Chimenea

Opiniones sobre 'Alohilani Resort Waikiki Beach

5 out of 5
'Alohilani Resort Waikiki Beach
2490 Kalakaua Avenue, Honolulu, HI

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 1049 de 2094 opiniones" "
Evaluación: 8 - Bueno. 475 de 2094 opiniones" "
Evaluación: 6 - Aceptable. 287 de 2094 opiniones" "
Evaluación: 4 - Mediocre. 163 de 2094 opiniones" "
Evaluación: 2 - Terrible. 120 de 2094 opiniones" "

8,4/10

Limpieza

8,4/10

Personal y atención

8,2/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Claudia L

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Espera excesiva por elevador
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Services el 17 abr. 2024
Aloha Claudia,Mahalo for staying with us and bringing this to our attention. We are truly sorry for not meeting your expectations during your stay. Providing an exceptional guest experience is our top priority, and we value your feedback. We have informed the relevant department about the issue and are committed to taking additional measures to address it. If you would like to discuss your stay further, please don't hesitate to contact us directly. Once again, please accept our sincerest apologies. We hope to have the chance to host you again in the future.Mahalo nui loa,Guest Services

10/10 Excelente

Carolina

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente ubicación, buenos servicios, personal amable.
Se hospedó 3 noches en febrero de 2024
Respuesta de Guest Services el 21 feb. 2024
Aloha Carolina, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit and that you enjoyed our perfect location and welcoming staff. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

8/10 Bueno

Arlenne, Kihei

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Services el 22 mar. 2024
Aloha Arlenne, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to learn of your complete satisfaction with your recent stay at our hotel. Our guest's pleasure remains our utmost concern, and we are dedicated to ensuring your encounters with us are nothing short of exceptional. We had the pleasure of hosting you, and we're looking forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 Excelente

Sergio

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy bien servicio personal muy amable, las instalaciones muy bien, el restaurante italiano que está en el lobby espectacular
Se hospedó 5 noches en diciembre de 2023
Respuesta de Guest Services el 8 ene. 2024
Aloha Sergio, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit. We're also glad you enjoyed our exquisite facilities, sumptuous food options, and excellent staff. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

6/10 Aceptable

SANTIAGO

Me parece muy mal que no limpien el Cuarto
Se hospedó 2 noches en diciembre de 2023
Respuesta de Guest Services el 1 ene. 2024
Aloha SANTIAGO,Mahalo for staying with us and bringing this to our attention. We are deeply sorry to hear that we did not exceed your expectations. Providing an exceptional guest experience is our top priority and we greatly value your feedback. We will have the relevant department alerted and we will be taking extra steps to address this concern. Should you wish to discuss your stay further, please feel free to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

10/10 Excelente

Jennyfer

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything good
Se hospedó 5 noches en diciembre de 2023
Respuesta de Guest Services el 1 ene. 2024
Aloha Jennyfer, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to learn of your complete satisfaction with your recent stay at our hotel. Our guest's pleasure remains our utmost concern, and we are dedicated to ensuring your encounters with us are nothing short of exceptional. We had the pleasure of hosting you, and we're looking forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 Excelente

Lluis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
El hotel está en una posición excelente. Es estilo boutique pero en grande. Solo hay dos cosas que encontré lamentable, por una parte lo caro que es el desayuno casi 40 dólares, y no hay NADA, es inadmisible pagar esto por la comida que hay y el lugar, oscuro y realmente miserable. Por otra parte, me impresionó el gym, pero patéticas las personas que lo gestionan, en la recepción del gym. Los despedia por si ineptitud y falta de empatía.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Guest Services el 17 dic. 2023
Aloha Lluis,Mahalo for choosing to stay with us and sharing your experience. We greatly appreciate your kind words regarding our prime location and exquisite facilities. However, we deeply apologize for any situation in which we may not have exceeded your expectations. Your valuable feedback will be carefully incorporated into our continuous efforts to enhance our services. Should you wish to discuss your stay further, please reach out to us directly. Once again, thank you for staying with us.Mahalo nui loa,Guest Services

10/10 Excelente

Alejandro

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 6 noches en noviembre de 2023
Respuesta de Guest Services el 19 nov. 2023
Aloha Alejandro,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you enjoyed your stay with us. Should your schedule permit, we would very much appreciate hearing more about your experience. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 Excelente

Ricardo Arzayus

Se hospedó 5 noches en agosto de 2023
Respuesta de Front Office Manager el 26 sept. 2023
Aloha,Thank you for your positive feedback! We hope to see you again in the near future.Mahalo

6/10 Aceptable

Juan

Se hospedó 6 noches en agosto de 2023
Respuesta de Guest Services el 22 sept. 2023
Aloha Juan,Mahalo for this feedback regarding your recent stay with us. We sincerely apologize that we did not meet your expectations. Should your schedule permit, we would very much like the opportunity to discuss your stay to better understand what we could have done to make your stay more enjoyable. Please feel free to contact us directly. We look forward to the opportunity to discuss your stay with you.Mahalo nui loa,Guest Services

10/10 Excelente

HILDA

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Mi estancia estuvo excelente
Se hospedó 7 noches en julio de 2023
Respuesta de Guest Services el 24 jul. 2023
Aloha HILDA, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to hear of your excellent feedback and that you had a fantastic visit. Hosting you is a pleasure, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 Excelente

Jorge l

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy encantados
Se hospedó 7 noches en junio de 2023
Respuesta de Guest Services el 23 jun. 2023
Aloha Jorge,Mahalo for choosing to stay with us at Alohilani. We greatly appreciate your perfect rating. We're glad you enjoyed your entire stay. We had a great time hosting you, and we look forward to hosting you again in the future.Mahalo,Guest Services

10/10 Excelente

Enrique

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Me encanto su acuario, su piscina
Respuesta de Guest Services el 16 may. 2023
Aloha Enrique, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a fantastic stay with us. We're also thrilled you liked our exquisite amenities. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

8/10 Bueno

Julielt

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
Me encantó el hotel pero de 4 días que me quede me limpiaron la habitación un solo día y eso por que yo lo solicité de lo contrario no la hubieran limpiado
Se hospedó 4 noches en abril de 2023
Respuesta de Guest Services el 28 abr. 2023
Aloha Julielt,Mahalo for choosing to stay with us and for sharing your experience. We greatly appreciate your high rating. However, we're very sorry if your experience didn't fully meet your expectations. If you wish to discuss your stay further, we kindly ask that you reach out to us directly. Once again, thank you for staying with us. Mahalo nui loa,Guest Services

10/10 Excelente

Maicol

Se hospedó 4 noches en febrero de 2023
Respuesta de Guest Services el 14 mar. 2023
Aloha Maicoi, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We're so thrilled to learn of your excellent rating. Hosting you is a delight. We look forward to having you back in the future.Mahalo nui loa,Guest Services

10/10 Excelente

Gerardo

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente hotel
Se hospedó 6 noches en enero de 2023
Respuesta de Guest Services el 25 ene. 2023
Aloha Gerardo, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We're delighted to hear of your perfect rating. It's a pleasure to host you. In the meantime, please feel free to reach out if we can be of any help in planning your next trip to Honolulu!Mahalo nui loa,Guest Services

10/10 Excelente

Gerardo

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente hotel
Se hospedó 6 noches en enero de 2023
Respuesta de Guest Services el 25 ene. 2023
Aloha Gerardo, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We're delighted to hear of your perfect rating. It's a pleasure to host you. In the meantime, please feel free to reach out if we can be of any help in planning your next trip to Honolulu!Mahalo nui loa,Guest Services

10/10 Excelente

Ramon

10/10 Excelente

Paula Gabriela, TIJUANA

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El hotel estaba espectacular, nos encantó el café dentro del hotel, la cercanía a la playa con acceso a la calle principal de tiendas
Respuesta de Guest Services el 22 dic. 2022
Aloha Paula, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We're glad you liked our exquisite hotel, perfect location, and tasty coffee. Hosting you is a pleasure. Please get in touch with us if there is anything we can do to assist you as you plan your next visit.Mahalo nui loa,Guest Services

10/10 Excelente

Rebecca Alejandra Martínez

Se hospedó 8 noches en noviembre de 2022

8/10 Bueno

ROBERTO

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Facil acceso a la playa publica. Acuario muy bonito. No respetaron mi tipo de reservacion con cama king size. Nunca contestan el telefono en el front desk. El servicio de toallas para la playa poco amigable y en ocasiones sin toallas disponibles. El colchon de la cama estuvo inclinado.
Respuesta de Guest Services el 11 nov. 2022
Aloha Roberto,Mahalo for choosing ‘Alohilani for your recent stay in Honolulu. We greatly appreciate your kind words about our convenient location and the beautiful aquarium. However, we sincerely apologize for the inconvenience you've experienced. We're dedicated to maintaining high standards of comfort, and we've shared your feedback with the appropriate department. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

10/10 Excelente

kelvins

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything is a very good opportunity to travel, I was delighted and the service is totally different thank you very much
Se hospedó 4 noches en octubre de 2022
Respuesta de Guest Services el 7 nov. 2022
Aloha Kelvins,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We greatly appreciate your rating. We're also glad to know that our Ohana was able to provide you with top-notch service. We had a great time hosting you, and we're excited to welcome you again in the future.Mahalo nui loa, Guest Services

10/10 Excelente

Abril

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Esta fue una estancia muy corta como para poder tener un criterio amplio de todo pero en general todo fue excelente
Se hospedó 1 noche en octubre de 2022
Respuesta de Guest Services el 7 nov. 2022
Aloha Abril,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We greatly appreciate your perfect rating. Thank you for letting us know that you had such a fantastic time. We're grateful for your feedback and we look forward to hosting you again in the future.Mahalo nui loa, Guest Services

10/10 Excelente

Mariant

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente!
Se hospedó 3 noches en septiembre de 2022
Respuesta de Guest Services el 27 sept. 2022
Aloha Mariant,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are greatly delighted to know that you had an excellent stay. It was a pleasure hosting you, and we look forward to welcoming you again in the future.Mahalo nui loa,Guest Services

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, personal y atención
A EVITAR
La recepción es un caos y la limpieza es terrible. Son unos guarros y te limpian la habitación cada dos días, toallas y papelera incluidas, cobrando un pastón por estancia, con el rollo de la ecología, tan favorable para los propietarios, que se han apuntado al rollo medioambiental porque obtienen beneficios “sostenibles” para ellos, claro. A EVITAR….!
Se hospedó 3 noches en septiembre de 2022
Respuesta de Guest Services el 15 sept. 2022
Aloha,Mahalo for staying with us and bringing this to our attention. We are very sorry to hear about your experience. Providing an exceptional guest experience is our number one priority and we greatly value your feedback. We are committed to upholding the highest standards of cleanliness and comfort at 'Alohilani. We have alerted our Director of Housekeeping and will be taking extra steps to address this concern. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

10/10 Excelente

Eneida

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2022
Respuesta de Guest Services el 13 sept. 2022
Aloha Eneida,Mahalo for choosing ‘Alohilani Resort Waikiki Beach for your recent stay in Honolulu. We greatly appreciate your perfect rating. We're glad you had a great time during your stay, and we look forward to hosting you again in the future.Mahalo Nui Loa,Guest Services

10/10 Excelente

Karla

Se hospedó 2 noches en agosto de 2022
Respuesta de Guest Services el 23 ago. 2022
Aloha our valued guest, thank you for taking the time to write us a review! Your feedback is valuable to us as we continuously seek for improvement. Mahalo for allowing 'Alohilani to be a part of your Hawaiian experience. We look forward to the opportunity to service you again!.

10/10 Excelente

A

Se hospedó 7 noches en julio de 2022

4/10 Mediocre

doris

Se hospedó 4 noches en abril de 2022

10/10 Excelente

Jose

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2021

8/10 Bueno

Adan, Denver

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Esta padre el lugar ,en el area de las albercas un DJ en las noches hace bonito ambiente
Se hospedó 5 noches en octubre de 2021
Respuesta de Guest Services el 29 oct. 2021
Aloha Adan! Thank you for taking the time to complete our survey. We are so glad to hear you enjoyed your stay with us, especially the pool. Mahalo again for choosing to stay at 'Alohilani Resort Waikiki Beach!

6/10 Aceptable

Kevin Olay

Viajó con su pareja
El establecimiento es un hotel seguro , pero está demasiado lleno , en la piscina no cabe la gente , solo te hacen limpieza cada dos días y las toallas te las entregan llenas de churre
Se hospedó 6 noches en septiembre de 2021
Respuesta de Guest Services el 6 oct. 2021
Aloha Olay Ohana! Thank you for taking the time to complete our survey. Your feedback is essential in our efforts to improve our service standards. We apologize for the lapses in service you had experienced during your stay. Your comments have been shared with the appropriate departments so that we can continue to strive to always better our levels of service. Mahalo again for your feedback!

8/10 Bueno

Briseida

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy caro el estacionamiento
Todo estuvo muy bien solo la tarifa del estacionamiento estuvo carísimo fueron 45 dlls por día también los resort fee y taxes estuvieron muy altos …. Por 5 noches mi mago normal eran 1740.00 y ya con todo pague 2250.00
Se hospedó 5 noches en agosto de 2021
Respuesta de Guest Services el 27 sept. 2021
Aloha Briseida, thank you for taking the time to share your experience with us. We're so happy to hear that you enjoyed your overall stay with us. But, we apologize that our fees are not up to your expectation. We look forward to servicing you again! Mahalo - Guest Services

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lots of noises from the pool area and from very young guests at 3 am. Trash and dirty towels at the hallway. Horrible room service, nobody picked up the phone. Asked for extra towels and pillows but they never arrived. No extra toiletries. Our room was not ready until 6 pm. All booked at the pool and cabana to people that were not hotel guest, and so on. I was sooo disappointed, the prices doesn't match the service that we received.
Se hospedó 8 noches en junio de 2021
Respuesta de Guest Services el 21 jun. 2021
Mahalo for choosing the 'Alohilani Resort Waikiki Beach and for your recent review. We apologize that we did not meet your expectations and appreciate your honest comments as this will help us to improve our services. Mahalo

6/10 Aceptable

Kimberley

Le gustó: Estado de la propiedad e instalaciones
The hotel grounds are very nice. The pool area and deck is also beautiful. The servers at the swell bar are really great and friendly. My main gripe with this hotel is that the photos all show updated rooms. I upgraded to the room with the diamond head and ocean view and the view was incredible but the room was old. It had popcorn ceiling and an old outdated bathtub with a curtain when none of the photos of the rooms show this. The room was also not super clean. Be sure you check the room type. I think the photos are all of the “premiere” rooms. Otherwise the hotel is im a convenient area and steps from the beach.
Se hospedó 4 noches en mayo de 2024

10/10 Excelente

Marianne

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel. Friendly service.
Se hospedó 5 noches en abril de 2024

10/10 Excelente

Georgica

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 7 noches en mayo de 2024

8/10 Bueno

po ching

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en mayo de 2024

10/10 Excelente

Angela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice place
Se hospedó 7 noches en mayo de 2024

10/10 Excelente

Sheavon Quiogue

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location and very clean. Enjoyed our stay here.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Carolyn, Corona

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This place was fabulous.5 star..My room had a balcony with a mountain and ocean view on the 30th floor super dope. The food was amazing The pool area deck was a fabulous environment. Money well spent.
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Services el 23 may. 2024
Aloha Carolyn, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to hear of your excellent feedback and that you had a fantastic visit. We're also delighted you liked our stunning scenery, sumptuous food options, and exquisite amenities. Hosting you is a pleasure, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

8/10 Bueno

Teresa

Viajó en grupo
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Property was nice but the first room I had was not clean but they did move me so that was good they had a good response. The pool, area and staff were very nice. Overall good experience just the first night not goo.
Se hospedó 5 noches en mayo de 2024
Respuesta de Guest Services el 23 may. 2024
Aloha Teresa,Mahalo for choosing to stay with us and sharing your experience. We greatly appreciate your kind words regarding our exquisite amenities and excellent staff. However, we deeply apologize for any situation in which we may not have exceeded your expectations. Your valuable feedback will be carefully incorporated into our continuous efforts to enhance our services. Should you wish to discuss your stay further, please reach out to us directly. Once again, thank you for staying with us.Mahalo nui loa,Guest Services

8/10 Bueno

Jean-Francois

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect location. Many restaurants all around. Great beach, great stores All around great hotel
Se hospedó 5 noches en mayo de 2024
Respuesta de Guest Services el 22 may. 2024
Aloha Jean-Francois, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit and that you enjoyed our perfect location. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 Excelente

Ryann

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Michah in the Longboard Lounge is the most attentive and considerate host. Absolutely loved him!
Se hospedó 3 noches en mayo de 2024
Respuesta de Guest Services el 22 may. 2024
Aloha Ryann, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad our staff was able to provide top-notch service. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 Excelente

Arnav

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really liked my stay at the resort. Very close to the beach and area is quite happening.
Se hospedó 2 noches en mayo de 2024
Respuesta de Guest Services el 22 may. 2024
Aloha Arnav, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to learn of your complete satisfaction with your recent stay at our hotel. Our guest's pleasure remains our utmost concern, and we are dedicated to ensuring your encounters with us are nothing short of exceptional. We had the pleasure of hosting you, and we're looking forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 Excelente

Annie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Partial Ocean view was actually a pretty great view!
Se hospedó 5 noches en mayo de 2024
Respuesta de Guest Services el 20 may. 2024
Aloha Annie, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a fantastic visit. We're glad you liked our stunning scenery. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

8/10 Bueno

Van

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en mayo de 2024
Respuesta de Guest Services el 22 may. 2024
Aloha Van, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a fantastic visit. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

6/10 Aceptable

Andrea

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
This was my first stay at this resort, as I usually stay at the Marriott but wanted to try a different hotel. The lobby area and small restaurant were very nice. The reception staff and service was very friendly. The pool area was too small, not enough chairs and with the placement of the other hotels the sun does not shine on the pool for a long period of time. The area by the outside bar was big, but the chair cushions were a bit old and dirty. They also have a private area for VIP guests, and for an entire 10 days, I did not see one person in that area. It would be nice if they opened it so as people who want to sit outside but maybe not by the hustle of the pool could enjoy some quiet time. The pool menu was limited and not very good. Pricing is expensive but that is par for the course in Hawaii. The actual rooms were very small and smelled of old "hotel", and the air conditioning was extremely loud. The bathroom was also extremely small. Room service was very good as the beds and towels were always made and replaced in a timely manner. Getting chairs and towels for the beach, you had to walk down the street to another "shop" for those, they were not provided within the hotel which was very inconvenient. Overall, I would give it 3 out of 5 stars as we really only slept there but I probably wouldn't stay again.
Se hospedó 8 noches en mayo de 2024
Respuesta de Guest Services el 19 may. 2024
Aloha Andrea, Mahalo for choosing to stay with us and sharing your experience. We are glad you liked our elegant lobby and welcoming staff. However, we sincerely apologize if we did not exceed your expectations. Your feedback is important to us, and we'll share it with the appropriate department. Should you want to go over your visit in more detail, don't hesitate to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

10/10 Excelente

Narine

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent
Se hospedó 5 noches en mayo de 2024
Respuesta de Guest Services el 19 may. 2024
Aloha Narine, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We appreciate your positive feedback regarding your recent stay at our hotel. It brings us great joy to hear that every aspect of your experience was enjoyable. Our team is dedicated to providing outstanding service and ensuring that our guests' satisfaction remains our top priority. Hosting you is a pleasure. We would be delighted to welcome you back for another exceptional stay in the future.Mahalo nui loa,Guest Services

8/10 Bueno

Cheri

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Check in was easy and the front desk staff was very friendly and helpful. Room was nice spacious and clean bed was very soft and comfy. The shower could have had better water pressure. Over all it was a very nice place to stay and would stay there again on our next trip Oahu
Se hospedó 10 noches en mayo de 2024
Respuesta de Guest Services el 19 may. 2024
Aloha Cheri, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad our staff was able to provide top-notch service and that you enjoyed our comfortable room. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services