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Opiniones sobre Novotel Newcastle Beach

4.5 out of 5
Novotel Newcastle Beach
5 King Street, Newcastle, NSW

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 483 de 1001 opiniones" "
Evaluación: 8 - Bueno. 362 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 97 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 42 de 1001 opiniones" "
Evaluación: 2 - Terrible. 17 de 1001 opiniones" "

9,0/10

Limpieza

8,8/10

Personal y atención

8,0/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Oscar

Viajó por negocios
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Mal servicio
El lavatorio del baño estaba tapado. Tuve que pedir a la recepción que lo destaparan. El servicio del restaurant malo. Llegué a esperar que me atendieran hasta 45 minutos
Se hospedó 1 noche en febrero de 2020
Respuesta de Abdallah - Front Office Manager el 24 mar. 2020
Dear Oscar Thank you for taking the time to tell us about your experience at the Novotel Newcastle Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdallah EL-Ghozze Front Office Manager

4/10 Mediocre

Jay

No le gustó: Servicios
Not a thi g
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Steve

Viajó con su familia
Le gustó: Personal y atención, servicios
The staff were very friendly and helpful and the location is great, but the ocean view balcony room we booked was in fact a room looking directly into an office building with a slight view of the water over top of the office building. The office staff were very visible to us and had a direct view to our room which was very unnerving. The balcony was also locked and not useable. The room also had a musty/cleaning product smell that was very noticeable. These items unfortunately made our stay at Novotel disappointing, despite the extremely nice front desk staff and great area the hotel is located in. The room we were in should be properly advertised and not over-sold. We would not have paid as much as we did had we known the actual situation.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

DANNY

Viajó con su familia
close to beach and city, easy walk to really interesting areas of Newcastle
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Priscilla

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Darlene

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were very helpful and very friendly and nice,the room was very clean
Se hospedó 1 noche en febrero de 2024
Respuesta de James el 29 feb. 2024
Dear Darlene,Thank you for taking the time in providing a review about your recent stay. We are glad you enjoyed your stay and hope to welcome you back to the hotel in the near future.Kind Regards,James

6/10 Aceptable

Zana

Le gustó: Personal y atención
Se hospedó 1 noche en enero de 2024
Respuesta de James el 29 feb. 2024
Dear Zana,Thank you for taking the time in providing a review about your recent stay. We are glad you enjoyed your stay and hope to welcome you back to the hotel in the near future.Kind Regards

8/10 Bueno

Maria

Se hospedó 1 noche en enero de 2024
Respuesta de James el 29 feb. 2024
Dear Maria,Thank you for taking the time in providing a review about your recent stay. We are glad you enjoyed your stay and hope to welcome you back to the hotel in the near future.Kind Regards,

10/10 Excelente

Corina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de James el 29 feb. 2024
Dear Corina,Thank you for taking the time in providing a review about your recent stay. We are glad you enjoyed your stay and hope to welcome you back to the hotel in the near future.Kind Regards

10/10 Excelente

Sascha

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Near to the Beach perfect
Se hospedó 1 noche en enero de 2024
Respuesta de James el 29 feb. 2024
Dear Sascha,Thank you for taking the time in providing a review about your recent stay. We are glad you enjoyed your stay and hope to welcome you back to the hotel in the near future.Kind Regards

2/10 Terrible

Matthew

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Allan Bartholin

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Elizabeth

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Edward

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location
Great hotel in a great location. Close to downtown and the beach areas.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Chris

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Michael

Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Michael

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All round very good. Great location, close to beach and quiet. Surprisingly good bistro restaurant at the hotel and had a lovely meal the one night we stayed and then buffet breakfast the morning we left. Will be back.
Se hospedó 1 noche en noviembre de 2023
Respuesta de James el 9 nov. 2023
Dear Michael,Thank you for taking the time in providing feedback about your recent stay. We are thrilled to hear you enjoyed the location and the meals in the restaurant. We hope to welcome you back to the hotel soon

8/10 Bueno

jooho

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
출장으로 이용했는데 깨끗하고 무난했습니다
Se hospedó 1 noche en octubre de 2023
Respuesta de James el 29 oct. 2023
친애하는 주호 님,시간을 내어 최근 숙박에 대한 피드백을 제공해 주셔서 감사합니다. 우리는 당신이 즐거운 시간을 보냈다는 소식을 듣고 기쁘게 생각하며 가까운 시일 내에 다시 당신을 환영하기를 바랍니다.친절한 감사

10/10 Excelente

Andrew

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de James el 29 oct. 2023
Dear Andrew,Thank you for taking the time in providing feedback about your recent stay. We are glad yo hear you enjoyed your stay and hope to welcome you back in the near future.Kind Regards

8/10 Bueno

Jonathan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location and drifting desk staff
Se hospedó 1 noche en octubre de 2023
Respuesta de Lily el 25 oct. 2023
Dear Jonathan, We are so pleased to hear that you enjoyed your recent stay. We hope to see you back at the hotel soon. Warm Regards, Lily

8/10 Bueno

Jon

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the location with the opportunity to watch whales at play from the balcony of the room overlooking the sea.
Se hospedó 4 noches en octubre de 2023
Respuesta de Lily el 25 oct. 2023
Dear Jon, Thank you for taking the time to provide a review of your recent stay, we are so glad to hear that you enjoyed your stay. We hope to see you back soon. Warm Regards, Lily

8/10 Bueno

Dinis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Lily el 23 oct. 2023
Thank you for your feedback Dinis, we are so glad you enjoyed your stay and hope to see you soon.

6/10 Aceptable

Louisa

Viajó con su familia
Le gustó: Personal y atención, servicios
No le gustó: Limpieza
NO water bottles or any minibar in room. had to drink tap water. room was looking tired and not overly clean. Huge thickness of dust under the bed. Bed was comfortable.
Se hospedó 1 noche en octubre de 2023
Respuesta de Lily el 12 oct. 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excelente

Nichanan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Family rooms is huge and bed are very comfortable
Se hospedó 1 noche en octubre de 2023
Respuesta de James el 29 oct. 2023
Dear Nichanan,Thank you for taking the time in providing a review about your recent stay. We are glad to hear you enjoyed your stay. We hope to welcome you back in the future.Kind Regards

4/10 Mediocre

Shayne

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Hairdryer was not function normally and had a head that did not match/fit the unit. Spa not functional. Having to pay additionally for parking where as most other hotels include parking for free. Window latch not able to be secured properly, letting the cold in. AC did not work. It would turn on for a second and then it would go off.As result couldn't heat the room Restaurant chairs were all worn out. It is not what you'd expect from a hotel like Novotel.
Se hospedó 1 noche en septiembre de 2023
Respuesta de James el 27 sept. 2023
Dear Shayne,Thank you for taking the time to tell us about your experience at the Novotel Newcastle Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have passed on your comments to the team about the room to the team for further investigation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,

8/10 Bueno

Stan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de James el 15 sept. 2023
Dear Stan,Thank you for taking the time in providing a review, and glad you enjoyed your stay.We hope to welcome you back soon.

10/10 Excelente

Matt, Llanarth

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed 2 nights, the room was nice, clean and it was refreshing to stay in a hotel that had a shower that didnt flood the bathroom floor for a change. We got in later on the first night but were still able to get a really nice meal in the restaurant at 8:30pm. Our only gripe was the lack of a smart TV.
Se hospedó 2 noches en septiembre de 2023
Respuesta de James el 11 sept. 2023
Dear Matt,Thank you for taking the time in providing feedback about your recent stay. We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will pass on your comments about the TV to the relevant department. We hope to welcome you back soon.Kind Regards,James

8/10 Bueno

William, SOUTH TURRAMURRA

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent location near City Beach, Light Rail, Restaurants
Se hospedó 2 noches en agosto de 2023
Respuesta de James el 3 sept. 2023
Dear William,Thank you for taking time in providing feedback about your recent stay. We are glad you enjoyed your stay and hope to welcome you back soon.Kind Regards

2/10 Terrible

Kathleen

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en junio de 2023
Respuesta de Novotel Newcastle Beach el 6 ago. 2023
Hi Kathleen,Thank you for taking the time in providing a review about your stay. We apologise that the standard was not up to expectation.Kind Regards

8/10 Bueno

Andrew

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great friendly staff. Really comfy bed. Conveniently located.
Se hospedó 2 noches en julio de 2023
Respuesta de James el 4 ago. 2023
Hi Andrew,Thank you for taking the time in providing a review about your recent day. We are glad you enjoyed your stay and hope to welcome you back.Kind Regards,

10/10 Excelente

Shibli

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good
Se hospedó 3 noches en julio de 2023
Respuesta de James el 4 ago. 2023
Hi Shibli,Thank you for taking the time in providing a review about your recent day. We are glad you enjoyed your stay and hope to welcome you back.Kind Regards,

10/10 Excelente

Galiema

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location opposite the beach. Free upgrade was welcomed after a long drive. Great staff
Se hospedó 1 noche en julio de 2023
Respuesta de James el 4 ago. 2023
Hi Galiema,Thank you for taking the the time in providing feedback about your recent stay. We are glad you enjoyed your stay, and hope to welcome you back soon. Kind Regards

10/10 Excelente

Chad

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
A great location within walking distance of the beach and plenty of restaurants in the area. The facilities are great, especially the gym.
Se hospedó 2 noches en julio de 2023
Respuesta de James el 4 ago. 2023
Hi Chad,Thank you for taking the time in providing a review about your recent day. We are glad you enjoyed your stay and hope to welcome you back.Kind Regards,

8/10 Bueno

Brooke

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Location, comfort, ease of check in
Se hospedó 1 noche en julio de 2023
Respuesta de James el 4 ago. 2023
Hi Brooke,Thank you for taking the time in providing a review about your recent day. We are glad you enjoyed your stay and hope to welcome you back.Kind Regards,

4/10 Mediocre

Christina

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención
Love the location and have stayed previously and had a lovely time. The service this time was terrible and exacerbated simple problems that could have been easily solved. A couple of times we were told (having arrived on Friday evening, that the issue couldn't be addressed until Monday. We were staying 4 nights at $200 a night, and that nothing could be done until our last day seemed ridiculous (couldn't fix in the internet in our room, didn't replace a phone handset that was broken (had to call reception from my mobile), curtains in the room with internet didn't fit the windows (too short and too narrow)).
Se hospedó 4 noches en junio de 2023
Respuesta de James el 4 ago. 2023
Good Morning Christina,Thank you for taking the time in taking time in providing feedback about your recent stay. We apologise that your stay was not up to Novotel standard. I have passed on your feedback to our maintenance and housekeeping department for further investigation. Again, thank you for taking the time in providing feedback. Kind Regards

10/10 Excelente

Tanya

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2023
Respuesta de James el 4 ago. 2023
Hi Tanya,Thank you for taking the time in providing a review about your recent day. We are glad you enjoyed your stay and hope to welcome you back.Kind Regards,

8/10 Bueno

Susan

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
Staff were friendly. Room can be cleaner and windows too. But overall experience was good
Se hospedó 2 noches en junio de 2023
Respuesta de James el 15 jun. 2023
Dear Susan,Thank you for your feedback. I will pass on your feedback to the housekeeping department for further investigation. Kind Regards

4/10 Mediocre

Matthew

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
The ‘king bed’ was just two single beds pushed together. Was disappointing for $380 a night.
Se hospedó 1 noche en mayo de 2023
Respuesta de James el 15 jun. 2023
Good Morning,Thank you for taking the time in providing feedback. I will pass on your feedback to the relevant departments. Kind Regards

10/10 Excelente

Dena

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff are very nice. Was a pleasure to stay there.
Se hospedó 1 noche en mayo de 2023
Respuesta de James el 19 may. 2023
Hi Dena,Thank you for taking the time in providing feedback. We are happy you enjoyed your stay and hope to welcome you back soon!

10/10 Excelente

Annette, Charlestown

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great proximity to beach and local restaurants and cafes
Se hospedó 1 noche en abril de 2023
Respuesta de James el 19 may. 2023
Dear Annette,Thank you for taking the time in providing feedback. We are happy you enjoyed your stay and hope to welcome you back soon!

10/10 Excelente

Anna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great room - spacious, new, clean. Very comfy bed. Hotel is in a great location, very close to the beach.
Se hospedó 2 noches en enero de 2023
Respuesta de James el 19 may. 2023
Dear Anna,Thank you for taking the time in providing feedback. We are happy you enjoyed your stay and hope to welcome you back soon!

10/10 Excelente

Sharon

Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Leanne

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones

10/10 Excelente

Rachel

Viajó con su familia y niños pequeños, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff here were absolutely amazing. It was my wedding weekend and they went above and beyond to make sure we were catered for.
Se hospedó 2 noches en febrero de 2023

6/10 Aceptable

April

Viajó con su pareja
Good location. Hot in the foyer. Spa working but no bubbles.
Se hospedó 2 noches en enero de 2023

6/10 Aceptable

Marie

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
It was ok. Nothing exceptional or luxury. The spa room was hot and badly needed ventilation. The chemical fumes stung my eyes and I needed to leave. Probably a bit over priced.
Se hospedó 4 noches en enero de 2023

8/10 Bueno

Paul

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location. Getting stung $25 a night for parking is a bit rich though.
Se hospedó 4 noches en enero de 2023

6/10 Aceptable

Lucien

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Receptie kon vriendelijker.

6/10 Aceptable

Ibrahim

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
Finns bättre alternativ
Inget märkligt hotell. Vet inte om det är värt pengarna. Det var problem med rummet fönster som var inte tät. Fläkt ljudets brus gjorde att det var svårt att sova. Det tog 2 dagar att byta ett annat rum. Rummet receptionen erbjöd hade samma problem. Frukosten var enkel. Inget gott fanns. Samma sorts frukost som var inte så nyttigt. Nära till stranden.
Se hospedó 4 noches en enero de 2023

10/10 Excelente

Lynn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly and helpful staff
Se hospedó 1 noche en enero de 2023