Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience.

Hello Ricardo, We are so sorry that there was a problem with your bathroom. Please know that we have brought your comments to the attention of our leadership team. Thank you for staying with us. We hope you give a second opportunity to provide you with a much better stay.

Hello Ingrid, We truly apologize for the service issues you experienced. We have already addressed these issues with our team and we hope you will come back to enjoy a much better experience.

Hello Hugo,thank you for sharing your views about your stay. First let my apologize for issues you experienced during your stay. We had an unfortunate and isolated event with our elevator being out of service. We have been notifying every guest about this issue so they can decide to stay or cancel their reservation. Additionally we let everyone know that we authorize their credit card for $50.00 per night. It is posted on our website and right before you make the reservation it tells you again that the hotel requires a $50 per night security deposit that will be collected at time of check-in. I recommend that you always check this information before you book a hotel in New York City since most hotels here collect a security deposit. We release the deposit as soon as you check out. After that, it is up to your bank to decide when they want to reflect your funds. U.S. bank accounts normally show the funds back in your account 3-5 business days. International banks can take anywhere from 3 business days to as far as two months to add the funds to your account. We also let you know this information at checkin. If your deposit is not released, please contact the hotel do that we can help fix the problem. Thank you for staying with us and we hope to see you again. Best, Angela

Dear guest, Thank you for your feedback and rating! I am glad that your stay was overall a good one. We hope you can continue to choose staying with us in the near future. Stay safe! Sincerely, Jennifer C. Front Office Manager

Dear guest, Thank you for your candid feedback! I am sorry to hear you had issues with parking however this is listed on all of our websites. We hope you can understand this stay was an exception and you will continue choosing to stay with us. Thank you Jennifer Chuya Front Office Manager

Dear Karen. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Tristan Wilkins Front Desk Supervisor.

Dear Vero. Thank you for your positive comments. I am so glad to hear that you enjoyed our stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Tristan Wilkins Front Desk Supervisor.

Thank you for your review and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation. Tristan Wilkins Front Desk Supervisor.

Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Tristan Wilkins Front Desk Supervisor.

Dear guest, Thank you for your review! I hope you will choose to stay with us again. Jennifer Chuya Front Office Manager

Gracias por su comentario. Una disculpe sobre el precio del parqueo pero desafortunadamente como aqui en New York el parqueo es limitado nosotros cobramos $44.15 por noche por parqueo. Jennifer Chuya Front Office Manager

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Jennifer Chuya Front Office Manager

Thank you for your positive comments and I am pleased that you had a good stay overall.However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation. Tristan Wilkins Front Desk Supervisor.

We appreciate you taking the time to provide us with such detailed feedback about your stay. I am sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. Tristan Wilkins Front Desk Supervisor.

We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

Dear Edie. Thank you for taking the time to provide us with your review. I apologize for the inconvenience experienced during your last stay with us. I have passed your comments on to our housekeeping department as this is not the experience we wish for our guests. Despite this we hope to welcome you back on your next visit to NYC.

Muchísimas gracias por tomar su tiempo en recomendarnos. Nosotros estamos orgullosos de mantener la satisfacción de nuestros huéspedes. Espero que su próxima estadía sea con nosotros la próxima vez que usted esté por Nueva York! Oscar Perez - Front Office Manager