Le agradecemos que comparta sus pensamientos con nosotros, Wandy. Es desalentador escuchar que no estaba satisfecho con su estadía aquí en DoubleTree by Hilton, Metropolitan - New York City. Nos preocupamos profundamente por su satisfacción, por lo que lamentamos que no le haya impresionado el servicio que le brindó nuestro equipo. Esta no es la experiencia que pretendemos brindarle, por lo que abordaremos esta preocupación a medida que avancemos.

Thank you for sharing your thoughts with us. We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps​ are erased for our future guests. Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know. Have a great day!

We appreciate the feedback.. It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

Thanks for the feedback. It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.