Vista aérea

Opiniones sobre Terrigal Sails Serviced Apartments

4 out of 5
Terrigal Sails Serviced Apartments
6 Maroomba Road, Terrigal, NSW

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 308 de 627 opiniones" "
Evaluación: 8 - Bueno. 254 de 627 opiniones" "
Evaluación: 6 - Aceptable. 46 de 627 opiniones" "
Evaluación: 4 - Mediocre. 16 de 627 opiniones" "
Evaluación: 2 - Terrible. 3 de 627 opiniones" "

8,8/10

Limpieza

8,6/10

Personal y atención

8,4/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Fiona

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
Easily accessible and good privacy booking in & out.
Se hospedó 2 noches en abril de 2024
Respuesta de Reception el 8 abr. 2024
Thankyou Fiona for your review. Glad you like your stay, look forward to welcoming you back.

8/10 Bueno

Georgi

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Nice and clean
Se hospedó 2 noches en marzo de 2024
Respuesta de Reception el 14 mar. 2024
Thank you Georgi for the review following your stay.

6/10 Aceptable

Teresa, Cowichan Bay

Viajó con su pareja
Le gustó: Limpieza
Pros - Large room and well stocked to meet our needs. Bed was good and overall apartment was clean. Easy walk for supplies and restaurants. Cons - Confusing check-in, A/C needs an upgrade, and because guests are required to clean their own dishes. They were not cleaned very well for our use when we arrived.
Se hospedó 2 noches en febrero de 2024
Respuesta de Reception el 10 feb. 2024
Thank you Teresa for your review following your stay. Its great to read that you enjoyed your stay in one of our large and comfortable one bedroom apartments.We appreciate the honest feedback in regards to the dishes and a/c and will be discussing this with our housekeepers to make sure they stay on top of these things.

8/10 Bueno

Pierre

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Reception el 10 feb. 2024
Thank you Pierre for the review following your stay, we look forward to welcoming you back to Sails in the near future.

8/10 Bueno

Helen

Viajó con su pareja
Le gustó: Limpieza
Looked like our room was in the midst of a makeover - marks on the walls where artwork used to be - TV too low for the bed and strangely no fly screen. Room overpriced for the state it was in. Clean and comfortable and great location.
Se hospedó 1 noche en enero de 2024
Respuesta de Suzanah el 10 ene. 2024
Hi Helen, thank you for your review. We do apologise for any inconvenience caused during your stay. Our team is constantly working on improving our rooms and facilities, and we appreciate your feedback about the marks on the walls and lack of a fly screen. We will make sure to address these issues immediately.We are glad to hear that you found our location convenient and enjoyed a comfortable stay overall.

8/10 Bueno

tammy

Se hospedó 4 noches en diciembre de 2023
Respuesta de s el 19 dic. 2023
Thank you Tammy!

10/10 Excelente

Stephane

Se hospedó 1 noche en diciembre de 2023
Respuesta de Suzanah el 19 dic. 2023
WOW 10/10! Thank you Stephane!

10/10 Excelente

Susan, Cumberland

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
A nice place to stay with lots of space and everything I needed for a comfortable visit. Staff is very friendly.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Suzanah el 19 dic. 2023
HI Susan, thank you for your review! We are thrilled that you enjoyed your time with us and we look forward to seeing you again soon!

8/10 Bueno

Robert

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Suzanah el 19 dic. 2023
Thank you Robert!

8/10 Bueno

Andrea, Lindfield

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Terrigal Sails Apartments are very close to local cafes, pubs and has a large variety of places to eat all within an easy 5-10 walk. Beach is also very close with easy 10min walk. Would recommend for short stay or.couples.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Suzanah el 19 dic. 2023
Hi Andrea, thank you so much for the great feedback! We are so glad you enjoyed your stay with us and we so appreciated the recommendation! We look forward to seeing you again.

10/10 Excelente

Ivan Dario Zapata

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Every thing was Ok, very confortable and nice
Se hospedó 3 noches en noviembre de 2023
Respuesta de Suzanah el 18 nov. 2023
Hi Ivan, we are so glad to see you were comfortable and you enjoyed your stay with us! We look forward to seeing you again.

10/10 Excelente

Ai Lin

Se hospedó 1 noche en noviembre de 2023
Respuesta de Suzanah el 18 nov. 2023
Thank you for the 10/10!

8/10 Bueno

Thanh

Se hospedó 1 noche en noviembre de 2023
Respuesta de Suzanah el 19 dic. 2023
Thank you Thanh!

8/10 Bueno

Andrew

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
All good
Se hospedó 3 noches en octubre de 2023
Respuesta de suzanah el 18 nov. 2023
Thank you Andrew!

10/10 Excelente

Greg

Se hospedó 2 noches en octubre de 2023
Respuesta de Suzanah el 19 dic. 2023
Thank you Greg!

10/10 Excelente

Mohamed, St Leonards

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Suzanah el 31 oct. 2023
Thank you Mohamed!

10/10 Excelente

Joel

Le gustó: Limpieza, estado de la propiedad e instalaciones
The unit was great for what I needed it for, just some where to sleep and refresh. Very adequate
Se hospedó 3 noches en octubre de 2023
Respuesta de Suzanah el 24 oct. 2023
Hi Joel, thank you for the review! Sounds like you were pleasantly thrilled with your stay which is great! We appreciate the good word and hope to see you again soon!

10/10 Excelente

Michael

Viajó con su pareja
Le gustó: Servicios
The location was excellent the staff were really friendly and the room was spacious and clean
Se hospedó 3 noches en octubre de 2023
Respuesta de Suzanah el 24 oct. 2023
Hi Michael, thank you for the great review! We are so glad you enjoyed our great location and found the room "Spacious and Clean". We so appreciate the positive feedback and we look forward to seeing you again soon!

8/10 Bueno

Jodie

Le gustó: Comodidad de la habitación
Se hospedó 2 noches en octubre de 2023
Respuesta de Suzanah el 9 oct. 2023
Thank you Jodie!

10/10 Excelente

Jan

Se hospedó 1 noche en octubre de 2023
Respuesta de Suzanah el 7 oct. 2023
Thank you Jan!

10/10 Excelente

KELVIN

Le gustó: Limpieza, estado de la propiedad e instalaciones
Great service all round
Se hospedó 2 noches en julio de 2023
Respuesta de Suzanah el 7 oct. 2023
Thank you Kelvin!

6/10 Aceptable

Zoe

Le gustó: Limpieza
Great location, close to beach and shops. Room was clean and bed comfortable. Room was noisy. Could hear every movement of guests in floor above, every flush of their toilet and shower use. Suitcases along tiled corridors also very noisy very early in the morning.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Suzanah el 26 sept. 2023
Hi Zoe, thank you for your review! We are glad to see you enjoyed our Great Location and Clean Rooms!

4/10 Mediocre

Albert

Le gustó: Limpieza, comodidad de la habitación
Our stay at Sails
From 10 pm we had no power. Otherwise the room was nice!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Suzanah el 20 sept. 2023
Hi Albert, we apologies for the power outage you experienced during your stay with us. This was out of our control and went through the entire of Terrigal, which is a highly unlikely event. We understand the disturbance this caused and hope that the reminder of your stay was enjoyable. We look forward to seeing you again and thank you for choosing Terrigal Sails.

10/10 Excelente

Andrew

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The property is lovely and neat. We stayed in the spa suit and it had all we needed. The only thing that let us down for me was there internal information about area food in and out and what is available. They sent you to other web sites etc but there was very little effort out into that when they really had a good opportunity to ready wow there guest and make it a lot better experience for there guest. Andrew maca
Se hospedó 2 noches en septiembre de 2023
Respuesta de Suzanah el 20 sept. 2023
Thank you Andrew for the feedback, we will take this onboard. We are glad to see you enjoyed our spa suite and we look forward to seeing you again!

10/10 Excelente

Colin

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Will visit again
Se hospedó 1 noche en agosto de 2023
Respuesta de Suzanah el 20 sept. 2023
Thank you Colin, we so look forward to seeing you again!

8/10 Bueno

Andrew

Le gustó: Limpieza, estado de la propiedad e instalaciones
Very adequate and spacious motel. Conveniently located to the beach and village hub.
Se hospedó 1 noche en agosto de 2023
Respuesta de Suzanah el 20 ago. 2023
Hi Andrew, thank you for your review! We are so glad you enjoyed our convenient location and we look forward to seeing you again.

10/10 Excelente

Marian

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Quiet,clean and nice service .
Se hospedó 2 noches en agosto de 2023
Respuesta de Suzanah el 20 ago. 2023
Hi Marian, thank you for the excellent review! We are so glad you enjoyed your stay with us and look forward to seeing you again!

10/10 Excelente

Guy

Se hospedó 2 noches en agosto de 2023
Respuesta de Suzanah el 19 ago. 2023
Thank you Guy!

6/10 Aceptable

Ellen

Viajó con su pareja
Le gustó: Limpieza
The property was clean, and well situated for shops, cafes and beach. The “kitchen” was looking very tired and dated, with a loose tap and no oven or cooktop, just a grill and microwave. The “ free breakfast” was a small packet of supermarket cereal. Unfortunately the mattress was very saggy and uncomfortable. I’m not usually fussy about beds but it was one of the worst mattresses I’ve slept on. If I returned to the property I would make sure it was a different apartment, not unit 5.
Se hospedó 2 noches en julio de 2023
Respuesta de Suzanah el 19 ago. 2023
Hi Ellen, thank you for taking the time to give us your feedback. We are sorry to see you did not find the mattress to your liking - Of course in the future, you may request a different room, we would be more than happy to accommodate you.

8/10 Bueno

Owen

Se hospedó 2 noches en julio de 2023
Respuesta de Suzanah el 19 ago. 2023
Thank you Owen!

8/10 Bueno

Frank

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Unit was well maintained, had comfortable beds and was fully equipped for a short or long stay. Located in a quiet area but close to the main shopping precinct and beach. Only downside was a lack of promised information for late entry. However not a major issue as phone contact was achieved.
Se hospedó 1 noche en julio de 2023
Respuesta de Suzanah el 19 jul. 2023
Hi Frank, thank you for the stellar review! We are so glad to see that you were comfortable during your stay with us. We appreciate the feedback regarding late entry and will take it on board. Thank you again for choosing Terrigal Sails and we look forward to seeing you again!

4/10 Mediocre

Dougal

Viajó con su pareja
We thought we were moving into a serviced apartment. We waited the whole day for it to be serviced but the room staff was a no show. We were unable to get in touch with anyone on Sunday afternoon to ask for assistance. We had to go looking for clean towels and items like the "light breakfast", etc. were not restocked on day 2. we decided to leave a day early.
Se hospedó 3 noches en julio de 2023
Respuesta de Suzanah el 11 jul. 2023
Hi Dougal, we are so deeply saddened to read this. Our apartments are fully serviced and a huge part of our guests experience. We are looking into this matter very seriously to ensure all staff are adhering to their roles. Both yourself and your wife were lovely guests and I assure you we are not taking this matter lightly. We appreciate you bringing this issue to our attention and do again sincerely apologies for the inconvenience coursed.

8/10 Bueno

Glenn

Viajó con su pareja
Le gustó: Limpieza
Very handy to Terrigal beach and restaurants. Checkin details are vague on Expedia. Need to be updated to indicate unattended times.
Se hospedó 1 noche en julio de 2023
Respuesta de Suzanah el 11 jul. 2023
Hi Glen, thank you for the great review! We really appreciate the feedback regarding the update on unattended times and we will be looking into that. Thank you for bringing that to our attention! We hope you had a wonderful stay and look forward to seeing you again.

6/10 Aceptable

Alex

Ok pillows had marks on them not fresh toilet paper had to get more an kettle is dirty but ok i guess
Se hospedó 1 noche en junio de 2023
Respuesta de Suzanah el 11 jul. 2023
Hi Alex, thank you for your review! We are sorry to see there were a few things not to your liking. For future reference, please feel free to bring these issues up during your time with us so that we may rectify the problems and ensure you have a comfortable stay! We appreciate the feedback and hope to see you again!

8/10 Bueno

Mark

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great location and good room. Only down side was smell of cigarette smoke when outside room (coming from common areas?)
Se hospedó 1 noche en junio de 2023
Respuesta de Suzanah el 13 jun. 2023
Hi Mark, thank you for the review! We are glad to hear you enjoyed our great and convenient location. We are disappointed that you experienced a cigarette smell in our common area. Terrigal Sails has a strict no smoking policy, that goes for anywhere on the grounds. We apologies and hope this is not a reflection of us as we do take our policies very seriously. We thank you again for choosing Terrigal Sails and we look forward to having you stay with us again.

10/10 Excelente

Reanna

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very clean, perfect location for anyone visiting the main part of terrigal
Se hospedó 2 noches en mayo de 2023
Respuesta de Suzanah el 23 may. 2023
Hi Reanna, thank you for the fantastic review! We are so glad that you enjoyed your stay with us and appreciated our "Perfect Location". Thank you for staying with us and we look forward to seeing you again!

8/10 Bueno

Alexander

Viajó con su pareja
Le gustó: Limpieza, servicios
Good location, nice amenities, clean, efficient , friendly. Common areas are starting to look a little old, could use some cleaning of the tiles and grouting, and new paint on the walls, Sometimes reception did not pick up the phone. Was not impressed when the desk light in room 3 was not working and was told they couldn't swap it out or supply a bulb, I had to supply my own!. Other than that, very happy.
Se hospedó 3 noches en mayo de 2023
Respuesta de Suzanah el 23 may. 2023
Hi Alexander, thank you for the review! You will be happy to hear we are in fact in the middle of a refurbish. We apologies for the matter of the light bulb and very much appreciate you picking up your own one. We are glad to see that other than the minor details you were "Very Happy" with your stay. Thank you for choosing Terrigal Sails and we look forward to seeing you again!

8/10 Bueno

Anthony

Se hospedó 1 noche en mayo de 2023
Respuesta de Suzanah el 11 jun. 2023
Thank you Anthony!

6/10 Aceptable

Nicole

Le gustó: Limpieza, estado de la propiedad e instalaciones
Beds & pillows really soft and uncomfortable. Construction site nearby started work at 6am.
Se hospedó 1 noche en mayo de 2023
Respuesta de Suzanah el 23 may. 2023
Hi Nicole, thank you for the review. We apologies for the disturbance with the construction site. We agree, that it is an early time to start however, as it is not our construction it is obviously out of our hands. We thank you for choosing Terrigal Sails and do hope to see you again!

10/10 Excelente

Rosemary

Se hospedó 1 noche en mayo de 2023
Respuesta de Suzanah el 11 jun. 2023
Thank you Rosemary!

10/10 Excelente

Tracy

Le gustó: Limpieza, comodidad de la habitación
Lovely room in a lovely town.
Great location. Short walk to restaurants, cafes, beach. Large studio room. Very clean and comfortable.
Se hospedó 1 noche en mayo de 2023
Respuesta de Suzanah el 13 may. 2023
Hi Tracy, thank you for such a fantastic review! We are so glad to see you enjoyed our Large Studio room and found it to be very clean and comfortable! Thank you for choosing Terrigal Sails and we look forward to having you stay with us again!

6/10 Aceptable

Darryl

Le gustó: Limpieza
advertised as an apartment but in reality just a hotel room with a little extra furniture, plus needs revamping.
Se hospedó 3 noches en mayo de 2023
Respuesta de Suzanah el 13 may. 2023
Hi Darryl, thank you for the review! We appreciate the feedback!

10/10 Excelente

greg

Se hospedó 3 noches en mayo de 2023
Respuesta de Suzanah el 13 may. 2023
Thanks Greg!

10/10 Excelente

PETER

Viajó con su familia
Le gustó: Limpieza
Very spacious apartment. Neat and clean. There were no instructions on how to use the oven so we weren’t able to utilise it despite several attempts to work it out.
Se hospedó 3 noches en abril de 2023
Respuesta de Suzanah el 1 may. 2023
Hi Peter, thank you for the great review! We are so glad you enjoyed our Spacious Apartments! We are sorry to see you had troubles working the oven. For future reference, if you were to encounter any issues during your stay with us, the phone in your apartment will put you straight through to our onsite manager - they would be more than happy to assist you with problems such as these. We so enjoyed having you stay with us and look forward to seeing you again Peter.

8/10 Bueno

Karen

Se hospedó 2 noches en abril de 2023
Respuesta de Suzanah el 11 jun. 2023
Thank you Karen!

10/10 Excelente

Denis

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Spacious and clean . Great value for money
Se hospedó 1 noche en abril de 2023
Respuesta de Suzanah el 25 abr. 2023
Hi Denis, thank you for the 5/5 Star Rating! We are so glad you found our apartments to be spacious and clean. Thank you for staying with us, and we look forward to having you stay again.

10/10 Excelente

Rosa

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very confortable and relaxing stay. Close to amenities and to the beach. Very easy to book and good follow up information on how to get keys. Very happy with my choice!
Se hospedó 2 noches en abril de 2023
Respuesta de Suzanah el 25 abr. 2023
Hi Rosa, what a great review - Thank You! It makes us so happy to see that you enjoyed your stay with us and all Terrigal has to offer. We thank you for choosing Terrigal Sails and we look forward to having you stay with us again!

6/10 Aceptable

Mooreen

Se hospedó 1 noche en abril de 2023
Respuesta de Suzanah el 11 jun. 2023
Thank you Mooreen!

8/10 Bueno

David

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very comfortable accommodation conveniently located with easy access to Terrigal beach and the beachfront shops. Certainly recommend it. The only comment I would make referred to the line “ includes light breakfast “…… that is drawing a long bow…… a packet of “ just right” …… ?????
Se hospedó 2 noches en abril de 2023
Respuesta de Suzanah el 25 abr. 2023
Hi David, we are so glad to see you enjoyed our great location! We appreciate the feedback regarding our mention of the light breakfast and will take it on board. Thank you for taking the time to leave us a great review and we look forward to seeing you again!

8/10 Bueno

Jane

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We liked the position etc but our 2nights were spoiled by the noise and fight that happened above our unit.
Se hospedó 3 noches en abril de 2023
Respuesta de Suzanah el 25 abr. 2023
Hi Jane, we would like to sincerely apologies for the disturbance you encountered. We take our Quiet Noise Zone policy very seriously and can assure you that this was an isolated incident. Thank you for the review and choosing Terrigal Sails, we hope to see you again!