8/10 Bueno
Sam & Karla J.
29 jun. 2025
Great property with lots to offer, but a few details missed by the management
My wife and I, along with her family (8 of us total), stayed at this home for two nights while in town for a concert. The house itself is fantastic—spacious, well-equipped, and located right on the water. We loved using the kayaks and paddle board, enjoyed beautiful sunsets over the lake, and appreciated the fishing poles, large kitchen, and the added bonus of a pool and hot tub.However, there were a few disappointments that kept the experience from being exceptional. Upon arrival, the home didn't feel as clean as expected (part of the floors and countertops were dirty), and there were no K-cups for coffee our first morning (though some were delivered later that day). Most notably, we weren’t able to use the pool at all during our stay—the water had a green tint and lacked the usual smell of chlorine. The maintenance team came out and treated it, but we were told not to swim for 24 hours, which brought us to our checkout morning.Communication with the property management company also felt a bit impersonal. I suspect a chatbot may be used for messaging, which is fine for basic questions, but it lacked the human touch that can make guests feel truly cared for.That said, the company did offer compensation for the issues we experienced, and I appreciated their willingness to make things right. With a little more attention to detail from the management team, this could have easily been a five-star stay. Overall, we still had a great time and would consider staying again.
Sam & Karla J.
Se hospedó 2 noches en junio de 2025