very nice, minus some broken stones on the walkways.
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 12 abr. 2024
Thank you for sharing your experience! We're pleased to hear that our proximity to the Orange County airport was convenient for your early morning travel. We apologize for any inconvenience regarding the food options, but we're glad to know that the nearby restaurants were helpful. Your feedback about the pool area is noted, and we'll address promptly. We appreciate your support and hope to welcome you back for another comfortable stay soon!

10/10 Excelente

Manuel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Atrium Hotel Management el 12 abr. 2024
Thank you for the great rating! We hope to welcome you back again anytime. Thanks!

2/10 Terrible

Vanessa

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
We were laying in bed when we saw two large cockroaches and we went to the front desk and they said there was nothing they could do . We told them we wanted our refund money back and they said because I got it through Expedia. There was nothing they could do.
Respuesta de Atrium Hotel Management el 12 abr. 2024
I apologize for the inconvenience you experienced during your stay. Your comfort is our priority, and we regret any issues you encountered. While we understand your frustration, we do recommend reaching out to the third-party website if the reservation is pre-paid, as they may be able to assist you in contacting our management directly to address your concerns. We value your feedback and hope to have the opportunity to make things right for you.

8/10 Bueno

Patricia

Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 28 abr. 2024
Thank you for the great rating. We hope to welcome you back again anytime. Thanks

2/10 Terrible

Yi, Boston

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cockroach in bathroom Can hear every single sound from another room and hallway Tiny, motel shower Clogged tub
Se hospedó 2 noches en abril de 2024
Respuesta de Atrium Hotel Management el 8 abr. 2024
We sincerely apologize for the inconveniences you experienced during your stay. Please rest assured that these concerns are taken seriously, and we are actively addressing them to prevent any recurrence. We value your feedback as it helps us improve our services and facilities for all guests. We hope to have the opportunity to regain your trust and provide you with a much more pleasant stay in the future. If you have any further concerns or feedback, please don't hesitate to reach out to our management team directly.

10/10 Excelente

Juan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Peac
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 8 abr. 2024
Thank you for the great rating! We hope to welcome you back again anytime. Thanks!

2/10 Terrible

Seung

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is not the hotel, its a motel. As soon as we checked in, saw the cockroach on the wall and asked for refund but they denied. They sent someone to remove the cockroach. Dont stay here, its dirty, smell, bugs.
Respuesta de Atrium Hotel Management el 7 abr. 2024
We sincerely apologize for the unpleasant experience you encountered during your stay. Providing a clean and comfortable environment is a top priority for us, and we regret that we fell short of your expectations on this occasion. Rest assured, we take reports very seriously, and immediate action has been taken to address this issue. We understand your frustration and disappointment, and we apologize for any inconvenience caused. Thank you for bringing this to our attention. We hope to have the opportunity to restore your faith in our establishment during any future visits to the area.

10/10 Excelente

EDWARD, CHATTANOOGA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Convenient to 405 freeway and John Wayne airport. Have to pay for parking, which is ridiculous
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 7 abr. 2024
Thank you for sharing your feedback with us. We're glad to hear that our convenient location near the 405 freeway and John Wayne airport was beneficial for your visit. However, we apologize for any inconvenience caused by our parking policy. We understand your frustration and will take your comments into consideration as we strive to improve our services. We appreciate your input and hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Debra

Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 24 abr. 2024
Thank you for the great review! We hope to welcome you back anytime. Thanks!

10/10 Excelente

David

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was only a bit noisy because its next to the airport but its quiet enough to sleep and such the staff was great room was nice
Se hospedó 2 noches en abril de 2024
Respuesta de Atrium Hotel Management el 5 abr. 2024
Thank you for your valuable feedback! We're pleased to hear that you found our staff to be great and that you enjoyed your room during your stay. We apologize for any noise disturbance caused by our proximity to the airport but are glad to know that it didn't significantly affect your ability to sleep. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back soon for another enjoyable stay!

8/10 Bueno

Gabriela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
So awesome relaxing and good for a quick stay
Se hospedó 1 noche en abril de 2024
Respuesta de Atrium Hotel Management el 5 abr. 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you found your stay to be awesome, relaxing, and perfect for a quick getaway. Your feedback is truly appreciated, and we're delighted that you enjoyed your time with us. We can't wait to welcome you back for another fantastic stay soon!

10/10 Excelente

cecilia

Se hospedó 1 noche en marzo de 2024
Respuesta de Atrium Hotel Management el 22 abr. 2024
Thank you for the great rating! We hope to welcome you back again anytime.