The host, Britain, is deceptive in advertising, deficient in customer service, and stingy with products that are supposed to be furnished;IE: 1/2 roll of toilet paper in each bathroom, 1 shampoo, 1 conditioner and 1 bar soap (personal size), 6 towels, hand towels and wash rags for a party of 5 including children. There were no kitchen towels at all. Paint and cleaning products were stashed in pantry on the top shelf, which I believe is an OSHA violation.This host is definitely not up to par with the excellent VRBO experiences we have had in the past.