Áreas de la propiedad

Opiniones sobre Spacious Heritage Home with Sauna in Leura


Opiniones

6,8
Evaluación: 10 - Excelente. 1 de 5 opiniones" "
Evaluación: 8 - Bueno. 2 de 5 opiniones" "
Evaluación: 6 - Aceptable. 1 de 5 opiniones" "
Evaluación: 4 - Mediocre. 0 de 5 opiniones" "
Evaluación: 2 - Terrible. 1 de 5 opiniones" "

8,8/10

Limpieza

Opiniones

2/10 Terrible

Debbie T.

Freezing
Arrived at 3pm house was cold and after 1.5 Hours aircon didn’t work. Contacted management as we were sitting in coats with blankets around us, no help there. Had to purchase 5 fan heaters. Very poor for a winter escape to the mountains. Won’t go back
Se hospedó 2 noches en junio de 2023
Respuesta de VrboOwner el 6 jul. 2023
Dear Debbie, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay at our property. It's disheartening to hear that the house was cold upon your arrival and that the air conditioning was not functioning properly. We understand how important it is to have a comfortable and warm environment, especially during a winter escape to the mountains. We want to acknowledge your efforts in trying to troubleshoot the issue with our team. We apologize if there was a miscommunication or difficulty in understanding the problem during our conversation on how to switch on the thermostat for the heat. Our intention is always to provide prompt and effective solutions to any concerns our guests may have. As a temporary measure, our team suggested purchasing portable heaters to make your stay more comfortable. We understand that this was not an ideal solution, and we want to express our gratitude for your resourcefulness in acquiring the heaters. In regards to that, our team also compensated you for the same. We appreciate your understanding and patience throughout this situation. Your feedback is valuable to us, and we will use it to improve our services and prevent similar situations from occurring in the future. We sincerely hope that you would reconsider staying with us again in the future, as we would welcome the opportunity to provide you with a more enjoyable experience that aligns with our commitment to guest satisfaction. Kind Regards, The MadeComfy Team

10/10 Excelente

Ranil P.

Le gustó: Limpieza
Very nice house
Very clean house
Se hospedó 3 noches en diciembre de 2022

6/10 Aceptable

Mark R.

Le gustó: Limpieza
Nice inside, the grounds could do with a lot of work
The grounds were unkempt, there was a shipping container and Ute on the property which made it look abandoned but otherwise the inside was nice and reflective of the pictures. Get someone in to move the lawns and tidy the gardens.
Se hospedó 2 noches en diciembre de 2022

8/10 Bueno

Cliente verificado

Le gustó: Limpieza
good for short getaway
Lovely heritage home close to Leura Mall, perfect for short stay. Well equipped and very comfortable beds. Could improve impressions by removing the shipping container in backyard and dumped ute.
Se hospedó 3 noches en noviembre de 2022

8/10 Bueno

Fiona S.

Le gustó: Limpieza
Lovely Character, but some details overlooked
Property was in a great location, very easy walking distance to Leura mall. The inside of the property was exactly as photographed. It had lovely character, generous bedrooms and the bathrooms were stylish. The property was clean. Although there was no hand soap, and no dishwashing liquid. There was a shortage and random collection of bed linen, and there was only 2 towels for a booking for 8 people (over 30 hand towels and foot mats though). The kitchen sink also leaked significantly, which required regular mopping up (the spare hand towels were put to good use). Someone commented that more seating in the lounge was needed, and we agreed. The outside was not as accurately portrayed as the inside. We actually drove past several times, as we were perplexed by the large shipping container and old unregistered ute sitting in the driveway. The yard was also in need of some TLC. The wrap around verandah was beautiful though. Overall, we did enjoy our stay. It was just a few details that were a bit of a letdown, especially considering the price.