Áreas de la propiedad

Opiniones sobre Leisure Inn Spires

3.5 out of 5
Leisure Inn Spires
100 Leura Mall, Leura, NSW

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 316 de 843 opiniones" "
Evaluación: 8 - Bueno. 368 de 843 opiniones" "
Evaluación: 6 - Aceptable. 116 de 843 opiniones" "
Evaluación: 4 - Mediocre. 31 de 843 opiniones" "
Evaluación: 2 - Terrible. 12 de 843 opiniones" "

8,2/10

Limpieza

8,0/10

Personal y atención

7,8/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Eva, San Sebastian

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Blue montains
Una agradable estancia en familia.Excelente relación calidad/precio.

10/10 Excelente

Lee

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Soo good. Everythings in one flat. But super cheap as well. Only one station from Katoomba. Easy and peaceful. Good cooking saving money
Se hospedó 1 noche en marzo de 2024
Respuesta de Kelly Egan el 10 mar. 2024
Dear Lee, We would like to thank you for taking the time to review our hotel. We appreciate your feedback and are pleased that you enjoyed your stay with us. We hope to welcome you back to Leisure Inn Spires in the near future.StayWellKelly Egan

4/10 Mediocre

Timothy, Arana Hills

Viajó con su pareja
No le gustó: Limpieza, estado de la propiedad e instalaciones
The room stank terribly, doors were very noisey, room is old and in need full refurbishment. No ventilation for shower, had to open awning window to let steam out. Very little privacy through bathroom window when light on. Bed and pillows stained.
Se hospedó 1 noche en enero de 2024
Respuesta de Cheyne el 23 ene. 2024
Dear Timothy,Thank you for taking the time to share your insights. I am sorry you felt let down. The head of our Maintenance and Housekeeping Departments are taking a look at your room to see what can be improved. Staywell,Front Office Leisure Inn Spires

8/10 Bueno

Rochelle

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This property was centrally located and within walking distance to everything we needed. The apartment was very spacious and comfortable. Check in staff friendly.Despite the double glazing you can still hear the trains- this didn’t bother me and I would stay again but if you are a light sleeper it may be an issue. Will stay again
Se hospedó 3 noches en diciembre de 2023
Respuesta de April Blyth el 16 ene. 2024
Dear Rochelle,Thank you for sharing your positive experience with us. We are delighted to hear that our centrally located property met your needs, offering the convenience of walking distance to everything.We also appreciate your feedback regarding the noise from trains. While it did not bother you, we understand that it may be a consideration for light sleepers. Your understanding is valued, and we look forward to welcoming you back for another stay in the future,Stay Well,April BlythFront Desk

10/10 Excelente

Jens

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de April el 13 dic. 2023
Dear Jens,We would like to say thankyou for taking the time to complete our survey.We look to welcome you again in the near future.StayWell,April BlythFront Desk

8/10 Bueno

Sheilon

Le gustó: Limpieza, estado de la propiedad e instalaciones
Overall, it was pleasant accomodation but if the older lady at the reception who gave us our key was friendly and helpful, it would be perfect
Se hospedó 1 noche en octubre de 2023
Respuesta de Kelly el 22 oct. 2023
Dear Shellon, Thank you for taking the time to review our hotel. We are thrilled to hear that you enjoyed your stay & It is always a pleasure to read positive comments as we work hard to maintain our high standards & good value!We certainly look forward to welcoming you back again here at the Leisure Inn Spires Stay Well,April BlythFront Desk

10/10 Excelente

Christine

Viajó con su pareja
Le gustó: Servicios
Location, friendly receptionist, clean, great layout men and electric blanket, security
Se hospedó 1 noche en octubre de 2023
Respuesta de April el 10 oct. 2023
Dear Christine, Thank you for taking the time to review our hotel. We are pleased to read you enjoyed your stay & delighted that we have met your expectations.we look to welcoming you back again here at the Leisure Inn SpiresStay Well,April BlythFront Desk

2/10 Terrible

eric

Se hospedó 2 noches en septiembre de 2023
Respuesta de April el 7 oct. 2023
Dear EricThankyou for responding to our guest feedback. We are sorry that we did not met your expectations. We look forward to welcoming you back here at the Leisure Inn SpiresStayWell,April BlythFront Desk

10/10 Excelente

Hilary

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de April el 7 oct. 2023
Dear Hilary,Thankyou for responding to our guest feedback. We look forward to welcoming you back here at the Leisure Inn SpiresStayWell,April BlythFront Desk

10/10 Excelente

Kelvin

Viajó con su pareja
Le gustó: Servicios
No le gustó: Estado de la propiedad e instalaciones
Carpet dirty, A/C not working shower leaked all over bathroom floor. Complained! Moved to better unit, happy with unit. Clean everything else excellent.
Se hospedó 4 noches en septiembre de 2023
Respuesta de April el 23 sept. 2023
Dear kelvin, Thank you for taking the time to review our hotel.. We are certainly glad that we were able to accommodate you. As we are disappointed that we failed to satisfy you overall, & apologise that you had to move rooms during your stay.We look forward to welcoming you back in the near future.Stay Well,April BlythFront Desk

10/10 Excelente

Dawn

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Convenient, clean and comfortable.
Se hospedó 1 noche en agosto de 2023
Respuesta de April el 27 ago. 2023
Dear Dawn, Thank you for taking the time to review our hotel, It is always our aim to deliver a high standard of service & we are pleased that you felt we achieved this during your stay. I will share your comments regarding your stay with our team as this kind of feedback is always motivating & encouraging. We look to welcoming you back again in the near future. Stay Well,April BlythFront Desk

8/10 Bueno

Alison

Viajó por negocios
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza
The carpet hadn’t been vacuumed there were bits of good and crumbs all over the lounge and surrounding floor and muddy footprints over the bathroom floor
Se hospedó 2 noches en agosto de 2023
Respuesta de April el 24 ago. 2023
Dear Alison, Thank you for taking the time to review our hotel. It is with disappointment that I read your review of the standard of housekeeping in our hotel. Whilst we try to inspect all rooms prior to check in, I certainly do require a detailed checklist of all turned over rooms to be completed, so I will thoroughly investigate how our system failed on this occasion. We do take pride in offering our guests a clean, comfortable & pleasant environment in which to relax while staying here & we do hope that you will give us the opportunity to showcase this to you on your next stay.Once again, thank you for your review, however please be assured that the difficulties you experienced are certainly not reflective of our usual high standards. Stay Well,April BlythFront Desk

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de April el 17 ago. 2023
Dear GuestThank you for taking the time to review our hotel our hotel, we do appreciate all our guest feedback. We look to welcoming you back again in the near future. Stay Well,April BlythFront Desk

6/10 Aceptable

Gary

No le gustó: Limpieza, comodidad de la habitación
Expensive for what it is
Property needs a good clean. Mould growing on curtains and in bathroom. location was great but was definitely not worth over $200 per night.
Se hospedó 2 noches en agosto de 2023
Respuesta de April el 10 ago. 2023
Dear Gary,Thankyou for your feedback, we do appreciate it.This is something we are trying to keep a top of, unfortunately the mountains are experiencing incline of mould issues. we are sorry that your room had mould on the curtains and the bathroom. We hope to welcome you back some time in the future so you can experience a more positive stay with us.StayWell,April BlythFront Desk

8/10 Bueno

kelvin

Le gustó: Limpieza
Se hospedó 1 noche en agosto de 2023
Respuesta de April el 10 ago. 2023
Dear Kelvin,Thankyou for responding to our survey, we do appreciate all our guests feedback.StayWell,April BlythFront Desk

6/10 Aceptable

Esther

A little tired
The location was good. The place is very tired needs to be revamped.
Se hospedó 3 noches en julio de 2023
Respuesta de April el 3 ago. 2023
Dear Esther,Thankyou for responding to our guest review, we do appreciate it. we are sorry that we did not fully meet your expectations. Our plan is to update our rooms.We look forward to welcoming you back in the near future.StayWell,April Blyth

6/10 Aceptable

Caroline

No le gustó: Estado de la propiedad e instalaciones
Poor communication. Generally tired, but comfortable enough for one night stay
Se hospedó 1 noche en julio de 2023
Respuesta de April el 3 ago. 2023
Dear Caroline, Thank you for taking the time to review our hotel, We are certainly glad that you felt comfortable during your stay with us. However we are disappointed that we failed to satisfy you overall, & apologise for the poor communication.We have taken your comments on board & will discuss this with our team.We hope to welcome you back again in the near future. Stay Well,April BlythFront Desk

8/10 Bueno

Yue

Se hospedó 1 noche en julio de 2023
Respuesta de April el 6 ago. 2023
Dear Yue,We would like to say thankyou for review our hotel and completing our guest survey.We look forward to welcoming you in the near future.StayWell,April BlythFront Desk

8/10 Bueno

Emma

Viajó con su familia
Le gustó: Limpieza
Se hospedó 1 noche en julio de 2023
Respuesta de April el 21 jul. 2023
Dear Emma,We would like to say thankyou for taking the time to complete our survey.We do appreciate it.We look forward to welcoming you back in the near future.StayWell,April BlythFront Desk

10/10 Excelente

Robert

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very nice accomodation
Se hospedó 1 noche en julio de 2023
Respuesta de April el 21 jul. 2023
Dear Robert, Thank you for taking the time to review our hotel. We are pleased to read you enjoyed your stay & delighted that we have met your expectations.We look to welcoming you back again here at the Leisure Inn SpiresStay Well,April BlythFront Desk

10/10 Excelente

Ben

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Amazing, was upgraded and it was perfect
Se hospedó 1 noche en junio de 2023
Respuesta de April el 26 jun. 2023
Dear Ben,Thankyou for taking the time to review our hotel, we are pleased to read that you enjoyed your stay. Upgrades are always nice. We look forward to welcoming you back here at the Spires Leisure Inn.StayWell,April Blyth

10/10 Excelente

Craig

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en junio de 2023
Respuesta de Cheyne el 21 jun. 2023
Dear CraigThanks very much for your 5 star review, it is much appreciated. Kind RegardsCheyne StebbingGeneral Manager

10/10 Excelente

Joel

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Cheyne el 21 jun. 2023
Dear JoelThanks very much for your 5 star review, it is much appreciated. Kind RegardsCheyne StebbingGeneral Manager

8/10 Bueno

Christopher

Viajó en grupo
Le gustó: Limpieza, comodidad de la habitación
Central Location
We enjoyed our stay. The property was central to Leura, The carpet in the lounge area had recently been replaced, but the rest of the unit was in need of a renovation.
Se hospedó 2 noches en abril de 2023
Respuesta de April el 4 may. 2023
Dear Christopher,We would like to say thankyou for your feedback, we do appreciate it, as this helps us to improve on our service.We look to welcome you back in the near future.StayWell,April BlythFront Desk

4/10 Mediocre

Dylan

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Servicios
Its a great location but the walls are paper thin. We were up all night because the neighbor wouldnt stop singing and the bed was pretty uncomfortable. Over all its felling quite dated. For the money its not bad but i have had much better for the price previously.
Se hospedó 2 noches en abril de 2023
Respuesta de April el 4 may. 2023
Dear Dylan,Thankyou for taking the time to review our hotel, we appreciate all our guests feedback, we are pleased that our location has meet your expectations, However we are sorry that you experienced a noisy neighbour and an uncomfortable bed. We hope you decide to stay again in the near future, so you can experience a more positive stay with us.StayWell,April BlythFront Desk

10/10 Excelente

Brad

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Older building but added character. Covered parking, large room, private, quiet from others and street noise! Great hot chocolate after a day of damp hiking. Would easily stay there multiple nights. Very affordable.
Se hospedó 1 noche en abril de 2023
Respuesta de April el 5 abr. 2023
Dear Brad, Thank you for taking the time to review our hotel. It is always our aim to deliver a high standard of service & we are pleased that you felt we achieved this during your stay. We look to welcoming you back again here at the leisure Inn SpiresStay Well,April BlythFront Desk

8/10 Bueno

Pip

Se hospedó 1 noche en abril de 2023
Respuesta de April el 4 may. 2023
Thankyou for your rating, we do appreciate it.StayWell,April BlythFront Desk

10/10 Excelente

Roslyn

Se hospedó 1 noche en marzo de 2023
Respuesta de April el 2 abr. 2023
Dear Roslyn,We would like to say thankyou for taking the time to leave us a 5 star rating. We sincerely appreciate it as we do work hard to satisfy our guests expectations. We look to welcome you back in the near future.StayWell,April BlythFront Desk

8/10 Bueno

Jan

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
No view and no privacy when the drapes were closed. Not enough utensils
Se hospedó 1 noche en marzo de 2023
Respuesta de Kelly el 11 mar. 2023
Dear Jan, Thank you for taking the time to review our hotel, We do apologise for the lack of view, unfortunately our studio rooms do not have a view as they face the sides of the buildings. I have taken note of the lack of utensils and will have this corrected. Again thank you for your feedback, we hope to welcome you back at Leisure Inn Spires in the near future.Stay Well,Kelly EganGuest Service Agent

10/10 Excelente

Maree

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones

8/10 Bueno

wendy

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Loved everything about the property except the airconditioner which was noisy. A perfect stay otherwise!
Se hospedó 1 noche en diciembre de 2022
Respuesta de Cheyne el 9 ene. 2023
Dear WendyThanks for your review and I'm pleased you enjoyed your stay with the exception of the noisy airconditioner. I will arrange for our maintenance team to look into this further. Kind RegardsCheyne StebbingGeneral Manager

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Good location
Good location across from train station. 5 minute walk to shops and restaurants. Spacious room and comfortable bed. Would recommend and stay again
Se hospedó 1 noche en diciembre de 2022
Respuesta de April el 16 dic. 2022
Dear Guest, Thank you for taking the time to review our hotel. We are pleased to read you enjoyed your stay & delighted that our location has met your expectations.We look to welcoming you back again here at the Leisure Inn SpiresStay Well,April BlythFront Desk

10/10 Excelente

Al

Se hospedó 1 noche en septiembre de 2022

6/10 Aceptable

Debbie

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Room was very clean and spacious. Noise level, was like sharing a room withthe next room. Could hear everything, woken ar 5 30am by their alarm and then noise.
Se hospedó 1 noche en septiembre de 2022
Respuesta de April el 1 oct. 2022
Dear Debbie, Thank you for taking the time to review our hotel. Unfortunately, We must agree with you that some of the walls are not the best for isolating the noise from the person next door, we sincerely apologise for the inconvenience this has caused.We certainly do aim to provide peaceful & quiet rooms for all our guests.We do hope you decide to stay with us again in the near future. Stay Well,Front Desk

10/10 Excelente

Paul

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en julio de 2022
Respuesta de Cheyne el 1 ago. 2022
Dear Paul Thanks for your great score, we hope to welcome you back in the future. Kind Regards Cheyne Stebbing General Manager

8/10 Bueno

Araceli

Viajó con su pareja
Le gustó: Limpieza
Bath shower dispenser is empty and pillows are terrible.
Se hospedó 2 noches en junio de 2022
Respuesta de April el 9 jul. 2022
Dear Aracell We would like to say thankyou for taking the time to review out hotel, we do appreciate all our guests feedback as this helps us to improve our service. We are sorry to read that the dispensers in the bathroom were empty, the dispensers are normally checked when cleaning the rooms, sorry that we have missed this on this occasion. Our pillows have just been replaced, sorry that you felt they were terrible. Thankyou again for your review, we hope to have you stay in the near future. StayWell, Front Desk

6/10 Aceptable

Margaret

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
Good undercover parking, Good access to town & walking Distance to eateries. Bed needs replacing, Shower head slips down, Mould on walls.
Se hospedó 2 noches en junio de 2022
Respuesta de April el 3 jul. 2022
Dear Margaret, Thank you for taking the time to review our hotel, We are certainly glad that you enjoyed our location Many guests share the same sentiment. However we are disappointed that we failed to satisfy you overall, & apologise that the mattress did not meet your expectations, shower head, We are in the process of checking all our mattress so they are up to standard. We are sorry about the shower head these are minor things which can be prevented, as for the mould our housekeeping team are working very hard to keep on top of the mould as we have experienced a lot of rain. Thankyou for your feedback as we do appreciate it. We look forward to welcoming you back in the near future Stay Well, Front Desk

8/10 Bueno

Wing Kwan

Se hospedó 1 noche en junio de 2022
Respuesta de Cheyne el 20 jun. 2022
Dear Wing Kwan Thanks for staying with us at Leisure Inn Spires and giving us a great score. Kind Regards Cheyne Stebbing General Manager

8/10 Bueno

Frances

Le gustó: Comodidad de la habitación
Se hospedó 2 noches en junio de 2022
Respuesta de Leisure Inn Spires el 16 jun. 2022
Good Afternoon Frances, Thank-you for taking the time to review our hotel. We look forward to welcoming you back to Leisure inn Spires soon . Kind regards Front Desk

6/10 Aceptable

Alex

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
Decent hotel not amazing. Our queen bed was ok not super comfortable. Great location and quiet. Room spacious.
Se hospedó 1 noche en mayo de 2022
Respuesta de April el 5 jun. 2022
Dear Alex, Thank you for taking the time to review our hotel. We are pleased to read you enjoyed your stay & delighted that we have met your expectations. We look to welcoming you back again here at the Leisure Inn Spires Stay Well, Front Desk

8/10 Bueno

Cynthia

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
The 1 bedroom accommodation was spacious and well appointed. It was close to Leura shopping strip so easy to walk to dinner and shopping. Stairs to unit from under cover car park mean you have to carry your luggage upstairs. We booked two rooms and they were a long way apart (despite the helpful reception staff member doing her best to get us closer) which was disappointing.
Se hospedó 1 noche en abril de 2022
Respuesta de Leisure Inn Spires el 10 abr. 2022
Dear Cynthia, Thank you for taking the time to review our hotel. We are certainly glad that you enjoyed our spacious One Bedroom Apartments . However we disappointed that we failed to satisfy you overall, & apologise that there is stairs from the car park, unfortunately we have no control of that. We always try and accommodate all our guests request's to be close to rooms when you book more than one room. sometimes it is not possible, people extend, maintenance issue etc can also affect this from being close together. We hope you decide to stay with us again in the near future so you can experience a more positive stay with us. Stay Well, Front Desk

6/10 Aceptable

Dennis

Viajó con su pareja
Le gustó: Servicios
Position excellent. Quiet.
Se hospedó 2 noches en febrero de 2022
Respuesta de Leisure Inn Spires el 10 mar. 2022
Dear Dennis, Thank you for taking the time to review our hotel. We are pleased to read you enjoyed your stay & delighted that we have met your expectations. We look to welcoming you back again here at the Spires Leisure Inn Stay Well, Front Desk

8/10 Bueno

Peter

Very clean
Se hospedó 1 noche en febrero de 2022
Respuesta de April el 26 feb. 2022
Dear Peter Thank you for taking the time to review our hotel . We are pleased to read you enjoyed your stay & that we have met your expectations. We look to welcoming you back again here at the Leisure Inn Spires Stay Well, Front Desk

6/10 Aceptable

Gina Louise

Le gustó: Limpieza, estado de la propiedad e instalaciones
Parking was a long way from the unit. We arrived late and were directed to the key box. Our keys had a tag to open the undercover car park but there was no car space that corresponded with our unit number. We booked a room with a king sized bed and when we arrived it was only a queen. The towel I used had a huge hole in it as well as another smaller hole. We were disappointed with our stay
Se hospedó 1 noche en febrero de 2022
Respuesta de Cheyne el 14 feb. 2022
Dear Gina Thanks for staying with us and taking the time to leave a review. All guests can park undercover in any space marked as hotel parking. I will review our welcome letter to ensure the parking instructions are clear. Our rooms contain either a Queen or King bed and while we try our best to accommodate requests we cannot guarantee that you will receive a King bed. I apologise for the hole you found in your towel and I will follow this up with our linen supplier and also our housekeeping staff. Thank you again for your feedback. I hope we might have an opportunity to accommodate you again in future and restore your confidence in Leisure Inn Spires. Kind Regards Cheyne Stebbing General Manager

6/10 Aceptable

Lesley

Viajó con su pareja
Le gustó: Limpieza
Very close to shops, restaurants and transport.
Se hospedó 1 noche en enero de 2022
Respuesta de Leisure Inn Spires el 16 ene. 2022
Dear Lesley, Thank you for taking the time to review our hotel. We are pleased to read you enjoyed your stay & delighted that our location met your expectations. We look to welcoming you back again here at the leisure Inn Spires Stay Well, Front Desk

10/10 Excelente

Tiong We

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Clean and so convenient to all the cafes, shops and to Woolworth in Leura. Just walkabout to meals and souvenir shops. Note: There are train noises, but these became less to near none as we approach late night. We kind of expected these as we are so near the town. The noises are faint enough and never bothered us.
Se hospedó 2 noches en diciembre de 2021
Respuesta de Leisure Inn Spires el 12 ene. 2022
Dear Tiong We, Thank you for taking the time to review our hotel. It is always our aim to deliver a high standard of service & we are pleased that you felt we achieved this during your stay. We look to welcoming you back again here at the Leisure Inn Spires Stay Well, Front Desk

8/10 Bueno

Andrew

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2021

10/10 Excelente

Peter

Se hospedó 2 noches en diciembre de 2021
Respuesta de Cheyne el 12 ene. 2022
Hi Peter Thanks for your great 10 out of 10 review, it is very much appreciated. Kind Regards Cheyne Stebbing General Manager

10/10 Excelente

Shankar

Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Peta

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
Great location. Very basic but clean
Se hospedó 3 noches en noviembre de 2021
Respuesta de Leisure Inn Spires el 30 nov. 2021
Good Afternoon Peta, Thank-you for your review of our hotel :) Kind Regards Leisure Inn Spires