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Opiniones sobre Mercure Gerringong Resort

4.5 out of 5
Mercure Gerringong Resort
1 Fern Street, Gerringong, NSW

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 299 de 862 opiniones" "
Evaluación: 8 - Bueno. 332 de 862 opiniones" "
Evaluación: 6 - Aceptable. 137 de 862 opiniones" "
Evaluación: 4 - Mediocre. 76 de 862 opiniones" "
Evaluación: 2 - Terrible. 18 de 862 opiniones" "

8,2/10

Limpieza

8,2/10

Personal y atención

7,8/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

fernando

Le gustó: Limpieza, comodidad de la habitación
Bueno.
Lindo lugar, limpio y comiendo.
Se hospedó 1 noche en enero de 2019
Respuesta de Sweeta Patel el 1 feb. 2019
Gracias!

10/10 Excelente

Devanshu

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A perfect resort for a weekend holiday. The location, nestled in the scenic Gerringong region, provided a serene backdrop. The amenities were satisfactory, and the overall experience was excellent.
Se hospedó 1 noche en febrero de 2024
Respuesta de Mercure Gerringong Resort el 19 feb. 2024
Devanshu, thank you for your wonderful review. We hope to see you again in the future.Kind Regards,Mercure Gerringong Team

8/10 Bueno

Lodewijk

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Goed hotel voor een rustige overnachting Dorp in de buurt heeft een paar goede eet gelegenheden en een supermarkt
Se hospedó 3 noches en enero de 2024
Respuesta de Mercure Gerringong Resort el 19 feb. 2024
Bedankt voor uw prachtige beoordeling. We zijn blij dat u genoten heeft van uw verblijf.

6/10 Aceptable

Sarah-Helen

Viajó con su familia y niños pequeños
Le gustó: Limpieza
No le gustó: Personal y atención
I would not stay at this hotel again. Its definitely not the worst but for the money I wasn't impressed. One thing I would do next time is not book with expedia but book directly with the resort as you can have more flexibility is resolving situations and getting money back. The breakfast options where poor especially when paying $50 per adult extra everyday. I would recommend the hotel update their menu to have more variety for different dietary requirements. Beds where average. Rooms are tidy. Pools are clean but would be better if it was heated. Spa is permanently closed and expedia advertised that they had a spa which is misleading.
Se hospedó 5 noches en enero de 2024

10/10 Excelente

Peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en noviembre de 2023

10/10 Excelente

Ottillia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beds alone are a good enough reason to visit best night sleep simce being in Oz
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Aidan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
A quiet haven close to wonderful beaches.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

gary l

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff were very friendly and helpful
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Ian

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Belinda

Le gustó: Limpieza, personal y atención
The rooms was clean a little disappointed in the pool.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Lucia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel, would definitely come back
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Melissa

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great property close to main shopping area of Gerringong or not far to Kiama. Great facilities
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Slobodan

Le gustó: Limpieza
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

David

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean, renovated, comfortable, nice aesthetic, good dining
Se hospedó 4 noches en septiembre de 2023

10/10 Excelente

julie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good value, clean & modern & convenient
Se hospedó 3 noches en septiembre de 2023

6/10 Aceptable

Cathy

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en septiembre de 2023
Respuesta de Mercure Gerringong Resort el 12 oct. 2023
Dear Cathy,We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,ManagementMercure Gerringong Resort

10/10 Excelente

Michele

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I will definitely stay at Mercure Gerringong again. The room was clean, spacious, modern and comfortable. The staff were efficient and friendly. The grounds were kept beautifully tidy and super-clean. Dining was great. I loved it.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Management el 28 sept. 2023
Dear Michele,Thank you for your amazing review! We're thrilled to hear that you had such a wonderful stay with us at Mercure Gerringong Resort. Our team works hard to ensure that our guests feel comfortable and well taken care of, and we're glad to hear that you found our rooms to be clean, spacious and comfortable. It's also great to hear that you enjoyed our dining options. We look forward to having the pleasure of welcoming you back for another memorable stay in the near future!Kind RegardsManagementMercure Gerringong Resort

10/10 Excelente

Clive

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lovely property, pool and good restaurant
Se hospedó 2 noches en septiembre de 2023
Respuesta de Mercure Gerringong Resort el 28 sept. 2023
Dear Clive,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay at Mercure Gerringong Resort and enjoyed our property and our restaurant. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit!Regards,Management

10/10 Excelente

Lorin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Mercure Gerringong Resort el 12 oct. 2023
Dear Lorin,We very much appreciate your comments regarding your stay at the Mercure Gerringong Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,ManagementMercure Gerringong Resort

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A lovely spacious room, quiet and relaxng with amiable staff. Stayed for three nights after a work trip in Sydney - an easy 2-hour drive from the city. Surprising good - exceeded expectations - room had kitchen, bath and outdoor balcony and a lot of space. Friendly welcome from staff, daily happy hour 4-6pm and only 8 mins walk from a beach! Great location for exploring Kiama, Jervis Bay area etc.
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Dominique

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Such a great experience staff were lovely, also had a spa treatment that was so relaxing xx
Se hospedó 3 noches en septiembre de 2023

8/10 Bueno

Fuafanua

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful hotel highly recommended to friends
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Stephen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Just a great place to stay
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Annette

Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Di

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Staff were amazing, everyone was so friendly and accommodating.
Se hospedó 1 noche en agosto de 2023
Respuesta de Mercure Gerringong Resort el 29 ago. 2023
Hi Di, Thank you for taking the time to write a review. We will pass this on to the team! We hope to see you in the future!

10/10 Excelente

Jon Pierre

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very comfortable spacious clean room with great grounds and facilities
Se hospedó 1 noche en agosto de 2023
Respuesta de Mercure Gerringong Resort el 27 ago. 2023
Hello John,Thank you for taking the time to leave such a positive review!We are all so happy to hear that you enjoyed your stay, and have passed on your praise to our Housekeeping Department.We hope to welcome you back again soon.Kind regards,Mercure Gerringong Resort

8/10 Bueno

Susana

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
The whole experience was really good except for The Spa. We tried to book a package with the Spa Operator and we’re advised that the menus in the room and on the website were incorrect and prices had increased substantially. The owner was not prepared to move on the prices and was not very customer friendly. Mercure need to also understand that this reflects on their property. Also no courtesy car/bus or taxis available if you’d like to venture into town for dinner. All other staff were professional and friendly and the experiences with the hotel was enjoyable.
Se hospedó 3 noches en agosto de 2023

10/10 Excelente

Sunni

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean and peaceful. We will be back again for sure.
Se hospedó 1 noche en agosto de 2023
Respuesta de Mercure Gerringong el 9 ago. 2023
Hi Sunni, Thank you for your positive feedback. We hope to see you in the future! Kind regards, Mercure Gerringong.

10/10 Excelente

Daniel

Se hospedó 1 noche en abril de 2023

10/10 Excelente

Nina

Le gustó: Limpieza, personal y atención, servicios
The property has a pleasant environment surrounded by plants. It has a tranquil atmosphere which is great for resting and reflection. Food is very well created and delicious. Staff is very friendly and well trained. Since its an outdoor pool, t would be good to heat the pool through solar system setup especially with winter approaching like other properties.
Se hospedó 1 noche en abril de 2023

4/10 Mediocre

Clare

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The room was very disappointing.
Se hospedó 1 noche en abril de 2023

8/10 Bueno

Yan, Edmondson Park

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
The room is good, clean and tidy, modern. Balcony with good mountain view. The only problems is for a two bedroom family room there was only one chain inside the room. Also the the hot water kettle was so filthy and disgusting. When I contacted room service they said they will check if there is any spare one but nothing more happening after that. I will not going back there again for sure.
Se hospedó 1 noche en abril de 2023

6/10 Aceptable

Yvette

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Disappointing that the restaurant and bar was not open for dinner.
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Helen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2023

8/10 Bueno

Hanna

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Stuart

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

damian

Se hospedó 2 noches en marzo de 2023

6/10 Aceptable

Melanie

I’ve stayed here many times in the past and was happy with it .. now it’s like a shabby motel but still w the hotel price point .. disappointing! It has motel products in the bathroom and kitchen and the decor/ carpet is in desperate need of updating. It was very noisy on the night I stayed and no night reception / manager / porter to call to ask to speak to the other guests or move my room at 8.30pm at night ..so I felt very uncomfortable for the whole night. Gerringong is a favourite destination for me but I will never stay here again. I gave feedback to the receptionist at checkout ..
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Douglas

Se hospedó 1 noche en marzo de 2023

4/10 Mediocre

Deanne

Viajó con su familia
Le gustó: Limpieza
No le gustó: Servicios
The restaurant was closed even with nearly full accommodation The tv reception was terrible Wifi hardly worked
Se hospedó 2 noches en enero de 2023

8/10 Bueno

Samantha

Se hospedó 2 noches en diciembre de 2022

10/10 Excelente

Jeff

Se hospedó 1 noche en enero de 2023

6/10 Aceptable

Rebecca

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was a disappointing stay, the whole place was run down and in need of general maintenance and cleaning.

10/10 Excelente

Matt

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean , comfortable, staff are helpfull and polite .

8/10 Bueno

Stephanie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were great! The room was clean and comfortable. I don’t like how the room we were in was an adjoining room and we could hear a lot of noise from the people in the other room. The internet is extremely poor of an evening which was extremely annoying! Other than that we were extremely happy with our stay. The restaurant and day spa on site was very good would highly recommend

2/10 Terrible

Jeff

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
T v not working to sit back and relax. The pool is not what the photo shows. Extremely disappointed.
Se hospedó 1 noche en enero de 2023

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good locstion clean hotel
Staff were very friendly and grounds of the hotel kept very clean, the room was nice but not worth the $450 price tag! Buffet breakfast was excellent for a hotel overall would stay again if the price was half
Se hospedó 1 noche en diciembre de 2022

6/10 Aceptable

Suresh

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room is a decent size. But the bathroom is not so good. The water splashes everywhere when we take shower and the soap foam was coming through the floor drain.

10/10 Excelente

Renee

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones