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Opiniones sobre 1 Hotel South Beach

5 out of 5
1 Hotel South Beach
2341 Collins Avenue, Miami Beach, FL

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 766 de 1009 opiniones" "
Evaluación: 8 - Bueno. 96 de 1009 opiniones" "
Evaluación: 6 - Aceptable. 53 de 1009 opiniones" "
Evaluación: 4 - Mediocre. 36 de 1009 opiniones" "
Evaluación: 2 - Terrible. 58 de 1009 opiniones" "

9,4/10

Limpieza

9,2/10

Personal y atención

9,4/10

Servicios

9,4/10

Estado de la propiedad e instalaciones

9,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Katheryne

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Las instalaciones y cordialidad, aseo y servicio es excelente, le apuntaría a mejorar un poco la comida.
Se hospedó 1 noche en marzo de 2024
Respuesta de Mauricio Miguelena el 5 mar. 2024
Dear Katheryne, Thank you for taking the time to leave a review about your recent stay at 1 Hotel South Beach. We are delighted to hear that you found our facilities to be excellent and our team to be friendly and attentive to your needs. They take great pride in providing exceptional service to all our guests, and it is always rewarding to receive such positive feedback.We would also like to thank you for highlighting our cleanliness, as we believe that a clean and hygienic environment is crucial for our guests' comfort and well-being. Our housekeeping team works tirelessly to maintain the highest standards of cleanliness throughout the hotel.We appreciate your honest feedback regarding the food on our property, and we apologize if it did not meet your expectations. We always strive to offer a diverse and delicious menu to cater to the different tastes of our guests. Please be assured that we will take your feedback into consideration and work on improving the quality of our food.Once again, thank you for choosing to stay with us and for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards, Mauricio Miguelena, General Manager

10/10 Excelente

Hector Alfredo Rojas

Se hospedó 3 noches en julio de 2023
Respuesta de Mauricio Miguelena el 26 jul. 2023
Dear Hector, A perfect 5-star rating! Wow! We can't tell you how much this means to me and our team! Our team takes great pride in the level of service and attention to detail that we provide our guests, and we are very happy to read this was extremely evident during your stay.Thank you,Mauricio Miguelena, Resort Manager

8/10 Bueno

Marcos

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bonito Hotel el precio es alto en general buena calidad
Se hospedó 2 noches en abril de 2023
Respuesta de David el 29 abr. 2023
Buenos dias Marcos, Muchas gracias port us buenos comentarios.Los esperamos nuevamente!

10/10 Excelente

Expo Moda

Se hospedó 1 noche en abril de 2023
Respuesta de Celesse el 1 may. 2023
Thank you for your feedback, we are glad you enjoyed the hotels facilities and hope to welcome you back soon!

10/10 Excelente

Federico Alejandro

Se hospedó 1 noche en marzo de 2023
Respuesta de Mauricio Miguelena, Resort Manager el 27 mar. 2023
Dear Mr. Alejandro, Thank you for the perfect score! We hope you are able to come back and visit us soon!Sincerely,

10/10 Excelente

Arnoldo

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2023
Respuesta de David el 20 ene. 2023
Good Afternoon,Thank you for taking the time to leave us a 5 Star Review.

8/10 Bueno

Tamara

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Demasiada gente, ruidoso
Se hospedó 2 noches en julio de 2022
Respuesta de Reservations el 24 jul. 2022
Thank you for your feedback. We will be addressing your concerns.

8/10 Bueno

Mauricio

Viajó por negocios, Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
Mal servicio de limpieza, todo lo demas bien.
Se hospedó 2 noches en junio de 2022
Respuesta de Reservations el 1 jul. 2022
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excelente

Luis

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en junio de 2022

10/10 Excelente

Maria

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect
Se hospedó 1 noche en junio de 2022
Respuesta de Michelle el 22 jun. 2022
Dear 1 Hotel Guest, Thank you for your recent exceptional review regarding your stay at 1 Hotel South Beach. We are delighted to learn you had an excellent experience with us and enjoyed the hotel amenities during your stay. We look forward to welcoming you back for another incredible stay soon. Kind Regards, 1 Hotel South Beach Management

6/10 Aceptable

Manuel

Viajó con su pareja
Le gustó: Limpieza
El precio no coincide con lo que ofrece el hotel.
Se hospedó 5 noches en octubre de 2021
Respuesta de 1 Hotel South Beach Management el 19 oct. 2021
Dear 1 Hotel Guest, Thank you very much for sharing feedback from your recent stay. We value and appreciate all your comments. Please be assured it will be communicated with those concerned. Thank you for choosing and recommending 1 Hotel South Beach, your advocacy is greatly appreciated. We hope to welcome you back to 1 Hotel South Beach. Best regards, 1 Hotel South Beach Management

10/10 Excelente

Ivan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
👍👍
Se hospedó 4 noches en septiembre de 2021
Respuesta de 1 Hotel South Beach Management el 12 sept. 2021
Dear 1 Hotel Guest, Thank you for sharing your feedback of your recent stay at 1 Hotel South Beach. We are very pleased to learn you had a remarkable experience and enjoyed the hotel amenities. We pride ourselves on the culture we have created and the ability of our 1 team to create the most inspiring hotel experience. Your advocacy of us is truly valued and appreciated. Looking forward to welcoming you back to our oasis soon! Warm Regards, 1 Hotel South Beach Management

10/10 Excelente

Juan m

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
La arquitectura del otel
Se hospedó 2 noches en junio de 2021
Respuesta de 1 Hotel South Beach Management el 10 sept. 2021
Dear 1 Hotel Guest, Thank you for sharing your feedback of your recent stay at 1 Hotel South Beach. We are very pleased to learn you had a remarkable experience and enjoyed the hotel amenities. We pride ourselves on the culture we have created and the ability of our 1 team to create the most inspiring hotel experience. Your advocacy of us is truly valued and appreciated. Looking forward to welcoming you back to our oasis soon! Warm Regards, 1 Hotel South Beach Management

6/10 Aceptable

Federico

No le gustó: Limpieza, personal y atención, servicios
Se hospedó 7 noches en julio de 2021

8/10 Bueno

Ricardo

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en junio de 2021
Respuesta de Reservations el 8 jul. 2021
Dear 1 Hotel Guest, Thank you for sharing your feedback of your recent stay at 1 Hotel South Beach. We are very pleased to learn you had a remarkable experience and enjoyed the friendly and personalized service from our team members. We pride ourselves on the culture we have created and the ability of our 1 team to create the most inspiring hotel experience. Your advocacy of us is truly valued and appreciated. Looking forward to welcoming you back to our oasis soon! Warm Regards, 1 Hotel South Beach Management

10/10 Excelente

Marcelo

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Miami lo mejor
Todo genial
Se hospedó 6 noches en junio de 2021
Respuesta de 1 Hotel South Beach Management el 29 jun. 2021
Dear 1 Hotel Guest, Thank you for your recent exceptional review regarding your stay at 1 Hotel South Beach. We are delighted to learn you had an excellent experience with us and enjoyed the hotel amenities during your stay. We are thrilled to read we exceeded your expectations and left a memorable impression. Thank you for choosing and recommending 1 Hotel South Beach, your advocacy is greatly appreciated. We look forward to welcoming you back for another incredible stay soon. Kind Regards, 1 Hotel South Beach Management

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Ubicación. Calidad de hotel
Hermoso hotel . Lindo y excelente servio y ubicación
Se hospedó 3 noches en enero de 2021
Respuesta de Reservations el 20 ene. 2021
Dear 1 Hotel Guest, Thank you for your kind compliments and feedback of your stay at 1 Hotel South Beach. We are very pleased to learn you had an excellent experience with us. Thank you for your generous comments on our attentive team; we are pleased to learn you found them warm and welcoming. We pride ourselves on the culture we have created and the ability of our team members to create the most inspiring hotel experience and we are truly thrilled we exceeded your expectations. Your advocacy of us is truly valued and appreciated. Looking forward to welcoming you back to our oasis for another exceptional stay at 1 Hotel South Beach. Kind Regards, 1 Hotel South Beach Management

10/10 Excelente

Evelyn Janet, Pachuca, Hidalgo

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo me pareció excelente !!! Muy buen servicio y las instalaciones increíbles
Se hospedó 2 noches en diciembre de 2020
Respuesta de 1 Hotel South Beach Management el 18 dic. 2020
Dear 1 Hotel Guest, Thank you for your recent exceptional review regarding your stay at 1 Hotel South Beach. We are delighted to learn you had an excellent experience with us and enjoyed the hotel amenities during your stay. Thank you for your praise on our guest service and fantastic team members. Thank you for choosing and recommending 1 Hotel South Beach, your advocacy is greatly appreciated. We look forward to welcoming you back for another incredible stay soon.

6/10 Aceptable

Eric

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No fue lo esperado. Overpriced en todo. Servicio deficiente en los restaurantes. Lugar fantástico pero no vale el precio.
Se hospedó 1 noche en noviembre de 2020
Respuesta de Management Team el 24 nov. 2020
Dear 1 Hotel Guest, thank you for staying at 1 Hotel South Beach. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish, and we are truly sorry that we did not carry out this promise. I have notified our management team so that we may look further into this matter. We would love to discuss your experience further with you. Thank you.

10/10 Excelente

Catalina

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2020
Respuesta de 1 Hotel South Beach Management el 2 oct. 2020
Dear 1 Hotel Guest, Thank you for your recent exceptional review regarding your stay at 1 Hotel South Beach. We are delighted to learn you had an excellent experience with us and enjoyed the hotel amenities during your stay. We are thrilled to read we exceeded your expectations and left a memorable impression. Thank you for choosing and recommending 1 Hotel South Beach, your advocacy is greatly appreciated. We look forward to welcoming you back for another incredible stay soon. Kind Regards, 1 Hotel South Beach Management

10/10 Excelente

Lanie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff is wonderful and the food and drinks were great. Highly recommend.
Se hospedó 1 noche en abril de 2024
Respuesta de Mauricio Miguelena el 24 abr. 2024
Dear Lanie, Thank you for your positive review of 1 Hotel South Beach. We are thrilled to know that you had a wonderful experience with our team and enjoyed the food and drinks during your stay. Our team takes great pride in providing exceptional service and we are glad to know that it did not go unnoticed.We also appreciate your recommendation to others. It is our goal to ensure that each and every guest has a memorable and pleasant stay with us. We will pass on your compliments to our kitchen and team, who will be delighted to hear that their efforts are appreciated.We hope to welcome you back soon and exceed your expectations once again. Thank you for choosing to stay with us and for sharing your feedback. Warm regards, Mauricio Miguelena, General Manager

10/10 Excelente

Eunice

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is amazing
Se hospedó 4 noches en abril de 2024
Respuesta de Mauricio Miguelena el 24 abr. 2024
Dear Eunice, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excelente

Yasmeen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Alexis

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff was attentive and personable. The property is 10/10. We have stayed at many hotels on Collins Ave but will not be booking anywhere else from now on. Worth the splurge.
Se hospedó 3 noches en abril de 2024
Respuesta de Mauricio Miguelena el 24 abr. 2024
Dear Alexis, Thank you so much for taking the time to write a review of your recent stay at 1 Hotel South Beach. We are thrilled to hear that you had such a wonderful experience with us.Our team strives to provide top-notch service to all of our guests, and we are delighted to know that you found them to be attentive and personable. We will definitely pass along your compliments to the team, as it is always rewarding for them to hear when their hard work is appreciated.We are also pleased to hear that our property met your expectations and received a perfect 10/10 rating from you. We take great pride in maintaining our facilities to the highest standards, and we are glad that our efforts have not gone unnoticed.It means a lot to us that you have found our hotel worth the splurge. We promise to continue providing exceptional experiences to all of our guests and we cannot wait to have you back for another unforgettable stay.Thank you again for your kind words and for choosing to stay with us. We look forward to welcoming you back to 1 Hotel South Beach in the near future.Best regards,Mauricio Miguelena, General Manager

10/10 Excelente

Carol

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2024
Respuesta de Mauricio Miguelena el 23 abr. 2024
Dear Carol, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excelente

Jordan

Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
The absolute best pool staff at SOAK cabanas. Highly recommend during your stay.
Se hospedó 3 noches en marzo de 2024
Respuesta de Mauricio Miguelena el 22 abr. 2024
Dear Jordan, Thank you for taking the time to share your review with us. We are thrilled to hear that you had an enjoyable experience at the Wave cabanas and that you found our pool team to be the best. Our team works tirelessly to provide exceptional service to our guests, and we are delighted that their efforts did not go unnoticed. We are glad that you would highly recommend our cabanas during a stay with us. The pool is indeed a fantastic place to relax and unwind, and our staff takes great pride in making sure that every guest has a comfortable and enjoyable time. We will definitely pass along your kind words to them, as it will serve as motivation to continue exceeding our guests' expectations. Thank you for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back to 1 Hotel South Beach in the future. Warm regards,Mauricio Miguelena, General Manager

10/10 Excelente

Carlos

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The rooms are spacious. The property is gorgeous. Just all around great experience.
Se hospedó 5 noches en abril de 2024
Respuesta de Mauricio Miguelena el 18 abr. 2024
Dear Carlos, Thank you so much for taking the time to write such a lovely review. We are delighted to hear that you had a great experience during your stay at 1 Hotel South Beach. Our team takes great pride in ensuring that our guests have a comfortable and enjoyable stay and we are glad that we were able to meet your expectations.Our spacious rooms are designed with our guests' comfort in mind and we are happy to know that you found them to your liking. It is also great to hear that you enjoyed our beautiful property. We strive to provide a serene and luxurious ambiance for our guests to relax and unwind in.We appreciate your positive feedback and it means a lot to us as it motivates us to continue providing the best possible experience for our guests. Thank you for choosing to stay with us and we hope to welcome you back in the near future for another exceptional stay.Sincerely, Mauricio Miguelena, General Manager

6/10 Aceptable

maria

Le gustó: Servicios, estado de la propiedad e instalaciones
Sofa bed in the one bedroom suit it was absolutely terrible. Room smelled like cigarets
Se hospedó 3 noches en abril de 2024
Respuesta de Mauricio Miguelena el 16 abr. 2024
Dear Maria, Thank you for taking the time to review 1 Hotel South Beach. We are disheartened to hear that your experience with the sofa bed in your accommodations was not up to your expectations. Our team takes great pride in providing comfortable and well-maintained rooms for our guests, and we apologize for any discomfort or inconvenience you may have experienced.We have addressed this issue with our housekeeping staff to ensure that all rooms are thoroughly checked for any lingering odors and that the sofa bed is in good condition for future guests. Please know that we take all guest feedback seriously and are constantly working to improve our services.We would appreciate the opportunity to make it up to you and regain your confidence in 1 Hotel South Beach. If you decide to stay with us again in the future, please reach out to our Front Desk team who will be happy to assist you in selecting a room that meets your needs and expectations.Thank you for choosing to stay with us and we hope to have the chance to welcome you back to 1 Hotel South Beach for a more enjoyable experience.Sincerely,Mauricio Miguelena, General Manager

10/10 Excelente

Troy

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Amazing
Se hospedó 2 noches en abril de 2024
Respuesta de Mauricio Miguelena el 15 abr. 2024
Dear Troy, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excelente

Chelsea

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent service
Se hospedó 2 noches en abril de 2024
Respuesta de Mauricio Miguelena el 15 abr. 2024
Dear Chelsea, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excelente

Kenneth

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room size alone made it worth the stay but everything was great!
Se hospedó 6 noches en marzo de 2024
Respuesta de Mauricio Miguelena el 11 abr. 2024
Dear Kenneth, Thank you for taking the time to leave us a review about your recent stay 1 Hotel South Beach. We are delighted to hear that you had a positive experience and found the room size to be worth your stay. We pride ourselves on providing comfortable and spacious accommodations for our guests to relax and unwind in.We value your loyalty and hope to have the opportunity to welcome you back to 1 Hotel South Beach in the near future. Thank you again for choosing 1 Hotel and for sharing your wonderful review.Best regards,Mauricio Miguelena, General Manager

10/10 Excelente

Jacquelyn Suzanne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This property not only looks good but it smells good, I love the option of different pools and food. The rooms are amazing and large!! EXELLENT hotel I can't wait to go back.
Se hospedó 4 noches en abril de 2024
Respuesta de Mauricio Miguelena el 10 abr. 2024
Dear Jacquelyn, Thank you for taking the time to share your experience at 1 Hotel South Beach. We are delighted to hear that you enjoyed your stay with us and found our property to be visually appealing and pleasant-smelling. Our team works hard to maintain high standards of cleanliness and comfort for our guests, and we are glad that this was reflected during your visit.We are also pleased to know that you appreciated the options for pools and food available at our hotel. We strive to offer a variety of amenities to suit the preferences of all our guests, and we are glad that you found something to your liking. We will be sure to pass along your kind words to our team.It is wonderful to hear that our spacious and well-appointed rooms exceeded your expectations. We take pride in providing our guests with a comfortable and relaxing space to unwind after a day of exploring or working.Thank you for choosing 1 Hotel South Beach and for sharing your positive feedback. We can't wait to welcome you back for another excellent stay.Sincerely, Mauricio Miguelena, General Manager

10/10 Excelente

PAT

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This hotel brand is unmatched and absolutely beautiful and well crafted. We always enjoyed our stays at the 1 Hotel.
Se hospedó 6 noches en marzo de 2024
Respuesta de Mauricio Miguelena el 10 abr. 2024
Dear Pat, Thank you so much for taking the time to leave such a wonderful review about your experiences at 1 Hotel South Beach. We are thrilled to hear that you have consistently enjoyed your stays with us and that our brand has left a lasting impression on you.At 1 Hotel, we strive to provide our guests with an unmatched experience that combines the beauty of nature with the comfort and luxury of a well-crafted hotel. We are delighted to know that we have met and exceeded your expectations in this regard.We would like to thank you for your continued support and for choosing 1 Hotel as your preferred destination. We are looking forward to welcoming you back for another unforgettable stay in the near future.Warm regards,Mauricio Miguelena, General Manager

10/10 Excelente

Kyungro

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room size is good.
Se hospedó 3 noches en abril de 2024
Respuesta de Mauricio Miguelena el 10 abr. 2024
Dear Kyungro, Thank you for taking the time to leave a review of your recent stay at 1 Hotel South Beach. We are pleased to hear that you found our room size to be satisfactory. We are committed to providing comfortable and spacious rooms to ensure our guests have a pleasant and relaxing stay.We hope you had an enjoyable and comfortable stay with us and we look forward to welcoming you back in the future. Thank you again for choosing 1 Hotel South Beach and we appreciate your kind words about the room size. We will continue to provide exceptional service and amenities for all our guests. Sincerely, Mauricio Miguelena, General Manager

10/10 Excelente

Siobhan M

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff is amazing!
Se hospedó 3 noches en abril de 2024
Respuesta de Mauricio Miguelena el 8 abr. 2024
Dear Siobhan, Thank you for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with our team during your stay at 1 Hotel South Beach. Our team works hard to provide exceptional service to all of our guests, so it means a lot to hear that they made a positive impact on your stay. We will be sure to pass along your kind words to them.Our goal is to create a welcoming and comfortable atmosphere for our guests, and we are glad to hear that our staff helped contribute to that. We hope that you had a memorable stay and we would love to have you as our guest again in the future. Thank you for choosing 1 Hotel South Beach and for sharing your positive experience with us. Sincerely, Mauricio Miguelena, General Manager

10/10 Excelente

Nailah

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was the best experience ever. Staff was very attentive, friendly and caring. Hotel cleanliness was superb!!!!
Se hospedó 3 noches en marzo de 2024
Respuesta de Mauricio Miguelena el 5 abr. 2024
Dear Nailah, Thank you for taking the time to leave such a glowing review of 1 Hotel South Beach. We are thrilled to hear that you had the best experience during your stay with us. Our team works hard to provide attentive, friendly, and caring service, and we are pleased to know that they met your expectations. Maintaining a high level of cleanliness is a top priority for us, so we are glad that you found our standards to be superb. We hope to have the opportunity to welcome you back and provide you with another exceptional stay. Thank you again for your kind words. Sincerely,Mauricio Miguelena, General Manager

2/10 Terrible

shujat

Se hospedó 1 noche en abril de 2024
Respuesta de Mauricio Miguelena el 24 abr. 2024
Dear Shujat, I received your review reflecting your less than satisfactory experience during your stay. I want to extend my sincerest apologies for any inconvenience or disappointment you may have encountered.Please know that we take all feedback seriously and use it to improve our services and we apologize if we missed the mark during your stay. We want all our guests to have a pleasant and enjoyable stay, and I am disappointed that we were unable to meet your expectations. I have passed your feedback onto our team, and we will do our best to address these issues and improve our services for future guests. Thank you for your valuable feedback and hope to have the opportunity to welcome you back in the future.Sincerely,Mauricio Miguelena, General Manager

10/10 Excelente

Jason

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en febrero de 2024
Respuesta de Mauricio Miguelena el 24 abr. 2024
Dear Jason, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excelente

Branko

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en abril de 2024
Respuesta de David el 3 abr. 2024
Dear Branko, Thank you for your wonderful review. We are looking forward to welcoming you back! Naturally, 1 Hotel South Beach

10/10 Excelente

James Knight

Se hospedó 3 noches en marzo de 2024
Respuesta de Mauricio Miguelena el 22 abr. 2024
Dear James, Thank you so much for your 5-star rating! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, Resort Manager

6/10 Aceptable

Lina aziz

Le gustó: Limpieza, personal y atención, servicios
I liked the Prperty but is supper expensive, when you book with Expedia, there is an additional charge for the property you need to pay at the property, I found people are smoking even it is not allowed, shower needed to be fixed, children are playing with ball in the Jaccussi and swimming pool even the instruction did not allow, towels were not available at the beach on Saturday for the full day even we are paying $ 250 usd per day resort fee, I am disappointed with the facility compare to the money that I payed
Se hospedó 4 noches en marzo de 2024
Respuesta de Mauricio Miguelena el 1 abr. 2024
Dear Lina, We are glad to hear that you enjoyed your overall stay at 1 Hotel South Beach. We take great pride in providing exceptional service and accommodations for our guests. However, we apologize for the inconveniences that you experienced during your visit.We apologize for the issues you encountered with smoking and children playing in restricted areas. Our policies clearly state that smoking is not allowed on the property, and our staff is trained to enforce this rule. We will also address the issue of children playing in restricted areas and remind all guests to follow our safety guidelines.Additionally, we have taken note of your feedback about the shower and availability of beach towels. We will work to ensure that such issues are promptly addressed to improve the overall experience for all our guests.Thank you for taking the time to share your feedback with us. We apologize for any disappointment you may have experienced and will take all necessary steps to ensure that your next visit with us exceeds your expectations.Thank you for choosing to stay with us, and we hope to welcome you back in the future for a more enjoyable experience.Sincerely,Mauricio Miguelena, General Manager

6/10 Aceptable

Philippe

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Too crowded No sunbeds at pool
Se hospedó 5 noches en marzo de 2024
Respuesta de Mauricio Miguelena el 2 abr. 2024
Dear Philippe, Thank you for taking the time to write a review about your recent stay at 1 Hotel South Beach. We deeply apologize for the inconvenience caused by the crowds and lack of sunbeds at the pool. We understand that this may have affected your overall experience with us.Please know that we are constantly working towards improving our facilities and services to meet the expectations of our guests. While we do our best to accommodate the needs of all our guests, we regret to hear that we fell short in this aspect during your stay.We value your feedback and will take it into consideration as we continue to make enhancements to our property. Our pool area is a popular spot, especially during peak seasons, like spring break, and we will review our seating arrangements to ensure all guests have equal opportunities to enjoy the pool.Despite this issue, we hope that you were able to enjoy other aspects of 1 Hotel South Beach and have a pleasant stay. If you choose to visit us again in the future, we would love to have another opportunity to exceed your expectations.Thank you for choosing to stay with us and we hope to welcome you back soon.Best Regards,Mauricio Miguelena, General Manager

2/10 Terrible

Theodore

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely terrible customer service and rude management. We have waited over 6 hours, and are still waiting to check in to our rooms. Zero assistance from any staff, zero accommodation for a family with several small children. Go to the Four Seasons, STAY AWAY from this clown show.
Respuesta de Reservation Team el 30 mar. 2024
Dear Theodore Kazakos,We wanted to extend our apologies to you for all the inconveniences encountered so far. Here a 1 Hotel South Beach, this is not the level of service we strive to provide.We have informed our Front office of your feedback, our management team advised that they're in communication with you.We will do our best to assist you and make your stay enjoyable.

10/10 Excelente

Max

Se hospedó 3 noches en marzo de 2024
Respuesta de Mauricio Miguelena el 18 abr. 2024
Dear Max, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excelente

ANGELO, Kew Gardens

Se hospedó 1 noche en marzo de 2024
Respuesta de Mauricio Miguelena el 16 abr. 2024
Dear Angelo, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excelente

Tanya

Se hospedó 2 noches en marzo de 2024
Respuesta de Mauricio Miguelena el 15 abr. 2024
Dear Tanya, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excelente

Imran

Se hospedó 4 noches en marzo de 2024
Respuesta de Mauricio Miguelena el 15 abr. 2024
Dear Imran, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excelente

Katherine Anne

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Exceptional
Se hospedó 7 noches en marzo de 2024
Respuesta de Mauricio Miguelena el 25 mar. 2024
Dear Katherine, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excelente

Yusuke

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Mauricio Miguelena el 26 mar. 2024
Dear Yusuke, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager

10/10 Excelente

Christopher

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful
Se hospedó 2 noches en marzo de 2024
Respuesta de Mauricio Miguelena el 25 mar. 2024
Dear Christopher, Thank you so much for your 5-star rating of 1 Hotel South Beach! We are so pleased to see that you enjoyed your stay with us and found our service to be excellent. We really appreciate you taking the time to leave us this review and we hope that the next time you are in Miami Beach you choose to stay with us again!Sincerely,Mauricio Miguelena, General Manager