Terraza o patio

Opiniones sobre Paradise Resort Gold Coast

3.5 out of 5
Paradise Resort Gold Coast
122 Ferny Avenue, Surfers Paradise, QLD

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 355 de 1002 opiniones" "
Evaluación: 8 - Bueno. 364 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 147 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 81 de 1002 opiniones" "
Evaluación: 2 - Terrible. 55 de 1002 opiniones" "

7,6/10

Limpieza

8,4/10

Personal y atención

7,8/10

Servicios

7,2/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Virginia

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great for children of all ages with plenty of play areas and activities
Se hospedó 3 noches en marzo de 2024
Respuesta de Cherie el 27 mar. 2024
Thank you, Virginia for your 4 star rating and valued comments.We are pleased you and children had a great time. We do look forward to welcoming you for a future stay.

8/10 Bueno

MICHIO

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
良かった点∶ 子供が遊べる遊具が多い 改善が望ましい点∶ エアコンの設定温度を17℃にしても、間欠でしか運転せず、部屋が暑かった
Se hospedó 2 noches en marzo de 2024
Respuesta de Cherie el 22 mar. 2024
Thank you for your 4 star rating. We do hope to welcome you and your family for a future stay.

8/10 Bueno

Charlotte

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en marzo de 2024
Respuesta de Jeet el 20 mar. 2024
Dear Charlotte, Thank you for your 4-star rating. We hope to see you again soon.

6/10 Aceptable

satinder

Viajó con su familia y niños pequeños
Its a 3 star property. The reataurants were ok but were pricey our breakkie for 2 adults and 2 kids cost (modest) was 83.00. We chose not to do conteniental as its mostly carbs and sugar with some fruit. No protein. The staff were friendly. Kids had a good time, but they preferred not to do the activities they spent most of their time in the pools, or the arcade. On Saturday there was a external party that hired the place on the property and the pools etc were jam packed that the kids were paying accidentally bumping into the pools cause it seemed over capacity. The kids area with water slides was on maintenance for 2 days straight so it was closed. Property is aging and our room which was renovated - when we booked it said it was reno’d but didn’t state that it was renovated 7 years ago which by now was dated and well used which was our experience. All in all it was good place for kids to have fun - a 3 or max 4 days. We stayed for 8 days but we had passes to parks so we did things off the resort which gave us a breathier from the high intensity of the resort. We enjoyed our time.
Se hospedó 8 noches en marzo de 2024
Respuesta de Cherie el 18 mar. 2024
Thank you, Satinder for your valued and honest feedback.We are pleased that you and your family had a good time and enjoyed our facilities. We take note of your issues raised and will action in our ongoing efforts to offer the best guest experience.Thank you again for taking the time to offer your detailed and valuable feedback.

8/10 Bueno

Ken

Viajó con su familia
Le gustó: Limpieza
Not all activities were available, noise from contractors, buffet breakfast should include hot food.
Se hospedó 7 noches en marzo de 2024
Respuesta de Cherie el 12 mar. 2024
Thank you, Ken for your 4 star rating and valued comments.We appreciate your feedback and will use your recommendations in our continued improvement.We do hope to welcome you back for a future visit.

10/10 Excelente

TIMOTHY

Viajó con su familia
Le gustó: Servicios
Great relaxing stay. Food is just basic but ok
Se hospedó 9 noches en febrero de 2024
Respuesta de Cherie el 6 mar. 2024
Thank you, Timothy for your 5 out 5 review and value comments.Very pleased you had a relaxing stay and do look forward to welcoming you back for a future visit.

8/10 Bueno

Cameron

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
👍
Se hospedó 4 noches en febrero de 2024
Respuesta de Cherie el 4 mar. 2024
Thank you, Cameron for your 4 star rating.We look forward to welcoming you for a future visit.

10/10 Excelente

Brett

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location for young kids. Plenty to do in and around. Rooms are a bit dated but hardly spend any time in them with so much to explore. Enjoys our stay.
Respuesta de Cherie el 4 mar. 2024
Thank you, Brett for your 5 star rating and valued feedback.So pleased you enjoyed your stay and all our facilities. We do look forward to welcoming you for a future stay.

10/10 Excelente

Alejandra

Viajó con su familia
Excellent and good staff
Se hospedó 4 noches en febrero de 2024
Respuesta de Cherie el 28 feb. 2024
Thank you, Alejandra for your 5 star review and valued comments.We are pleased you and your family had an excellent- time and we look forward to welcoming you back for a future stay.

10/10 Excelente

Patrick Ewen Noel

Se hospedó 5 noches en febrero de 2024
Respuesta de Cherie el 22 mar. 2024
Thank you, Noel for your 5 star rating. So pleased you enjoyed your stay with us and we look forward to welcoming you for a future visit.

10/10 Excelente

Jodi

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing resort
Se hospedó 2 noches en febrero de 2024
Respuesta de Cherie el 19 feb. 2024
Thank you, Jodi for your 5 star rating.We do look forward to welcoming you back for a future visit.

10/10 Excelente

Raina

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We got 2 nights for baby’s 1st birthday We will definitely be back again It really is like a boat cruise but on land ❤️
Se hospedó 2 noches en febrero de 2024
Respuesta de Cherie el 15 feb. 2024
Thank you, Raina for your 5 star rating.So pleased you had a great time celebrating your little one's birthday. We do look forward to your next visit :)

2/10 Terrible

jessica

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Run down property, multiple physcial fights between other guests during our stay due to something happening between children at the pool during the nights. Pool should be shut from 6pm. Pool and area is dirty and smelt funny. Room wasn't made up daily and first two nights my husband was attacked by bed bugs. Put through a complaint directly to the resort and heard nothing back. I recommend staying elsewhere.
Se hospedó 8 noches en enero de 2024
Respuesta de Edervan Pommerening - Guest Services Manager el 10 feb. 2024
Hi Jessica,I'm sorry you've had a bad experience staying with us. Please e-mail me at gsm@paradiseresort.com.au so we can further assist you.Best regards,

6/10 Aceptable

Shelley

Viajó con su familia
Le gustó: Personal y atención
The staff and pool area was really good. The rooms are a bit old. It was good they we coukd order food up to 11pm. Very quick checkin and out.
Se hospedó 1 noche en febrero de 2024
Respuesta de Cherie el 5 feb. 2024
Thank you, Shelley for your valued and honest comments.We do hope to welcome you back for a future stay.

10/10 Excelente

Kelly

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
So child friendly it was a great stay
Se hospedó 4 noches en enero de 2024
Respuesta de Cherie el 1 feb. 2024
Thank you, Kelly for your 5 star rating and valued comments.We are pleased you had a great stay and look forward to welcoming you back for a future visit.

8/10 Bueno

Shane

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great activities and kids club. Pool is top class along with staff. An external issue to the organisation is that rubbish trucks woke me up everyday at 5:30am. Whilst there is little the resort can do, it does affect my stay and sleep.
Se hospedó 7 noches en enero de 2024
Respuesta de Cherie el 31 ene. 2024
Thank you, Shane for your 4 star rating and valued feedback.We are pleased you and your family enjoyed our facilities and found our staff to be top class! We note your concerns in regards to our rubbish collection and are working towards a new time and pick up point.We do thank you for your valued comments and look forward to welcoming you for a future visit.

8/10 Bueno

Iulia

Viajó con su familia y niños pequeños
Le gustó: Limpieza
This is a place where kids have fun. It is made for children's safety. There is a nice pool, 2 waterparks, bubble spa, outdoor playground, indoor playground, kids club, arcade room. It is a paradise for kids, and the good thing it is walking distance from city. However don't forget it is a 3 stars, so don't exprct a service of 5 stars. Personally I fiund the breakfast too much overpriced for what they offer, and coffee being served in plastic cup was a minus for me. Also food, even though the menu is very reach, the taste is not the best, so after 5 days I wanted some better tasting and nicer plated meals. So yes it is a great place for kids, but adults should lower their expectations, especially if you are used to a 5 stars service, and watch kids have fun. Will we come again? Maybe but for a shorter stay.
Se hospedó 5 noches en enero de 2024
Respuesta de Cherie el 31 ene. 2024
Thank you, Iulia for your 4 star rating and honest feedback. We are pleased you and the children had a fun holiday.We note your concerns in regards to our service and menus and take on board for our continued improvement.We look forward to welcoming you back for a future visit.

8/10 Bueno

Kevin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en diciembre de 2023
Respuesta de Cherie el 30 ene. 2024
Thank you, Kevin for your 4 star rating.We do look forward to welcoming you and your family for a future visit.

2/10 Terrible

jason James

No le gustó: Servicios
Old and needs updating Chaos in this place .
Se hospedó 4 noches en enero de 2024
Respuesta de Cherie el 30 ene. 2024
Thank you, Jason for your valued and honest feedback.We are sorry we were unable to meet your expectations on this occasion.We are in the middle of some refurbishments and are continually improving for our guests.Kind regards,Cherie - Paradise Resort Gold Coast.

8/10 Bueno

Santina

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
The resort is great, the staff and entertainment for kids is amazing. Only few downfalls are the tiredness of rooms and buildings. The new wings of the resort are alot nicer. My kids love it just the same and will continue to visit.
Se hospedó 3 noches en enero de 2024
Respuesta de Cherie el 16 ene. 2024
Thank you, Santina for your 4 star rating and valued feedback.We are working towards renovating some more rooms and we do look forward to seeing you on your next visit.

10/10 Excelente

Emi, Carina Heights

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Jeet el 15 ene. 2024
Thank you for your 5-star review. We hope to see you again soon.

10/10 Excelente

Nadin

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Jeet el 15 ene. 2024
Thank you for your perfect rating. We look forward to welcoming you back on your next visit.

6/10 Aceptable

Martina

Se hospedó 4 noches en enero de 2024
Respuesta de Jeet el 15 ene. 2024
Thank you for choosing Paradise Resort. We hope to see you again soon.

8/10 Bueno

Katie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Jeet el 11 ene. 2024
Hi Katie,Thank you for your 4-star review. We hope to see you soon again.

10/10 Excelente

Melissa

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great resort for kids so much to do you dont have to leave the resort. Pre book parking cause it can book out and they you end up paying more somewhere else and its inconvenient.
Se hospedó 3 noches en enero de 2024
Respuesta de Cherie el 9 ene. 2024
Thank you, Melissa for your 5 star rating. Very pleased that you and the kids had a great time at the resort.We look forward to seeing you again.

10/10 Excelente

Amy

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 8 noches en diciembre de 2023
Respuesta de Cherie el 9 ene. 2024
Thank you, Amy for your 5 star rating.We do look forward to welcoming you for a future stay.

8/10 Bueno

Tiffany

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great spot for kids under 12. The facilities are great for kids and there are activities that continually run during the holidays. There is no real swimming pool for adults, only 1 very small lagoon pool. The resort is cashless and requires you to use eftpos or credit card for every purchase but you will be charged a surcharge every time. Overall we had a great time, I wouldn’t call it a relaxing holiday for adults, but I would call it paradise for kids.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Cherie el 9 ene. 2024
Thank you, Tiffany for your 4 star rating and valued feedback. We are pleased you and your family had a great time.We do look forward to seeing you again.

10/10 Excelente

BHUPINDER

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
An ideal place for kids to have fun and make most of their holidays Lots of activities for kids under one roof keeps them busy to have ultimate fun
Se hospedó 11 noches en diciembre de 2023
Respuesta de Cherie el 9 ene. 2024
Thank you, Bhupinder for your 5 star rating. We are pleased you and the family had a fun time.We look forward to welcoming you back for a future visit.

8/10 Bueno

Amanda

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Loved all the activities and waterpark. The service from the staff was outstanding. The rooms are abit run down and could do with an upgrade and the extra activities cost do add up when you book them daily. Over all it was a fabulous family trip.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Cherie el 9 ene. 2024
Thank you, Amanda for your 4 star rating and valued feedback.We are pleased you and your family had a fabulous trip.We do note your concerns and will action in our continued efforts to deliver the best customer experience.We do hope to welcome you back for a future visit.

10/10 Excelente

Shivaganesh rao

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Respuesta de Jeet el 1 ene. 2024
Dear Shivaganesh,Thank you for your perfect rating. We hope to see you soon.

8/10 Bueno

Chantelle

Viajó con su familia
Le gustó: Personal y atención, servicios
Se hospedó 4 noches en diciembre de 2023
Respuesta de Jeet el 1 ene. 2024
Dear Chantelle,Thank you for your 4-star rating. We hope to welcome you back for another wonderful stay.

4/10 Mediocre

Jaz

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Misty smell in the hall. Soggy worn out carpet. No tooth brushed or tooth paste. Toiletries are very cheap and paying $500 per night deserves better facilities
Se hospedó 3 noches en diciembre de 2023
Respuesta de Jeet el 28 dic. 2023
Dear Guest,Thank you for taking the time to provide feedback on your recent stay. We're sorry to hear that your experience fell short of expectations. We take your comments seriously, and we'll address these concerns with our team to ensure a more positive experience for our guests in the future.

2/10 Terrible

Anita

Se hospedó 5 noches en diciembre de 2023
Respuesta de Jeet el 1 ene. 2024
Dear Anita,Thank you for taking the time to share your feedback regarding your recent stay. If you have any further details or suggestions, please feel free to share them with us.

10/10 Excelente

katie

Se hospedó 9 noches en diciembre de 2023
Respuesta de Jeet el 28 dic. 2023
Dear Katie,Thank you for your 5-star rating. We hope to see you again soon.

6/10 Aceptable

Shveta

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en diciembre de 2023
Respuesta de Jeet el 1 ene. 2024
Dear Shveta,Thank you for staying with us. We hope to have the opportunity to welcome you back in the future.

4/10 Mediocre

Ashley

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de Jeet el 26 dic. 2023
Dear Ashley,If you would like to discuss your experience further or provide more details about your stay, please feel free to contact our guest relations team. We would appreciate the opportunity to address your concerns and ensure a more positive experience for you in the future.

8/10 Bueno

Michael

Viajó con su familia y niños pequeños
Le gustó: Servicios
Rooms need an update, we had to ask a few times for our rooms to be cleaned and towels replaced. The pool area for the kids was amazing
Se hospedó 5 noches en diciembre de 2023
Respuesta de Jeet el 26 dic. 2023
Dear Michael,Thank you for your feedback. We hope to see you again soon.

10/10 Excelente

Shannon

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en diciembre de 2023
Respuesta de Jeet el 26 dic. 2023
Dear Shannon,Thank you for your perfect rating. We hope to see you again soon.

6/10 Aceptable

Robert

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
The standard rooms are pretty run down and a bit smelly. We upgraded and the newer rooms are much better. The place is pretty hectic but good for younger kids. Quite a lot of bogans. Overall would not recommend. Soz.
Se hospedó 8 noches en diciembre de 2023
Respuesta de Jeet el 26 dic. 2023
Dear Robert,Thank you for your feedback and we hope to have another chance to welcome you back and provide a better experience.

8/10 Bueno

Daniel

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Didnt like the crowded carpark with no available carpark spaces whatsoever, we had to park on the street. Everything else really nice,very nice place for the kids with heaps of activitys
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jeet el 26 dic. 2023
Dear Daniel,Thank you for your 4-star review. We hope to see you again soon.

10/10 Excelente

Dee

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is a great all inclusive family holiday if you have young kids. There’s so many options from the pool to the arcade to pamper parlour and ice skating. Lots of activities for free. The staff are amazing. Will come back a third time!
Se hospedó 10 noches en diciembre de 2023
Respuesta de Jeet el 26 dic. 2023
Dear Dee,Thank you for your 5-star rating. We hope to see you again soon.

10/10 Excelente

Edward

Se hospedó 2 noches en diciembre de 2023
Respuesta de Jeet el 26 dic. 2023
Dear Edward,Thank you for your 5-star rating.

10/10 Excelente

Viliami

Se hospedó 4 noches en diciembre de 2023
Respuesta de Jeet el 26 dic. 2023
Dear Viliami,Thank you for your 5-star rating.

10/10 Excelente

Ashraf

Se hospedó 4 noches en diciembre de 2023
Respuesta de Jeet el 26 dic. 2023
Dear Ashraf,Thank you for your 5-star rating.

10/10 Excelente

Lauren

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en diciembre de 2023
Respuesta de Jeet el 27 dic. 2023
Dear Lauren,Thank you for your 5-star rating. We hope to see you again soon.

10/10 Excelente

Lisa

Se hospedó 1 noche en diciembre de 2023
Respuesta de Cherie el 31 ene. 2024
Thank you, Lisa for your 10/10 rating.We do look forward to welcoming you back for a future visit.

4/10 Mediocre

Caroline

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Reasonable facility designed for a low budget holiday stay. Felt the safety issues around the pool and water park could be dramatically improved with the addition of lifeguards and staff. Staff were very helpful. Wouldn’t recommend for families looking for a relaxing holiday stay, a lot of noise and over stimulating. Ok for 2-3 days maximum with children under 8.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Jeet el 21 dic. 2023
Thank you for your feedback.

10/10 Excelente

Jeff

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was convenient for our needs
Se hospedó 3 noches en diciembre de 2023
Respuesta de Jeet el 21 dic. 2023
Thank you for your 5-star rating. We look forward to welcoming you back soon.

2/10 Terrible

Kayla

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I was disappointed just got back from a stay at the resort, the room quality is not great, they had broken room amenities, the balconies are damaged with broken wooden rails and holes in the flooring of balconies, they are very dangerous for the children as they had one in their room also which i had to request a key to lock. It was the worst feeling as I couldnt sleep the first night without locking the exits we had to wait until maintenance arrived the next morning to lock it. The room door to hallway has a very low handle so children can exit room easily.. without hesitation by the way. Hallway carpet is very dirty its not cleaned at all and there are food/drink spills/stains all over the place. Not thought through well enough for children safety. No fencing around pool area so your chasing your kids all over that waterpark and lagoon pool area which is a large busy space, also BBQs can be turned on by kids and could burn them... if touched. Over booked carpark after prepaid for a spot. Very expensive resort for meals and activities, internet at resort limited as very bad/poor reception we found it hard to watch Netflix for downtime with the kids. The lift was out of order to our room area for entire 10days we were there. Breakfast buffet was a let down with payable app add ons for eggs or bacon, pancakes? I don't recommend taking small children , it was a headache. There was even a incident with a child during our stay, I hope the child is okay as ambulances on bicycles?
Se hospedó 10 noches en diciembre de 2023
Respuesta de Jeet el 21 dic. 2023
Dear Kayla,Thank you for sharing your experience with us. We genuinely apologize for the inconveniences you faced during your stay. We appreciate your feedback, and if you have any further concerns, please contact us directly.

10/10 Excelente

Rachel

Se hospedó 2 noches en diciembre de 2023
Respuesta de Cherie el 9 ene. 2024
Thank you, Rachel for your 5 star rating. We do hope to welcome you back for a visit stay.