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Opiniones sobre Level Los Angeles Downtown - South Olive

4.5 out of 5
Level Los Angeles Downtown - South Olive
888 S. Olive St, Los Angeles, CA

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 531 de 1007 opiniones" "
Evaluación: 8 - Bueno. 185 de 1007 opiniones" "
Evaluación: 6 - Aceptable. 115 de 1007 opiniones" "
Evaluación: 4 - Mediocre. 77 de 1007 opiniones" "
Evaluación: 2 - Terrible. 99 de 1007 opiniones" "

8,4/10

Limpieza

8,2/10

Personal y atención

8,4/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Jose Alberto Valtierra

Viajó en grupo
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Muy mala limpieza y cobran cargos excesivos diarios, nunca había experimentado algo así .
Se hospedó 4 noches en diciembre de 2023
Respuesta de Aaron Gonzales- Guest Services Manager el 22 ene. 2024
Gracias por tomarse el tiempo para proporcionar su opinión. Lamentamos sinceramente que su experiencia con la limpieza de nuestras instalaciones no haya cumplido con sus expectativas, ya que mantenemos altos estándares en nuestros servicios de limpieza. Además, entendemos sus preocupaciones respecto a los cargos diarios y pedimos disculpas si estos no fueron comunicados claramente o le parecieron excesivos. Estamos comprometidos a asegurar transparencia en nuestra estructura de precios y continuamente revisamos nuestras tarifas para alinearlas con los estándares de la industria y las expectativas de nuestros huéspedes. Sus comentarios son valiosos para ayudarnos a mejorar nuestro servicio. Agradeceríamos la oportunidad de discutir su experiencia más a fondo y ver cómo podemos enmendar la situación. Esperamos tener la oportunidad de darle la bienvenida nuevamente y ofrecerle una experiencia mucho mejor en el futuro.

10/10 Excelente

Martin Antonio

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en noviembre de 2023
Respuesta de Aaron Gonzales- Guest Services Manager el 18 dic. 2023
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

10/10 Excelente

Mary

Le gustó: Limpieza, personal y atención
Respuesta de Aaron Gonzales- Guest Services Manager el 8 feb. 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

6/10 Aceptable

JOSE

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No me gusto que como huesped tienes que pagar por el Parking
Se hospedó 1 noche en noviembre de 2023
Respuesta de Aaron Gonzales- Guest Services Manager el 28 nov. 2023
Lamentamos que la política de estacionamiento haya afectado tu experiencia como huésped. Entendemos que los cargos adicionales pueden ser frustrantes, y apreciamos tus comentarios al respecto. Buscamos constantemente formas de mejorar y brindar la mejor experiencia posible a nuestros huéspedes. Tomaremos en consideración tu retroalimentación sobre la tarifa de estacionamiento al revisar nuestras políticas y explorar opciones para hacer que la experiencia de estacionamiento sea más conveniente y accesible en el futuro. Agradecemos que hayas compartido tus inquietudes y esperamos poder recibirte nuevamente con una experiencia mejorada.

4/10 Mediocre

Javier

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No me gustó nada
Se hospedó 2 noches en agosto de 2023
Respuesta de Aaron Gonzales- Guest Services Manager el 1 sept. 2023
Gracias por ser nuestro invitado. Lamentamos mucho que no haya disfrutado de su visita. Esperamos poder darle la bienvenida nuevamente para una mejor experiencia en el futuro.

10/10 Excelente

Ldg.

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
excellent hotel, perfect location if you are going on business to the fashion district, very good size rooms. My only complaint is that I never received my complimentary bottle of wine as an Expedia Gold customer.
Se hospedó 5 noches en junio de 2023
Respuesta de Aaron Gonzales- Guest Services Manager el 1 jul. 2023
Thank you for your positive review of our hotel and for choosing us for your business trip to the fashion district. We're glad to hear that you found our location convenient and enjoyed the spacious rooms. We apologize for the oversight in not providing your complimentary bottle of wine as an Expedia Gold member. Your feedback is important to us, and we will ensure that this issue is addressed to avoid similar instances in the future. We appreciate your understanding and hope to welcome you back for another great stay soon

4/10 Mediocre

Humberto Elenes

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
Estaba muy sucio todo. Los baños en muy malas condiciones (lavabo tapado, una puerta no cerraba), no hay utensilios necesarios en la cocina. Los elevadores no funcionaban y había que esperar mucho tiempo. Definitivamente no regresaremos nunca.
Respuesta de Aaron Gonzales- Guest Services Manager el 7 ene. 2023
Gracias por ser nuestro invitado en Level y por tomarse el tiempo para brindar sus comentarios honestos. Nuestro objetivo constante es brindar la mejor experiencia a todos nuestros huéspedes; sin embargo, acepte nuestras más sinceras disculpas por los inconvenientes que encontró durante su visita. Hemos enviado sus comentarios a nuestro equipo de administración para mejorar estos problemas en el futuro. Esperamos cambiar su experiencia y darle la bienvenida a Level en el futuro.

8/10 Bueno

Pedro

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Esta muy bonito el hotel y los empleados muy amables solo que me prometieron que me darían una botella de vino de bienvenida lo cual no ocurrió.
Respuesta de Aaron Gonzales- Guest Services Manager el 1 ene. 2023
Gracias por ser nuestro invitado en Level Downtown Los Ángeles y por tomarse el tiempo para brindar sus excelentes comentarios. Nuestro objetivo constante es brindar la mejor experiencia al huésped en nuestra industria. Estamos muy contentos de saber que tuvo una estancia maravillosa en general. Lo sentimos mucho por no proporcionar su regalo VIP. Hemos reembolsado sus tarifas de estacionamiento como disculpa. ¡Esperamos darle la bienvenida de nuevo en el futuro!

10/10 Excelente

Carlos

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Increíble hotel súper limpio, el personal muy atentos, las instalaciones del hotel son lo máximo la piscina la cancha, las habitaciones lo maximo grandes y la vista muy buena. Le doy 10 pts en todos los aspectos
Se hospedó 3 noches en septiembre de 2022
Respuesta de Aaron Gonzales- Guest Services Manager el 13 sept. 2022
We are very pleased you discovered Level during your recent visit to Los Angeles. We are certainly an oasis in the sky for any guest searching to escape the fast pace energy of city life. Moments from great shops and restaurants, many of our guests find it convenient to walk to every popular downtown destination. We are very pleased to hear you enjoyed Level and all of the wonderful amenities we have to offer. We hope to welcome you back in the near future.

8/10 Bueno

oscar

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Todo bien solo que cobran todo limpieza el costo de estacionamiento es excesivo fuera de todo contexto 500 usd por 9 noches !!
Se hospedó 8 noches en agosto de 2022
Respuesta de Aaron Gonzales- Guest Services Manager el 26 ago. 2022
Thank you for being our guest. We are happy to see you had an overall wonderful visit. We are a little different than most hotels. Level is designed to provide our guests with their own apartment living experience. We do not provide daily housekeeping service; however, we can deliver fresh towels and other amenities to the suite by request. We hope to welcome you back to Level in the future.

2/10 Terrible

Leirys

Viajó con su familia
No le gustó: Limpieza, servicios
Muy mal trabajo nunca mas regreso a ese hotel muy poco profesionales,mentirosos,falta de respeto etc pésimos todos
Se hospedó 5 noches en julio de 2022
Respuesta de Aaron Gonzales- Guest Services Manager el 26 jul. 2022
Thank you for being our guest at Level and taking the time to provide your honest feedback. It is our constant goal to provide the best experience for all our guests; however, please accept our sincerest apologies for the inconveniences you encountered during your visit.

10/10 Excelente

Adriana

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Todos muy amables recepcionistas el cuarto estuvo hermoso
Se hospedó 1 noche en noviembre de 2021
Respuesta de LEVEL Management el 27 nov. 2021
Hola Adriana, Muchas gracias por ser un huesped en LEVEL. Esperamos darle la bienvenida de nuevo en un futuro próximo.

6/10 Aceptable

Andres

Le gustó: Comodidad de la habitación
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Pesimo mantenimiento
Pesimo mantenimiento y limpieza. No se siguen recomendaciones para prevencion de Covid No servian ni la ducha ni la caja fuerte
Se hospedó 1 noche en septiembre de 2021
Respuesta de LEVEL Management el 7 oct. 2021
Hola Andres, Gracias por ser nuestro invitado y compartir sus valiosos comentarios. Acepte nuestras más sinceras disculpas por no cumplir con sus expectativas. La seguridad y la limpieza son nuestras principales prioridades, y nos tomamos muy en serio este tipo de comentarios. Hemos hablado con nuestro equipo de limpieza para revisar nuestros procedimientos de limpieza y aplicación de COVID y asegurarnos de que otros huéspedes no se vean afectados negativamente en el futuro.

6/10 Aceptable

Oscar

Viajó con su familia
Le gustó: Comodidad de la habitación
No le gustó: Limpieza, personal y atención
Mal servicio
El cuarto que nos dieron tenía pelos de perro en el sofá, manchadas las paredes, cubiertos incompletos. Se pedían cosas y las mandaban hasta la hora que querían. No hubo ni un solo momento en que limpiaran el cuarto a pesar de que nos comentaron que se podría hacer con cargo dijeron que no.
Se hospedó 5 noches en julio de 2021
Respuesta de Aaron Gonzales: Guest Services Manager el 22 jul. 2021
Thank you for being our guest at LEVEL and taking the time to provide your honest feedback. It is our constant goal to provide the best experience for all our guests; however, please accept our sincerest apologies for the inconveniences you encountered during your visit. We have forwarded your feedback to our management team in order to improve these issues moving forward. We hope to turn your experience around and welcome you back to LEVEL in the future.

10/10 Excelente

Cliente verificado

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Exelente. Un lujo estar varios días allí. Personal muy atento. Todo limpio.
Se hospedó 7 noches en enero de 2020
Respuesta de Aaron Gonzales: Guest Services Manager el 24 ene. 2020
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2020
Respuesta de Aaron Gonzales: Guest Services Manager el 24 ene. 2020
Thank you for being our guest and sharing your excellent feedback. We are thrilled to hear you enjoyed your visit. We hope to welcome you back to LEVEL whenever you travels bring you to Los Angeles again.

10/10 Excelente

Shellie, Honolulu

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Takeshi

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
家族5人で宿泊しましたが、洗濯機もあり、コンロがあるため料理もできるため非常に良かったです。
Se hospedó 5 noches en marzo de 2024

6/10 Aceptable

Abdulraheman

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Late check in
Se hospedó 3 noches en marzo de 2024
Respuesta de Aaron Gonzales- Guest Services Manager el 23 mar. 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced due to your room not being ready on time. We understand how important a smooth check-in process is to the overall experience and regret any distress this may have caused you. Please be assured, we are looking into this matter to prevent such occurrences in the future. We value your patronage and hope to have the opportunity to serve you better during your next stay. If there's anything more we can do to make your next visit more enjoyable, please don't hesitate to let us know.

10/10 Excelente

Kristy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel was top tier!! The staff was amazing and the view is incredible!
Se hospedó 3 noches en marzo de 2024
Respuesta de Aaron Gonzales- Guest Services Manager el 18 mar. 2024
Thank you for being our guest and sharing your excellent feedback. We are delighted to hear you enjoyed Level’s unique blend of apartment living with hotel-style services. Our beautiful views of Downtown Los Angeles are as breathtaking as our dedication to service excellence. We hope to welcome you back to Level in the future.

10/10 Excelente

Andy

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Basketball pool gym
Se hospedó 1 noche en marzo de 2024
Respuesta de Aaron Gonzales- Guest Services Manager el 15 mar. 2024
Thank you for your wonderful review! We're thrilled to hear that you loved your stay at our hotel, particularly enjoying our gym, pool, and basketball court facilities. It's always our aim to provide a variety of high-quality amenities to cater to all our guests' needs and preferences. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back soon for another enjoyable experience.

8/10 Bueno

Shannon

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
the furnished rooms are no frill- but they are comfortable with enough kitchen equipment to stay a few days. The pool and basketball court are great and the outdoor space with fire pits. We would stay again- lots of dining options near by
Se hospedó 3 noches en marzo de 2024
Respuesta de Aaron Gonzales- Guest Services Manager el 15 mar. 2024
Thank you for taking the time to share your thoughts about your stay! We're delighted to hear that you found the furnished rooms comfortable and well-equipped for your needs, even if they are no-frill. It's great that the pool, basketball court, and the outdoor space with fire pits added to your enjoyment. We're also pleased that the variety of dining options nearby contributed positively to your experience. We look forward to welcoming you back for another stay in the future for an even better experience!

2/10 Terrible

Asia

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
The concierge staff was so respectable and nice .. but valet stereotyped us along with security.. Leaving us will one luggage carrier when we had multiple rooms they told us we all had to share one which wasn’t right we saw that it was multiple available. As far as security we followed all the rules and still got a room check I guess our appearance to them was suspicious because we didn’t look like the standard business people who occupy their residence I felt so ashamed and embarrassed..
Se hospedó 2 noches en febrero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager el 4 mar. 2024
We are truly sorry to hear about your recent experience at our hotel, and we appreciate you taking the time to share your concerns. It's concerning that aspects of our service did not meet the high standards we strive to uphold, particularly in ensuring all guests feel valued and supported from arrival to departure. The situation you described regarding the handling of luggage and the unnecessary disturbance by our security team is not reflective of our ethos of hospitality and respect. Rest assured, we are taking immediate steps to review our procedures and staff training to prevent such incidents in the future. Your feedback is invaluable in helping us improve, and we hope to demonstrate our commitment to excellence should you choose to stay with us again.

10/10 Excelente

Diana

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager el 23 mar. 2024
We're so grateful for your kind words and happy to know you had a fantastic stay! Thank you for choosing Level and for taking the time to share your positive experience. Our team is delighted to have made your stay memorable, and we can't wait to have you with us again

10/10 Excelente

Pearla, Los Angeles

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
10/10
Se hospedó 2 noches en febrero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager el 27 feb. 2024
Thank you for being our guest and sharing your excellent feedback. We are delighted to hear you had a pleasant stay with us. We hope to welcome you back to Level for another exceptional visit.

10/10 Excelente

Teruyuki

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager el 27 feb. 2024
Thank you for being our guest and sharing your excellent feedback. Our constant goal is to provide exceptional service to our guests and we are delighted to hear you enjoyed your visit. We hope to see you again during your next visit to Los Angeles!

10/10 Excelente

Isidor

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastic staff. Amenities were above and beyond. Pool was closed yet we could use the sister property next door. Walkable almost anywhere. We will be back
Se hospedó 4 noches en febrero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager el 17 feb. 2024
Thank you for your wonderful review! We're delighted to know that our staff made a fantastic impression and that you enjoyed the amenities we offer. Thank you for your understanding about the pool arrangement with our sister property. We appreciate your understanding and flexibility. Your feedback about our convenient location is also much appreciated. We're excited to welcome you back to Level in the future!

10/10 Excelente

Cindy

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great Stay!
Se hospedó 3 noches en febrero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager el 17 feb. 2024
We're thrilled to hear you had a great stay! Thank you for choosing Level for your recent visit to Los Angeles and we hope to welcome you back soon.

10/10 Excelente

Spencer

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I loved that it had a beautiful roof-top area to hang out, the basketball court was amazing.
Se hospedó 3 noches en febrero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager el 17 feb. 2024
We're so pleased to hear you enjoyed the beautiful rooftop area and found the basketball court to be amazing! They are great amenities for the entire family to enjoy! We look forward to having you visit Level again and enjoy more of what we have to offer. Thank you for sharing your feedback!

2/10 Terrible

Rudy

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Horrible staff. Very un safe location. Worst “ hotel ” experience I’ve ever had.
Se hospedó 2 noches en enero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager el 30 ene. 2024
We are genuinely sorry to hear that your experience did not meet your expectations. We want to assure you that the safety and satisfaction of our guests are our top priorities. Please understand that we must adhere to the guidelines agreed upon at check-in to ensure the peaceful enjoyment, well-being, and security of all our guests and staff.

2/10 Terrible

Nisa

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
I came one hour after check in, guest services stated my card was declining I spent 10 minutes trying to get my card to go through. I called my bank and the transaction attempts didn’t show on their end, the guest services rep manually typed my card information in and magically it went through. We discovered after 15 mins the issue was their machine. After we secured the security deposit the hotel staff asked me to wait 5 more minutes to restock the kitchen with cooking items, I waited we’re now at 15 minutes. He comes back and ask that I wait another 20-30 minutes for them to mop the floor I advised I have time restrictions and cannot wait any longer this room was paid for weeks ago they’ve now wasted 25 minutes of my time due to being unorganized. I was placed into a room that was very dusty and still missing kitchen items so me waiting was for no reason as I could’ve gotten checked into my original room. Your staff also somehow combined my reservation with my brothers despite us booking them separately. Overall you all caused me to miss my ride to the lakers vs clippers game due to the time I wasted trying to check in. I am extremely frustrated by this entire experience.
Se hospedó 1 noche en enero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager el 25 ene. 2024
I am sincerely sorry for the difficulties you encountered during your recent stay with us. It's clear that we did not meet the high standard of service we aim to provide, and for this, I offer my deepest apologies. We value your time and understand how disappointing this experience must have been.As a gesture of our regret, we have waived the resort fees and parking charges for your stay. Please know that we are taking your feedback seriously and are committed to making necessary improvements. We hope to have the opportunity to welcome you back in the future and provide a more pleasant and seamless experience.

10/10 Excelente

Danielle

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful suites close to the crypto Arena where I was attending, areas not too bad has lots of things around. Amenities were nice, didn’t really use them that much as the weather didn’t allow for the pool.
Se hospedó 3 noches en enero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager el 25 ene. 2024
Thank you for taking the time to share your experience at Level. We're delighted to hear that you enjoyed the beauty and comfort of our suites, and found our location convenient for your visit to the Crypto Arena. It's great to know that you appreciated the amenities we offer, even though the weather didn't permit you to enjoy the pool as much as you might have liked. We strive to provide a great experience for our guests and are pleased to hear that the surrounding area added to your stay. We look forward to welcoming you back, hopefully with sunnier weather next time so you can fully enjoy all our amenities, including the pool.

10/10 Excelente

Allen, Leonia

Se hospedó 3 noches en enero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager el 25 ene. 2024
Thank you so much being our guest. We are thrilled to know that we met your expectations and that you had an enjoyable experience. Your satisfaction is our top priority, and it's rewarding to see our efforts reflected in your feedback. We look forward to welcoming you back in the near future and hope to continue exceeding your expectations on your next visit.

2/10 Terrible

Winston

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was supposed to get a complimentary wine bottle per day that didn’t happen.. was supposed to charge my card $230 Cad & they over charged $177
Respuesta de Aaron Gonzales- Guest Services Manager el 22 ene. 2024
Thank you for your feedback. We sincerely apologize for not meeting your expectations with the complimentary wine bottle per day, which is an important part of our hospitality. We also deeply regret the discrepancy in billing and understand the inconvenience caused by the overcharge of 177 CAD on your card. Please rest assured, we are committed to rectifying these issues promptly. Our team will be in touch with you to ensure the correct adjustments are made and to discuss how we can make this right for you. Your satisfaction is paramount, and we are dedicated to improving our service to prevent such occurrences in the future. We hope to have the opportunity to welcome you back and provide the exceptional experience you deserve.

8/10 Bueno

Andrew

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location, pleasant staff
Se hospedó 15 noches en diciembre de 2023
Respuesta de Aaron Gonzales- Guest Services Manager el 18 ene. 2024
Thank you for taking the time to leave a review! We're delighted to hear that our location met your expectations and that our staff contributed positively to your experience. Our team strives to provide a welcoming and friendly atmosphere, so it's wonderful to know we've succeeded in making your stay pleasant. We hope to have the opportunity to welcome you back again soon.

10/10 Excelente

Samson

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Respuesta de Aaron Gonzales- Guest Services Manager el 11 ene. 2024
Thank you for being our guest. We are delighted to hear you had an excellent visit with us. We hope to welcome you back to Level in the near future!

10/10 Excelente

Lamonica, Columbia

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We booked the Sky View suite and it was amazing. It was spacious and had everything that we needed. The employees greeted you on arrival and throughout our trip as we came and went.
Se hospedó 3 noches en enero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager el 9 ene. 2024
Thank you for your fantastic review of the Sky View suite! We're thrilled to hear that the suite exceeded your expectations in terms of space and amenities, providing everything you needed for a comfortable stay. It's also heartening to know that our employees' warm greetings and attentive service enhanced your experience with us. We strive to make every guest feel welcome and appreciated, and it sounds like we succeeded during your visit. We look forward to the opportunity to host you again and continue to provide a memorable and enjoyable stay.

10/10 Excelente

Angel

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The view was great
Se hospedó 2 noches en diciembre de 2023
Respuesta de Aaron Gonzales- Guest Services Manager el 22 ene. 2024
Thank you for your review. We're thrilled to hear that you enjoyed the view from your suite during your stay. It's always a pleasure to know that our guests appreciate the unique aspects of our location. We hope to have the chance to host you again soon for another stay with a fantastic view!

10/10 Excelente

Angel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Aaron Gonzales- Guest Services Manager el 22 ene. 2024
Thank you for your recent stay with us and for your great review. We pride ourselves on our service excellence, and are pleased to know our staff delivered a wonderful experience for you. We are so glad to you had a wonderful time with us and look forward to welcoming you back to Level in the future. Thank you again!

10/10 Excelente

Andrew

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Aaron Gonzales- Guest Services Manager el 22 ene. 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

4/10 Mediocre

Louise

Se hospedó 3 noches en enero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager el 30 ene. 2024
sincerely apologize for any inconveniences you may have experienced during your visit. Our team is dedicated to ensuring a comfortable and enjoyable stay for all our guests, and we regret that we fell short of this commitment in your case. We hope to have the opportunity to welcome you back and provide a more positive experience in the future.

8/10 Bueno

Bobby

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Aaron Gonzales- Guest Services Manager el 22 ene. 2024
Thank you for being our guest and taking the time to provide your feedback. We’re on a mission to redefine furnished accommodations and vacation rentals in Los Angeles. We are pleased to hear you enjoyed our artful blend between apartment and hotel. We hope to welcome you back for even better experience soon.

10/10 Excelente

Lana

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Everything was great.
Se hospedó 1 noche en enero de 2024
Respuesta de Aaron Gonzales- Guest Services Manager el 4 ene. 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

10/10 Excelente

Dale

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful room. Extensive fitness center with lots of room and equipment. Loved this place.
Se hospedó 6 noches en diciembre de 2023
Respuesta de Aaron Gonzales- Guest Services Manager el 3 ene. 2024
We are delighted to hear that your experience was so positive! It's fantastic to know that the beauty of our suites and the extensive offerings of our fitness center, contributed significantly to your enjoyment. Your satisfaction and love for Level truly mean a lot to us. We look forward to welcoming you back for another wonderful experience!

10/10 Excelente

Cindy

Se hospedó 2 noches en diciembre de 2023
Respuesta de Aaron Gonzales- Guest Services Manager el 22 ene. 2024
Thank you for being our guest at Level Downtown Los Angeles and taking the time to provide your excellent feedback. Our constant goal is to provide the best guest experience in our industry. We are very pleased to hear you had an overall wonderful stay. We hope to welcome you back to Level in the near future. Thank you again!

2/10 Terrible

Charlie

Se hospedó 1 noche en diciembre de 2023
Respuesta de Aaron Gonzales- Guest Services Manager el 22 ene. 2024
Thank you for being our guest at Level and taking the time to provide your honest feedback. It is our constant goal to provide the best experience for all our guests; however, please accept our sincerest apologies for the inconveniences you encountered during your visit. We have forwarded your feedback to our management team in order to improve any issues moving forward. We hope to turn your experience around and welcome you back to Level in the future.

10/10 Excelente

Istvan

Se hospedó 8 noches en diciembre de 2023
Respuesta de Aaron Gonzales- Guest Services Manager el 22 ene. 2024
Thank you for taking the time to provide such wonderful feedback! Our number one priority is our guest's experience and we are truly happy to hear you enjoyed your visit. It would be my pleasure to relay your positive feedback to our team. We hope to see you again soon.

10/10 Excelente

lee

Se hospedó 1 noche en diciembre de 2023
Respuesta de Aaron Gonzales- Guest Services Manager el 31 dic. 2023
Thank you sincerely for choosing Level for your recent stay. It was our pleasure to have you as our guest, and we are thrilled to hear that you had a pleasant visit. Your comfort and satisfaction are our top priorities, and we appreciate your positive feedback. If there is anything specific that made your stay enjoyable, or if there are areas where we can further improve, please feel free to share. We look forward to the opportunity to welcome you back and provide you with another wonderful experience in the future. Safe travels, and thank you for being our valued guest.

10/10 Excelente

Millie

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to everything, easy parking, easy check-in
Se hospedó 1 noche en octubre de 2023
Respuesta de Aaron Gonzales- Guest Services Manager el 31 dic. 2023
Thank you for being our guest. We are pleased to hear you enjoyed your visit. Our convenient location makes walking to many popular downtown Los Angeles attractions and shops a breeze. We sincerely hope to welcome you back to Level in the near future. Thank you for taking the time to share your wonderful feedback.

10/10 Excelente

VALERIE

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de Aaron Gonzales- Guest Services Manager el 31 dic. 2023
We extend our sincerest gratitude for choosing to stay with us and for being our valued guest. It was truly a pleasure hosting you, and we're thrilled to hear that your visit was a pleasant and enjoyable experience. Your presence added to the warmth of our hospitality, and we appreciate the opportunity to have served you. Should your travels bring you back our way, we look forward to welcoming you again and ensuring another delightful stay. Thank you for making our establishment a part of your journey.