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Opiniones sobre Holiday Inn & Suites Phoenix-Mesa/Chandler, an IHG Hotel

3 out of 5

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 458 de 1000 opiniones" "
Evaluación: 8 - Bueno. 280 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 139 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 72 de 1000 opiniones" "
Evaluación: 2 - Terrible. 51 de 1000 opiniones" "

8,4/10

Limpieza

8,4/10

Personal y atención

8,6/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

LUIS J

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente lugar para llegar a descansar en familia. Cuartos muy amplios y baños impecables. Además que el trato del personal fue muy bueno.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kenya Griffith el 26 dic. 2023
Hello Luis, Thank you so much for sharing your recent hotel experience. We work to be minutes from everything but miles from ordinary. We work to make sure your experience is special.

10/10 Excelente

Laura

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy bien el servisio
Se hospedó 1 noche en octubre de 2023
Respuesta de Kenya Griffith el 7 nov. 2023
Hello Laura, Thank you so much for sharing your recent hotel experience. We are so very happy that we were able to make your experience a 10.

10/10 Excelente

ANGELES M

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice
Se hospedó 1 noche en noviembre de 2023
Respuesta de Kenya Griffith el 2 nov. 2023
Hello Angeles M, Thank you so much for taking the time to share your recent hotel experience. Thank you so much for giving us 10's. We as a team work hard to make sure your experience is great.

10/10 Excelente

Marco

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excelente lugar
Se hospedó 2 noches en octubre de 2023
Respuesta de Kenya Griffith el 25 oct. 2023
Hello Marco, Thank you so much for sharing your recent hotel experience. We are so happy that we were able to meet and exceed your hotel expectations.

10/10 Excelente

Marcia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Bien ubicado y muy limpio. El buffet muy bien presentado y limpio.
Se hospedó 1 noche en octubre de 2023
Respuesta de Kenya Griffith el 18 oct. 2023
Hello Maria, Thank you so much for sharing your recent hotel experience with us. We are happy that you enjoyed your stay.

10/10 Excelente

ARIANNA FELICITY

Se hospedó 2 noches en septiembre de 2023
Respuesta de Kenya Griffith el 9 oct. 2023
Hello Arianna, Happy Monday. Thank you so much for sharing your recent hotel experience with us. We work hard to ensure our guest stay is memorable and like being home away from home.

10/10 Excelente

Deni

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean
Se hospedó 1 noche en agosto de 2023
Respuesta de Erika el 9 sept. 2023
Thank you for your feedback, we hope you enjoyed your stay with us! Until next time.

10/10 Excelente

ELSA OLIVIA NAVARRO

Se hospedó 1 noche en agosto de 2023
Respuesta de Erika el 5 sept. 2023
Thank you for your feedback! We hope you enjoyed your stay with us and look forward to seeing you again.

8/10 Bueno

Haydee

Se hospedó 3 noches en mayo de 2023
Respuesta de Erika el 19 jun. 2023
We appreciate your feedback and hope you had an amazing experience with us!

10/10 Excelente

LUIS

Se hospedó 2 noches en abril de 2023
Respuesta de Kenya Griffith el 19 abr. 2023
Hello Linette, Thank you so much for taking the time to share your recent hotel experience. We strive to make your experience a home away from home event. We will share your experience with our management team and staff.

10/10 Excelente

alejandro

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en abril de 2023
Respuesta de Kenya Griffith el 10 abr. 2023
Hello Alejandro, Thank you so much for sharing your recent hotel experience with us. We love to hear that we were able to meet and exceed your expectations.

2/10 Terrible

Janna

Le gustó: Limpieza
No le gustó: Personal y atención
Se hospedó 1 noche en octubre de 2022

8/10 Bueno

Mayra

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No me gusto la poca variedad del buffer
Se hospedó 1 noche en octubre de 2022
Respuesta de Kenya Griffith el 12 oct. 2022
Hello Mayra, Thank you so much for taking the time to share your hotel experience with us. I will share your comments with our team to ensure in the future we clarify the breakfast.

10/10 Excelente

Marina

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy limpio y bonito
Se hospedó 1 noche en enero de 2022
Respuesta de Kenya Griffith el 6 ene. 2022
Hello Marina, Thank you so much for sharing your recent hotel experience with us. Please know that your feedback is extremely valuable to us and we will share it with all our departments.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en noviembre de 2018

6/10 Aceptable

Tamara

Viajó con su familia
Le gustó: Limpieza, personal y atención
The pool was really nice. The hotel room bathroom had a sliding frosted glass door that didn't lock. It was practically see through with the lights on and very awkward for a family of 4.
Se hospedó 6 noches en marzo de 2024

10/10 Excelente

Lai

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Kenya Griffith el 20 feb. 2024
Hello Michael, Thank you so much for taking the time to share your recent hotel experience with us. We are so glad that you had such a great experience. We work really hard to ensure we meet and exceed all expectations.

10/10 Excelente

Joshua

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property was very clean, staff was great especially the staff at breakfast. Free breakfast vouchers were a huge plus.
Se hospedó 2 noches en febrero de 2024
Respuesta de Kenya Griffith el 16 feb. 2024
Hello Joshua, Thank you so much for taking the time to share your recent hotel experience. We are very happy you were able to enjoy the breakfast and the team.

10/10 Excelente

Eugene, Lynnfield

Le gustó: Limpieza, personal y atención
Convenient location for my work in the area.
Se hospedó 3 noches en febrero de 2024
Respuesta de Kenya Griffith el 16 feb. 2024
Hello Eugene, Thank you so much for taking the time to share your recent hotel with us. We do have a great location just off the freeway. I am so glad you were able to use our location to get back and forth to work.

10/10 Excelente

Dawn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The breakfast was amazing, would highly recommend!
Se hospedó 1 noche en febrero de 2024
Respuesta de Kenya Griffith el 16 feb. 2024
Hello Dawn,Thank you so much for taking the time to share your recent hotel experience with us. We are so happy that you were able to enjoy our breakfast.

8/10 Bueno

Tammie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very quiet and comfortable.
Se hospedó 3 noches en febrero de 2024
Respuesta de Kenya Griffith el 16 feb. 2024
Hello Tammie, Thank you so much for sharing your recent hotel experience with us. We are so glad that your room was quiet and comfortable and you enjoyed your stay

6/10 Aceptable

Duane, Sioux Falls

Toilets are too low. Air conditioner didn’t have a continuous fan option. No complimentary coffee
Se hospedó 3 noches en enero de 2024
Respuesta de Kenya Griffith el 6 feb. 2024
Hello Duane, Thank you so much for sharing your recent hotel experience with us. We were not able to meet and exceed you expectations. I will share this with my team.

6/10 Aceptable

Ryan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Whenever I stay at this property, the washer and dryer is almost always out of order. Just really annoying.
Se hospedó 2 noches en enero de 2024
Respuesta de Kenya Griffith el 6 feb. 2024
Hello Ryan, Thank you so much for sharing with us about the washer and dryer. I have forwarded this to my Maintenance team to have them check into this for us.

6/10 Aceptable

Reverend Kristel, Winnipeg

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Crystal

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kenya Griffith el 6 feb. 2024
Hello Crystal,Thank you so much for taking the time to share your recent hotel experience. We work very hard to meet and exceed our hotel guest.

10/10 Excelente

David

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great property. Great rooms. Very clean. A little older. Seems like they might be updating it but it's still really nice. Better than any of the other properties in the area. Balconies are a nice touch. Will definitely stay here again
Se hospedó 2 noches en enero de 2024
Respuesta de Kenya Griffith el 6 feb. 2024
Hello David, Thank you so much for sharing your recent hotel experience with us. We work hard to meet and beat all our guests expectations.

10/10 Excelente

Christian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Respuesta de Kenya Griffith el 13 ene. 2024
Hello Christian, Thank you so much for taking the time to share your recent hotel experience with us. Thank you for the perfect experience score. We have a great team the works very hard to ensure your stay is great.

10/10 Excelente

Jacqulyn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kenya Griffith el 13 ene. 2024
Hello Jacquly,Thank you so much for taking the time to share your recent hotel experience with us. Thank you for the perfect experience score. We have a great team the works very hard to ensure your stay is great.

8/10 Bueno

Gary

Se hospedó 2 noches en diciembre de 2023
Respuesta de Kenya Griffith el 5 ene. 2024
Hello Gary,Thank you so much for taking the time to share your recent hotel experience. We work very hard to make your experience at the hotel great.

10/10 Excelente

Jessica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel was very clean. The rooms were very clean as well.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kenya Griffith el 28 dic. 2023
Hello Jessica, Thank you so much for sharing your recent hotel experience with us. Our team works very hard to make sure our experience is a 10.

10/10 Excelente

Stephanie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I came here to isolate and had an amazing and relaxing time as a mom who needed some mental health away from her family. Everyone was perfect. Everything was clean and quiet.Thank you.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kenya Griffith el 28 dic. 2023
Hello Stephanie, Than you so much for taking the time to share your recent hotel experience with us. We are so glad you were able to get some mental health time. The staff works hard to ensure your stay in enjoyable

10/10 Excelente

Ruth

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lobby/ entrance looks just okay but the room is amazing. Comfy and clean. We had a lovely stay for 2 nights.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kenya Griffith el 28 dic. 2023
Hello Ruth, Thank you so much for sharing with us your recent hotel experience. We are so very happy that we were able to meet and exceed your hotel experience here.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kenya Griffith el 28 dic. 2023
Thank you so much for sharing your recent hotel experience with us.

8/10 Bueno

Bin

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kenya Griffith el 26 dic. 2023
Hello Bin,Thank you so much for sharing your recent hotel experience with us. We very happy that you had a nice stay and great experience at the hotel

10/10 Excelente

Alexandra

Se hospedó 2 noches en diciembre de 2023
Respuesta de Kenya Griffith el 26 dic. 2023
Hello Alexandra Thank you so much for taking the time to share you recent hotel stay with us. We have a great staff that really understands customer service and work to ensure your stay is special

8/10 Bueno

modesto

Le gustó: Servicios, estado de la propiedad e instalaciones
Friendly staff
Respuesta de Kenya Griffith el 13 ene. 2024
Hello Modesto, Thank you so much for taking the time to share your recent hotel experience with us. Thank you for the perfect experience score. We have a great team the works very hard to ensure your stay is great.

2/10 Terrible

Kristi

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Double charged
Due to flight delays and waiting for a rental car, i didn't check-in until after 3am. The first room given to me had people in it, and they were mad I woke them up. I was finally given a room and offered a late checkout (1pm). I was charged DOUBLE the original amount. When I called the hotel I was told it was because I didn't check in before 3am. So... I paid $250 for 8 hours in the room.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Barbara

Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
Beautiful and good location. Raoul in the breakfast area was fabulous!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Kenya Griffith el 5 dic. 2023
Hello Barbara, Thank you so much for taking the time to share your recent hotel experience. Raul is a very special staff member and we will share this with his manager.

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything good
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kenya Griffith el 5 dic. 2023
Hello David, Thank you so much for sharing your recent hotel experience with us. We pride ourselves on working to make sure the guest has a great experience

10/10 Excelente

Jamie

Se hospedó 1 noche en noviembre de 2023
Respuesta de Kenya Griffith el 26 dic. 2023
Hello Jamie, Thank you so much for taking the time to share you recent hotel stay with us. We have a great staff that really understands customer service and work to ensure your stay is special

6/10 Aceptable

Charles

Le gustó: Limpieza, personal y atención
Staff was friendly and properly was fine. Road noise was easily heard in room.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Kenya Griffith el 28 dic. 2023
Hello Charles, Thank you so much for sharing your recent hotel experience with us. We are so very sorry that you experienced road noise. I will share your comments with my management team. Kenya

10/10 Excelente

Tenisha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Kenya Griffith el 26 dic. 2023
Hello Tenisha, Thank you so much for taking the time to share you recent hotel stay with us. We have a great staff that really understands customer service and work to ensure your stay is special

10/10 Excelente

DAN

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was polite and attentive clean restaurant service wonderful 😀
Se hospedó 2 noches en noviembre de 2023
Respuesta de Kenya Griffith el 29 nov. 2023
Hello Dan,Thank you so much for taking the time to share your recent hotel experience. Our team works very hard to ensure our guest feel special and there experience is top notch.

10/10 Excelente

dean

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A very quiet and clean place.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Kenya Griffith el 29 nov. 2023
Hello Dean Thank you so much for taking the time to share your recent hotel experience. Our team works very hard to ensure our guest feel special and there experience is top notch.

10/10 Excelente

Chenghsien

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Kenya Griffith el 29 nov. 2023
Hello Chenghsien, Thank you so much for taking the time to share your recent hotel experience. Our team works very hard to ensure our guest feel special and there experience is top notch.

10/10 Excelente

Linda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en noviembre de 2023
Respuesta de Kenya Griffith el 29 nov. 2023
Hello Linda, Thank you so much for taking the time to share your recent hotel experience. Our team works very hard to ensure our guest feel special and there experience is top notch.

8/10 Bueno

Joseph

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good
Se hospedó 3 noches en noviembre de 2023
Respuesta de Kenya Griffith el 27 nov. 2023
Hello Joseph,Thank you so much for taking the time to share your recent hotel experience with us. We are so glad that your experience was good. What could we have done to make your experience greater?

10/10 Excelente

Jim

Se hospedó 1 noche en noviembre de 2023
Respuesta de Kenya Griffith el 26 dic. 2023
Hello Jim, Thank you so much for taking the time to share you recent hotel stay with us. We have a great staff that really understands customer service and work to ensure your stay is special

8/10 Bueno

Yusuf

Se hospedó 1 noche en noviembre de 2023
Respuesta de ERIKA el 22 nov. 2023
Thank you for your response. We highly appreciate your feedback and work hard to provide the best service possible. We hope to see you again!