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Opiniones sobre Crowne Plaza Sydney Coogee Beach, an IHG Hotel

4 out of 5

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 543 de 1000 opiniones" "
Evaluación: 8 - Bueno. 305 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 98 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 34 de 1000 opiniones" "
Evaluación: 2 - Terrible. 20 de 1000 opiniones" "

8,8/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

John

Le gustó: Estado de la propiedad e instalaciones
El personal de trabajadores es muy atento !
Se hospedó 10 noches en julio de 2023
Respuesta de Crowne Plaza Coogee Beach el 11 ago. 2023
Thank you for your review

8/10 Bueno

Walter Jose

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2019

8/10 Bueno

Brannon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Great location on Coogee Beach! Great for access to Coogee to Bondi beach walk. Plenty of restaurants near by. Lobby is nice, updated. Rooms less so. Would stay again if ever in Sydney, but mostly because it looks like the best option with close beach access.
Se hospedó 2 noches en abril de 2024
Respuesta de Bari el 5 abr. 2024
Dear Brannon,We hope this email finds you well.Thank you for taking the time to share your experience of your recent stay at Coogee Beach Hotel. We truly appreciate your feedback as it helps us to continuously improve our services and accommodations for our valued guests.We're thrilled to hear that you enjoyed our hotel's prime location on Coogee Beach and found the nearby restaurants convenient for your stay. Our team works diligently to ensure our guests have a comfortable and enjoyable experience, and we're delighted that you found our lobby updated and welcoming.We have noted your comments regarding the rooms and assure you that we are committed to enhancing our accommodations to meet the expectations of our guests.We would be honored to welcome you back to Crowne Plaza Sydney Coogee Beach should your travels bring you to Sydney in the future. If there are any specific preferences or requests you have for your next stay, please do not hesitate to reach out to us.Once again, thank you for choosing to stay with us. We look forward to the opportunity to host you again soon.Warm regards,Rahimul Bari ChowdhuryDuty ManagerCrowne Plaza Sydney Coogee Beach

8/10 Bueno

Margaret

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice hotel, comfortable and spacious room which was very clean with good facilities. Check in was good, friendly and experienced receptionist who gave clear instructions on parking etc. Some of public areas a little less tidy. Very well located near to beach, restaurants and shops.
Se hospedó 2 noches en marzo de 2024
Respuesta de Rahimul Bari Chowdhury el 2 abr. 2024
Dear Margaret,Thank you for taking the time to share your feedback regarding your recent stay with us. We greatly appreciate your kind words and are delighted to hear that you enjoyed your experience at our hotel.We are thrilled that you found our hotel to be very nice, with comfortable and spacious rooms equipped with good facilities. It's fantastic to hear that our receptionist provided you with a friendly and efficient check-in experience, along with clear instructions regarding parking and other amenities.We sincerely apologize for any areas in the public spaces that were not up to our usual standards of tidiness. Your feedback is valuable to us, and we will address this promptly to ensure a consistently excellent experience for all our guests.We're glad to know that you found our location convenient, near to the beach, restaurants, and shops. Our aim is to provide our guests with easy access to everything they need for an enjoyable stay.Once again, thank you for choosing to stay with us, and for providing us with your valuable feedback. We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there is anything else we can assist you with, please don't hesitate to reach out.Warm RegardsRahimul Bari ChowhduryDuty Manager

8/10 Bueno

Emma

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en marzo de 2024
Respuesta de Rochak Karki el 3 abr. 2024
Dear Emma,We're thrilled to hear that you had a positive stay experience with us! Our team works tirelessly to ensure that every guest feels welcomed, comfortable, and taken care of during their time with us. Your satisfaction is our utmost priority, and we're delighted that we were able to meet your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!Warm RegardsRochak KarkiAssistant Front Office Manager

10/10 Excelente

athula

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent hotel in Coogee with great views. Very close to the beach and good access to public trasport. Great customer service. Dinner Shutters was very good.
Se hospedó 1 noche en marzo de 2024
Respuesta de Suyan el 25 mar. 2024
We truly appreciate your fantastic feedback! It brings us great joy to learn of your outstanding experience at our Coogee hotel. Knowing that you relished the stunning views, beachside location, and easy access to public transportation is wonderful. Ensuring exceptional customer service is at the forefront of our efforts, and we're thrilled it positively impacted your stay. Additionally, we're delighted that you savored your dining experience at Shutters. Your generous words deeply resonate with us, and we eagerly anticipate the opportunity to welcome you back soon for another memorable stay!

6/10 Aceptable

jos

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
De locatie is en blijft uniek,maar voor de rest is het hotel echt aan renovatie toe.Tbv de forse prijs op basis van 13 nachten krijg je n relatief kleine kamer en badkamer.Badkamer met open afvoerputje..! 2x een grote kakkerlak op de kamer gehad je schrikt je dood zo'n ding van 5/6 cm.ijskastje erg klein en niet schoon.Zwembad te klein en verouderd in relatie tot omvang hotel.Ontbijtzaal echt niet hygiënisch veel stof en vuil vooral raamzijde.Maak dat eens goed schoon zou ik zeggen..Personeel is van hoede wil hoor...maar voor dit forse bedrag zijn wij echt beter gewend in Australie.Ook wordt er nog een extra servicefee gerekend van 100 AUD wat nergens vooraf gespecificeerd werd.KORTOM hier faan wij niet meer naartoe..
Se hospedó 13 noches en febrero de 2024
Respuesta de Rahimul Bari Chowdhury el 12 mar. 2024
Dear Jos,Thank you for taking the time to tell us about your experience at Crowne Plaza SYDNEY COOGEE BEACH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at rahimulbari.chowdhury@ihg.com.Rahimul Bari ChowdhuryDuty Managerrahimulbari.chowdhury@ihg.com

10/10 Excelente

Robert

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great amenities at the hotel and location to this wonderful beach. Love the extras like the “green room” for prepping that later flight home after you have checked out!
Se hospedó 2 noches en marzo de 2024
Respuesta de Crowne Plaza Coogee Beach el 6 mar. 2024
Thank you for your review

10/10 Excelente

Melissa

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
😊
Se hospedó 2 noches en febrero de 2024
Respuesta de Crowne Plaza Coogee Beach el 6 mar. 2024
Thank you for your review

10/10 Excelente

Duncan, Vero Beach

Viajó con su pareja
Le gustó: Limpieza, servicios
Enjoyed three nights here on the beach. Easy in and out, nice pool and lounges and well coached with views of the Ocean and bay.
Se hospedó 3 noches en febrero de 2024
Respuesta de Crowne Plaza Coogee Beach el 6 mar. 2024
Thank you for your review

10/10 Excelente

Ben

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great property, recently renovated and the staff are friendly. Facilities include free use of Tesla wall charging
Se hospedó 1 noche en enero de 2024
Respuesta de Crowne Plaza Coogee Beach el 6 mar. 2024
Thank you for your review

10/10 Excelente

Craig

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice property. The location is great!
Se hospedó 1 noche en enero de 2024
Respuesta de Crowne Plaza Coogee Beach el 6 mar. 2024
Thank you for your review

8/10 Bueno

Wei

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, comfortable beds, breakfast was great, staff were very friendly.
Se hospedó 1 noche en enero de 2024
Respuesta de Crowne Plaza Coogee Beach el 6 mar. 2024
Thank you for your review

10/10 Excelente

Nate

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Crowne Plaza Coogee Beach el 6 mar. 2024
Thank you for your review

10/10 Excelente

Stephen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place to stay
Se hospedó 1 noche en enero de 2024
Respuesta de Crowne Plaza Coogee Beach el 6 mar. 2024
Thank you for your review

10/10 Excelente

Chantelle

Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
The staff are absolutely amazing! Breakfast is great and pool area is awesome!
Se hospedó 5 noches en enero de 2024
Respuesta de Crowne Plaza Coogee Beach el 6 mar. 2024
Thank you for your review

8/10 Bueno

Kim

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 6 noches en enero de 2024
Respuesta de Crowne Plaza Coogee Beach el 6 mar. 2024
Thank you for your review

10/10 Excelente

Daniel

Se hospedó 1 noche en enero de 2024
Respuesta de Crowne Plaza Coogee Beach el 6 mar. 2024
Thank you for your review

8/10 Bueno

Penelope

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Crowne Plaza Coogee Beach el 6 mar. 2024
Thank you for your review

10/10 Excelente

Pedram

Se hospedó 1 noche en diciembre de 2023
Respuesta de Crowne Plaza Coogee Beach el 6 mar. 2024
Thank you for your review

10/10 Excelente

Diana

Respuesta de Crowne Plaza Coogee Beach el 6 mar. 2024
Thank you for your review

8/10 Bueno

Renata Fabiola

Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Terrible
This hotel is totally understaffed. Although individual staff members were generally kind, the number of staff is clearly insufficient to keep up with the demands from customers. Plus, it was ridiculous that they advertise their standard room with two double-size beds (which were much smaller than we expected) for four people. There was no way for two adults to sleep on what they claim to be a double-size bed, and the room was hardly sufficient for four people. The fact that they prepared only two cups and bottled waters despite our reservation (four people) indicates that their staff did not expect four people in such a room, it seems to me. I will never stay at this hotel.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

MILTON

Se hospedó 1 noche en diciembre de 2023
Respuesta de Crowne Plaza Coogee Beach el 6 mar. 2024
Thank you for your review

10/10 Excelente

Nora

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
5⭐️⭐️⭐️⭐️⭐️
It is a fantastic hotel. It has the best breakfast. The food is so good. Location is ideal just on the beach and so central. Walking distance of shops and restaurants etc…
View from the room
Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

Oleksandr

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en diciembre de 2023
Respuesta de Rochak Karki el 29 dic. 2023
Dear Oleksandr,Thank you so much for taking the time to share your feedback with us! We are absolutely delighted to hear that your experience with us was a perfect. Your kind words mean the world to us and serve as a tremendous motivation for our team.We are thrilled that we could meet and exceed your expectations. Our goal is to provide exceptional service, and knowing that we achieved that for you brings us great joy.Your feedback is invaluable, and we appreciate you choosing Crowne Plaza Coogee for your recent stay.Once again, thank you for the glowing review! We look forward to serving you again and providing the same outstanding experience.Best regards,Rochak KarkiAssistant Front Office Manager

10/10 Excelente

Elizabeth

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rochak Karki el 29 dic. 2023
Dear Elizabeth,Thank you so much for taking the time to share your feedback with us! We are absolutely delighted to hear that your experience with us was a perfect. Your kind words mean the world to us and serve as a tremendous motivation for our team.We are thrilled that we could meet and exceed your expectations. Our goal is to provide exceptional service, and knowing that we achieved that for you brings us great joy.Your feedback is invaluable, and we appreciate you choosing Crowne Plaza Coogee for your recent stay.Once again, thank you for the glowing review! We look forward to serving you again and providing the same outstanding experience.Best regards,Rochak KarkiAssistant Front Office Manager

10/10 Excelente

Galina

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Avslappende hotell rett ved stranden
Nydelig, beliggende nært det meste hotell. Strand, matbutikk og mange spisesteder i gåavstand. Fineste stranden i område.
Se hospedó 8 noches en diciembre de 2023
Respuesta de Rochak Karki el 29 dic. 2023
Dear Galina,Thank you so much for taking the time to share your feedback with us! We are absolutely delighted to hear that your experience with us was a perfect. Your kind words mean the world to us and serve as a tremendous motivation for our team.We are thrilled that we could meet and exceed your expectations. Our goal is to provide exceptional service, and knowing that we achieved that for you brings us great joy.Your feedback is invaluable, and we appreciate you choosing Crowne Plaza Coogee for your recent stay.Once again, thank you for the glowing review! We look forward to serving you again and providing the same outstanding experience.Best regards,Rochak KarkiAssistant Front Office Manager

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 6 noches en diciembre de 2023
Respuesta de Rochak Karki el 24 dic. 2023
Dear Anonymous,Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you enjoyed your experience with us. Your kind words mean a lot to our team, and we are delighted to have had the opportunity to make your stay/dining experience enjoyable.We always strive to provide exceptional service, and it's truly rewarding to know that we met your expectations. If there's anything specific that stood out to you or if there are any suggestions you'd like to share, we'd love to hear more about your thoughts.We appreciate your support and look forward to welcoming you back in the future. If there's anything we can do to enhance your next visit, please don't hesitate to let us know.Thank you once again for choosing Crowne Plaza Coogee.Best regards,Rochak KarkiAssistant Front Office Manager

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención
Great location for Coogee
Staff very friendly and professional. Great breakfast, and convenient location. Checked in and was given a room which hadn’t been cleaned yet - we were quickly moved to a new room after flagging this. Overall a good option for the area.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Rochak Karki el 29 dic. 2023
Dear Anonymous,Thank you for taking the time to share your experience with us. We greatly appreciate your positive comments about our friendly and professional staff, the great breakfast, and our convenient location.We sincerely apologize for the inconvenience you faced upon check-in with the initially uncleaned room. Your feedback is crucial in helping us improve, and we're grateful that you brought this to our attention. I'm pleased to hear that our team swiftly addressed the issue by promptly moving you to a clean room.We value your patronage and are committed to ensuring a seamless and enjoyable stay for all our guests. Your constructive feedback will be used to refine our processes and enhance the overall guest experience.We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional stay.Thank you again for choosing us.Best regards,Rochak KarkiAssistant Front Office Manager

10/10 Excelente

Nora

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The hotel breakfast is unreal next to none. It’s ideally located very clean and the staff are very friendly and helpful. Ward was on reception and was very helpful. We will definitely be back.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Rochak Karki el 24 dic. 2023
Dear Nora,Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you enjoyed your experience with us. Your kind words mean a lot to our team, and we are delighted to have had the opportunity to make your stay/dining experience enjoyable.We always strive to provide exceptional service, and it's truly rewarding to know that we met your expectations. If there's anything specific that stood out to you or if there are any suggestions you'd like to share, we'd love to hear more about your thoughts.We appreciate your support and look forward to welcoming you back in the future. If there's anything we can do to enhance your next visit, please don't hesitate to let us know.Thank you once again for choosing Crowne Plaza Coogee.Best regards,Rochak KarkiAssistant Front Office Manager

10/10 Excelente

Lucy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A great experience for our one- night stay. They looked after my family well with prompt service and friendly staff.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rochak Karki el 24 dic. 2023
Dear Lucy,Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you enjoyed your experience with us. Your kind words mean a lot to our team, and we are delighted to have had the opportunity to make your stay/dining experience enjoyable.We always strive to provide exceptional service, and it's truly rewarding to know that we met your expectations. If there's anything specific that stood out to you or if there are any suggestions you'd like to share, we'd love to hear more about your thoughts.We appreciate your support and look forward to welcoming you back in the future. If there's anything we can do to enhance your next visit, please don't hesitate to let us know.Thank you once again for choosing Crowne Plaza Coogee.Best regards,Rochak KarkiAssistant Front Office Manager

2/10 Terrible

Susan

No le gustó: Limpieza, estado de la propiedad e instalaciones
This hotel is shoddy. The rooms need updating and for the money it’s shocking
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rochak Karki el 10 dic. 2023
Dear Susan,Greetings from Crowne Plaza Coogee !We sincerely apologize for the challenges you experienced during your stay with us. Your concerns are important to us, and we want to assure you that we take them seriously.We are genuinely sorry that we fell short of your expectations, and we understand the impact this has had on your overall experience.Once again, we apologize for any inconvenience you may have experienced, and we hope to have the chance to welcome you back in the future and provide you with the exceptional experience that you deserve.Sincerly Yours,Rochak karkiAssistant Front Office Manager

10/10 Excelente

Emma

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff are amazing, the hotel has fantastic view of the ocean whilst eating the amazing breakfast. Enjoyed a wonderful relaxing week by the pool and beach as it’s a two minute walk. Just fabulous
Se hospedó 7 noches en diciembre de 2023
Respuesta de Rochak Karki el 10 dic. 2023
Dear Emma,Thank you so much for choosing to stay with us! We are thrilled to hear that you enjoyed your time at Crowne Plaza Coogee. Your kind words are truly appreciated and serve as motivation for our team to continue delivering exceptional experiences.It was our pleasure to have you as our guest, and we hope to welcome you back soon. Sincerly YoursRochak KarkiAssistant Front Office Manager

6/10 Aceptable

Milton

Viajó con su pareja
Le gustó: Limpieza, servicios
Have stayed here before and enjoyed our stay, but this time was different. Booked thru Expedia and was disappointed with the room..it was not an ocean view. I asked Expedia for help and they did not follow thru. Stayed anyway only to find out the TV was not working for an entire 24 hours.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Rochak Karki el 24 dic. 2023
Dear Milton,Thank you so much for taking the time to share your positive feedback! We are thrilled to hear that you enjoyed your experience with us. Your kind words mean a lot to our team, and we are delighted to have had the opportunity to make your stay/dining experience enjoyable.We always strive to provide exceptional service, and it's truly rewarding to know that we met your expectations. If there's anything specific that stood out to you or if there are any suggestions you'd like to share, we'd love to hear more about your thoughts.We appreciate your support and look forward to welcoming you back in the future. If there's anything we can do to enhance your next visit, please don't hesitate to let us know.Thank you once again for choosing Crowne Plaza Coogee.Best regards,Rochak KarkiAssistant Front Office Manager

8/10 Bueno

Simon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Crowne Plaza Coogee Beach el 30 nov. 2023
Thank you for your review.

10/10 Excelente

Aidan

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were excellent - very approachable & friendly.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Crowne Plaza Coogee Beach el 29 nov. 2023
Thank you for such kind words! We look forward to your future stay with us.

10/10 Excelente

Justin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The Crown Plaza at Coogee was awesome. It was very modern and clean and in an excellent location. The staff are friendly and the facilities including the pool and gym are great and kept clean and tidy. There is a great restaurant in the building with great food and drinks. We would definitely stay there again!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Rochak Karki el 19 nov. 2023
Dear Justin,Thank you for taking the time to tell us about your experience at Crowne Plaza SYDNEY COOGEE BEACH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Looking forward to welcoming you soon at Crowne Plaza Coogee.Sincerely,Rochak Karki Assistant Front Office Manager

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay
We loved this hotel, it has a great location next to Coogee Beach. The room was clean, and the bed was really comfortable. We stayed in an ocean view room, with a balcony, which was so nice.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Rochak Karki el 19 nov. 2023
Dear Mark,Thank you for taking the time to tell us about your experience at Crowne Plaza SYDNEY COOGEE BEACH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are glad to hear that you enjoyed the overall stay with us.Looking forward to welcoming you soon at Crowne Plaza Coogee.Sincerely,Rochak Karki Assistant Front Office Manager

10/10 Excelente

Stephen

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location and so close to the beach
Se hospedó 1 noche en noviembre de 2023
Respuesta de Rochak Karki el 19 nov. 2023
Dear Stephen,Thank you for taking the time to tell us about your experience at Crowne Plaza SYDNEY COOGEE BEACH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are glad to hear that you enjoyed the overall stay with us.Looking forward to welcoming you soon at Crowne Plaza Coogee.Sincerely,Rochak Karki Assistant Front Office Manager

4/10 Mediocre

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Hotel charged me twice for the room, I pre booked the room and as a I arrived I had to pay again for the room. When I brought it up I was told I have to pay for the room no matter what and that the hotel wouldn’t allow me to stay there unless I paid for the room again
Se hospedó 1 noche en noviembre de 2023
Respuesta de Rochak Karki el 13 nov. 2023
Dear Guest,Thank you for taking the time to provide feedbacks subsequent to your stay with us. Firstly I would like to apologise for those regrettable issues you encountered upon checkin. I appreciate how valuable your time is so I am grateful to receive your feedback.Would you be able to provide more information regarding full name on your reservation and stay dates so that I can look into this more closely and revert back to you soon.Looking forward to hearing from you soon.Sincerly YoursAssistant Front Office ManagerCrowne Plaza Sydney Coogee Beach

10/10 Excelente

Siobhan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great hotel
Absolutely amazing stay. Felt so relaxed and loved the pool.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Rochak Karki el 9 nov. 2023
Dear Siobhan,Thank you for taking the time to tell us about your experience at Crowne Plaza SYDNEY COOGEE BEACH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at rochak.karki2@ihg.com.Sincerely,Rochak Karki Assistant Front Office Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very friendly efficient staff! The breakfasts were excellent… as was the chef… hotel is in a great position
Se hospedó 2 noches en noviembre de 2023
Respuesta de Rochak Karki el 7 nov. 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza SYDNEY COOGEE BEACH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to learn that you enjoyed the overall stay with usLooking forward to welcoming you back to Crowne Plaza Coogee in the near future.Rochak Karki Assistant Front Office Manager

10/10 Excelente

Gary

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great venue Not a lot of privacy on the balcony but great views of the bay
Se hospedó 2 noches en noviembre de 2023
Respuesta de Rochak Karki el 7 nov. 2023
Dear Gary,Thank you for taking the time to tell us about your experience at Crowne Plaza SYDNEY COOGEE BEACH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to learn that you enjoyed the overall stay with usLooking forward to welcoming you back to Crowne Plaza Coogee in the near future.Rochak Karki Assistant Front Office Manager

10/10 Excelente

Annalese

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Really great service!
Se hospedó 1 noche en octubre de 2023
Respuesta de Crowne Plaza Coogee Beach el 8 nov. 2023
Thank you for your review

10/10 Excelente

Giulia

Se hospedó 1 noche en octubre de 2023
Respuesta de Rochak Karki el 19 nov. 2023
Dear Giulia,Thank you for taking the time to tell us about your experience at Crowne Plaza SYDNEY COOGEE BEACH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are glad to hear that you enjoyed the overall stay with us.Looking forward to welcoming you soon at Crowne Plaza Coogee.Sincerely,Rochak Karki Assistant Front Office Manager

10/10 Excelente

Amanda

Se hospedó 1 noche en octubre de 2023
Respuesta de Crowne Plaza Coogee Beach el 27 oct. 2023
Thank you for your review!

8/10 Bueno

Kellie

Se hospedó 1 noche en octubre de 2023
Respuesta de Crowne Plaza Coogee Beach el 27 oct. 2023
Thank you for your review!

10/10 Excelente

Tamie

Se hospedó 1 noche en septiembre de 2023
Respuesta de Crowne Plaza Coogee Beach el 27 oct. 2023
Thank you for your review!

8/10 Bueno

Luk Yan Cherry

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love the stunning sea view of the room
Se hospedó 6 noches en septiembre de 2023
Respuesta de Crowne Plaza Coogee Beach el 27 oct. 2023
Thank you for your review!