Communication was not great, did not get timely response to email and did not get calls back about questions I had when they said they would call back.
Followed directions on maps but there was no street sign for seaside so went around in a circle before we found the location. They said each unit had a parking space but this was not defined by any number or marking so I did not have the same parking space during my stay. Upon entering the unit the AC was not on so it was hot inside and not welcoming. The pool was undergoing maintenance which should have been done the next day after we were there. They did provide a alternative which was next door property of double tree . That was a very nice pool. The unit could use some updating the kitchen cabinets had edges that where not covered with any finish, raw pressed wood exposed. There were no instructions anywhere about how to get extra towels, blankets, sheets if needed or how to leave the room on departure, no phone numbers for emergency, fire, police etc. some of the curtains need replaced and the furniture outside had not been wiped down or cleaned, got black pollution, dust or mold on my arms.
Other than that we had a great time exploring Key West.