Áreas de la propiedad

Opiniones sobre ibis Rotorua

3.5 out of 5
ibis Rotorua
Lake End Rangiuru Street, Po Box 348, Rotorua

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 356 de 1006 opiniones" "
Evaluación: 8 - Bueno. 418 de 1006 opiniones" "
Evaluación: 6 - Aceptable. 163 de 1006 opiniones" "
Evaluación: 4 - Mediocre. 41 de 1006 opiniones" "
Evaluación: 2 - Terrible. 28 de 1006 opiniones" "

8,4/10

Limpieza

8,2/10

Personal y atención

7,2/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Miguel Angel

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente servicio del personal
La chica de recepción fue muy amable y profesional definitivamente volvería al hotel ! Lo recomiendo mucho
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Victor

Le gustó: Personal y atención, comodidad de la habitación
Hay mejores opciones
Nos dieron camas separadas y la habitación era muy pequeña. Además el hotel requiere cierta renovación
Se hospedó 2 noches en febrero de 2019

8/10 Bueno

Joseph

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No fuss, friendly staff and comfortable bed! Walked a short distance to Eat Streat in the evening for dinner and back to hotel! Very enjoyable stay.
Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

Sun Young

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Chad

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Ibis room is usually a tiny prison cell but not this one !! We were pleasantly shocked to see Quite a big room with 2 queen beds. Great value. Location is fantastic near Eat Street and other restaurants. Can also walk less than 3 min to the lakefront. We didn’t rent a car but were able to go on tour to Waimangu volcanic valley, booked from the tourist office which is also within walking distance. We love this hotel
Se hospedó 3 noches en marzo de 2024

8/10 Bueno

Ulla-Britt

Le gustó: Personal y atención
Nice
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Marguerite

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, walking distance to plenty of restaurants. Near the water and park. Disappointed that there was no Electric vehicle charging as we were lead to believe. There was a parking space in the garage that was marked for EV charging but the front desk said it will be painted over after construction. We had to charge the car somewhere in town which made it inconvenient. I hope they have more ev charging in the near future.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Marguerite

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Jeffrey

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice hotel.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Debra

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very comfy bed but could do with more facilities like a proper bar, swimming pool or gym. Also not enough staff on reception on arrival.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Gregory, London

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect location to restaurants and attractions was great for 2 nights.
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Anthony

Viajó en grupo
Le gustó: Personal y atención
For the price of the room, it was a bit small. However convent location close to Lake and Eat Streets.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Karl

Le gustó: Estado de la propiedad e instalaciones
Pleasant enough stay. Very convenient to a number of restaurants etc. Only negative was that cleaning staff walked into room two hours before we were due to checkout!!
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Susan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
In easy walking distance to lake and Eat Street and wverythibg you might want. Wonderfully comfortable beds and an excellent base for a few days
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

dave

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Nothing
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Nadya

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Amazing 10/10 would come back
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Wai Mun Susanna

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Eileen

Viajó con su pareja
Le gustó: Personal y atención
Rooms are very small and crowded. Bathroom is in need of refurbishing. Shower was so tiny and counter so worn and tired. Nice bath towels though and beds were comfy. Great location, close to water and restaurants. Easy parking. Wifi good.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Brent

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent, cheap accommodation within walking distance of eat street. 24hr self serve laundry and access to the gym and pool in the hotel next door.
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Marco

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stay away from this crap. Common areas are dirty, rooms are dirty, windows don't open and the AC is so bad it takes like an hour to cool the room, in the middle of the summer. Staff is completely useless. We waited half hour in line just to check in. When it was our turn they asked for the physical card I used to book through Expedia, except I had used a virtual card. But they insisted they needed a card on file. Offered to pay a large deposit instead but nope, "we need the card". Manager was called, I reluctantly gave them one of my other physical cards but the POS showed an error: "issuer unavailable". Keep in mind I've used these cards all around the world, including in multiple hotels in NZ in the last 2 weeks. Second card: "issuer unavailable", same for about 4 more cards, all from different countries and banks. The manager insisted the problem was on my account. "Maybe the balance is insufficient", "maybe the account is frozen", all in front of other guests waiting in line, it was HUMILIATING! In complete disbelief and frustration I was asked to rebook through Expedia and pay online, which I did, using the SAME card, right in front of the manager, AND IT WORKED! I asked if breakfast was included: "yes, 6 to 9 am". My dad went early the next day and guess what: "sorry, actually breakfast isn't included". Seriously?? The least you could do is include breakfast for wasting our time and humiliating us in front of other guests. Shame on you.

10/10 Excelente

Tim, Sidmouth

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stop over clean tidy and new
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Tarnz

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean & cosy. Free access to geothermal pools next door. Safe parking.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Paula

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Carolyn

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My standard of an Ibis hotel was set by a good experience wiith Ibis Belfast. This one offered the same Ibis feel. It was located so close to the lake and the park. I am glad I chose this hotel. As far as the front desk staff, I will have to get use to the more stand-offish culture which, fortunately, was not shared by the room attendants.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Sarah

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Ashish

Viajó con su pareja, Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Not much to be liked, dirty dusty lifts, paint specs peeled off and lying on rugs, breakfast was ok but no labels on items as to what they were. Rooms were clean but not as one expects. Hand basin grimy. The hotel in general looks run down and in need of refurbishment. One could actually see months of grime on lift doors, dust on lift walls. Very bad.....
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Tim, Sidmouth

Viajó con su familia
Le gustó: Servicios
Great value for money noting shared use of gym pill and facilities of sister hotel Novotel
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Chris

Viajó con su pareja
Our room was nice with a lake view. However the spare blanket was dirty with food relents stuck in it. We were only given one flannel for the two of us and there was no bath mat. The breakfast hot food was cold ie the bacon and the eggs. The orange juice tasted as if it had gone off. There was a used interdental brush on the lift floor when we arrived and it was still there the next day when we left. All in all we were very disappointed.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

PALANIVELRAJAN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Andrew

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
This is a budget end hotel and it felt like it. Facilities and provisions were at or below the bare minimum, e.g. we booked for 3 people but there were only 2 towels in the room. Cleaning staff at one point entered the room without knocking. It's the small things that matter. There was a potato chip in the stairwell the entire duration of our stay - 3 days. Hmmm. I would rather find other options for a similar price or go upmarket.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Garry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great hotel
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Jenny

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
Great location, comfy bed and clean room(hair dryer includes). breakfast was good(grilled bacon, sausage, tomatoes and hash brown, toast and mini croissants, some fruits and yogurt) also coffee(espresso and long black) and tea was available. Bathroom was quite small but understandable. Could share the pool and spa facilities with Novotel hotel.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

May

Viajó con su familia
Se hospedó 2 noches en enero de 2024

4/10 Mediocre

Nebiyat

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

8/10 Bueno

bijay

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Neat and Tidy. Change Carpert.
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Arthur

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Shower area slippery.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Thomas

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Rohitesh N Shyalini

Viajó con su familia
No le gustó: Personal y atención
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Shazil

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
every thing was spot on nice, clean and top location
Se hospedó 1 noche en enero de 2024

8/10 Bueno

La

Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Cari

Viajó con su familia
The rooms were small and very basic. We enjoyed having access to the pool and gym at the next door hotel. Location was good! I thought the cost was quite high though for what we got.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Shane

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Cameron

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved having a room right next to the elevators, the bed in my room was really comfortable that I didn't want to get up.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Sharmayne

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención, comodidad de la habitación
Not bad
It was nice but there was a hidden surcharge they took off my credit card that they told me about when we checked out. Also didn't have a bath mat or many toiletries.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Somayeh

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
It wasn't as standard as other Ibis hotels all around the world.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Sharmayne

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Shane

Le gustó: Limpieza
No le gustó: Personal y atención
The hotel is clean and comfortable enough but Connor the duty manager was particularly unhelpful. I was staying 1 night and returning a couple of days later to stay again and he wouldn’t let me leave my car in the car park. There was no explanation and he didn’t even speak to me in person, just said no via the receptionist.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Amrutha

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My stay at iBis Rotorua was good. The hotel was located right in front of the waterfront and the visitor center and bus stops were at a walkable distance. I was unfortunately allocated the disabled friendly room and it was prone to water logging in the bathroom. Other than this minor hiccup, I had a great time.

10/10 Excelente

Raymond

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Well appointed room facing the city. Plenty of dining options all within walking distance. Concierge was happy to call a taxi to help me get to the airport on time.
Se hospedó 2 noches en diciembre de 2023