We booked a stay at Amari Koh Chang as we wanted the best 5-star hotel available on the island. We found the pool to be very blurry/dirty with the sides full of green algae, which would stick to your skin and swim suit. We informed the staff in the reception, but no action was taken during our 5 day stay! Also, the pool area was full of garbage in the end of the day and if you arrived to the pool area after 9 am, you would have to ask for towels as there was not provided new towels at the pool area during the day.
In the restaurant, there was lack of staff during breakfast. You were not served and would have to find a waiter to order coffee. Every day there was no refill of bacon, which we had to ask for.
In general very poor service, which is disappointing, as we booked the “best” and most expensive hotel on the island.