Una piscina al aire libre, sombrillas, sillones reclinables de piscina

Opiniones sobre Sonesta Suites Scottsdale Gainey Ranch

3.5 out of 5
Sonesta Suites Scottsdale Gainey Ranch
7300 E Gainey Suites Dr, Scottsdale, AZ

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 593 de 1002 opiniones" "
Evaluación: 8 - Bueno. 239 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 103 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 42 de 1002 opiniones" "
Evaluación: 2 - Terrible. 25 de 1002 opiniones" "

8,8/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Fernando

Se hospedó 3 noches en febrero de 2023
Respuesta de Joshua el 5 abr. 2023
Dear Fernando, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua Talbot

10/10 Excelente

Ramon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La ubicación
Respuesta de Josh el 13 dic. 2022
Dear Ramon,We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

6/10 Aceptable

Fabian

Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
Durante toda nuestra estancia de 4 noches, nunca fueron a hacer la limpieza a la habitación
Se hospedó 4 noches en julio de 2022
Respuesta de Joshua Talbot el 7 ago. 2022
Mr. Sandoval, Let me first start by saying, I apologize you found your accommodations to be below expectations. Here at Sonesta Suites Gainey Ranch we do not do daily housekeeping services. You can request service during your stay if your stay exceed 3 days. We just ask you to call the front desk to schedule a desired time frame. This information is explained when you check-in. If you would like to explain further or connect with me, please simply call the hotel and ask for myself so we can speak further. Thank you,

6/10 Aceptable

dulce

Se hospedó 1 noche en julio de 2021

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención
El hotel está ubicado en una zona agradable y fácil absceso eso fue lo más rescatable
Se hospedó 22 noches en abril de 2021

8/10 Bueno

Fernando

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cuidado con el facility fee
Todo bien excepto que me quisieron cobrar doble el fer de 25 dlls por noche...
Se hospedó 2 noches en noviembre de 2019
Respuesta de Kara Mason, Revenue Manager el 2 dic. 2019
Thank you so much for taking a moment to share the impressions of your recent visit with us. It makes our day to hear that you enjoyed your stay! We do apologize about the facility fee charges. We have been working with our IT department to correct this issue. We always appreciate feedback, both positive and negative, so we can improve our guest experience. I will be sure to pass along your very kind and thoughtful comments to our entire team! On behalf of our Sonesta Suites Scottsdale Family, we hope to see you again the next time your travels bring you back to Scottsdale, AZ. Until then, wishing you all the very best and take care!

10/10 Excelente

Andrey

Viajó con su familia y niños pequeños, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked the stay the only thing I didn’t like about the hotel is they don’t turn beds or towels daily.
Se hospedó 4 noches en marzo de 2024
Respuesta de Joshua Talbot el 27 mar. 2024
Dear Andrey, We are so happy to hear you had a great stay with us. We do have towel service daily we call it a "light touch" and it can be requested daily from 8am - 11pm upon request. If you have any additional comments to help us improve, please do not hesitate to contact us. Sincerely,Joshua TalbotFront Office Manager

8/10 Bueno

Tami, Rock Springs

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Likes the dining options all within walking distance. Breakfast and happy hour added bonus. No housekeeping services as promised.
Se hospedó 6 noches en marzo de 2024
Respuesta de Joshua Talbot el 27 mar. 2024
Dear Tami,We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. We apologize we fell short of housekeeping service expectations. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

8/10 Bueno

Sarah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Joshua Talbot el 27 mar. 2024
Dear Sarah, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

8/10 Bueno

Karen Ann

Viajó con su pareja
This is a nice, decently priced property for the Scottsdale area. The rooms, especially carpeting, need updating. We didn’t spend much time in the room other than to sleep. It is a small hotel but people are very friendly and the manager is extremely hands on, so nice and upbeat! I would stay here again, far enough away from Phoenix but close to fine dining and area attractions, all within 15-30 minutes.
Se hospedó 5 noches en marzo de 2024
Respuesta de Joshua Talbot el 27 mar. 2024
Dear Karen Ann, We are so happy to hear you had a great stay with us. We appreciate your feedback as it helps us to improve in area we may have fallen short. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

8/10 Bueno

Jason

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Centrally located in Scottsdale. Pool area was a bit smaller than anticipated, and many areas were shaded much of the day. Was anticipating bar service longer during the day. Overall, we were happy with the facilities and amenities.
Se hospedó 2 noches en marzo de 2024
Respuesta de Joshua Talbot el 27 mar. 2024
Dear Jason, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excelente

Brian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great
Se hospedó 4 noches en marzo de 2024
Respuesta de Joshua Talbot el 27 mar. 2024
Dear Brain, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

6/10 Aceptable

Douglas

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
We love the cleanliness of the property, pool and courtyard. Even the free breakfast and cocktail hour are worth the $30.00 resort fee. However, our room was NOT clean. The carpet had not been cleaned or even vacuumed. The sheets were torn, and bottom sheet and mattress pad were too small and did not fit the bed. For the cost of the hotel per night, I expected better.
Se hospedó 5 noches en marzo de 2024

10/10 Excelente

Joan, Camas

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved this place, will come back again
Se hospedó 5 noches en marzo de 2024
Respuesta de Joshua Talbot el 27 mar. 2024
Dear Joan, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excelente

Edward

Se hospedó 4 noches en febrero de 2024
Respuesta de Joshua Talbot el 27 mar. 2024
Dear Edward, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excelente

Shelley

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our 2 bedroom king size beds plus a kitchenette room was great. It is a bit dated and could use some updating. But the property is very nice and the staff and housekeeping are great and friendly. The Free happy hour was wonderful. Snacks and wine or beer, all free, but you can leave a tip. Breakfast was awesome too. The pool area and grounds are very nice. This is a very beautiful property. I would stay again.
Se hospedó 4 noches en febrero de 2024
Respuesta de Joshua Talbot el 27 mar. 2024
Dear Shelley, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excelente

Robin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Front desk was awesome. Food service ambiance beautiful
Se hospedó 1 noche en febrero de 2024
Respuesta de Joshua Talbot el 27 mar. 2024
Dear Robin, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excelente

Elizabeth

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Joshua Talbot el 27 mar. 2024
Dear Elizabeth, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excelente

Elizabeth

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful little getaway!
Se hospedó 1 noche en febrero de 2024
Respuesta de Joshua Talbot el 27 mar. 2024
Dear Elizabeth, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excelente

Joe

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The rooms are very large with everything you need. The bed and pillows are wonderful. The hot breakfast is great. The location is near shopping and many restaurants. My wife and I loved it there and would definitely recommend to anyone. A
Se hospedó 4 noches en febrero de 2024
Respuesta de Joshua Talbot el 27 mar. 2024
Dear Joe, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excelente

Connor

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay
Se hospedó 5 noches en febrero de 2024
Respuesta de Joshua Talbot el 27 mar. 2024
Dear Connor, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excelente

Nancy J

Viajó con su familia
Le gustó: Servicios
Restaurant n stores within walking distance
Se hospedó 4 noches en febrero de 2024
Respuesta de Joshua Talbot el 27 mar. 2024
Dear Nancy, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excelente

ANNA, MAHOPAC

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Joshua Talbot el 27 mar. 2024
Dear Anna, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excelente

James, Rexdale

Le gustó: Limpieza, estado de la propiedad e instalaciones
Pool
Se hospedó 2 noches en enero de 2024
Respuesta de Joshua Talbot el 27 mar. 2024
Dear James, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

8/10 Bueno

Gordon Fraser

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good places to eat within walking distance
Se hospedó 4 noches en enero de 2024
Respuesta de Joshua Talbot el 27 mar. 2024
Dear Gordon,, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

8/10 Bueno

Maneesh, San Jose

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Happy hour is great! Pool was nice. The laundry room was convenient. Workout area was good.
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Tyler

Se hospedó 1 noche en enero de 2024
Respuesta de Joshua Talbot el 27 mar. 2024
Dear Tyler, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office manager

10/10 Excelente

Lauren

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The man who checked us in and managed the front desk was incredibly helpful and kind. He even gave the kids little teddy bears! The process was so easy and the happy hour is such a nice touch!
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Tanner

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

Sandra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Always enjoy the stay at Sonesta
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Andrea

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Die Gegend ist sicher und sehr schön. Die Zimmergrösse ist fantastisch. Die ist Küche gut ausgestattet und das Bett sehr bequem. Wir konnten uns sogar mit dem TV verbinden und unsere Netflix Accounts verwenden. Das Früstück ist sehr lecker und die Happy Houre ein Highlight. Beide Pools sind geheizt, so dass wir im Dezember schwimmen und sprudeln konnten. Definitiv ein sehr schönes Hotel, das wir wärmstens weiterempfehlen können.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Chuan, PROSPER

Se hospedó 4 noches en diciembre de 2023

8/10 Bueno

Franz

Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Daniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

4/10 Mediocre

Joseph

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The rooms are outdated and dirty. The photos online are very misleading.
Se hospedó 6 noches en diciembre de 2023

10/10 Excelente

Rebecca

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I arrived before check in time with luggage. I was allowed to check in with no extra charge when the desk agent found a room that was ready. So appreciated!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Josh Talbot el 18 dic. 2023
Dear Rebecca, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excelente

Amanda

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Josh Talbot el 14 dic. 2023
Dear Amanda, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excelente

Adora

Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Scott

Le gustó: Limpieza, personal y atención
Great location near great restaurants. Only 30 minutes from the airport. Could use some sprucing up in the courtyard area. But still nice.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Joshua Talbot el 6 dic. 2023
Dear Scott,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Joshua TalbotFront Office Manager

6/10 Aceptable

Keith

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
The carpets are soiled, and the property is dated overall especially the rooms.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Josh Talbot el 14 dic. 2023
Keith,I want to apologize for the condition of the carpets in your suite. We are working diligently to update and improve the property. Our last full renovation of the property was prior to 2018. Again I do apologize we were not able to meet your expectations.Sincerly,Joshua TalbotFront Office Manager

10/10 Excelente

Amanda

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I had a great stay. The front desk staff was friendly and helpful.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Joshua Talbot el 6 dic. 2023
Dear Amanda,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Joshua TalbotFront Office Manager

10/10 Excelente

Heath

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
Nearly Perfect!!
All 5 stars for this, except for "comfort" and that's only because the pillows were horribly flat and uncomfortable. They are feather pillows that notoriously go flat, so I'm not a fan in general. If you love flat feather pillows, you'll love them! That said, that's just a tiny preference thing. All in all, I LOVED this place and will definitely return. 4.99 stars deducting only for the pillows. :)
Se hospedó 3 noches en noviembre de 2023
Respuesta de Joshua Talbot el 6 dic. 2023
Dear Heath,We are so happy to hear you had a great stay with us. Thank you for the stellar review!If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Joshua TalbotFront Office Manager

8/10 Bueno

Sandra

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was very friendly.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Josh Talbot el 14 dic. 2023
Dear Sandra, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excelente

Eileen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great hotel!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Joshua Talbot el 6 dic. 2023
Dear Eileen,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Joshua TalbotFront Office Manager

8/10 Bueno

Christine

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Happy hour & breakfast are highlights. The pool is warm & the courtyard peaceful. Richard at the bar was fabulous.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Josh Talbot el 14 dic. 2023
Dear Christine, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excelente

bradley

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent location, huge rooms or should I say suites!! Staff is super nice and free breakfast and happy hour every day made for a perfect meeting spot with family and friends 3rd visit in 2 years, wouldn’t stay anywhere else in Scottsdale
Se hospedó 2 noches en noviembre de 2023
Respuesta de Joshua Talbot el 6 dic. 2023
Dear Bradley,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Joshua TalbotFront Office Manager

8/10 Bueno

Holger, Edmonton

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Property is overall very good. Love the Nicolas’s courtyard with pool and hot tub. We had a room with a cabana which was awesome!! Rooms are a little dated but overall very clean with amble space. Breakfast is continental with eggs, pancakes, breads and fruit. This property is a great location in Scottsdale just minutes away from Scottsdale quarter and old Scottsdale.
Se hospedó 6 noches en noviembre de 2023
Respuesta de Josh Talbot el 14 dic. 2023
Dear Holger, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Joshua TalbotFront Office Manager

10/10 Excelente

Chandrasekhar

Viajó con su familia
Very good happy hours
Se hospedó 4 noches en noviembre de 2023
Respuesta de Joshua Talbot el 6 dic. 2023
Dear Chandrasekhar,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!Sincerely,Joshua TalbotFront Office Manager

10/10 Excelente

Kimberly

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Enjoyed our stay it was only for 3 days, but it’s a small quaint hotel. Great location.. !! It’s great to walk to restaurants and grocery store. It has a little bit of everything you need. Wished I had more days to stay on the property great for a week vacation.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Chace Varvel-Front Office Associate el 19 nov. 2023
We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.We look forward to having you stay with us again!

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A great Girls Weekend
We stayed at Sonesta Suites for a Girls Weekend. Our room was clean and comfortable. The property was pretty and well kept. The staff was very helpful whenever we had questions or needed anything. We highly enjoyed the Gainey Ranch Spa that they partner with. The hotel isn't far from the Scottsdale waterfront and restaurants. All in all, it was a great stay and fun weekend.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Chace Varvel-Front Office Associate el 18 nov. 2023
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!