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Opiniones sobre Ingenia Holidays Nepean River

3 out of 5
Ingenia Holidays Nepean River
Mackellar Street, Emu Plains, NSW

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 111 de 318 opiniones" "
Evaluación: 8 - Bueno. 128 de 318 opiniones" "
Evaluación: 6 - Aceptable. 50 de 318 opiniones" "
Evaluación: 4 - Mediocre. 16 de 318 opiniones" "
Evaluación: 2 - Terrible. 13 de 318 opiniones" "

8,6/10

Limpieza

8,4/10

Personal y atención

8,2/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Logan

Viajó en grupo
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Amazing stay. Clean, tidy and well kept. should have stayed here the whole time. thanks for letting us in late
Se hospedó 1 noche en febrero de 2024
Respuesta de Ingenia el 8 mar. 2024
Hi Logan,Thank you for providing your feedback after your recent stay at Nepean River.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

6/10 Aceptable

Mick

Se hospedó 2 noches en diciembre de 2023
Respuesta de Lauren el 15 ene. 2024
Hi Mick,Thank you for providing your feedback after your recent stay at Nepean River.We appreciate your feedback and have let our team know of your experience. Warm Regards,Ingenia Holidays Team

8/10 Bueno

John

Se hospedó 1 noche en diciembre de 2023
Respuesta de Lauren el 2 ene. 2024
Hi John,Thank you for providing your feedback after your recent stay at Nepean River.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Bueno

Kim

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very close to emu plains station. Easy access to Blue Mountains by train or car.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Lauren el 2 ene. 2024
Hi Kim,Thank you for providing your feedback after your recent stay at Nepean River.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excelente

Anthony

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Well run property and friendly staff. Would prefer windows that can be locked in partly open position. Overall, a good experience. Will come again if needed.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lauren el 15 dic. 2023
Hi Anthony,Thank you for providing your feedback after your recent stay at Nepean River.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Bueno

Joseph

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Made it easy for late check in no problems at all
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lauren el 2 ene. 2024
Hi Joseph,Thank you for providing your feedback after your recent stay at Nepean River.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Bueno

Finn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Internet could be better
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lauren el 5 dic. 2023
Hi Finn,Thank you for providing your feedback after your recent stay at Nepean River.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excelente

Margaret

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Centrally located to where I was visiting.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lauren el 20 nov. 2023
Hi Margaret,Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excelente

Daniel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was everything we needed at a great price. Clean, easy to get around and quiet at night.
Se hospedó 2 noches en octubre de 2023
Respuesta de Lauren el 30 oct. 2023
Hi Daniel,Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Bueno

Greg

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The trains at night were a little annoying as I am a light sleeper.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Lauren el 20 sept. 2023
Hi Greg,Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Bueno

Monique

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place
Se hospedó 2 noches en julio de 2023
Respuesta de Lauren el 20 jul. 2023
Hi Monique,Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Bueno

Marrisa

Se hospedó 2 noches en junio de 2023
Respuesta de Lauren el 20 jul. 2023
Hi Marrisa,Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excelente

Jimi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great facilities and friendly staff
Se hospedó 2 noches en junio de 2023
Respuesta de Lauren el 26 jun. 2023
Hi Jimi,Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excelente

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great price
Se hospedó 4 noches en junio de 2023
Respuesta de Lauren el 14 jun. 2023
Hi Michael,Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River. We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

2/10 Terrible

anthony

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en marzo de 2023
Respuesta de Lauren el 24 mar. 2023
Hi Anthony,Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River.We are sorry to hear that we missed the mark on a few things during your stay with us. Warm Regards,Ingenia Holidays Team

10/10 Excelente

Warren

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great weekend base for the area. Staff were awesome on check in. Cleanliness was exceptional in cabin and around camp. Well done. We will be back. I’m
Se hospedó 2 noches en marzo de 2023
Respuesta de Lauren el 20 mar. 2023
Hi Warren,Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excelente

Tracey

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Check in was easy, staff were lovely.Nothing was too much trouble. Cabin was really clean..
Se hospedó 1 noche en marzo de 2023
Respuesta de Lauren el 20 mar. 2023
Hi Tracey,Thank you for taking the time to provide us with your feedback after your recent stay at.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

4/10 Mediocre

wayne

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2023
Respuesta de Lauren el 1 mar. 2023
Hi Wayne,Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River.We appreciate your valuable feedback as it helps us identify the areas, where we can improve the guest experience.Warm Regards,Ingenia Holidays Team

8/10 Bueno

Roland

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice clean and functional motel room with en suite. Bar size fridge. Use of full kitchen in same block, which also was clean and functional. The park is not in a very nice location but easy to get places by car.
Se hospedó 1 noche en enero de 2023
Respuesta de Lauren el 24 ene. 2023
Hi Roland,Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River.We are delighted to hear that you enjoyed your stay with us.Happy New Year Warm Regards,Ingenia Holidays Team

8/10 Bueno

Lynda

Le gustó: Personal y atención, estado de la propiedad e instalaciones
I enjoyed an early 🏊‍♀️ in the pool all to my self ,wonderfully .😏 I will come stay after schools go back in February Lynda x
Respuesta de Lauren el 20 ene. 2023
Hi Lynda,Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River.We are happy to hear that you enjoyed your stay with us.Happy New Year Warm Regards,Ingenia Holidays Team

10/10 Excelente

Deborah

Se hospedó 5 noches en noviembre de 2022
Respuesta de Lauren el 2 dic. 2022
Hi Deborah,Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River.We are happy to hear that you enjoyed your stay with us.We look forward to seeing you again in the future.Warm Regards,Lauren

10/10 Excelente

Liz

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was great for what we wanted… a convenient clean short stay. Quiet and relaxed atmosphere. Thanks
Se hospedó 1 noche en noviembre de 2022
Respuesta de Lauren el 18 nov. 2022
Hi Liz,Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River.We are happy to hear that you enjoyed your stay with us.We look forward to seeing you again in the future.Warm Regards,Lauren

4/10 Mediocre

Manoj Kumar

Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Jan

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We were pleasantly surprised to find a full size fridge. Internet was excellent. Staff went out of their way to be helpful. Lights in kitchen/dining/living were half burnt out and very dim. Kitchen table very wobbly. However, more good than bad about this stay and we will definitely stay there again if we can.
Se hospedó 5 noches en octubre de 2022
Respuesta de Lauren el 2 nov. 2022
Hi Jan,Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River.We are happy to hear that you enjoyed your stay with us.We look forward to seeing you again in the future.Warm Regards,Lauren

10/10 Excelente

Jonathan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
great communication
Friendly responsive hosts. Good communication. Good texting after checkin and offer of extended hours of stay. Would like more options of check out times. Nice and quiet spot.
Se hospedó 1 noche en octubre de 2022
Respuesta de Lauren el 28 oct. 2022
Hi Jonathan,Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River.We are happy to hear that you enjoyed your stay with us.We look forward to seeing you again in the future.Warm Regards,Lauren

2/10 Terrible

Jemma

Se hospedó 1 noche en octubre de 2022

6/10 Aceptable

Debra

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
Cabin was very clean which was good to see. The grounds had good facilities with playground, pool etc. The downsides for us were… the beds were extremely hard and coverlet very thin…there was no soundproofing in the walls so we could hear footsteps etc every time someone moved in the next door cabin…there was also a loud banging type noise that would go off every little while and greatly interrupted our sleep.
Se hospedó 1 noche en octubre de 2022
Respuesta de Lauren el 28 oct. 2022
Hi Debra,Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River.We appreciate your valuable feedback as it helps us identify the areas, where we can improve the guest experience.Again, thank you for your comments. We have also taken your feedback on board and have passed it on to our park manager to review. Warm Regards,Lauren

4/10 Mediocre

Mandy

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Pool was empty! And that was not mentioned Couldn’t use the TV Floor of cabin was really dirty, I wore my socks and gee!!! They were covered in dust or dirt No top sheet supplied for beds Glasses were not washed properly There was slimy water on top shelf of fridge I won’t be booking again!
Se hospedó 2 noches en octubre de 2022
Respuesta de Lauren el 18 oct. 2022
Hi Mandy,Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River.We are sorry to hear that we missed the mark on a few things during your stay with us. Our pool was empty due to awaiting maintenance and we will talk to the housekeeping team regarding the cabin cleanliness. Again, thank you for your comments. We have also taken your feedback on board and have passed it on to our park manager to review. Warm Regards,Lauren

10/10 Excelente

Megan

Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Joel

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and tidy easy access
Se hospedó 2 noches en julio de 2022

8/10 Bueno

Stephen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Was ok for what I needed, I'll b back.
Se hospedó 4 noches en junio de 2022
Respuesta de Lauren el 1 jul. 2022
Hi Stephen, Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Warm Regards, Lauren

4/10 Mediocre

Graham

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2022
Respuesta de Lauren el 31 may. 2022
Hi Graham, Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River. We are sorry to hear that we missed the mark on a few things during your stay with us. We appreciate your valuable feedback as it helps us identify the areas, where we can improve the guest experience. Warm Regards, Lauren

6/10 Aceptable

amandeep

Le gustó: Limpieza, personal y atención, servicios
I stayed there so many times but this time pillows were without covers. No bag in bin and strange smell from the room.
Se hospedó 1 noche en mayo de 2022
Respuesta de Lauren el 31 may. 2022
Hi Amandeep, Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Warm Regards, Lauren

10/10 Excelente

Forbes

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2022

4/10 Mediocre

rosalinda

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2022

4/10 Mediocre

Linda

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
Sad condition and smallest “Motel like” accommodation i’ve ever seen. Time the tattered curtains were replaced. We won’t be back again
Se hospedó 3 noches en febrero de 2022
Respuesta de Lauren el 17 feb. 2022
Hi Linda, Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River. We are sorry to hear that we missed the mark on a few things during your stay with me. We have also taken your feedback on board and have passed it onto our park manager. Warm Regards, Lauren

10/10 Excelente

Graham

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great Location, friendly Staff
Se hospedó 2 noches en enero de 2022
Respuesta de Lauren el 7 feb. 2022
Hi Graham, Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River. We are glad to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Warm Regards, Lauren

8/10 Bueno

Bronwyn

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Good value budget accommodation
The bed was comfortable. A fan would have been an improvement as we don’t like air conditioning on overnight. Only 2 trains disturbed my husband’s sleep.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Lauren el 23 dic. 2021
Hi Bronwyn, Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River. We are thrilled to hear that you enjoyed your stay with us. Merry Christmas 🎅 We look forward to seeing you again in the future. Warm Regards, Lauren

10/10 Excelente

Michelle

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean tidy comfortable studio
Se hospedó 1 noche en diciembre de 2021
Respuesta de Lauren el 20 dic. 2021
Hi Michelle, Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River. We are glad to hear that you enjoyed your stay with us. Merry Christmas 🎅 We look forward to seeing you again in the future. Warm Regards, Lauren

4/10 Mediocre

Jay

Viajó con su familia
No le gustó: Personal y atención, comodidad de la habitación
Never again
We booked a studio and was very surprised by the "studio" we walked into... therw was no space, the aircon didnt work, the tv was miniscule, the shower was terrible, the toilet was hard to flush and there was actually zero space for any toiletries by the sink. We will not book again and dont recommend for anything more than a single one night stay.
Se hospedó 3 noches en noviembre de 2021
Respuesta de Lauren el 30 nov. 2021
Hi Jay, Thank you for taking the time to provide us with your feedback after your recent stay with Ingenia Holidays. We are sorry to hear that we missed the mark on a few things during your stay with us. We have also taken your feedback on board and have passed it onto our park manager to review further. We look forward to seeing you again in the future. Warm Regards, Lauren

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Quiet and kid friendly
Se hospedó 1 noche en mayo de 2021
Respuesta de Lauren el 8 jul. 2021
Hi Anonymous, Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River. We are glad to hear that you enjoyed your stay with us. We hope to see you again in the future. Warm Regards, Lauren

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great service, price was awesome. We took our 4 young kids and there was plenty
Se hospedó 3 noches en mayo de 2021
Respuesta de Lauren el 8 jul. 2021
Hi Anonymous, Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River. We are glad to hear that you enjoyed your stay with us. We hope to see you again in the future. Warm Regards, Lauren

10/10 Excelente

Cliente verificado

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Property is neat and clean. Very calm place. Staff members are friendly. Love to go there again.
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Geoffrey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Revisit.
We had stayed there about four years ago when our granddaughters were competing in state netball comp. We found it convenient and comfortable then, hence our revisit.
Se hospedó 2 noches en abril de 2021
Respuesta de Ann el 3 may. 2021
Hi Geoffrey, Thank you for your review, I am very happy to know that you had a wonderful stay with us. Looking forward to welcoming you back to the Park in the nearest future. Have a great day ahead of you. Warm Regards,

8/10 Bueno

Neil

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Quiet and good location
Se hospedó 1 noche en abril de 2021
Respuesta de Ann el 27 abr. 2021
Hi Neil, Thank you for your review. Looking forward to welcoming you back to the Park in the nearest future.

2/10 Terrible

Cliente verificado

Se hospedó 3 noches en abril de 2021
Respuesta de Lauren el 12 jul. 2021
Hi Anonymous, Thank you for taking the time to provide us with your feedback after your recent stay at Nepean River. We are sorry to hear that we missed the mark on a few things which diminished the enjoyment of your stay. We hope to see you again in the future. Warm Regards, Lauren

2/10 Terrible

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
We were disappointed to arrive at our room around 10.30 pm after a long day and find there were no sheets on the kids bed. I asked at reception the next day and she said yeah we dont make the kids beds. Very disappointed i didnt think it was such a high expectation to expect sheets to be on the beds.
Se hospedó 1 noche en abril de 2021
Respuesta de Ann el 12 abr. 2021
Dear Guest, Thank you for your feedback. I am very sorry to hear that the cabin you booked did not meet your expectations during your recent stay with us. All beds except bunks are made ready for the guests and each bunks are supplied with linen, pillows and towels. I have informed our housekeeping staff regarding the lack of linen in the bunk beds. We take your comments on board as we continue to make improvements to our park in future.

6/10 Aceptable

Cliente verificado

I have no problem with Ingenia Holidays Nepean River; I did not get there. I rang them and told them my predicament that I could not get there due to roads under water and also The State Dragon Boat Regatta at The Aquatic Centre was cancelled due to flooding. They were very helpful but said to take it up with Wotif. That's where the problems occurred - even though I logged the incident with Wotif, and an incident number was issued, I had no further communication with them. I have used Wotif many times and I am very disappointed with their lack of response and refund of money. Many people associated with the Regatta received a credit to use for when the Regatta is scheduled later in the year.
Se hospedó 1 noche en marzo de 2021

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en marzo de 2021

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything will be back staff on arrival where so nice and when leaving
Se hospedó 1 noche en febrero de 2021
Respuesta de Kind Regards, Ann Martin el 23 feb. 2021
Dear Guest, Thank you for your review. I am delighted to know that your stay was enjoyable. Looking forward to welcoming you back to the Park in the nearest future.