Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 338 de 451 opiniones" "
10 - Excelente
338
Evaluación: 8 - Bueno. 63 de 451 opiniones" "
8 - Bueno
63
Evaluación: 6 - Aceptable. 20 de 451 opiniones" "
6 - Aceptable
20
Evaluación: 4 - Mediocre. 15 de 451 opiniones" "
4 - Mediocre
15
Evaluación: 2 - Terrible. 15 de 451 opiniones" "
2 - Terrible
15
9,6/10
Limpieza
9,2/10
Personal y atención
9,0/10
Servicios
9,6/10
Estado de la propiedad e instalaciones
9,0/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Yemy
Viajó con su familia
27 jul. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Exrelente hotel, muy bien situado y el servicio de primera en todos los aspectos
Yemy
Se hospedó 3 noches en julio de 2023
Respuesta de Luma Munayer Personal concierge Coordinator el 31 jul. 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
10/10 Excelente
eduardo
Viajó con su familia
23 jul. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Muy buena
eduardo
Se hospedó 3 noches en julio de 2023
Respuesta de Luma Munayer Personal concierge Coordinator el 31 jul. 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
10/10 Excelente
Morris
12 feb. 2023
Morris
Se hospedó 3 noches en diciembre de 2022
Respuesta de Luma el 2 mar. 2023
We would like to thank you for taking the time to complete our guest questionnaire following your recent stay here at the Waldorf Astoria Jerusalem. We strive to provide our guests with the highest standards of product and service at all times, and we are delighted to know that we provided you with Our Sincere Elegant Service. You are a loyal guest to us and we appreciate your patronage. We look forward to the opportunity of welcoming you back again for a much improved experience in the best traditions of our sincere elegant service. Please don't hesitate to contact me directly if I may be of any assistance.”
10/10 Excelente
Elias
16 nov. 2022
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very good
Elias
Se hospedó 2 noches en noviembre de 2022
8/10 Bueno
Roberto, BONITA
Viajó con su pareja
20 sept. 2022
Le gustó: Limpieza, personal y atención, servicios
Aunque es un Waldorf en Israel tienen otros estándares de calidad en el servicio principalmente a los extranjeros, la comida bufé del desayuno decepcionante, si rentas carro el estacionamiento tiene un costo adicional a la ya de por si tarifa alta de la habitación y desayuno, Hotel dedicado a los Judios religiosos y tours, no vale el precio, lo único es su ubicación
Roberto
Se hospedó 6 noches en septiembre de 2022
10/10 Excelente
Myriam
Viajó con su familia
25 jul. 2022
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excelente atención
Todo perfecto
Myriam
Se hospedó 2 noches en julio de 2022
10/10 Excelente
Cliente verificado
12 ene. 2020
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Cliente verificado
Se hospedó 3 noches en enero de 2020
Respuesta de Waldorf Astoria Jerusalem el 27 ene. 2020
We would like to take the opportunity to thank you for your kind feedback. Our team is looking forward to hosting you again.
Greets from Jerusalem
10/10 Excelente
Morris
22 sept. 2019
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Súper hotel
Súper bien
Morris
Se hospedó 3 noches en septiembre de 2019
Respuesta de Waldorf Astoria Jerusalem el 24 sept. 2019
Dear Morris,
We are delighted that you stayed with us, at the best hotel in Israel. We hope that you will return to Jerusalem again and that you will choose to stay with us when you do so.
8/10 Bueno
Marcela
1 sept. 2019
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
exelente
muy cómodo ,bien ubicado personas amables,música muy agradable clásica
Marcela
Se hospedó 5 noches en agosto de 2019
Respuesta de Waldorf Astoria Jerusalem el 2 sept. 2019
Dear Ms. Marcela,
Thank you for your review, we are so pleased that you enjoy the many aspects of the hotel and hope that we will have the pleasure of hosting you on many occasions in the future.
10/10 Excelente
Abdo
29 ago. 2019
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy buen hotel
Excelente hotel muy fino lo único q no tiene es alberca y spa
Comida exelente
Abdo
Se hospedó 3 noches en agosto de 2019
Respuesta de Waldorf Astoria Jerusalem el 8 sept. 2019
Dear Mr. Abdo,
Thank you for your review, we are so pleased that you enjoy the many aspects of the hotel.
We look forward to making the full pool, spa and fitness facilities available by the end of 2019.
We hope that we will have the pleasure of hosting you on many occasions in the future.
10/10 Excelente
Cliente verificado
25 ago. 2019
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lo que más me gusto es el excelente servicio,la limpieza y sobre todo el desayono
Cliente verificado
Se hospedó 3 noches en agosto de 2019
Respuesta de Waldorf Astoria Jerusalem el 25 ago. 2019
We would like to sincerely thank you for your kind feedback, and are truly delighted you so enjoyed your stay. Looking forward to welcoming you back again for many more such wonderful experiences.
8/10 Bueno
Albert, PTY
7 jul. 2019
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
very nice the hotel ! but unfortunately no swimming pool ! not sure about the gym ! the rest is super the staff are working the extra mile to make you happy
Albert
Se hospedó 3 noches en junio de 2019
Respuesta de Waldorf Astoria Jerusalem el 9 jul. 2019
Dear Albert,
Thank you kindly for taking the time to share your experiences of our hotel. We are delighted to read that our legendary True Waldorf Service transcended into making you feel welcome and comfortable.
We look forward to making the full pool, spa and fitness facilities available and though we are unable to confirm a final date at this time, have every hope for October 2019.
10/10 Excelente
Rodrigo
21 ago. 2018
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente estadía
Hotel muy bien ubicado y muy buena atención
Rodrigo
Se hospedó 5 noches en agosto de 2018
10/10 Excelente
Cliente verificado
31 ago. 2017
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
excellent hotel
this hotel is beautiful, we loved everything of it, its confortable, amazing location, and very good service.
Cliente verificado
Se hospedó 3 noches en agosto de 2017
10/10 Excelente
salomon
3 ago. 2017
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente hotel
salomon
Se hospedó 6 noches en julio de 2017
10/10 Excelente
Alberto
22 jul. 2017
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Alberto
Se hospedó 2 noches en julio de 2017
10/10 Excelente
Isaac
19 jul. 2017
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Isaac
Se hospedó 3 noches en julio de 2017
10/10 Excelente
JAIME
15 jun. 2017
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
elegante
es un hotel para no perderselo!
JAIME
Se hospedó 4 noches en junio de 2017
10/10 Excelente
Esther
20 sept. 2016
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente
Esther
10/10 Excelente
isaac, mexico
25 may. 2016
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Espectacular
El hotel está nuevo y trae un nuevo concepto de lujo y servicio a Israel el desayuno es de otra categoría
isaac
8/10 Bueno
Isaac, Mexico
16 may. 2016
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Buen Hotel
Buen servicio, todo agradable y cómodo. Está bonito y tiene todo lo necesario para una buena estancia.
Isaac
10/10 Excelente
Abraham, MEXICO
19 ene. 2016
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
EL MEJOR HOTEL DEL MEDIO ORIENTE!
EL MEJOR HOTEL DEL MEDIO ORIENTE!
Abraham
10/10 Excelente
Cliente verificado
10 nov. 2015
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Sin lugar a dudas el mejor hotel de Jerusalem. El servicio de todo el personal muy eficiente y amable. Muy buena ubicación, muy cerca de zona comercial y la ciudad vieja. Llegamos a las 7:00 a.m. y tenían nuestra habitación lista. Las habitaciones son de las más amplias de Jerusalem. El desayuno de la mejor calidad.
Cliente verificado
10/10 Excelente
Maayan
Viajó con su familia
17 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Really like the people who work for making me feel happy. Thank you very much you have such an incredible customer service and beautiful hotel with so much good food
Maayan
Se hospedó 1 noche en enero de 2024
Respuesta de Siham Abu Ali el 10 feb. 2024
Thank you for your generous ratings!It is truly rewarding to know that the experience created during your stay was pleasurable, and enjoyable. We look forward to warmly welcoming you back for another superb luxury hospitality experience in Jerusalem.
6/10 Aceptable
Cliente verificado
Viajó por negocios
8 ene. 2024
Le gustó: Limpieza, estado de la propiedad e instalaciones
Cliente verificado
Se hospedó 2 noches en enero de 2024
Respuesta de Siham Abu Ali el 10 feb. 2024
We regret that your stay at Waldorf Astoria Jerusalem had not been fullfilling. I would appreciate the opportunity to discuss some of your scores in more detail and to that end ask you to provide me with a contact number that I can reach you through.
10/10 Excelente
Aaron
Viajó con su familia
16 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Real quality
Having stayed in many places, this for sure is straight in there in the top three place we’ve ever been to. Attention to detail. Parking, breakfast, the room, gym, pool everything simply superb
Aaron
Se hospedó 1 noche en diciembre de 2023
Respuesta de Siham Abu Ali el 10 feb. 2024
Thank you for your generous ratings. It is truly rewarding to know that the experience created during your stay was pleasurable, and enjoyable. We look forward to warmly welcoming you back for another superb luxury hospitality experience in Jerusalem.
10/10 Excelente
david
Viajó con su familia
16 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
fantastique
tout étais magnifique
david
Se hospedó 3 noches en diciembre de 2023
Respuesta de Siham Abu Ali el 10 feb. 2024
Thank you for your generous ratings. It is truly rewarding to know that the experience created during your stay was pleasurable, and enjoyable.We look forward to warmly welcoming you back for another superb luxury hospitality experience in Jerusalem.
2/10 Terrible
navid
21 nov. 2023
navid
Se hospedó 4 noches en septiembre de 2023
10/10 Excelente
Miri
Viajó con su pareja
27 ago. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a super fantastic stay. The Israeli-style breafast is out of this world! I've never seen anything like it!!! We highly recommend Waldorf Astoria Jerusalem!!! This was our second time back!!! :)
Miri
Se hospedó 2 noches en agosto de 2023
Respuesta de Luma Munayer el 11 sept. 2023
Dear Sir/ Madam,Thank you so much for your enthusiastic feedback! We are thrilled to hear that you had a super fantastic stay at Waldorf Astoria Jerusalem and that you enjoyed our Israeli-style breakfast. It is always a pleasure to know that our guests appreciate the unique culinary experience we offer.We are equally delighted that this was your second time back at our hotel, and we truly appreciate your continued support. Our team works tirelessly to ensure that each visit is as memorable as the last.If there is anything specific you would like to share or any suggestions for improvement, please feel free to let us know. We value your input and are committed to providing exceptional service.Once again, thank you for choosing Waldorf Astoria Jerusalem. We cannot wait to welcome you back for your next visit!Warm regards,
10/10 Excelente
Cliente verificado
22 ago. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fabulous experience
We have been coming to Jerusalem for the past 20+ years and this was our first time at the WA. It is our new favorite hotel in Jerusalem- well-situated, esthetic ally pleasing, excellent service and impeccably clean. We will be back
Cliente verificado
Se hospedó 6 noches en agosto de 2023
Respuesta de Guest Relations Team el 11 sept. 2023
Dear Sir/Madam,Thank you so much for your wonderful feedback! We are thrilled to hear that your recent stay at the WA in Jerusalem was such a positive experience for you, especially considering your long history of visits to the city.Your kind words about our hotel's location, aesthetics, service, and cleanliness mean a lot to us. We work hard to provide a memorable and enjoyable stay for all our guests, and it is truly rewarding to know that we have become your new favorite hotel in Jerusalem.We can not wait to welcome you back for another exceptional stay in the future. If you have any special requests or preferences for your next visit, please don't hesitate to let us know. We are here to ensure your next stay with us is just as fantastic as this one.Once again, thank you for choosing the WA, and we look forward to hosting you again soon!Warm regards,
10/10 Excelente
Jennifer
Viajó con su familia
19 ago. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everyone was so friendly and accommodating. Loved it. Will definitely stay here again. Beautiful hotel and gorgeous rooms.
Jennifer
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Relations Team el 11 sept. 2023
Dear Sir/ Madam,Greetings from Waldorf Astoria Jerusalem.Thank you so much for your kind words! We're absolutely thrilled to hear that you had such a wonderful experience during your stay at our hotel.Our team takes great pride in providing exceptional service and making our guests feel welcome, so it's fantastic to know that you found everyone to be friendly and accommodating.We're delighted that you enjoyed our beautiful hotel and the gorgeous rooms. We can't wait to welcome you back for another memorable stay in the future.If you have any special requests or preferences for your next visit, please don't hesitate to let us know. We'll be more than happy to assist you in making your stay even more enjoyable.Once again, thank you for choosing our hotel, and we look forward to hosting you again soon!Warm regards,
8/10 Bueno
Moises
17 ago. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything except housekeeping is excellent
Moises
Se hospedó 3 noches en agosto de 2023
Respuesta de Guest Relations Team el 11 sept. 2023
Dear Sir/ Madam,Greetings from Waldorf Astoria Jerusalem.Thank you for taking the time to share your feedback with us. We greatly appreciate your comments and are delighted to hear that you found everything about your stay to be excellent, with one exception.We apologize for any inconvenience or concerns you may have had regarding our housekeeping services. Your comfort and satisfaction are of utmost importance to us, and we take your feedback seriously.To ensure that your next stay meets your expectations in every aspect, we will address the housekeeping issue immediately and make the necessary improvements. If you have any specific details or suggestions regarding your experience, please feel free to share them with us so that we can better understand and address the issue.We genuinely value your patronage, and it's our aim to provide you with a flawless experience during your next visit. If you require any assistance or have any additional feedback, please do not hesitate to reach out to our guest services team.Thank you for choosing to stay with us, and we look forward to the opportunity to host you again and exceed your expectations.Warm regards,
10/10 Excelente
PENGFEI
Viajó con su familia
10 ago. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice stay, perfect location close to the old city、spacious room、good cleaning、delicious food.
Thanks for upgrading room and additional bed for my daughter.
And specially thank lobby concierge George, very nice,we family were very happy,we hope to be back.
PENGFEI
Se hospedó 2 noches en agosto de 2023
Respuesta de Guest Relations Team el 11 sept. 2023
Dear Sir/ Madam,Greetings from Waldorf Astoria Jerusalem.Thank you so much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a very nice stay and that you enjoyed our perfect location close to the old city, spacious rooms, good cleaning, and delicious food.We're thrilled to know that you appreciated the room upgrade and the additional bed for your daughter. Our team always strives to go above and beyond to make our guests' experiences memorable.It's great to hear that you had a positive interaction with our lobby concierge, George. We'll be sure to pass along your kind words to him, as he will be thrilled to know that he made your family's stay special.We can't wait to welcome you back in the future. If you have any questions or need assistance with anything, please don't hesitate to reach out. We look forward to hosting you again soon.Warm regards,
10/10 Excelente
Rewal, Miramar
Viajó con su familia
22 jul. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent Property
Rewal
Se hospedó 5 noches en julio de 2023
10/10 Excelente
Boaz
Viajó con su familia
20 jul. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Espetacular
Hotel espetacular instalações de primeira , localização a passos da cidade antiga , atendimento e café da manhã extraordinários
Boaz
Se hospedó 1 noche en julio de 2023
Respuesta de Luma Munayer Personal concierge Coordinator el 31 jul. 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
10/10 Excelente
Daniel
16 jul. 2023
Daniel
Se hospedó 1 noche en julio de 2023
Respuesta de Luma Munayer Personal concierge Coordinator el 18 jul. 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
10/10 Excelente
Eitan
15 jul. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great hotel
Great and luxurious hotel. The service was amazing and welcoming. Location is superb and the room was great. We enjoyed our stay and will return
Eitan
Se hospedó 1 noche en julio de 2023
Respuesta de Luma Munayer Personal concierge Coordinator el 18 jul. 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
10/10 Excelente
MATTHEW
14 jul. 2023
MATTHEW
Se hospedó 3 noches en julio de 2023
10/10 Excelente
Elaine
Viajó con su familia
12 jul. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wonderful Hotel, Exceptional Service
The Waldorf, Astoria, Jerusalem is probably the very best hotel I have ever stayed at and I have stayed at many fine ones. The concierge Billet provided such excellent service that we were able to take advantage of many of the sites in Jerusalem that we might not have gotten to had it not been for all of his help. The service in terms of the twice daily cleaning of our room and the spectacular buffet were two more outstanding features of this hotel. The friendly doorman greeted you whenever you left or returned to the premises and helped get you a cab when needed. I would recommend that anybody thinking of going to Jerusalem take the time to read the reviews for this wonderful hotel and consider it as their number one option. I intend to return to Jerusalem one day and will definitely return to the Waldorf Astoria Jerusalem.
Elaine
Se hospedó 3 noches en julio de 2023
Respuesta de Luma Munayer Personal concierge Coordinator el 31 jul. 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
10/10 Excelente
lilia, houston
Viajó con su pareja
3 jul. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The location is perfect to walk to old Jerusalem
The property is beautiful and clean and comfortable
The food is amazing
The spa is great
The staff is extremely helpful and nice
Love it
lilia
Se hospedó 5 noches en junio de 2023
Respuesta de Luma Munayer Personal concierge Coordinator el 18 jul. 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
10/10 Excelente
Bruno, fort worth
Viajó con su pareja
30 jun. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
concierge was awesome
Bruno
Se hospedó 6 noches en mayo de 2023
Respuesta de Luma Munayer Personal concierge Coordinator el 31 jul. 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
10/10 Excelente
Igor
25 jun. 2023
Le gustó: Limpieza, estado de la propiedad e instalaciones
We had a great time
Igor
Se hospedó 1 noche en junio de 2023
Respuesta de Luma Munayer Personal concierge Coordinator el 31 jul. 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
10/10 Excelente
Jose
Viajó con su familia, Viajó en grupo
23 jun. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful property and excellent staff.
Jose
Se hospedó 2 noches en junio de 2023
Respuesta de Luma Munayer Personal concierge Coordinator el 18 jul. 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
8/10 Bueno
MENACHEM
20 jun. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
very nice
MENACHEM
Se hospedó 2 noches en junio de 2023
10/10 Excelente
Neil
2 jun. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Neil
Se hospedó 1 noche en mayo de 2023
Respuesta de Luma Munayer Personal concierge Coordinator el 31 jul. 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
10/10 Excelente
Alexander, Sarasota
Viajó con su pareja
2 jun. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Probably the best hotel in Jerusalem. Will definitely stay again
Alexander
Se hospedó 2 noches en mayo de 2023
Respuesta de Luma Munayer Personal concierge Coordinator el 31 jul. 2023
I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. Thank you & have a nice day!
8/10 Bueno
Ruth
2 may. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Ruth
Se hospedó 1 noche en abril de 2023
8/10 Bueno
joao
Viajó con su familia
31 mar. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
nice room but ac makes room very dry, not so comfortable
joao
Se hospedó 1 noche en marzo de 2023
Respuesta de Luma Munayer Personal concierge Coordinator el 22 may. 2023
Dear Mr Perez, I would like to thank you for completing the survey and for the valuable feedback. It's been a pleasure to have you at our property, and we are delighted that we achieved our goal of making your stay memorable by providing our sincere elegant services, and we hope we can continue to do that for you in your future visits. and I apologize for the inconvenience regarding the room ac,i will take note and pass it to the department manager who will take care of the issue with utmost priority. we are looking for your next visit. Thank you & have a nice day!
2/10 Terrible
Andrew
5 mar. 2023
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Would not recommend
Appalling, rooms not ready when we arrived, then they gave us an upgrade and that was not available. Room dusty, balcony covered in bird droppings, rooms not tidied unless we called, facilities advertised not available.
Would not recommend
Andrew
Se hospedó 3 noches en febrero de 2023
10/10 Excelente
moussa
28 feb. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean top with service
Staff are amazing.
Professional
moussa
Se hospedó 2 noches en febrero de 2023
Respuesta de Luma el 2 mar. 2023
We would like to thank you for taking the time to complete our guest questionnaire following your recent stay here at the Waldorf Astoria Jerusalem. We strive to provide our guests with the highest standards of product and service at all times, and we are delighted to know that we provided you with Our Sincere Elegant Service. You are a loyal guest to us and we appreciate your patronage. We look forward to the opportunity of welcoming you back again for a much improved experience in the best traditions of our sincere elegant service. Please don't hesitate to contact me directly if I may be of any assistance.”