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Opiniones sobre Cosy Cottage Thermal Holiday Park

2.5 out of 5
Cosy Cottage Thermal Holiday Park
67-69 Whittaker Road, Rotorua

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 76 de 219 opiniones" "
Evaluación: 8 - Bueno. 95 de 219 opiniones" "
Evaluación: 6 - Aceptable. 28 de 219 opiniones" "
Evaluación: 4 - Mediocre. 9 de 219 opiniones" "
Evaluación: 2 - Terrible. 11 de 219 opiniones" "

8,6/10

Limpieza

8,2/10

Personal y atención

7,8/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Juan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buena experiencia
Muy buen lugar, con acceso al lago, pileta limpia y en buen estado, lugar para cocinar como experiencia nueva ( en base a la temperatura de los géiseres!!)
Se hospedó 1 noche en diciembre de 2017
Respuesta de Kirsy el 14 dic. 2017
Thank you for your feedback. We hope you can come back and stay with us. We would love to host you again.

8/10 Bueno

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Management el 7 feb. 2024
Thank you!

8/10 Bueno

Shaun

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing area with lots of hot springs and Māori culture. Convenient for the city centre and the room we had cooking facilities but there is a shared toilet. Toilet facilities were fine and the campsite felt safe. Would stay here again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office el 1 dic. 2023
Hi Shaun, thanks for your review. Glad you enjoyed your time here. Our basic cabin is a good budget option if you don't mind using the shared bathrooms. We do have some cabins with either just a toilet or a full bathroom, in case you want to try that next time you come. Hope you got to check out the hot pools and beach access! We'll be glad to welcome you back again anytime.

10/10 Excelente

Liam

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location to stay in Rotorua. Far from the smell of the thermal vents and the room and its amenities were perfect.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Front Office el 25 nov. 2023
Hi Liam, thanks so much for your review! We're glad you enjoyed your stay with us. Hope you can come back again!

8/10 Bueno

Timothy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was very clean and nice. We would definitely stay here again. Staff was very friendly and helpful. We enjoyed our stay
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office el 14 nov. 2023
Thanks so much for your review! We're very glad to hear you had a good time here. Hope to see you back again someday!

6/10 Aceptable

Nadine

No le gustó: Limpieza, estado de la propiedad e instalaciones
Das Badezimmer ist sehr klein. Waschbecken ist zu klein zum Waschen oder Zähneputzen, das muss in der Küche erledigt werden. Kein Platz für Kleider/Jacken. Sehr staubig und dreckige Fenster. Der Platz ist nicht gepflegt und in die Jahre gekommen. Am Strand liegt Abfall rum. Tolle Lage.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Front Office el 11 nov. 2023
Hi Nadine, Sie haben ein Zimmer mit niedrigem Preis gebucht, das etwas kleiner ist als unsere Ferienhäuser. Wir sind ein einfaches Ferienpark und können nicht einem Hotel gleichen. Wir sind immer am Pflegen, denn der Park existiert hier seit 70 Jahren, und viele Gäste lieben die rustikale Ambiente. Das tut uns sehr leid, dass wir vielleicht in dem Fall das Fensterputzen versäumt haben, wir werden darauf aufpassen. Wir und auch unsere Nachbarn räumen den Strand oft auf wenn wir Zeit haben, aber schließlich ist das ein öffentlicher Park und es kann einiges an Abfall vom See hereingeweht werden, besonders wenn ein Sturm gewesen ist. Es freut uns sehr, dass Sie unsere Lage gemocht haben. Vielen Dank, dass Sie bei uns Ihre Ferientage verbracht haben. Beste Grüße aus Rotorua!

2/10 Terrible

Amir

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en agosto de 2023
Respuesta de Management el 25 ago. 2023
Hi, AmirSo surprised to your review! Would you mind email us what's wrong for us to let us have chance to improve?We checked with our reception, during your stay, all looks good, no complain or request. You even added one more room for your parents to stay after stayed 4 nights. Regards,

6/10 Aceptable

Cliente verificado

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Limpieza
Se hospedó 1 noche en mayo de 2023
Respuesta de Front Office el 17 may. 2023
Thanks for staying with us

10/10 Excelente

Coline

Se hospedó 1 noche en mayo de 2023
Respuesta de Front Office el 6 may. 2023
Thank you! Hope to see you again soon.

8/10 Bueno

Tracey

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Decent for the price.
Se hospedó 3 noches en marzo de 2023
Respuesta de s el 24 mar. 2023
Thank you for your review we are glad you found the price right. Did you try our hot pools . hot water beach or the steam oven

8/10 Bueno

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice spot
Se hospedó 1 noche en marzo de 2023
Respuesta de sk el 15 mar. 2023
Thank you for your review we are happy you enjoyed your stay, you are welcome to come back anytime

6/10 Aceptable

Amanda

Viajó con su familia
Le gustó: Limpieza
Okay place to stay
Se hospedó 1 noche en marzo de 2023
Respuesta de s el 24 mar. 2023
Thank you for your review we are happy you choose to review us

10/10 Excelente

Jorinde

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We really enjoyed private, quiet, garden setting. Spas and pool were lovely and clean. Beds were comfy On the downside, shower pressure was low and water not hot enough. Our milk and drinks froze. Someone else parked in our spot on last night. There was no cleaning and on new towels given over three day stay.
Se hospedó 3 noches en febrero de 2023
Respuesta de sk el 15 mar. 2023
Thank you for your review we are glad you enjoyed your room the spas and the pool. We apologise if the water was not hot enough and your drinks froze. As we are a holiday park we provide extra towels and room clean for a small charge

8/10 Bueno

Craig

Le gustó: Limpieza, personal y atención, comodidad de la habitación
The room was basic but clean. Great cooking facilities in room and also a thermal hangi. The pool is ok and the thermal spas too.
Se hospedó 2 noches en febrero de 2023
Respuesta de sk el 15 mar. 2023
Thank you for your review we are glad you found us clean and you enjoyed our thermal hangi and thermal hot pools and our swimming pool. We would love to see you again

10/10 Excelente

Sue

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good budget accomodation
Comfortable cabin good value for money. Very poor internet and only 300mb free. Unusual as every where has free unlimited internet.
Se hospedó 1 noche en enero de 2023
Respuesta de Front Office el 6 feb. 2023
Thanks very much for your rating! We're sorry you had poor internet, it works well for most people. Thank you for understanding that this is not provided by us but by a third party. We appreciate you staying with us.

8/10 Bueno

Antony

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en enero de 2023
Respuesta de Front Office el 1 feb. 2023
Thanks for your rating!

10/10 Excelente

Helen

Se hospedó 2 noches en enero de 2023
Respuesta de Front Office el 31 ene. 2023
Thanks so much for your rating!

2/10 Terrible

Jiezl

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Respuesta de Front Office el 11 nov. 2023
Hi Jiezl, As you did not stay with us, this appears to be a review of our cancellation policy. Please read all policies carefully when booking. Best regards.

6/10 Aceptable

Athul

6/10 Aceptable

Penny

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was a lovely quiet spot to stay, beds were a bit too hard Fan great for the hot humid days & nights Pool good for a dip on a hot day to cool off Friendly staff.
Respuesta de Front Office el 1 ene. 2023
Hi Penny, thanks for your review! We're glad you enjoyed our quiet location, swimming pool and helpful staff. Apologies if the bed was harder than your preference, many guests do prefer a firm mattress. Thank you for coming!

10/10 Excelente

Rafael

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean and great location.
Great location just behind the lake. The cabin was very clean and had everything we needed. Front desk was very helpful. You are in Rotoura so please take advantage of the outdoor steam oven! You can get a Dutch oven from the front desk to cook with. Definitely will be staying here on our next trip.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Front Office el 30 dic. 2022
Hi Rafael, thank you so much for your review! We really appreciate it and we're happy you enjoyed our steam oven and room amenities. We look forward to welcoming you again soon!

8/10 Bueno

Bhumika

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Hot water beach and hot pools are the best part.property was neat and tidy. It would be great if some milk or cream provided for coffee and tea. But everything else was great👍
Se hospedó 1 noche en noviembre de 2022
Respuesta de Front Office el 30 nov. 2022
Thank you for your review! We really appreciate it. So glad you enjoyed our natural thermal pools and hot water beach. Apologies that we are unable to provide milk. We hope to welcome you again soon!

8/10 Bueno

Jenna

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2022

8/10 Bueno

inderjeet singh

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
nothing
Se hospedó 1 noche en noviembre de 2022
Respuesta de Front Office el 15 nov. 2022
Thanks for your rating! We're glad you enjoyed your stay with us.

8/10 Bueno

Sheryl

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very cosy cabins, a welcome relief from the rain that fell the whole time we were in Rotorua . Loved the decent kitchen in the cabin. Very quiet, Linen & towels were supplied which you don't usually get with cabins. Would definitely stay again. Only comment: some hooks in the area containing 2 hot pools would be handy. There was nowhere out of the rain to hang a towel.
Se hospedó 2 noches en septiembre de 2022
Respuesta de Front Office el 25 oct. 2022
Hi Sheryl, thanks so much for your review! We're glad you enjoyed the natural thermal heating, mineral pools, and the linens & towels.There are a number of hooks in that pool area - just inside the edge of the roof, to keep towels dry. Feel free to ask us if you can't find them next time. We look forward to welcoming you again!

10/10 Excelente

Abdul

Se hospedó 1 noche en octubre de 2022
Respuesta de sheree el 22 oct. 2022
thank you for your stay we would love to see you again

8/10 Bueno

Genema

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Celeste

Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Ants

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All good
Se hospedó 2 noches en septiembre de 2022
Respuesta de Reception el 12 sept. 2022
Morning AntsThanks for your lovely family stay with us. See you next time!Kind regards,

2/10 Terrible

John

No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
No toilet/shower in room i was led to believe online had those facilities. Had to pay an extra $180 for the 3 night stay id already paid $350 for to get amenities and not have to walk out doors to toilet/shower. Buildings inside and out were like something out of a kids christian camp. Hot water was inconsistant. Never again
Se hospedó 3 noches en septiembre de 2022
Respuesta de Reception el 12 sept. 2022
Hi, JohnSorry for your mistake - booked wrong type of room.The room type and facilities are stated website very clearly, also in confirmation email as well.You choosed is our most budget room - basic cabin, cheapest one. When you checkin, we only have two bedroom family room available, which is for 6-7 guests stay while you request to upgrade.Kind regards,

4/10 Mediocre

Gurvinder And Prabhjot, Auckland

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
👎👎👎👎
Se hospedó 1 noche en agosto de 2022
Respuesta de Front Office el 11 oct. 2022
Thank you for your review. We're sorry you did not enjoy your time with us. Please let us know what we could improve for next time, and we'll do our best!

8/10 Bueno

Kevin

Se hospedó 1 noche en agosto de 2022
Respuesta de s el 6 ago. 2022
Thank you for your review we are glad you enjoyed your stay at cosy cottages and welcome you back

8/10 Bueno

Chiquita

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I liked that they had hot pools which were absolutely lovely. However i didnt realise the toilet and showers were shared and u had to leave your room to get to them.
Se hospedó 1 noche en julio de 2022
Respuesta de Reception el 3 ago. 2022
Hi, Chiquita Tks for your stay and good to see you enjoyed our hot pools. Yes, we do have different cabins, flats, some are cheap, without bathroom, for low budget guests. Some has private bathroom in units. You may stay in our self contained units next time. Kind regards,

8/10 Bueno

Jacqueline

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Couldn’t figure out how to work the heater and was quite cold during the night. Appreciated the fact that we had our own allocated park , and our cabin was close to the toilets / showers which was convenient. Spa was lovely and nice size room .
Se hospedó 1 noche en julio de 2022
Respuesta de Andrew el 24 jul. 2022
Morning Jacqueline Good to know you enjoyed our spa and communal facilities. Sorry for the trouble. Our heating system is by geo thermal, can keep all rooms very warm. Plesae feel free to ask help from our reception next time, we are more than happy to sorted out for you straight away. Kind regards.

6/10 Aceptable

David

Viajó con su familia
Le gustó: Limpieza
No le gustó: Comodidad de la habitación
Se hospedó 1 noche en julio de 2022
Respuesta de s el 23 jul. 2022
Thank you for your review it is appreciated

2/10 Terrible

M

Se hospedó 2 noches en abril de 2022
Respuesta de Reception el 27 abr. 2022
Hi, Mary Sorry for your losses. As cancellation policy we are not in position to offer a refund when you cancel your booking after checkin due you booked wrong room type by yourself online. Regards,

10/10 Excelente

Annemarie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en abril de 2022
Respuesta de sk el 16 abr. 2022
Thank you for your review it is appreciated

8/10 Bueno

Toni

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Comfy bed
Se hospedó 1 noche en marzo de 2022
Respuesta de sk el 16 abr. 2022
Thank you for your review we are happy that you enjoyed your stay

8/10 Bueno

Michelle

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2022

8/10 Bueno

Elisa

Se hospedó 1 noche en enero de 2022
Respuesta de Reception el 27 abr. 2022
Morning Elisa Thanks for your stay. Wish see you next time soon. Kind regards,

8/10 Bueno

Chris

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Liked the pool and hot pools
Se hospedó 1 noche en enero de 2022
Respuesta de Reception el 23 ene. 2022
Hi, Chris Good to know you enjoyed our hot pools and swimming pools. Yes, most guest love to soak in the natural mineral pool and kids enjoy the large swimming pool. See you next time! Kind regards,

8/10 Bueno

Rachael

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice quiet location, close to town
Se hospedó 2 noches en enero de 2022
Respuesta de Reception el 23 ene. 2022
Hi, Rachael Thanks fo ryour stay and appreciate your comments. See you next time. KInd regards,

10/10 Excelente

Maggie

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
It’s a very clean and fully equipped accommodation. Definitely recommend and will come back next time. The host is very friendly and helpful. Absolutely family friendly accommodations.
Se hospedó 1 noche en enero de 2022
Respuesta de Andrew el 19 ene. 2022
Hi, Maggie Great to know you enjoyed the stay with us. Appreciate your kind comments. Your family is very lovely and left your room very tidy and clean. Thank you! All best and see you next time! Kind regards,

8/10 Bueno

Gaurav

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hangi oven was a good experience to try,Three hot pools were great to enjoy but there is a limited access to these pools kitchen and swimming pool to enjoy which can be worked on.Staff was cooperative.Overall experience was good.
Se hospedó 2 noches en enero de 2022
Respuesta de Andrew el 17 ene. 2022
Hi, Gaurav Thanks for your stay and comments. See you next time. Kind regards,

2/10 Terrible

Gurpreet

Viajó con su familia
No le gustó: Personal y atención
Nothing we liked . I will never ever book with wotif
Se hospedó 1 noche en diciembre de 2021
Respuesta de Andrew el 7 ene. 2022
Hi, Gurpreet What's happen? We always try to improve our service if we know there is any thing wrong. Kind regards,

8/10 Bueno

Kamal

Viajó con su familia
Le gustó: Limpieza, personal y atención
There was a suffocation because of small room Also fan having problem to move around the room
Se hospedó 1 noche en diciembre de 2021
Respuesta de Andrew el 29 dic. 2021
Sorry, last couple days it is unusual hot in Rotorua, reach 29-30'c. Normally it is 25'c around. You must stayed in our cabin? Next time you may try our one or two bedroom, which has more windows and thermal insolation. Which room you are in? Will check the fan and fix it. Kind regards, Andrew

10/10 Excelente

WEI

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2021
Respuesta de Andrew el 27 abr. 2022
Hi there Tks for your stay and top apprasial, which is best encourage to our team. See you next time! Kind regards,

10/10 Excelente

Barby

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was very clean, tidy and staff were very accomodating. The facilities were ideal, and only 2 min walk to the lake. They also have Hangi cooker available for hangi, steamed Fish, Mussels etc - Excellent and worth the money.
Se hospedó 2 noches en diciembre de 2021
Respuesta de Andrew el 14 dic. 2021
Hi, Barby Appreciate your kind comments! Happy to know your good family enjoyed stay in our camp. See you next time! kind regards,

8/10 Bueno

Paul

Viajó en grupo
Le gustó: Limpieza, comodidad de la habitación
Great basic accommodation very convenient to many things in Rotorua. Has own thermal pools which is a plus.
Se hospedó 2 noches en noviembre de 2021
Respuesta de Andrew el 30 nov. 2021
Morning Paul Thanks for your stay with us and happy to know you enjoied our falicities.Yes, our camp is most near the town centre. All best and see you next time

10/10 Excelente

Rachael

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The facilities and grounds were very well maintained, safe,clean and tidy. Special thanks to Andrew and his wife for being helpful and very welcoming. Absolutely enjoyed my stay and will definitely go back and stay again..
Se hospedó 2 noches en septiembre de 2021
Respuesta de Andrew el 3 oct. 2021
Dear Rachael So glad to hear that you enjoyed stay with us. Yes, we do try best to offer a comfortable surrounding with old facility and building. Appreciate you kind comments. See you next time. Kind regards,