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Opiniones sobre Arthouse Hotel New York City

4 out of 5
Arthouse Hotel New York City
2178 Broadway at W 77th St, New York, NY

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 722 de 1353 opiniones" "
Evaluación: 8 - Bueno. 346 de 1353 opiniones" "
Evaluación: 6 - Aceptable. 139 de 1353 opiniones" "
Evaluación: 4 - Mediocre. 98 de 1353 opiniones" "
Evaluación: 2 - Terrible. 48 de 1353 opiniones" "

8,8/10

Limpieza

8,6/10

Personal y atención

8,0/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Daniela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service el 10 feb. 2024
Thanks for the perfect rating, Daniela!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Arthouse Hotel New York City.Have a wonderful day!

8/10 Bueno

Fernanda Isabel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Amazing area. Well located
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 13 ene. 2024
Fernanda, it's wonderful to hear that your experience at Arthouse Hotel New York City was enhanced by its prime location. We really appreciate the time you took to share this feedback. It would be our pleasure to welcome you back in the future.

10/10 Excelente

Marcio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
B
Se hospedó 3 noches en noviembre de 2023
Respuesta de Customer Service el 18 nov. 2023
Thanks for the amazing rating, Marcio!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Arthouse Hotel New York City!

8/10 Bueno

Norberto Iván

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Service el 5 nov. 2023
We appreciate your lovely rating, Norberto!The satisfaction of our guests is important to us so we can't wait to see you back again at Arthouse Hotel New York City soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excelente

Fernanda Isabel

Se hospedó 6 noches en octubre de 2023
Respuesta de Customer Service el 14 nov. 2023
Fernanda, it's fantastic to hear you had a stellar experience at Arthouse Hotel New York City! We greatly appreciate your top rating. Your feedback inspires us to continue providing exceptional service. We're eagerly looking forward to your return visit!

10/10 Excelente

Myrna

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Buena ubicación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service el 28 sept. 2023
Myrna, gracias por destacar la fantástica ubicación del Arthouse Hotel New York City. Estamos encantados de que lo haya apreciado y esperamos darle la bienvenida nuevamente en el futuro.

10/10 Excelente

Isela Garza

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good option!
Se hospedó 3 noches en mayo de 2023
Respuesta de Customer Service el 12 may. 2023
Thank you for the great rating, Isela!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Arthouse Hotel New York City! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Mala experiencia al momento de efectuar el check in, no funcionaba su sistema y tuvimos que ocupar varias tarjetas y hasta el momento me tienen bloqueado montos que ya deberían de haber sido liberados
Se hospedó 2 noches en diciembre de 2022
Respuesta de Customer Service el 2 ene. 2023
Agradecemos sus comentarios.Nos esforzamos por ofrecer a nuestros huéspedes un servicio de calidad y comodidad. Sin embargo, es lamentable que su estadía con nosotros haya sido menos que perfecta. Abordaremos sus inquietudes con los miembros apropiados de nuestro equipo de recepción.Nos encantaría volver a verte en el futuro para compartir una experiencia más positiva contigo.

10/10 Excelente

María Elena González

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Me gustaron la decoración, el ambiente, la ubicación, la amabilidad del personal. Voy a regresar a ese hotel
Se hospedó 2 noches en mayo de 2022
Respuesta de Customer Service el 7 may. 2022
¡Gracias por la excelente calificación, María! ¡Es fantástico escuchar que disfrutó tanto de su estadía en Arthouse Hotel New York City! Estamos encantados de haber podido acomodarlo durante su estadía y de haberle dejado una impresión maravillosa. ¡Apreciamos mucho sus elogios por nuestra decoración, ambiente, ubicación y equipo! Gracias por tomarse el tiempo para compartir. ¡Esperamos recibirlo pronto nuevamente!

8/10 Bueno

Ariadna

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
En limpieza hace falta un poquito
Se hospedó 6 noches en abril de 2022
Respuesta de Customer Service el 20 abr. 2022
Gracias por compartir tus pensamientos con nosotros, Ariadna. Agradecemos el tiempo que se ha tomado para dejarnos sus comentarios. Escuchar las sugerencias de nuestros huéspedes es extremadamente importante para nosotros. Dicho esto, nos aseguraremos de analizar sus inquietudes en el futuro. Queremos asegurarnos de que esos pasos en falso se borren para nuestros futuros huéspedes. Una vez más, le agradecemos el tiempo que se ha tomado para dejarnos una reseña. Si hay alguna manera de que podamos acomodarlo durante una futura visita, háganoslo saber.

2/10 Terrible

Mariana

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No llegue ,cancele un mes . Tengo los correos de cancelación más de un mes antes y me cobraron aun con que cancele dentro del tiempo permitido. Ahora no me regresan mi dinero .
Se hospedó 6 noches en diciembre de 2021
Respuesta de Customer Service el 9 ene. 2022
Nos disculpamos sinceramente por este inconveniente, Mariana. Póngase en contacto con nosotros en el hotel directamente para que podamos investigar esto más a fondo. Gracias.

4/10 Mediocre

Laura

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
En la ducha y en la bacha solo habia agua caliente Vinieron dos veces para arreglarlo y no pudieron
Se hospedó 1 noche en agosto de 2021
Respuesta de Customer Service el 17 sept. 2021
Agradecemos tus comentarios, Laura. Estamos desanimados al escuchar acerca de los desafíos que enfrentó durante su estadía con nosotros. Nos esforzamos por ofrecer a nuestros huéspedes un servicio de calidad y comodidad. Es una lástima que nuestros artículos de baño no estuvieran a la altura del alto nivel que estamos acostumbrados a compartir. Abordaremos sus inquietudes con los miembros apropiados de nuestro equipo. Considere permitirnos otra oportunidad para brindarle el excelente servicio que somos capaces de brindar.

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
There was a lady in the lobby that was unpleasant to us twice. Everything else was great
Se hospedó 3 noches en mayo de 2021

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención, servicios
muy buena ubicación. buen café y pan. muy cómoda la cama. no tan limpio y no podían hacer limpieza diario, había que agendarla.
Se hospedó 7 noches en abril de 2021

8/10 Bueno

Warren, Portland

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Upper West Side hotel with cozy lounge and comfortable rooms
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

cherri

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios
I had a high up large room which was wonderful. It was very quiet and had a great view. I arrived late at night and the staff was really fantastic all too willing to print emails scan send emails for me etc. etc. Who out this day the staff Have been better. I also had a Wednesday night where the hotel has a fantastic jazz group. Be sure to book on a Wednesday. They’re really brilliant. !
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 26 mar. 2024
Cherri, we're thrilled you enjoyed your time at Arthouse Hotel New York City. It's wonderful to hear that our team members went the extra mile to assist with your mails and that you found our high-floor room to your satisfaction. We're also glad you had the chance to enjoy our jazz group on Wednesday night - it's quite a hit with our guests. We cannot wait to welcome you back for another delightful stay!

10/10 Excelente

Cynthia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were amazing and property was wonderful and close to everything we needed.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 24 mar. 2024
Cynthia, we're thrilled to know you had a great experience at Arthouse Hotel New York City. It's wonderful to hear that our wonderful team members were able to assist you and that you appreciated our convenient location. We hope to welcome you back on your next visit to New York City. Safe travels!

6/10 Aceptable

John, Brookline

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
Large windows& outside patio gave a sense of spaciousness to our room.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service el 21 mar. 2024
John, thank you for sharing your experience. It's lovely to hear that the design of your room at Arthouse Hotel New York City contributed to a feeling of openness. We appreciate your insight and look forward to the possibility of welcoming you again in the future.

10/10 Excelente

Harlan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We have stayed here many times and always had a pleasant stay.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service el 18 mar. 2024
Harlan, we're thrilled to hear that you've consistently enjoyed your stays at Arthouse Hotel New York City. We appreciate your loyalty and look forward to welcoming you back again in the future.

10/10 Excelente

Jennifer

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely hotel in a safe neighborhood.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 18 mar. 2024
Jennifer, it's great to know that you found the Arthouse Hotel New York City to be delightful and located in a secure area. We're glad your stay was enjoyable and we look forward to welcoming you back for another delightful experience.

4/10 Mediocre

Charles, Boston

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Saturday morning the female front desk person. 1st did NOT introduce herself just started screaming at me. I tried to explain myself but she just said “I don’t care” she freaked me out so much I didn’t want the free hotel breakfast I just left. Saw the nice cleaning person gave her a tip and left the hotel. I suggest you tell your staff to listen to your paid customers before overreacting!
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 18 mar. 2024
Charles, we regret to read about your recent experience, especially with regard to your interaction with our front desk team member. A warm and inviting atmosphere is a top priority for us, so it's concerning to hear this was not the case. We'll make sure to share your feedback with our team to ensure proper conduct. We hope you'll consider giving us another opportunity to meet your expectations.

10/10 Excelente

Stephanie, New York

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice clean hotel in great location. The lounge and restaurant downstairs were comfortable and nice.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 18 mar. 2024
Stephanie, it's wonderful to hear that you enjoyed your stay at the Arthouse Hotel New York City. We're so pleased you had a positive experience with our prime location and found our lounge and restaurant to your liking. We look forward to providing you with another memorable stay in the future. Thanks for taking the time to leave a review.

10/10 Excelente

ling

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The shower equipment in the bathroom is great, with a large amount of water.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 18 mar. 2024
Ling, it's wonderful to hear that you enjoyed the shower facilities at the Arthouse Hotel New York City, particularly noting their efficiency. Your positive commentary affirms our dedication to providing excellent amenities for our guests. Thank you for your review and we look forward to welcoming you back.

8/10 Bueno

Marilyn

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
lovely Boutique hotel on the upper west side of Manhattan. It's in a great neighborhood with great restaurants and close enough to public transportation to reach any part of the City. The only suggestion is that you be sure you get the room you requested and paid for. On 3 occassions I've been given a lower grade room and had to bring this situation to the manager, and was moved. Otherwise, a love hotel.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 14 mar. 2024
Marilyn, it's wonderful to know you see the Arthouse Hotel New York City as a charming boutique hotel situated in a lovely neighborhood with excellent dining options and easy access to public transportation. Concerning your room allotment, we appreciate your understanding and patience. It's our objective to match guests with their preferred room types at all times, and we apologize for any previous missteps. We are glad the situation got resolved to your satisfaction each time. Thank you for your compliment on our hotel. We look forward to welcoming you back on your next visit to New York City.

10/10 Excelente

Andria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 13 mar. 2024
Andria, it's wonderful to see your perfect rating for Arthouse Hotel New York City! We're thrilled to know that your stay was excellent, even if the words are unspoken. Your rating is a testament to our commitment to provide outstanding accommodation. We hope you choose to create more cherished memories with us whenever your travels bring you back to New York.

10/10 Excelente

gina

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Located in the heart of my favorite neighborhood in New York City where it feels like a neighborhood but still close to exciting venues and restaurants. Downside is the bar closes early in the lobby.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 8 mar. 2024
Gina, it's fantastic to know that Arthouse Hotel New York City’s location in the heart of your preferred neighborhood in New York City added to your positive experience, as well as its proximity to exciting venues and eateries. We appreciate your feedback regarding the lobby bar hours and will certainly take it into consideration. We eagerly await your return for another memorable stay.

10/10 Excelente

Corrine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful hotel in perfect range of the Beacon Theater
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 7 mar. 2024
Corrine, it's wonderful to hear you appreciated Arthouse Hotel New York City's prime location near the Beacon Theater. We're delighted to know our establishment's beauty resonated with you, enhancing the overall enjoyment of your stay. Thank you for sharing your five-star experience. We look forward to welcoming you back in the future.

8/10 Bueno

jon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
bar was not as expected. nice place though. good neighborhood.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 7 mar. 2024
Jon, thanks for sharing your thoughts. It's a pleasure to hear that you found the Arthouse Hotel New York City appealing and favorably located. We understand our bar might not have lived up to your expectations and appreciate your feedback. We continuously strive to provide a well-rounded experience for our guests. We hope to be your choice of stay again.

10/10 Excelente

Benedict

Viajó con su familia
Le gustó: Personal y atención
Fantastisch hotel!
Se hospedó 7 noches en febrero de 2024
Respuesta de Customer Service el 29 feb. 2024
Bedankt voor de fantastische beoordeling, Benedict!We streven ernaar om al onze gasten zich welkom en ontspannen te laten voelen tijdens hun verblijf in Arthouse Hotel New York City! Wij kunnen niet wachten om jullie snel weer te zien.

10/10 Excelente

Emma

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 11 noches en febrero de 2024
Respuesta de Customer Service el 20 mar. 2024
Thank you for the excellent rating, Emma!Our goal is to go above and beyond to ensure our guests have a memorable experience at Arthouse Hotel New York City! We look forward to hosting you again soon.

10/10 Excelente

suzanne

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay!!!
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service el 28 feb. 2024
Thank you for the wonderful rating, Suzanne!It's fantastic you enjoyed your time at Arthouse Hotel New York City so much! We look forward to hosting you again soon for another amazing experience!

10/10 Excelente

Dell

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 22 mar. 2024
Dell, thank you for choosing Arthouse Hotel New York City and sharing your high rating. It's delightful to know that you enjoyed your stay with us. We look forward to welcoming you again in the future.

10/10 Excelente

Aiven

Se hospedó 3 noches en diciembre de 2023
Respuesta de Customer Service el 11 feb. 2024
Thank you for the 5/5 rating, Aiven!It's excellent you enjoyed your time at Arthouse Hotel New York City so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excelente

Joanne, Amenia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a convenient location for visiting our daughter
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 10 feb. 2024
Joanne, it's fantastic to hear that the Arthouse Hotel New York City was conveniently located for your visits. We appreciate you sharing your experience with us. We hope to welcome you back soon when you visit your daughter again.

6/10 Aceptable

Roderick

Viajó con su pareja
Le gustó: Limpieza, personal y atención
The hotel was okay but not wonderful for the price.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 5 feb. 2024
Roderick, thank you for sharing your thoughts. We understand that value-for-money is important and we continually strive to provide a quality experience at competitive rates. We appreciate your valuable feedback.

10/10 Excelente

John

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Nice hotel good vibes and great location 🍀
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 4 feb. 2024
John, thank you for your glowing appreciation. It's heartening to know you found the Arthouse Hotel New York City to be delightful, boasting a buzzing atmosphere and excellent positioning. We hope to see you again soon for another memorable stay.

10/10 Excelente

Lisa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
An amazing stay and we can’t wait to return!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Service el 3 feb. 2024
Lisa, it's wonderful to hear that your stay at Arthouse Hotel New York City was amazing! We are thrilled you can't wait to return. Your anticipation for your next visit fills us with joy, we aim to make it just as memorable.

10/10 Excelente

Kenneth

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Comfortable lobby area
Se hospedó 5 noches en enero de 2024
Respuesta de Customer Service el 2 feb. 2024
Kenneth, that's fantastic to read! At the Arthouse Hotel New York City, we pride ourselves on creating comfortable, inviting spaces for our guests to unwind and relax. It's wonderful to know that you noticed. We certainly look forward to welcoming you back soon.

10/10 Excelente

Mark

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I get to NYC every other month for work and the Arthouse is my favorite hotel to stay at.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 1 feb. 2024
Mark, it's delightful to hear that the Arthouse Hotel New York City is your top choice for accommodation during your work visits to NYC. Our aim is to provide a memorable experience for each of our visitors and we're thrilled to hear that we've achieved that for you. We look forward to continuing to be your home away from home in this magical city.

10/10 Excelente

Michael

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Upbeat atmosphere at lobby bar
Se hospedó 6 noches en enero de 2024
Respuesta de Customer Service el 31 ene. 2024
Michael, we're thrilled you enjoyed the lively ambiance at Arthouse Hotel New York City's lobby bar. It's a focal point for our guests to unwind and socialize. We hope your visit to our hotel was a memorable one and we're eager to welcome you back soon.

10/10 Excelente

Genemarie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Customer Service el 30 ene. 2024
Genemarie, it's refreshing to see that you had a wonderful experience at Arthouse Hotel New York City. Thank you for choosing us and don't hesitate to come back should you visit New York City again. We appreciate your five-star rating via your Expedia review!

10/10 Excelente

stephanie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel was an oasis for a frigid winter weekend. I would book it again when staying n the Upper West Side.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 23 ene. 2024
Stephanie, it warms our hearts to hear that Arthouse Hotel New York City served as your oasis during a chilly winter weekend. We're thrilled you would consider us again when staying in the Upper West Side. It would be our pleasure to welcome you back for another stay!

8/10 Bueno

Patrice

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Overall an ok hotel. Location on the west side was good. I liked our room, and we were upgraded to a room with a balcony and a view of the river which was nice. The bed was comfortable, the pillows were just average. The shower was nice and warm. I did not like the gym at all, it was in the basement with no windows, limited equipment, and what they had was old and rusty. The staff was very helpful. I would stay here again if it was convenient to what I was doing in Manhattan.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 13 ene. 2024
Patrice, we appreciate your thoughtful feedback and are thrilled to hear that you enjoyed the comfort of your upgraded room at Arthouse Hotel New York City, particularly the wonderful views of the river. Your mention of our team members' helpfulness is warming to hear. It is regrettable that our fitness facilities didn't meet your expectations; your suggestions will certainly be considered as we constantly think about how to improve our guest experience. We do hope that you'll choose to stay with us again on a future trip to Manhattan.

10/10 Excelente

Elizabeth

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great atmosphere. Jazz band at the bar. Pastry and coffee in the morning. Great for a quick trip in the city. Walkable to great restaurants.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 13 ene. 2024
Elizabeth, it's delightful to hear that you appreciated the vibrant atmosphere at Arthouse Hotel New York City. We're pleased our on-site jazz band added to your experience. It sounds like our morning pastries and coffee were a great start to your busy city day! We're also glad our location suited your dining preferences. We're grateful for your feedback and hope to welcome you back in the future.

8/10 Bueno

Lauren

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cute spot with a little cafe inside. Only downside was that the room was a bit small.
Respuesta de Customer Service el 13 ene. 2024
Lauren, thank you for your feedback. It's great to know you enjoyed the charming feel of Arthouse Hotel New York City and our onsite cafe. We acknowledge that you found our room on the smaller side. We offer various room options and sizes to accommodate different guest needs. On your next visit, our team members would be more than happy to assist in finding a room that best meets your requirements.

4/10 Mediocre

marina

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
The first room we checked in had a mouse, so they moved us to another room. The person at the front desk (Fatima) was really friendly and tried to be helpful but it took them pretty long time to find another room. Every time we tried to check on it, I had to go downstairs, bc the phone in the room didn't work to call the front desk. The room they gave us was smaller (queen) than what we paid for (king), so they promised to find us yet another room in the morning. Tried to take a shower in the morning, took a really long time to get warm water, it kept coming cold. Mid morning switched rooms again. That room was king, but had brown water for the next two days we stayed. Trying to call front desk from the room phone was not an option either, the receiver was there but not connected to the base, just sitting there for decoration. We also had some food and we requested a fridge. On the morning when we had to move rooms yet again (from queen to king) I told them we really needed to go, we were late, and couldn't wait for somebody to come and take the fridge. They promised they'll do it. Came back, the food is in the room but no fridge, it was all just in the trash bag sitting on the table. Another call to the front desk. So for all the inconvenience, especially for the mouse in the room on the first night, they said they are not going to charge us for that first night. I just checked with Expedia, the refund was NOT approved. WTH?! But guess what? The staff is friendly (eye roll)
Respuesta de CB el 9 ene. 2024
Thank you for taking the time to send in your review from your most recent stay. It is very unfortunate to hear of all the inconveniences encountered. Please accept a sincere apology on behalf of the management of the hotel and please understand that everything will be addressed promptly. Even though disheartening to get the negative feedback, they are appreciated because we are now aware of our errors and where the attention needs to be focused in order to be better hospitality providers. Again for the opportunity to hear your feedback

8/10 Bueno

DIANA

Se hospedó 4 noches en diciembre de 2023
Respuesta de Customer Service el 13 ene. 2024
Diana, thank you for your rating of Arthouse Hotel New York City. It's gratifying to know that your stay was favorable. Should you decide to share more specifics about your visit, feel free to do so as we would love to hear more about your experience. Hoping to welcome you back soon.

8/10 Bueno

Sean

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff is friendly and the lobby is great!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service el 13 ene. 2024
Sean, we're delighted to hear you enjoyed the welcoming ambience of Arthouse Hotel New York City's lobby and found our team members to be friendly. Thank you for taking the time to share your thoughts. We look forward to your next stay with us!

6/10 Aceptable

Ewerton, Miami

Viajó con su pareja
The stay was as expected. The water at the bathroom sink was either cold or too scalding hot. Was not able to mix water. The hotel was under staffed and check in and any other time that needed to talk to the front desk I had to stay in long time in line. Also there were no one at the front door and with that we were harassed by a homeless while we were having some coffee at the lobby. Homeless were harassing no only me but other guests until I had to call from help. Not sure if I will stay here again after that.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Customer Service el 13 ene. 2024
On behalf of the management and staff of the Arthouse Hotel, a sincere apology for the inconveniences encountered. We are appreciative and receptive to all feedback, so we are aware of the areas that need to be addressed. This review has been shared with the leaders of all departments so the necessary actions can be taken promptly to prevent any reoccurrence as well as to improve who we are as hospitality providers.Again, thank you for the feedback.

8/10 Bueno

Gautier

Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service el 23 ene. 2024
Thank you for the 4-star rating, Gautier!It's great your time at Arthouse Hotel New York City was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!