Minibar, caja de seguridad en la habitación y decoración personalizada

Opiniones sobre Terminus Apartment Hotel, Ascend Hotel Collection

4 out of 5

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 554 de 912 opiniones" "
Evaluación: 8 - Bueno. 265 de 912 opiniones" "
Evaluación: 6 - Aceptable. 62 de 912 opiniones" "
Evaluación: 4 - Mediocre. 22 de 912 opiniones" "
Evaluación: 2 - Terrible. 9 de 912 opiniones" "

9,0/10

Limpieza

8,6/10

Personal y atención

9,4/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Charles

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Spacious and clean apartment style rental
Se hospedó 6 noches en febrero de 2024
Respuesta de Erin el 8 mar. 2024
Hi Charles, I am glad to hear you had a 5/5 stay! We hope to host you again soon.

10/10 Excelente

Susan

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
A spacious apartment close to light railway, walking distance to beach and local restaurants. Comfortable bed, great shower and nice kitchen area.
Se hospedó 4 noches en enero de 2024
Respuesta de Teagan el 12 ene. 2024
Hi Susan, Thanks so much for reviewing your stay with us. We are so happy you had such a wonderful time on your visit to Newcastle! Until Next Time, Teagan

10/10 Excelente

Olexander

Se hospedó 1 noche en diciembre de 2023
Respuesta de Teagan el 12 ene. 2024
Hi Olexander, Thanks so much for reviewing your stay with us - we really appreciate it. Regards, Teagan

10/10 Excelente

Ying

Se hospedó 17 noches en noviembre de 2023
Respuesta de Sophie el 15 dic. 2023
Hi Ying, Thank you so much for leaving us this review! I do hope we get the chance to host you again in the future.

8/10 Bueno

Fiona

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophie el 15 dic. 2023
Hi Fiona, Thank you so much for leaving us a review!We do hope we get the chance to host you again soon.

10/10 Excelente

Brandon

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Very polite staff
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophie el 15 dic. 2023
Hi Brandon, Thank you for taking the time to leave us a review! I'm so pleased to see that you enjoyed your stay with us. I do hope we get the chance to host you again.

10/10 Excelente

Eve

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This was a great place to stay, across from the harbor. Very clean and loved having the nespresso machine in the mornings! We would definitely stay here again!
Se hospedó 6 noches en octubre de 2023
Respuesta de Sophie el 15 dic. 2023
Hi Eve, Thank you for leaving us this review of your stay!It's great to see that you enjoyed your stay with us. We certainly are so lucky to be located where we are I agree. I'm very glad that you found the amenities in the apartment helpful. I do hope we get the chance to host you again soon!

10/10 Excelente

David

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very helpful reception team
Se hospedó 2 noches en noviembre de 2023
Respuesta de Erin el 11 nov. 2023
Hi David, Thank you for taking the time to leave your feedback! We really appreciate it. I am so glad to hear you had a lovely stay, and found our team helpful! I will be sure to pass this on to the rest of my team. Hope to host you again soon!

10/10 Excelente

Sharyn

Se hospedó 2 noches en octubre de 2023
Respuesta de Erin el 27 oct. 2023
Hi Sharyn, I am so glad to hear you had a 10/10 stay!Hope to host you again soon, Kindest,

10/10 Excelente

Sarah

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Amy el 14 oct. 2023
Hi Sarah,Thank you for your 5 star review! We really appreciate it.We are so pleased to hear that you enjoyed your stay.Kindest,Amy

8/10 Bueno

Tracey

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de Sophie el 5 sept. 2023
Hi Tracey, thank you so much for leaving us a review. It's great to see you enjoyed your stay while with us. We do hope we get the chance to host you again! Kindest, Sophie

10/10 Excelente

vicki

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We stayed in a studio apartment. Communication was excellent. Room was clean, quite and spacious. Paid parking was easy. Good shower. There was an unexpected gift package which was a very pleasant surprise. We were both very happy with our stay.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Teagan el 2 sept. 2023
Hi Vicki, Wow, what a lovely review. Thank you so much for taking the time to write this. The team will be chuffed to hear what a lovely experience you've had with us. We can't wait to welcome you back again soon hopefully?Kindest, Teagan

10/10 Excelente

Morgan

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The room was quiet and comfortable and the staff were very helpful
Se hospedó 1 noche en junio de 2023
Respuesta de Sophie el 27 jun. 2023
Hi Morgan, thank you for taking the time to review us! I'm so glad to hear that you found your room nice and quiet and comfortable! You were a pleasure to host, I hope we see you next time you are visiting Newcastle!

10/10 Excelente

Tiffany

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Excellent location, room and great staff. Sophie provided excellent customer service and solutions when we had an issue with our booking. Will return and recommend.
Se hospedó 1 noche en junio de 2023
Respuesta de Teagan el 24 jun. 2023
Hi Tiffany, Thanks so much for taking the time to review your stay with us. Sophie will be absolutely chuffed to hear she provided you with such lovely service. I'll be sure to share this with her. See you next time ! Teagan

10/10 Excelente

Garry

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great place to stay. Ideal location. Friendly and helpful staff. Room very comfortable.
Se hospedó 1 noche en junio de 2023
Respuesta de Sophie el 15 jun. 2023
Hi Garry, thank you kindly for leaving us a review! It's so great to hear that you enjoyed your stay while with us at Terminus! Glad to hear you were able to enjoy the surroundings, aren't we lucky to be located where we are. We do hope to get the chance to host you when you are visiting Newcastle next.

10/10 Excelente

Marion

Se hospedó 1 noche en mayo de 2023
Respuesta de Sophie el 15 jun. 2023
Hi Marion, thank you so much for leaving us a review! It's wonderful to hear that you enjoyed your stay with us, we do hope to see you again soon!

10/10 Excelente

Jungsook

Le gustó: Limpieza, comodidad de la habitación
clean, convenient and friendly
staff were all very friendly. communication was smooth. Text msg was sent on the moring of trip to give us some tips on the checkin. a nice letter and snack bag were found on the desk for us. good view, clean n spacious room with a proper dinner table and sofa, strong hot shower, clean kichen etc, could not fault anything. Quiet at night, very convenient location to any tourist attractions. Did not have to drive to any where. close to good restaurants, pubs, cafes and shops. I loved it and will definitely stay there again.
Se hospedó 2 noches en mayo de 2023
Respuesta de Erin el 10 may. 2023
Hi Jungsook, Thank you SO much for taking the time to leave this lovely feedback! We really appreciate it. I am so glad to hear you had such a lovely experience with us and appreciated all the effort we put in to making everyone's stay special. We are so lucky to be located where we are, aren't we? So many options!I hope we are able to host you again next time you're in Newcastle. Kindest, Erin

8/10 Bueno

Steven

Se hospedó 1 noche en abril de 2023
Respuesta de Erin el 2 may. 2023
Hi Steven, We appreciate you taking the time to leave your review! Hope to have you stay again next time you're in Newcastle.

10/10 Excelente

Cathy

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very spacious room. High ceilings. Lovely view. Received complimentary snacks, nice touch. Friendly staff.
Se hospedó 1 noche en abril de 2023
Respuesta de Amy el 28 abr. 2023
Hi Cathy,Thank you for the review! We are so pleased to hear that you enjoyed the spacious layout of your apartment and that you found our staff to be friendly. We are looking forward to welcoming you to the Terminus again soon.Kindest,Amy

10/10 Excelente

Karen

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great stay! Excellent position, lovely comfortable bed, well appointed, great commication. I will definitely stay here again 😊
Se hospedó 2 noches en abril de 2023
Respuesta de Teagan el 27 abr. 2023
Hi Karen, Thankyou so much for taking the time to review your stay with us. We really appreciate it. Kindest, Teagan

10/10 Excelente

Roberta

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Love this property. I stay regularly. Staff friendly. Good location.
Se hospedó 3 noches en abril de 2023
Respuesta de Sophie el 26 abr. 2023
Hi Roberta, thank you so much for leaving us a review! It's so wonderful to see our guests return time and time again. You are always a pleasure to host! We hope to see you again soon! Kindest!

10/10 Excelente

Yasmin

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2023
Respuesta de Sophie el 17 may. 2023
Hi Yasmin, thank you so much for taking the time to leave us a review. It's so lovely to hear that you enjoyed your stay with us here at Terminus! I do hope we get the chance to host you again. Kindest!

10/10 Excelente

PENELOPE

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Beautiful apartment with lovely staff. Loved every minute of our stay.
Se hospedó 2 noches en abril de 2023
Respuesta de Erin el 25 abr. 2023
Hi Penelope, Thank you so much for taking the time to leave your feedback, we really appreciate it. I am chuffed to hear you loved your stay! Our apartments are so lovely, aren't they?I will be sure to pass your kind words on to the rest of my team. Hope to have you stay with us next time you're in Newcastle!Kindest,

8/10 Bueno

William

Le gustó: Servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2023
Respuesta de Erin el 10 may. 2023
Hi William, Thank you for taking the time to leave your feedback, we really appreciate it!Hope to host you again next time you're in Newcastle. Kindest, Erin

8/10 Bueno

Yeyi

Se hospedó 2 noches en abril de 2023
Respuesta de Erin el 10 may. 2023
Hi Yeyi, Thank you for taking the time to leave your feedback, we really appreciate it!Hope to see you again next time you're in Newcastle. Kindest,

10/10 Excelente

Jonathan

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great staff.
Se hospedó 1 noche en abril de 2023
Respuesta de Erin el 25 abr. 2023
Hi Jonathan, Thank you so much for taking the time to leave your feedback! I am so glad to hear you enjoyed your stay and found our staff to be great! I will make sure to pass your kind words on to the rest of my team. Hope to see you next time you're in Newcastle!Kindest,

8/10 Bueno

Valery

Se hospedó 2 noches en abril de 2023
Respuesta de Sophie el 6 may. 2023
Hi Valery, thank you so much for taking the time to leave us a review! We hope to host you again soon.

10/10 Excelente

Julie-Anne

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great location for exploring the central part of Newcastle. Staff were extremely friendly and very accommodating
Se hospedó 4 noches en abril de 2023
Respuesta de Erin el 16 abr. 2023
Hi Julie-Anne, Thank you so much for taking the time to leave your feedback! I am so glad to hear you loved your stay, I will be sure to pass your kind words on to the rest of of my team. Hope to have you stay with us again next time you're in Newcastle!

10/10 Excelente

Loata

Se hospedó 2 noches en abril de 2023
Respuesta de Erin el 2 may. 2023
Hi Loata, Thank you so much for your 5/5 review! We really appreciate you taking the time to leave this feedback.Hope to have you stay again next time you're in Newcastle.

10/10 Excelente

Lisa

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Room was spectacular, with amazing features, large windows, coffee machine, large spa like shower head, King size bed, snack treats to greet us on arrival! Staff super friendly.
Respuesta de Teagan el 28 mar. 2023
HI Lisa, Thanks so much for reviewing your stay with us !We are glad to hear you loved our amenities and inclusions! We hope to see you back again soon, Teagan

10/10 Excelente

W C Vincent

Se hospedó 1 noche en marzo de 2023
Respuesta de Sophie el 22 mar. 2023
Hi Vincent, thank you for taking the time to review us! So wonderful to hear that you enjoyed your stay with us here at Terminus. We do hope to see you again soon!

10/10 Excelente

Sarah

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great location, located across the road from old Newcastle terminal (before they put in the light rail). Easy walk to the beaches, the breakwall and the light rail. Staff were really friendly and helpful, and our room had an amazing view. Will stay again
Se hospedó 2 noches en marzo de 2023
Respuesta de Teagan el 20 mar. 2023
Hi Sarah, Thanks so much for taking the time to review your stay with us ! We are so glad you had such a pleasant all-round stay with us. We can't wait to welcome you back soon hopefully! Kindest, Teagan

10/10 Excelente

Stefan

Le gustó: Limpieza, comodidad de la habitación
Would come back anytime
Perfect hotel - apartment. Spacious, clean, modern, equipped with everything you need, excellent location.
Se hospedó 2 noches en marzo de 2023
Respuesta de Teagan el 20 mar. 2023
Hi Stefan, Thank you for such an awesome review about your stay with us ! We hope to see you back again sometime soon! Kindest, Teagan

10/10 Excelente

Simone

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great views, great location , Excellent customer service
Se hospedó 2 noches en marzo de 2023
Respuesta de Amy el 10 mar. 2023
Hi Simone,Thank you so much for taking the time to leave us a review, we really appreciate it! It is so wonderful to hear that you loved the location, views, and our customer srvice.We can't wait to welcome you back to the Terminus again soon!Kindest,Amy

10/10 Excelente

Adrian

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Magnificent
Booking - Easy Before Arrival - Text messages Check in - Smooth Arrival in Room - Magnificent, Welcome Gift was fantastic Check Out - we left before reception opened Close proximity to everything
Se hospedó 1 noche en marzo de 2023
Respuesta de Amy el 10 mar. 2023
Hi Adrian,Thank you so much for a lovely review! It's great to hear that you found all aspects of your stay to be easy, from booking to checking out. We would love to have you stay with us again soon!Kindest,Amy

10/10 Excelente

Jodie

Se hospedó 2 noches en marzo de 2023
Respuesta de Teagan el 28 mar. 2023
Thanks so much for reviewing your stay with us Jodie, we really appreciate it !

10/10 Excelente

Jackie

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great location
Se hospedó 3 noches en febrero de 2023
Respuesta de Sophie el 2 mar. 2023
Hi Jackie, thanks so much for taking the time to review us! We're so glad to here that you enjoyed your stay with us. We also love the location, aren't we so lucky to be located where we are! Hope to see you next time you are visiting!

10/10 Excelente

Monique

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
Modern hotel, good facilities in hotel room, outdoor area
Se hospedó 1 noche en febrero de 2023
Respuesta de Erin el 20 feb. 2023
Hi Monique, Thank you so much for taking the time to leave your feedback, we really appreciate it!I am so glad to hear you loved your stay!Hope to see you again next time you're in Newcastle.Kind regards

10/10 Excelente

BRIAN

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
From first contact, customer service was excellent, staff are so friendly and helpful
Se hospedó 2 noches en febrero de 2023
Respuesta de Erin el 20 feb. 2023
Hi Brian, We really appreciate you taking the time to leave your feedback. I am so glad to hear our service was on point! I will make sure to share your kind words with the rest of my team. Hope to see you again soon!

10/10 Excelente

Angus

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 3 noches en enero de 2023
Respuesta de Sophie el 30 ene. 2023
Hi Angus, Thank you so much for taking the time to review us! So pleased to hear that you enjoyed your stay yet again with us at Terminus. Looking forward to seeing you on your next trip!

10/10 Excelente

Bruce

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Room was perfect for a weekend stay, clean, convenient location.
Se hospedó 2 noches en enero de 2023
Respuesta de Erin el 29 ene. 2023
Hi Bruce, Thank you so much for taking the time to leave your feedback, we really appreciate it. I am so glad to hear you loved your stay! We are so lucky to be located where we are. Hope to see you again soon. Kind regardsErin

10/10 Excelente

STUART

Se hospedó 3 noches en enero de 2023
Respuesta de Sophie el 30 ene. 2023
Hi Stuart, Thank you for taking the time to review us! So wonderful to hear that you enjoyed your stay with us here at Terminus. We do hope to see you again soon!

10/10 Excelente

Dave

Se hospedó 3 noches en enero de 2023
Respuesta de Teagan el 6 mar. 2023
Hi Dave, Thanks so much for the 5/5! We are glad to see you had such a wonderful stay. See you next time, Teagan

10/10 Excelente

Allan

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Recommend spending extra and getting Harbour views with balcony....so relaxing! Great proximity to beach and lots of options for a leisurely stroll. Beds are firm otherwise hard to fault this place.
Se hospedó 1 noche en enero de 2023
Respuesta de Teagan el 27 ene. 2023
Hi Allan, Thank you so much for your kind words. I am so happy to hear you had such a relaxing stay with us here at the Terminus ! We will see you next time, Teagan

6/10 Aceptable

Cliente verificado

Viajó con su familia
Great location
Location was great - central to a lot of spots. The staff were friendly and professional. However, the layout of the apartment can be re-considered. The sitting area and tv were not aligned and the bedrooms seemed tight with limited space.
Se hospedó 2 noches en enero de 2023
Respuesta de Teagan el 27 ene. 2023
Hi There, Thank you so much for taking the time to review your stay with us. I am sorry to hear you didn't like the layout of your apartment. Each room is quite unique here at the Terminus. Be sure to give us a call next time if you choose to stay again, and we will get you in the perfect room for you! Kindest, Teagan

10/10 Excelente

Russell

Respuesta de Teagan el 6 mar. 2023
Hi Russel, We really appreciate the time taken to review your stay with us. We can't wait to have you back again soon hopefully? Kindest Regards, Teagan

10/10 Excelente

CARMEL

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en enero de 2023
Respuesta de Teagan el 14 ene. 2023
Wow! Thanks for the 10/10 Carmel. We love to see that people have had such a wonderful stay with us. Until next time ! Kindest, Teagan

10/10 Excelente

Sean

10/10 Excelente

Clare

10/10 Excelente

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