Dear Jaume, Thanks so much for your review. I am so glad to hear that you enjoyed your stay with us. We can't wait to welcome you back again soon. Warm regards, Caitlin Welch Rooms Division Manager

¡Muchas gracias por tus comentarios! Estoy muy feliz de saber que te encantó tu experiencia aquí con nosotros y especialmente gracias al equipo de personal súper amable que tenemos aquí en la recepción. ¡Es increíble escuchar que también te gustó la ubicación en Potts Point tan cerca del transporte público y todo lo que Sydney tiene para ofrecer! Estamos ansiosos por darle la bienvenida nuevamente, con suerte pronto. Warm regards, Caitlin Welch Front Office Manager

Dear Manuel, Thank you so much for that amazing review and fantastic score! I am so delighted to see that you enjoyed your experience here with us and that the staff were able to get you into a room right away after your long flight. It certainly is a fantastic bonus when travelling so that you can freshen up and begin to relax. We hope to welcome you back again to Larmont Sydney the next time you are in town. Warm regards, Caitlin Welch Front Office Manager

Dear Luis Alejandro, Thanks for your review. I am glad that you enjoyed your stay and we hope to be able to welcome you back to Larmont Sydney. Warm regards, Caitlin Welch Front Office Manager

Thank you for your review! I do hope that you enjoyed your stay with us here at Larmont Sydney and we can welcome you back soon. Warm regards, Caitlin Welch Guest Relations

Hi Julian, Thanks so much for staying here at Larmont and for taking the time to let us know how we did! We really appreciate your review and hope to be able to welcome you back again soon in the future. Warm Regards, Kenza Sebti Executive Assistant Manager

Good afternoon Vicjr, Thank you for taking the time to review us. I can see that this is your second review that you have provided and I apologise you were unhappy with our beds. As we are constantly striving to improve our services here at Larmont Sydney I would love to get a better understanding of your feedback. Feel free to contact us directly so that we can better enhance our guest's experience. We hope we will be able to welcome you back to Larmont Sydney again. Warm regards,

Dear Vicjr, Thank you for choosing to stay at Larmont Sydney and taking the time to review us. We hope that you enjoyed your recent stay with us and we hope to welcome you back soon! Warm regards,

Muchas Gracias, esperamos tenerlos en nuestro hotel muy pronto.

Dear Fabian Thank you for the excellent review, and the kind comments regarding our staff. I will make sure to share with the team. Best regards Michael Sheridan

Hi Deborah! I am so glad to hear you enjoyed your stay with us and you were able to enjoy everything our neighborhood has to offer. We look forward to welcoming you back soon! Warm regards, Shannon shannon.jenkins@proinvesthotels.com

Dear Sally,Thank you very much for taking the time to review your recent stay with us!I am delighted to read you had an enjoyable time with us and made the most of our coolest neighborhood. We look forward to welcoming you back very soon!Warmest Regards,DeniseFront Office Manager

Dear Anonymous,Thank you very much for taking the time to review your recent stay with us!I am delighted to read you had an enjoyable time and look forward to welcoming you back soon in the coolest neighborhood!Warmest Regards,DeniseFront Office Manager

Dear Kimberly,Thank you very much for taking the time to review your recent stay with us!I am delighted to read you had an enjoyable time and look forward to welcoming you back soon in the coolest neighborhood!Warmest Regards,DeniseFront Office Manager

Hi Drew, We sent a message to your booking agent on the 7th and the 10th of March via Expedia to advise of the sudden hotel closure and offer the option to relocate to the Kimpton Margot Sydney with no additional cost. I sincerely apologise on behalf of your agent that they did not relay this information to you ahead of your trip. Nevertheless, we hope you enjoyed your stay at the upgraded 5 star hotel- it is a wonderful property!

Hi Nayani,Thank you so much for taking time to leave such a positive review. We are delighted to hear you had a fantastic stay wit us.Kind regards,Ivana- Larmont Sydney Team

Hi Ana,It is so pleasing to hear you had a fantastic experience with all our staff and they made you feel comfortable and safe. Here at Larmont Sydney, we take pride in our teams ability in ensuring that all guests feel safe and ease when staying with us. We are so happy you enjoyed the amenities in your room and look forward to hopefully welcoming you back here in the future.Kind regards,Ivana- Larmont Sydney Team

Hi Kara,It is so great to hear you enjoyed your stay and in particular, the bedding and pillows. We are so glad our staff were so helpful throughout your stay.Kind regards,Ivana- Larmont Sydney Team

Dear Guodong,Thank you very much for taking the time to review your recent stay with us. I am sorry to understand your stay did not meet your expectations and I would like to deeply apologize for that.Kindly note that I am investigating on this case and will ensure to work on the improvement of all the points you have brought to my attention. All relevant departments have been informed and regular follow ups will be done from my end to ensure our maintenance and housekeeping standards are met at all times. Our guest's satisfaction and high levels of hygiene standards are our main priority; I am sorry we failed in delivering the service we are here to provide on a daily basis. Allow me to kindly invite you to contact me personally to discuss this with you further on dtarozzo@lancemore.com.au.Once again thank you for your time and I hope to hearing back from you soon.Warm Regards,Denise TarozzoFront Office Manager

Dear Martin,Thank you very much for taking the time to review your recent stay with us.I am glad to hear you had an enjoyable time and enjoyed our location: Potts Point is a real gem!Sorry to read you experienced some minor maintenance issues in the room, I will ensure the feedback is passed to the relevant department for investigation.Once again thank you for your time and we look forward welcoming you back soon!Warm Regard,Denise TarozzoFront Office Manager