Ropa de cama de alta calidad, colchones con pillow-top y minibar

Opiniones sobre Zara Tower Hotel

4.5 out of 5
Zara Tower Hotel
61-65 Wentworth Ave, Sydney, NSW

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 682 de 1000 opiniones" "
Evaluación: 8 - Bueno. 248 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 44 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 17 de 1000 opiniones" "
Evaluación: 2 - Terrible. 9 de 1000 opiniones" "

9,4/10

Limpieza

9,2/10

Personal y atención

9,0/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Carolina

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nos gusto el tamaño de la habitación, también la ubicación. Lo único malo es que no tiene vista.
Respuesta de Manager el 23 ene. 2023
Muchas gracias! We're so pleased you enjoyed your stay.We look forward to welcoming you back.

10/10 Excelente

Cliente verificado

Se hospedó 12 noches en septiembre de 2019
Respuesta de Manager el 19 nov. 2019
Thank you for your review. We look forward to welcoming you again.

8/10 Bueno

ricky, mar del plata

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Agradable
la cabecera de la cama sugiero modificarla ya que tiene bordes rectos y uno se puede golpear , las instalaciones necersitan pintura , etc
Se hospedó 2 noches en febrero de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel perfecto para disfrutar la ciudad
Fue una gran elección tanto del hotel como su ubicacionh

10/10 Excelente

Elissa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Tons of space and a well-kept room. Staff super friendly as well! Would definitely stay again.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

AIKO, KahogunKeisen-machiJyumei

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
素敵なアパートメントタイプホテルだったので、洗濯機があり、部屋で食事したり、外食したりしと大変快適でした。鉄道旅だったので、早朝のセントラルステイションから歩いてホテルへ向かい。帰りは歩いてミュージアムステイションまで行き、シドニー空港に向かいました。 スタッフも親切。枕の種類が色々と選べるので日本人には有り難いサービス。
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager el 4 abr. 2024
Arigato Aiko! We're so pleased you enjoyed your stay, and the pillow menu we provide. We look forward to welcoming you again.

8/10 Bueno

Weiya

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
good location
Se hospedó 4 noches en marzo de 2024
Respuesta de Manager el 4 abr. 2024
Thank you for your review. We hope you will chose to stay with us again.

10/10 Excelente

Naoko

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager el 4 abr. 2024
Thank you for your review!

10/10 Excelente

TOMOKO

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en marzo de 2024
Respuesta de Manager el 4 abr. 2024
Thank you for your review Tomoko. We are so pleased you enjoyed your stay with us.We look forward to welcoming you again.

10/10 Excelente

Felix

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel exceeded my expectations in every aspect. Impeccably clean rooms, thoughtful design touches throughout, and a staff who went above and beyond to ensure a delightful stay. Highly recommended for those seeking comfort and hospitality at its finest.
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager el 4 abr. 2024
Thank you for your review Felix! We're so pleased we were able to exceed your expectations. We look forward to having you stay again.

8/10 Bueno

HIDEAKI, TAMA

Viajó por negocios
Le gustó: Limpieza
No le gustó: Personal y atención
Booked room was so comfortable for me and so huge to stay by myself. Only my concern point was reception staff. I felt that they were so casual to contact my team and we couldn’t know who was a reception staff and who were cleaning, sweeper, maintenance… And during my stay, one lift didn’t work…
Se hospedó 3 noches en marzo de 2024
Respuesta de Manager el 4 abr. 2024
Thank you for your review. We apologise for one of the lift's being out of order during your stay. Unfortunately, this maintenance issue was out of our control, and we appreciate your patience during this time.We are also surprised to hear you were not happy with our customer service, as this is an area of pride for us. We are glad that their casual approach didn't negatively impact your stay too much. We look forward to welcoming you again.

6/10 Aceptable

HIDEAKI, TAMA

Viajó por negocios
Le gustó: Limpieza
No le gustó: Personal y atención, servicios
Apartment style room is very spacey and convenient for me. Full kitchen, hot tab with shower and shower room, everything fine for me. Only disappointed was a service at the reception and room keepers. One lift was stopped 2 days. I need more 5 minutes to wait the lift at the 8th floor. Luxury sweet soho’s room is fashionable. Need a hot tab in the center as same as I stayed last night.
Se hospedó 4 noches en marzo de 2024
Respuesta de Manager el 4 abr. 2024
Thank you for your review. We apologise for the elevator maintenance issues you encountered during your stay. Unfortunately, these were out of our control, and we did our best to manage the situation.We're sorry to hear you were disappointed by our staff, and we will aim to improve our customer service in the future. Thank you for chosing to stay at Zara Tower Hotel.

8/10 Bueno

Ryan

Se hospedó 3 noches en marzo de 2024
Respuesta de Manager el 4 abr. 2024
Thank you Ryan for your review. We look forward to welcoming you again.

8/10 Bueno

Jürg

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We were satisfied with our stay, so there are no complaints, thanks
Se hospedó 2 noches en febrero de 2024
Respuesta de Zara Tower Management el 1 mar. 2024
Thank you for staying with us, Jürg!We are glad to hear your stay was up to your expectations and we'd love to hear your feedback to improve your next experience at Zara Tower.

10/10 Excelente

JOLIN

Se hospedó 3 noches en febrero de 2024
Respuesta de Manager el 22 mar. 2024
We are so pleased you had such a great experience. The team look forward to welcoming you again.

10/10 Excelente

Monika, Vancouver

Se hospedó 7 noches en febrero de 2024
Respuesta de Manager el 14 feb. 2024
Thank you for the review! We look forward to welcoming you again.

4/10 Mediocre

Jamie, Seattle

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
After my stay I received an email that the cleaning staff found the sink stained, the cleaning staff had not been in for 4 days, why wait til I had left to address this. I only cleaned my face, teeth and rinsed fruit in the sink, how could I have stained the sink. Zara Tower Hotel has a $500.00 deposit. Something fishy from this hotel.
Se hospedó 23 noches en diciembre de 2023

10/10 Excelente

Richard

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The location was terrific and the staff were courteous and friendly. It was very comfortable.
Se hospedó 5 noches en enero de 2024
Respuesta de Manager el 30 ene. 2024
Thank you Richard for sharing your review. The team are so pleased to hear you appreciated their efforts.We look forward to welcoming you again.

10/10 Excelente

Kimberley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Manager el 16 ene. 2024
Thank you for your 5 star review! We look forward to welcoming you again.

10/10 Excelente

Richard

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
very comfortable and nice
Se hospedó 7 noches en enero de 2024
Respuesta de Zara Tower Management el 13 ene. 2024
Thank you for your review, Richard!We hope to provide you with other comfortable and memorable stays here at Zara Tower.

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Perfect room/suite for a weekend in the city
Se hospedó 2 noches en noviembre de 2023
Respuesta de Zara Tower Management el 13 ene. 2024
Thank you, Robert!We are glad to hear you found the suite perfect for your weekend in Sydney and we look forward to welcoming you again in the future.

8/10 Bueno

helen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Zara Tower Management el 13 ene. 2024
Thank you, Helen.Don't hesitate to contact us for any feedback on how to make your next stay 5/5!

10/10 Excelente

Dennis

Se hospedó 10 noches en diciembre de 2023
Respuesta de Zara Tower Management el 13 ene. 2024
Thank you for giving us the highest rating, Dennis!We look forward to welcoming you back.

10/10 Excelente

David

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fantastic Property, Large Spaces, Great Staff
This was a fantastic stay! As a family of 5, we had plenty of room with two bedrooms and two baths. The living area was large and comfortable for all of us. The kitchen was well stocked - I especially appreciated the Nespresso coffee machine with included pods! The location is great with only a 10 minute walk to the Central train station and 15 minutes to Darling Harbour. The staff is very helpful and accommodating. If I'm ever in Sydney again, this will be my first go-to hotel.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager el 3 ene. 2024
Wow wow wow! Thank you David and family for sharing your outstanding and thorough review. The team aim to go above and beyond, so it's incredible to hear when it is appreciated.We hope you can visit Sydney and us again in the not too distant future.

10/10 Excelente

Sharon

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Zara Tower Hotel was very nice! The staff was always helpful and friendly. The reason for the 4 star rating for cleanliness and condition was because the floors were a little dusty in areas and the drain in the bathroom shower and sink were slow draining. But other than that, everything was great! Zara Hotel was a really nice place to stay and the staff was excellent!
Se hospedó 9 noches en diciembre de 2023
Respuesta de Manager el 3 ene. 2024
Thank you Sharon for sharing your experience. We take on board all feedback from our valued guests, and use it to improve.We hope you will chose to stay with us again.

8/10 Bueno

Madeleine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de Manager el 3 ene. 2024
Thank you for your review Madeleine. We would love the opportunity to go from a 4 to 5 star experience.

10/10 Excelente

Zachary

Se hospedó 4 noches en diciembre de 2023
Respuesta de Manager el 3 ene. 2024
Thank you for sharing. We look forward to welcoming you on your next visit.

10/10 Excelente

David, Short Hills

Se hospedó 5 noches en diciembre de 2023
Respuesta de Zara Tower Management el 13 ene. 2024
Thank you for giving us the best score, David.We look forward to welcoming you back.

10/10 Excelente

Homin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en diciembre de 2023
Respuesta de Manager el 3 ene. 2024
We appreciate you sharing your experience. We look forward to welcoming you again.

10/10 Excelente

Atlanta

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager el 3 ene. 2024
Thank you for sharing your experience Atlanta. We hope we can welcome you again in the near future.

10/10 Excelente

Felix

Se hospedó 3 noches en diciembre de 2023
Respuesta de Manager el 3 ene. 2024
Thank you Felix!

8/10 Bueno

Kimberley

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved staying here, close to everything we wanted to see and do. Staff were friendly and loved the little details in the room, t2 tea and Nespresso pods ect. Bed was comfortable and shower pressure was great, thank you Zara for a great stay. We will stay again!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager el 3 ene. 2024
Thank you for your review Kimberley. We love hearing that you loved the little details we provide, the location and the staff! All in all this is the experience we aim to provide all our valued guests. We look forward to your next stay.

10/10 Excelente

Idermunkh

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very good
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager el 3 ene. 2024
Thank you for the review. We love that you chose to stay with us, and we look forward to welcoming you again.

10/10 Excelente

Vicki

Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager el 3 ene. 2024
We appreciate you sharing your 10/10 stay. We look forward to welcoming you again.

10/10 Excelente

Mike

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastic rooms - apartment size. Ver stylish
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager el 3 ene. 2024
Thank you Mike for sharing your review! We are thrilled to hear that you loved the rooms and style. We hope you will chose to stay with us again.

10/10 Excelente

YUEN TING JULIE

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The location is convenient and service is excellent. The staff is very helpful too. Only a minor suggestion is to arrange a bigger trash bin in the toilet so that it is much easily to throw the rubbish into the bin and no need to strp on the stepper. I have hit my head by the corner of the mirror while throwing the rubbish bin with one of my foot controling the stepper.
Se hospedó 9 noches en noviembre de 2023
Respuesta de Manager el 3 ene. 2024
Thank you for sharing your experience. We appreciate your feedback, and will see how we can resolve your issue for future guests. We look forward to welcoming you again!

10/10 Excelente

Markus

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Jederzeit wieder😉
Se hospedó 4 noches en noviembre de 2023
Respuesta de Manager el 3 ene. 2024
Thank you for the review Markus. We look forward to your next visit for another great stay.

10/10 Excelente

Daljit

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We stayed in the Sky Room for the last two nights of our two week stay in Australia and it was by far our favourite accommodation. The room was exactly as pictured— modern, cozy, and clean. Staff were kind and attentive. Would highly recommend staying here :)
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager el 3 ene. 2024
We love hearing that you enjoyed your stay in one of our Sky Rooms! The team all hope that we can have the pleasure of welcoming you again.

10/10 Excelente

Alain

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had a lovely 2-night stay, the staff were very friendly and the location was very convenient.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager el 3 ene. 2024
We appreciate your review Alain. We love hearing what you enjoyed about your stay, and we look forward to welcoming you again.

10/10 Excelente

Markus

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Das Zara Hotel ist perfekt und sie haben ausgesprochen freundliches und hilfsbereites Personal. Das war mein zweiter Aufenthalt hier und ich würde es jederzeit wieder nehmen. Vielen lieben Dank an das tolle Team.
Se hospedó 7 noches en noviembre de 2023
Respuesta de Manager el 3 ene. 2024
Many thanks to you Markus. The team are thrilled that you chose to visit us more than once, and we can't wait to welcome you again.

8/10 Bueno

Felix

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location. Good friendly staff.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Manager el 3 ene. 2024
Thanks for the review Felix. We hope you will chose to stay again.

10/10 Excelente

Metro, Brisbane Markets

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Manager el 3 ene. 2024
It was our pleasure to host you Metro. We look forward to welcoming you again.

8/10 Bueno

Richard

Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager el 3 ene. 2024
Thank you for your review Richard, we would love to know how we could improve for your next visit.

2/10 Terrible

Lorraine, Tonbridge

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Booked a month long stay based on property description which stated laundry facilities. On arrival I was told there was no in room laundry and they thought they should flag that to me given the length of my stay. Unfortunately they told me after the 48 hour cancellation policy had passed. Apparently laundry is only available in certain rooms and for others it was taken offsite for a surcharge and returned at a later date. There is no mention of this anywhere. I had specific reasons for needing in room laundry and given length of stay this was unacceptable so I had to move hotels after the first night (I arrived too late in the evening to sort it for that night). I was charged for the full month as it was in the T&Cs that you are liable for the entire stay if you don’t give 48 hours notice for cancelling, despite the description being inaccurate, me not knowing that until I arrived, the staff agreeing it was misleading and also despite the fact they had plenty of time to get the room booked out to someone else over that period. There was also a very odd swing in the room, randomly hanging from the ceiling next to the bed that resembled a sex swing which I thought was pretty inappropriate but I guess may appeal to some! The property are refusing to reimburse for the nights I did not stay (I said I would pay the 2 extra nights to cover cancellation policy) so I’m now having to commence legal action to get the money back. I would suggest booking anywhere else.
Se hospedó 27 noches en octubre de 2023

10/10 Excelente

Markus

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 14 noches en noviembre de 2023
Respuesta de Manager el 3 ene. 2024
Thank you for a 10/10 review. We look forward to welcoming you again.

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Returned many times.
Great hotel in a perfect location. Close to everything but not stuck in the busy CBD.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager el 17 nov. 2023
Thank you for choosing to stay at Zara Tower Hotel for your Sydney visits.We love hearing that you enjoy our location. It would be great to know how we do even better on your stay.

10/10 Excelente

tore

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Our first stay at Zara Towers. We simply loved it. Serviceminded staff, luxurious apartment & well equipped kitchen!
Se hospedó 3 noches en noviembre de 2023
Respuesta de Zara Tower Management el 16 nov. 2023
Thank you for your kind words! We're delighted to hear that you enjoyed your stay at Zara Tower. We hope to welcome you back soon!

10/10 Excelente

Armando

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Très belle chambre, confortable et propre, personnel très aidants et sympathique. Situation idéale pour les visites
Se hospedó 6 noches en octubre de 2023
Respuesta de Zara Tower Management el 16 nov. 2023
Thank you for your positive review! We're thrilled that you found our room comfortable and clean, and our staff helpful and friendly. We're also glad our location suited your needs. We appreciate your feedback and hope to welcome you back soon!

10/10 Excelente

Mark

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good place, windows a little thin and can hear traffic and city noise.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager el 13 nov. 2023
Thank you for the review Mark. We appreciate the feedback and look forward to welcoming you again.

10/10 Excelente

Adriana

Se hospedó 3 noches en noviembre de 2023
Respuesta de Manager el 13 nov. 2023
Thank you for the great review! We look forward to having you stay again.