Salón de fiestas

Opiniones sobre Palais Royale

3.5 out of 5
Palais Royale
230 Katoomba Street, Katoomba, NSW

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 166 de 468 opiniones" "
Evaluación: 8 - Bueno. 197 de 468 opiniones" "
Evaluación: 6 - Aceptable. 80 de 468 opiniones" "
Evaluación: 4 - Mediocre. 18 de 468 opiniones" "
Evaluación: 2 - Terrible. 7 de 468 opiniones" "

8,2/10

Limpieza

8,0/10

Personal y atención

8,2/10

Servicios

7,4/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Ruth, Parramatta

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024

4/10 Mediocre

mike

Old property in need of an update. Even though it’s old and needs updating, no excuse for dirty. Would not recommend
Se hospedó 1 noche en marzo de 2024
Respuesta de Eric L, Sales and Marketing Manager el 14 mar. 2024
Dear Mike, Thank you for your review. Every step is taken to ensure that the hotel is serviced and presentable. We have taken your comments on board and hope to welcome you back to the Palais Royale in the near future.

6/10 Aceptable

Ethan

Viajó en grupo
Le gustó: Servicios
Se hospedó 1 noche en enero de 2024

4/10 Mediocre

Tony

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff service not friendly
Se hospedó 1 noche en enero de 2024
Respuesta de Eric L, Sales and Marketing Manager el 14 mar. 2024
Dear Tony, Thank you for your review. We pride ourselves in delivering exceptional service and take this feedback very seriously. We will work towards improve our service standards in order to keep to our commitment in outstanding service. We hope you welcome you back in the near future.

8/10 Bueno

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lovely old world charm
Se hospedó 1 noche en noviembre de 2023
Respuesta de Eric L, Sales and Marketing Manager el 29 nov. 2023
Dear David, thank you for your kind words. We hope to welcome you back to the hotel in the near future.

10/10 Excelente

Bruce

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This Hotel is great if you have a function at Katoomba RSL.
Se hospedó 1 noche en octubre de 2023
Respuesta de Eric L, Sales and Marketing Manager el 27 nov. 2023
Dear Bruce, thank you for your feedback. We are pleased to hear that you enjoyed your stay. We hope to welcome you back in the near future.

8/10 Bueno

Jeffrey

Se hospedó 2 noches en octubre de 2023
Respuesta de Eric L, Sales and Marketing Manager el 27 nov. 2023
Dear Jeffrey, Thank you for your review. We are pleased to hear that you enjoyed your stay, we hope to welcome you back in the near future.

8/10 Bueno

Kidest

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is clean, comfortable, friendly staff and good service
Se hospedó 2 noches en septiembre de 2023
Respuesta de Eric L, Sales and Marketing Manager el 29 nov. 2023
Dear Kidest, Thank you for your review. We are pleased to hear that you enjoyed your stay and we hope to see you back at our hotel in the near future.

10/10 Excelente

Howell

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff were so proud and passionate of the hotel. For the price found it excellent!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Eric L, Sales and Marketing Manager el 29 nov. 2023
Dear Howell - thank you for your kind words. We are pleased that you enjoyed your stay. We hope to welcome you back in the near future.

10/10 Excelente

Ron

Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Nicholas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Margie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wonderful stay, Michelle the reception was delightful and very helpful. Restaurant food top quality and servicing 5 star as well
Se hospedó 2 noches en agosto de 2023

8/10 Bueno

Ann

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A grand old place
Really well located, only about 15 minutes walk from the station at Katoomba. Close to restaurants and shops and most visitor attractions.
Se hospedó 1 noche en agosto de 2023
Respuesta de Eric L, Sales and Marketing Manager el 14 ago. 2023
Dear Ann, Thank you for your feedback. We hope to welcome you back in the near future. Kind Regards,

8/10 Bueno

Sean

Viajó con su pareja, Viajó en grupo
Comfortable accommodation, friendly staff. Great location
Se hospedó 2 noches en junio de 2023
Respuesta de Eric L, Sales and Marketing Manager el 19 jul. 2023
Dear Sean, thank you for your review, we appreciate your comments and hope to see you back at the Palais Royale. Kind Regards,

10/10 Excelente

Ghilaine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Eric L, Sales and Marketing Manager el 19 jul. 2023
Dear Ghilaine, thank you for your review, we appreciate your comments and hope to see you back at the Palais Royale. Kind Regards,

8/10 Bueno

Anne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
All ok hotel - one comment: coffee served for the continental breakfast is water colored in black....not real coffee for a morning wake up.
Se hospedó 3 noches en junio de 2023
Respuesta de Eric L, Sales and Marketing Manager el 13 jun. 2023
Dear Anne, thank you for your review. Our coffee in Gazelles Restaurant is Victoria Arabica filtered coffee however guests have the option of ordering Barista coffee which is sourced from Blue Mountains Roasters. We hope that you may enjoy this option when you return. Kind Regards,

6/10 Aceptable

Ming

Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The central heating wasnt working, the heat was cold and it was hard to sleep
Se hospedó 1 noche en mayo de 2023
Respuesta de Eric L, Sales and Marketing Manager el 13 jun. 2023
Dear Ming, we apologise that your central heating did not work..We have noted your concerns and will follow this up internally. Kind Regards,

10/10 Excelente

Sergio Igor

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Holly

Se hospedó 1 noche en abril de 2023

4/10 Mediocre

Natasha

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
I had great expectations, but really old, lumpy pillows and threadbare towels for $334 a night is disgraceful! No complementary bottle of water and charging extra for breakfast at that price is ridiculous. I would not stay here again. Staff were lovely, and temperature of the room was great if i had to say something positive.
Se hospedó 1 noche en abril de 2023

6/10 Aceptable

S

Se hospedó 1 noche en diciembre de 2022

2/10 Terrible

Paul

Se hospedó 1 noche en enero de 2023
Respuesta de Eric L, Sales and Marketing Manager el 27 nov. 2023
Dear Paul, we are sorry to hear that your stay did not meet your expectations. Please provide us with more feedback so that we can work towards improving our service offering

10/10 Excelente

Mike

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A wonderful hotel.
I usually stay at the Carrington on my rare visits to Katoomba, however the Carrington was fully booked for the one night and day I had at Katoomba. The Palais Royale is a beautifully restored hotel with equally welcoming hosts and a nice pleasant walk from the station. The continental brekky was good enough to start any day. Now I'm retired, I will be back for a longer stay very soon.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Eric L. - Sales and Marketing Manager el 27 dic. 2022
Dear Mike, Thank you for your review. We are extremely delighted that you had the opportunity to stay with us and look forward to welcoming you back to the Palais Royale in the not too distant future. Kind Regards,

10/10 Excelente

Jens

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
3rd time staying here in 2022, and still very good place. Great location in Katoomba, friendly staff and clean rooms.
Respuesta de Eric L. - Sales and Marketing Manager el 27 dic. 2022
Dear Jens,Thank you for your review. We are glad that you enjoyed your stay and we look forward to welcoming you back to the Palais RoyaleKind Regards,

8/10 Bueno

esin

Se hospedó 2 noches en diciembre de 2022
Respuesta de Eric L. - Sales and Marketing Manager el 27 dic. 2022
Dear Esin, Thank you for yor review. We are glad that you enjoyed your stay. We look forward to welcoming you back to the Palais Royale. Kind Regards,

10/10 Excelente

James

Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay.
Se hospedó 2 noches en noviembre de 2022
Respuesta de Eric L. - Sales and Marketing Manager el 27 dic. 2022
Dear Paul,Thank you for your review. We are glad that you enjoyed your stay and look forward to your return to the Palais Royale. Kind Regards,

10/10 Excelente

Serge

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was a total surprise for the amount we paid . It was clean , friendly and so close to the middle of town . The breakfast was sensational and serving was huge . The best part was the coffee was exceptional . Would recommend to anyone
Se hospedó 1 noche en noviembre de 2022
Respuesta de Eric L. - Sales and Marketing Manager el 27 dic. 2022
Dear Serge,Thank you for your review. We are glad that you enjoyed your stay and look forward to your return to the Palais Royale. Kind Regards,

10/10 Excelente

Peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very good for 2 nights stay
Nice old world charm hotel. Well maintained building and good location. Comfortable bed and big bathroom. Will stay again.
Se hospedó 2 noches en noviembre de 2022
Respuesta de Eric L. - Sales and Marketing Manager el 27 dic. 2022
Dear Peter, Thank you for your review. We look forward to welcoming you back to the Palais Royale.Kind Regards,

10/10 Excelente

Narelle

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en septiembre de 2022

6/10 Aceptable

fran

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
beautiful old building well maintained.
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Roger

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Short break
Friendly staff. Good value breakfast.
Se hospedó 2 noches en agosto de 2022

8/10 Bueno

Janette

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were friendly and helpful. The room was clean, spacious and comfortable. A huge factor in booking the room was it had a private bathroom. The hotel offers an old world charm with the decor whilst proving modern conveniences. It was an enjoyable one night stay.
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Adrienne

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This property was real gem...gorgeous well appointed room on the ground floor, dining options more than sufficient with a super meal freshly prepared...loved it. All the staff were welcoming and attentive. For an overnight stay or several nights, this hotel offers guests a very affordable break away. Thank you!
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Donell

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Very enjoyable stay
Se hospedó 1 noche en junio de 2022

10/10 Excelente

Peter

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great staff, amazing property, awesome shower.
Se hospedó 1 noche en junio de 2022

8/10 Bueno

Shirley

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the location, the style of the building and the staff were great. Didn’t like that there was no elevator nor that breakfast is not served every day.
Se hospedó 2 noches en junio de 2022

8/10 Bueno

Alison

Se hospedó 2 noches en junio de 2022

8/10 Bueno

Bruce

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pleasant stay
The Palais Royale is centrally-located, and near an excellent restaurant (Canton Palace) that we visited for dinner. Disappointing that the Palais only has breakfast SOME mornings so don't rely on it! We had to go up the street on a very cold morning to obtain our breakfast at a local cafe. Maybe they could offer a self-service continental breakfast on those days? The central heating is warm but even turned up to 30deg it was not T-shirt comfortable.
Se hospedó 1 noche en mayo de 2022

6/10 Aceptable

Nicole

Viajó con su pareja
Le gustó: Personal y atención, servicios
Owners were lovely, it is an old historical building which is beautiful, however, it’s needs a few updates to make it feel polished and grand again. Way to expensive
Se hospedó 1 noche en mayo de 2022

8/10 Bueno

mark

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the feel, great staff, easy parking, great location. Beautiful building etc. Small suggestion, turn the heating up in the room prior to guest arriving as it was a particularly cold day and the room took us a couple of hours to get warm. Having said this, had a lovely time, the family and I are looking forward to coming back soon :)
Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Yvonne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great service.
Se hospedó 2 noches en abril de 2022

10/10 Excelente

Dani

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy to book, staff are really friendly. Room was big and comfortable.
Se hospedó 1 noche en abril de 2022

8/10 Bueno

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en abril de 2022

10/10 Excelente

Richard

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location for a overnight stay Large room, quiet location nice layout Free car park Can recommend
Se hospedó 1 noche en marzo de 2022

10/10 Excelente

PUAY CHEH

Se hospedó 1 noche en marzo de 2022

6/10 Aceptable

OCTAVIO

Se hospedó 2 noches en febrero de 2022

6/10 Aceptable

Ian

Le gustó: Limpieza
Great potential as a destination
Potentially great Deluxe Queen room very small bathroom tiny and A/c did not work on hot night Moved to King deluxe next night - much better al round Could be stunning with a glamorous operator
Se hospedó 2 noches en febrero de 2022

8/10 Bueno

Tharumalingam

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Manager and staff were friendly and professional
Se hospedó 1 noche en enero de 2022

8/10 Bueno

Kristian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good Location
Nice hotel ,close to everything you will need to do and see , we could walk to everything.
Se hospedó 3 noches en diciembre de 2021