Bañera de hidromasaje exterior

Opiniones sobre Abode Belconnen

4.5 out of 5
Abode Belconnen
3 Grazier Lane, Belconnen, ACT

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 211 de 407 opiniones" "
Evaluación: 8 - Bueno. 118 de 407 opiniones" "
Evaluación: 6 - Aceptable. 49 de 407 opiniones" "
Evaluación: 4 - Mediocre. 16 de 407 opiniones" "
Evaluación: 2 - Terrible. 13 de 407 opiniones" "

9,2/10

Limpieza

9,0/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Shanna

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
I liked that the hotel was clean and modern, in close proximity to a Woolies metro, and has a relaxing, quiet atmosphere about it. Also, there is a cute cafe close by called Society Coffee. Although this hotel is not directly in the CBD it is only a 12ish minute drive, so is perfectly fine for those with a car. Overall we had a very pleasant stay!
Se hospedó 2 noches en mayo de 2024
Respuesta de Katrina el 22 may. 2024
Dear Shanna, Thank you for your lovely feedback. We are delighted to hear that you enjoyed our accommodation and glad to know that the hotel location suits your needs! We appreciate your mention and appreciation of the quiet and relaxing atmosphere! We are pleased to know that you had a very pleasant stay and hope to welcome you back in the future.Warm regards,Katrina Li Hotel Manager

8/10 Bueno

Kiara

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
A comfortable stay. Our gift on arrival was $10 to spend at the pantry downstairs and the "late check out" that we received through Expedia was 10am, so definitely keep this in mind if booking normally as I'd say check out would be 9am.
Se hospedó 2 noches en mayo de 2024
Respuesta de Katrina el 14 may. 2024
Dear Kiara, Thank you for sharing your feedback with us and we are glad to know that your overall experience was great. We are pleased to hear that you enjoyed the pantry voucher at our hotel. Thanks again for staying here and we hope to have the opportunity to welcome you back soon. Please feel free to reach out to us if there is anything we can do to enhance your future stay! Kind regards, Katrina Li Hotel Manager

10/10 Excelente

Garth

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Convenient, clean and walking distance to local shops
Se hospedó 2 noches en abril de 2024
Respuesta de Katrina el 2 may. 2024
Dear Garth, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel met your expectation! We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future! Warmest regards, Katrina LiHotel Manager

10/10 Excelente

Surya

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The rooms were spotless and featured a fully equipped kitchen. Additionally, the convenience of having a grocery store right across the street was a major plus.
Se hospedó 3 noches en abril de 2024
Respuesta de Katrina el 2 may. 2024
Dear Surya, Thank you for sharing your positive experience with us. We are thrilled to hear that you enjoyed your stay here! Providing a clean and comfortable environment for our guests is a top priority, and we are delighted that we met your expectations in this regard.Thank you once again for your kind words, and we look forward to welcoming you back for another pleasant stay in the future.Warmest regards, Katrina LiHotel Manager

10/10 Excelente

Mackenzie, Charlotte

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We had a great stay! The room was clean, spacious, and the pet-friendly amenities were great!! Wish we were staying longer!
Se hospedó 1 noche en abril de 2024
Respuesta de Katrina el 23 abr. 2024
Dear Mackenzie, Thank you for sharing your wonderful feedback with us! We are thrilled to hear that you had a great stay and that you found that the hotel room and facilities meet your expectation! Your kind words mean a lot to us, and it is truly rewarding to know you would like come back! If there is anything else we can do to enhance your experience further, please do not hesitate to let us know.Warmest regards, Katrina LI Hotel Manager

10/10 Excelente

PAULINE

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
So good having laundry facility in room. Location excellent for university hospital
Se hospedó 3 noches en abril de 2024
Respuesta de Katrina el 23 abr. 2024
Dear Pauline, Thank you for choosing to stay with us at Abode Belconnen and we are thrilled to know that your stay was a positive experience! Thank you for the highlights on our in room amenities and glad to know you found our hotel location was convenient for your trip! Once again, we genuinely appreciate your time to leave such a positive review for us and hope to have the opportunity to welcome you back again with another enjoyable stay! Should you need anything, please feel free to reach out to us directly! Kind regards, Katrina Li Hotel Manager

10/10 Excelente

Teck Chua

Le gustó: Limpieza, estado de la propiedad e instalaciones
My 3rd time staying in your hotel. Front desk staffs are polite and helpful.
Se hospedó 6 noches en abril de 2024
Respuesta de Katrina el 23 abr. 2024
Dear Teck, Thank you for choosing to stay with us once again and for taking the time to share your experience. We are delighted to hear that your stay was a consistently enjoyable experience. We strive to provide exceptional service to all our guests, and your feedback serves as encouragement to our team to continue delivering the high standards of service that we are known for.Thank you for your ongoing supports and look forward to welcoming you back for your next visit! If there is anything we can assist you with during your stay, please do not hesitate to reach out to us.Kind regards, Katrina Li Hotel Manager

8/10 Bueno

Craig, Kambah

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
As always, The Abode Belconnen delivers value for money with a “no fuss” attitude, you get great value for money, and a high standard of service and reliable, well presented accommodation. No surprises, just like the others abode hotels I have stayed at. Oh yes !! Except for the cleaning staff here this morning and Twice at Woden ( last year) who have walked in with no knock , no tentative hello , and 3 times have found me looking like a startled animal in car headlights.. all 3 times naked .. maybe I am a species that is not marked off in their “must spot list “ or management could drum home the point that they are to be quite sure that they are not intruding on a late middle aged male guest who could squeal, have a heart attack or defend himself from the threat of being seen squealing, heart attacking or generally looking like nude startled fauna!!
Se hospedó 1 noche en abril de 2024
Respuesta de Katrina el 22 abr. 2024
Dear Craig, Thank you for your continued patronage and for sharing your feedback with us. We deeply apologize for the inconvenience caused by the lapses in our housekeeping team's protocol. Your comfort and privacy are of utmost importance to us, and we regret that this was not reflected in your recent experiences.We are taking immediate steps to reinforce our training procedures to ensure that our staff members adhere strictly to our privacy policies. Your comments are shared with our Woden Team and will be addressed with the utmost seriousness, and we will strive to prevent such incidents from occurring in the future.We appreciate your understanding and patience in this matter. Should you have any further concerns or need anything else, please do not hesitate to reach out to us directly.We look forward to welcoming you back to Abode and exceeding your expectations on your next visit.Warm regards,Katrina Li Hotel Manager

8/10 Bueno

Sheryl

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Staff were friendly and very helpful, superbly clean rooms, though the lifts were confusing at first but you’ll get the hang of it.
Se hospedó 2 noches en abril de 2024
Respuesta de Katrina el 22 abr. 2024
Dear Sheryl, Thank you for choosing to stay with us and leaving us such a positive feedback! We are thrilled to know that you had a enjoyable stay! On the flip side that we apologize for the inconvenience caused by the lifts arrangement from car park to your room. Hotel has rented Level -3 C20 parking bays for our guests. Unfortunately this is multi-shared parking that the structure is cumulatively more complicated. We appreciate your valuable feedback. Thanks again for choosing us and we hope to welcome you back in the near future! Warmest regards, Katrina LiHotel Manager

2/10 Terrible

Ganga

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Katrina el 22 abr. 2024
Dear Ganga, Thank you for taking your time to leave this feedback. We are sorry to see that your stay was not as perfect as it should be. If you could spare a moment to provide any additional details regarding your experience, it would greatly assist us in identifying areas for improvement and ensuring that we can address any concerns you may have had. Your feedback is invaluable to us as it help us maintain the high standards of service we aim to deliver to all our guests. Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Please feel free to reach out to us directly if you need anything. Sincerely, Katrina Li Hotel Manager

6/10 Aceptable

Kye

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Overall it’s been good few things leaking washing machine and air con was not working properly for one of the room however they did offer to change the room which we didn’t take the offer. One more thing the room cleaning services must not be daily
Se hospedó 2 noches en abril de 2024
Respuesta de Katrina el 16 abr. 2024
Dear Kye, Thank you for taking the time to share your feedback with us. We are pleased to hear that overall your stay was satisfactory.We apologize for the inconvenience caused by the leaking washing machine and the issue with the air conditioning in one of the rooms. Your comfort is our priority, and we appreciate your understanding as we worked to address these concerns promptly. It is reassuring to know that our team was trying their best to assist you during your stay. Regarding your suggestion about adjusting the frequency of room cleaning services, we apologize for the inconvenience caused. We understand your concerns, the daily housekeeping service is always available upon request. We regretted to learn your disappointment that this information was not delivered to you. We will keep working on improving our communication to ensure guests are well-informed of hotel services in the future.Thank you for sharing your thoughts and we hope to have another opportunity to welcome you back with a more positive experience. Please feel free to reach out to us if you need anything! Warmest Regards,Katrina Li Hotel Manager

8/10 Bueno

Joanne

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great location, very comfortable bed. Good customer service.
Se hospedó 6 noches en marzo de 2024
Respuesta de Katrina el 16 abr. 2024
Dear Joanne, Thank you for staying with us at Abode Belconnen. It is great to hear you enjoyed your stay with us. Providing exceptional service and comfortable stay are our top priorities, and we sincerely appreciate your feedback! We look forward to welcoming you back in the future on your return to Canberra. Please do not hesitate to let us know if you need anything! Warm regards,Katrina Li Hotel Manager

10/10 Excelente

mathu

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Katrina el 8 abr. 2024
Dear Mathu, Thank you for leaving this wonderful feedback! We are delighted to know that you enjoyed the stay here and proud to know you would like to recommend our hotel! Providing exceptional service and comfortable stay are our top priorities, and we will pass along your kind rating to our team! Please feel free to reach out to us directly if you need anything and hope to welcome you back again! Warm regards,Katrina Li Hotel Manager

10/10 Excelente

David

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Room service was very poor
Se hospedó 2 noches en abril de 2024
Respuesta de Katrina el 8 abr. 2024
Dear David, Thank you for choosing to stay with us and for taking the time to share your feedback. We are pleased to hear that overall, you had a positive experience during your stay.However, we are sorry to learn that you found our room service to be lacking. Your feedback is invaluable to us, and we will certainly address this issue with our team to ensure that we provide prompt and efficient service to all our guests. We genu appreciate your constructive criticism, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back with a perfect stay in the future. Please feel free to reach out to us directly if you need anything! Warm regards,Katrina Li Hotel Manager

8/10 Bueno

DuckKi, Tai Po

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Okay place for a family to stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Katrina el 2 abr. 2024
Dear DuckKi, Thank you for taking the time to share your feedback with us regarding your recent stay and we are delighted to hear that you had a really great stay! Your feedback is incredibly valuable as we continuously strive to improve our services and ensure the utmost satisfaction of our guests.We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Should you need anything or have any further concerns, please feel free to contact me directly. Sincerely, Katrina Li Hotel Manager

10/10 Excelente

Peter

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Suited our needs, room was bigger than expected which was a plus. Pool nice but not for you to allow kids to do bombs in & annoy other patrons. Close to a few restaurants & a small supermarket across from the hotel. Apartment could do with a scrubbing brush or equivalent for the sink to do cups etc. would definitely stay again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Katrina el 5 mar. 2024
Dear Peter, Thank you for sharing your feedback with us regarding your recent stay. We are delighted to hear that our hotel suited your needs and that you found the room condition met your expectation! We sincerely apologize for any inconvenience caused by other users at the pool area. We will address this matter with our team to ensure that appropriate measures are taken to maintain a serene atmosphere. Your suggestion regarding providing a scrubbing brush inside the room is well noted and our housekeeping manager is looking into this to enhance our guests' experience. Thank you for your valuable thoughts!Thank you again for choosing our hotel. We hope to welcome you back in the near future. Please do not hesitate to reach out if there is anything we can do to make your next stay more enjoyable!Best regards,Katrina LI Hotel Manager

8/10 Bueno

Melissa Ann

Le gustó: Limpieza, estado de la propiedad e instalaciones
I frequently stay at this property. It’s well located, comfortable, with friendly staff. The grocery shop downstairs is very handy when you want a quiet meal in the room, as are the restaurants. The kitchen is small but useful, but could use some more crockery and cutlery, only 2 of everything means frequent washing! The removal of the coffee machine in the room is a shame, this was great in the mornings, and the replacement coffee bags just don’t taste the same.
Se hospedó 3 noches en febrero de 2024
Respuesta de Katrina el 4 mar. 2024
Dear Melissa, Thank you for always choosing to stay with us! We appreciate your time to share your feedback and your loyalty! We are delighted to hear that you find our hotel comfortable and it is truly rewarding to know that our team provided you a consistent exceptional customer service. We have noted your comments regarding the kitchen amenities and apologize for any inconvenience this may have caused. We will review our inventory to ensure that we provide an adequate supply of utensils for our guests, allowing for a more convenient and enjoyable experience. Additionally please feel free to reach out to our reception team for any additional requests and we are committed to sort it out for you onsite! We are truly sorry to hear your disappointment regarding the removal of the coffee machine from the room. Your feedback is valuable, and we understand the importance of starting the day with a great cup of coffee. We will certainly take this into consideration for future enhancements! Your continued support and feedback are invaluable to us as we aim to exceed your expectations with each visit.Once again, thank you for always choosing us and we hope to welcome you back with a perfect stay!Should you need anything, please do not hesitate to reach out to us!Warmest regards, Katrina LiHotel Manager

10/10 Excelente

Kirbie

Se hospedó 1 noche en febrero de 2024
Respuesta de Katrina el 22 mar. 2024
Dear Kirbie, Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you had a fantastic experience! Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. If you have any additional feedback or if there is anything further we can do to enhance your future stays, please do not hesitate to let us know.We appreciate your support and look forward to welcoming you back for another excellent stay.Best regards, Katrina Li Hotel Manager

10/10 Excelente

Patrick

Le gustó: Limpieza, estado de la propiedad e instalaciones
All good in house dining excellent.
Se hospedó 4 noches en febrero de 2024
Respuesta de Katrina el 26 feb. 2024
Dear Patrick, Thank you so much for your wonderful feedback! We are delighted to hear that you had an enjoyable stay and a great dining experience in the restaurant! This feedback has been shared with the team and we all hope to welcome you back with another perfect stay! Please do not hesitate to reach out if there is anything we can do to make your next stay even more enjoyable.Best Regards,Katrina Li Hotel Manager

8/10 Bueno

Richard

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Katrina el 26 feb. 2024
Dear Richard, Thank you for choosing to stay here and sharing your feedback with us! We are glad to hear that you had an overall enjoyable stay! We hope to welcome you back with a perfect experience in the future! Please do not hesitate to reach out to us directly if you need anything! Warmest regards, Katrina Li Hotel Manager

8/10 Bueno

Joanne

Se hospedó 1 noche en febrero de 2024
Respuesta de Katrina el 22 mar. 2024
Dear Joanne, Thank you for taking the time to share the feedback about your recent stay with us. We are pleased to see that you had an overall positive experience.If there are any specific areas where we can further improve and earn that fifth star from you in the future, please do not hesitate to reach out. Your feedback is invaluable to us as we strive to provide exceptional service to all of our guests.We look forward to welcoming you back for another enjoyable stay.Warm regards,Katrina LI Hotel Manager

10/10 Excelente

sonam

Viajó en grupo
Le gustó: Servicios
Very good, well maintained. Clean room and friendly staffs.
Se hospedó 1 noche en febrero de 2024
Respuesta de Katrina el 23 feb. 2024
Dear Sonam, Thank you for choosing to stay with us at Abode Belconnen ! We appreciate your kind comments on our hotel rooms and staff. Your satisfaction is our top priority and your feedback will serve as a motivating affirmation to ensure we are always on the right track! Once again, we appreciate your feedback and hope to have the opportunity to welcome you back for another perfect stay in the future. Should you need anything, please do not hesitate to contact us directly.Kind Regards, Katrina Li Hotel Manager

2/10 Terrible

Martin

Se hospedó 1 noche en febrero de 2024
Respuesta de Katrina el 22 mar. 2024
Dear Martin, Thank you for taking the time to leave this feedback following your recent stay with us. We value all comments from our guests, as it helps us to continuously improve our services. We regret that your experience did not meet your expectations, and we would appreciate the opportunity to learn more about your stay and address any concerns you may have. Please feel free to contact us directly so that we can discuss your feedback in more detail.We truly hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,Katrina Li Hotel Manager

8/10 Bueno

Frances

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en febrero de 2024
Respuesta de Katrina el 23 feb. 2024
Dear Frances, Thanks you for sharing your wonderful feedback with us and it is great to know you enjoyed your stay here! Please feel free to let us know if you need anything or have any suggestions to help us improve! We hope to welcome you back in the future with a perfect stay! Kind regards, Katrina Li Hotel Manager

10/10 Excelente

Kristin

Se hospedó 3 noches en febrero de 2024
Respuesta de Katrina el 22 mar. 2024
Dear Kristin, Thank you for taking the time to leave us such a positive review following your recent stay with us. We are delighted to hear that you had a wonderful experience at our hotel. We truly appreciate your recognition of our efforts, and we will be sure to share your feedback with our team, as it serves as a source of encouragement to keep up the excellent work.We look forward to welcoming you back in the near future and providing you with another exceptional stay. Please feel free to reach out if you need anything! Warm regards,Katrina LiHotel Manager

8/10 Bueno

Michael

Viajó con su pareja
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza
I asked for the room to be cleaned twice and it wasn’t. Very disappointed. Building & front counter staff excellent
Se hospedó 5 noches en febrero de 2024
Respuesta de Katrina el 23 feb. 2024
Dear Michael, Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you experienced regarding the cleanliness of your room during your stay. Please rest assured that we take your concerns seriously, and we will address this issue with our housekeeping team to ensure that such oversights are not repeated in the future. We are delighted to hear that you found staff carried out an excellent service and we will be sure to pass along your compliments to the team. Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,Katrina Li Hotel Manager

8/10 Bueno

alison

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Katrina el 23 feb. 2024
Dear Alison, Thanks for staying with us and share your feedback with us! It is wonderful to know you had a positive experience here. if they are any additional thoughts or concerns you would like to share, please feel free to reach out to us at any time! We hope to welcome you back for a perfect stay in the future!Best Regards,Katrina Li Hotel Manager

10/10 Excelente

sumith

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Katrina el 23 feb. 2024
Dear Sumith, We are thrilled to receive this wonderful feedback and thanks for sharing it! Your affirmation means a lot to the team and will keep encouraging us achieve better! We look forward to welcoming you back and please do not hesitate to reach out to us on 0262200355 if you need anything! Best Regards,Katrina Li Hotel Manager

10/10 Excelente

Stephen

Se hospedó 1 noche en febrero de 2024
Respuesta de Katrina el 23 feb. 2024
Dear Stephen, Thank you for leaving this great feedback here and we are thrilled that you enjoyed your recent stay with us! If there are any additional thoughts you would like to share, please feel free to reach out to us! We hope to welcome you back with another perfect stay and thanks again for choosing us! Best Regards,Katrina Li Hotel Manager

4/10 Mediocre

Nathan

Se hospedó 1 noche en febrero de 2024
Respuesta de Katrina el 22 mar. 2024
Dear Nathan, Thank you for taking the time to share your feedback with us and we are disappointed to see that your experience did not meet your expectations, as indicated by your rating.We strive to provide exceptional service to all our guests, and we would appreciate the opportunity to learn more about your concerns so that we can address them accordingly. If there are any specific issues you encountered during your stay that you would like to discuss, please feel free to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Sincerely, Katrina LiHotel Manager

10/10 Excelente

Sue

Viajó en grupo
Le gustó: Limpieza, comodidad de la habitación
Reception very friendly and helpful. Location to visit our neice studying at Canberra University was perfect. Room was perfect.
Se hospedó 1 noche en febrero de 2024
Respuesta de Katrina el 23 feb. 2024
Dear Sue, Thank you for your kind words about our staff. This message has been passed to the team as the recognition on their great customer service! We are also thrilled to hear that the room met your expectations perfectly! Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another perfect stay! All the best to your niece's university life! Please do not hesitate to reach out to us if you need anything! Best Regards,Katrina Li Hotel Manager

8/10 Bueno

Breanna

Le gustó: Limpieza, estado de la propiedad e instalaciones
Had to pay for parking otherwise stay was good.
Se hospedó 2 noches en febrero de 2024
Respuesta de Katrina el 23 feb. 2024
Dear Breanna, Thank you for choosing to stay at Abode Belconnen! It is great to know your overall experience was positive and thanks for sharing this feedback! We appreciate your feedback regarding the parking fees and we apologize for the inconvenience this caused you. Hotel rented the parking bays for the guests and the parking fee helps us maintain our service and facilities. We appreciate your understanding and patience! We hope to have the privilege of welcoming you back and providing a perfect stay in the future! Should you need anything, please do not hesitate to reach out to us! Thanks again for choosing us! Warmest regards, Katrina LiHotel Manager

10/10 Excelente

Kristin

Se hospedó 4 noches en enero de 2024

10/10 Excelente

Jayne

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Practical for those visiting BELCONNEN region of ACT with good proximity to cafes and big mall . Good for tourists or business people. Modern.Clean and friendly if you need help.
Se hospedó 2 noches en enero de 2024
Respuesta de Niraj Paudel el 5 feb. 2024
Dear JayneThank you so much for your positive review.Your kind words motivate our team to continually deliver exceptional hospitality.We look forward to hosting you again and providing another memorable stay in the future. Safe travels!Kind regards,Niraj PaudelDuty Manager

10/10 Excelente

Graeme

Viajó con su pareja, Viajó con su familia y niños pequeños
Le gustó: Estado de la propiedad e instalaciones
Central position.
Se hospedó 2 noches en enero de 2024
Respuesta de Niraj Paudel el 5 feb. 2024
Dear Graeme, Thank you for taking the time to share your positive feedback! We are delighted to hear that you found our property to be in a prime location. We look forward to welcoming you back for another enjoyable experience in the future.Kind regards,Niraj PaudelDuty Manager

10/10 Excelente

Jennie

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great hotel
Se hospedó 4 noches en enero de 2024
Respuesta de Niraj Paudel el 5 feb. 2024
Dear Jennie,We are sincerely grateful for your great review of our hotel! It brings us immense joy to know that your experience with us was exceptional. Our dedicated team strives to ensure that every guest enjoys a superb stay, and your positive feedback reaffirms our commitment. It would be an absolute pleasure to welcome you back for another memorable visit. Thank you for selecting our hotel, and safe travels until we have the pleasure of hosting you again!Kind regards,Niraj PaudelDuty Manager.

2/10 Terrible

Shyamala

Se hospedó 1 noche en enero de 2024
Respuesta de Katrina el 16 ene. 2024
Dear Shyamala, Thank you for staying with us and leaving this comments here. We are sorry to hear the stay was not a positive experience as it should be. Following the previous email and once again we apologize for your concerns on the parking charges and the provided 10 pantry voucher. We will keep working on improving our communication and means to ensure our guests are well-informed in the future. Your comments are truly appreciated and we genuinely hope to welcome you back in the future! Once again, thank you for sharing your feedback and please do not hesitate to reach out to us if you need anything! Kind regards, Katrina Li Hotel Manager

10/10 Excelente

Stephen

Se hospedó 1 noche en enero de 2024
Respuesta de Katrina el 15 ene. 2024
Dear Stephen, Thank you for leaving this wonderful feedback and we are delighted to learn that you enjoyed your stay here! We hope to welcome you back with another perfect stay in the future! Please feel free to reach out to me if you need anything! Kind regards, Katrina LI Hotel Manger

10/10 Excelente

Jacob, Mawson

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Katrina el 2 ene. 2024
Dear Jacob, Thank you for leaving this positive feedback here! We take great pride in providing a comfortable and enjoyable experience for our guests, and it is very rewarding to hear that we met your expectations! Thanks again for choosing us and we hope to welcome you back in the future! Kindest, Katrina Li Hotel Manager

10/10 Excelente

Lionel

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The property was perfect for the family, 2 great bedrooms and a large living area. The pool upstairs was great and we enjoyed the stay overall
Se hospedó 1 noche en diciembre de 2023
Respuesta de Katrina el 2 ene. 2024
Dear Lionel, Thank you for taking the time to provide this positive feedback about your recent stay with us. We appreciate your great comments regarding hotel rooms and facilities! We hope we can welcome you and your family back in the future! Please do not hesitate to contact us if you need anything! Warmest regards, Katrina Li Hotel Manager

6/10 Aceptable

Benjamin

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Katrina el 27 dic. 2023
Dear Benjamin, Thank you for taking the time to provide feedback regarding your recent stay at our hotel. We value the input of our guests and appreciate the opportunity to continually enhance our services. We are regretted to note the rating is 3 out of 5. To help us address your concerns, it will be highly appreciated if you can provide us any additional details regarding your experience. We sincerely apologize for any inconvenience that you may experience during your stay. We hope to have another opportunity to welcome you back with a more positive experience. Please do not hesitate to reach out to us if you need anything! Thank you, Katrina Li Hotel Manager

8/10 Bueno

Lisa

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Niraj Paudel el 5 feb. 2024
Dear Lisa,Thank you for sharing your positive experience with us! We are thrilled to hear that you enjoyed your time with us. Providing exceptional service is our top priority, and your kind words inspire our team to continue delivering memorable experiences for our guests. We appreciate your support and look forward to welcoming you back for another delightful stay in the future. Safe travels, and thank you for choosing.Kind regards,Niraj PaudelDuty Manager.

8/10 Bueno

Richard

Se hospedó 1 noche en diciembre de 2023
Respuesta de Katrina el 5 ene. 2024
Dear Richard, Thank you for staying with us and leaving a feedback! We are glad to learn that you had a good stay here and we hope to welcome you back for a perfect stay in the future! Please do not hesitate to reach out to us if you need anything! Best Regards,Katrina Li Hotel Manager

10/10 Excelente

Chris

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Always a great place to stay.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Katrina el 14 dic. 2023
Dear Chris, Thank you for choosing to stay with us at Abode Belconnen! It was a pleasure hosting you and we are glad to learn that you had a great stay here!Your comments means a lot to the entire team and we look forward to welcoming you back with another perfect stay! Should you need anything, please feel free to reach out to us! Kind Regards, Katrina Li Hotel Manager

10/10 Excelente

Leanne

Le gustó: Limpieza, comodidad de la habitación
Always a great stay
This is our fourth stay at abode Belconnen. The staff and friendly, rooms a good size and a great location
Se hospedó 1 noche en diciembre de 2023
Respuesta de Katrina el 15 dic. 2023
Dear Leanne, Thank you for taking the time to share your positive feedback with us. We are delighted to hear that your recent stay was a consistently great experience, especially considering you are one of our valued regular guests. We appreciate your recognition of our staff, rooms, and location. It is our continuous endeavor to provide a high standard of service, and your feedback serves as a motivating affirmation that we are on the right track. We hope to welcome you back for another perfect stay in the future.Please do not hesitate to reach out to us if you need anything! Best Regards,Katrina Li Hotel Manager

10/10 Excelente

Meg

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Fantastic location and great amenities for our stay with our 8 month old. Would love it if they had a change table available in the lobby bathrooms for ease. Our only criticisms were that the king bed is not a true king, but two singles held together by a very uncomfortable bridging plate, and that the shower drains had not been cleaned so water backed up and flooded out - we ended up cleaning the drains ourselves.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Katrina el 8 dic. 2023
Dear Meg, Thank you for leaving this feedback for us and we are glad to know that you and your family enjoyed your stay here. We would like to extend our apologize for the discomfort caused by the beds and inconvenience caused by the shower drain issues. Our maintenance team took an immediate action fixed the drain issue and thanks very much for informing us of it! We understand and appreciate the feedback regarding to the hotel beds. This has been well noted by our housekeeping manager and we will assess options for any improvements bed comfortness. Thanks again for this kind review and we hope to have you and your family back with an improved experience in the future! Please do not hesitate to reach out to us if you need anything.Warmest regards,Katrina LI Assistant Hotel Manager

6/10 Aceptable

Mish

Se hospedó 1 noche en diciembre de 2023
Respuesta de Katrina el 27 dic. 2023
Dear Mish, Thank you for staying with us at Abode Belconnen and leaving this feedback. We apologize your stay was not as perfect as it should be. Your insights are invaluable to us as we strive for excellence in guest satisfaction.We would highly appreciate if you could kindly share more specific details about your experience or any areas where we can improve. We are committed to addressing any concerns and ensuring that your future visits surpass your expectations.Thank you once again for choosing us and we look forward to the possibility of welcoming you back in the future.Best regards,Katrina LI Hotel Manager

10/10 Excelente

Arti

Le gustó: Limpieza, estado de la propiedad e instalaciones
The place is at a good location central to everything .friendly staff and very convenient.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Katrina el 27 dic. 2023
Dear Arti, Thanks for giving this great feedback! We are delighted to learn that you had a great stay with us! Thanks for the highlights on the hotel location and staff! We are committed to provide our guest a enjoyable and seamless stay and the team is glad that the hotel met your expectation! Once again thanks for choosing us and we hope to welcome you back with another perfect experience! Should you need anything, please feel free to reach out to us at anytime! Warmest regards, Katrina Li Hotel Manager

4/10 Mediocre

Bobby

Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Chi Hang

Se hospedó 3 noches en noviembre de 2023
Respuesta de Katrina el 18 dic. 2023
Dear Chi, Thank you for leaving this great rating for us and we are delighted to know your recent visit with us was exceptionally satisfactory!Please feel free to contact us if you need anything! We are committed to ensuring your satisfaction and are here to assist you in any way possible. We are looking forward to welcoming you back in the future!Warm regards,Katrina Li Hotel Manager