2/10 Terrible
julie
1 may. 2023
No le gustó: Limpieza
Reservation Cancelled by Host MORNING of Planned Arrival!
It's very hard to articulate how incredibly disappointing this experience was. I made our reservation in November 2022 for a class reunion weekend 4/13-4/16/23. I sent a message via VRBO to the host one week prior to our scheduled arrival just wanting to confirm that all was well; I did not get a response, though, and merely presumed the host was busy and no news was good news. When I checked my email the morning of 4/13 before leaving town, I was shocked to receive notice that the reservation had been cancelled. The host sent a message that "this was an oversight", and that the city of Orlando "no longer allowed short term rentals less than 30 nights". I messaged AND called the host for clarification, though both lines of communication went unanswered. Incidentally, I found a PDF generated by the city of Orlando dated 8/2021 (yes, almost two years ago) which outlines the rules governing these short term rentals. It is obvious that there was no untimely oversight involved here, but rather, a probable blatant disregard for the established rules until maybe just maybe someone was "caught"? Unfortunately I still haven't received any word from the host about this, which has led me to speaking out via this platform. I understand that things happen, plans change, and issues arise. But to have this completely dropped in my lap at the last minute (thank goodness I checked my email before I left town!) with not even a real explanation, much less an "I'm sorry", is pretty crummy and inexcusable, and will make me think twice before ever using VRBO again.
julie
Se hospedó 3 noches en abril de 2023