I rented this property as "New traditions" after a divorce of 23 years married, 25 together. I had to send the property manager, Tom Meyers a message explaining we had an emergency and had to leave early and abruptly. I had sheepishly asked for a refund for the time missed, I understood that was not something I could expect. I shared our concerns: We found mold, old and expired food in the refrigerator and two bedrooms had trash on the floor. I had a used tissue in my room. The property was dusty, and the upstairs shower door did not close all the way. The wind was fierce making the doors howl. It had snowed and blew up six-foot-high drifts. We had an appointment to go tubing at noon the following day and had to shovel our way out. I then explained in the communication, that I would just create a review. His response, "Funny. I was just about to refund you. I will forward VRBO all contact with you." I felt like I was being punished and shamed by his thoughts that I was blackmailing him! His response: "Funny, if you had that dignity and honesty, my "bad behavior" wouldn't be of concern and consequence. I'll be happy to share with them." I had never had an experience like this in any professional setting.
I contacted VRBO to explain my situation and inquire what the policies and procedures were at this point. Diana explained that there was NOTHING that could be done as VRBO only encourages the owners to do the right things. Many, many phone interactions later, I am still at the mercy of the owner. With no support, I am stuck trying to resolve with the very person who slapped my hands and would not work with me resolving the issues to make it a success. Once I was accused of blackmailing, customer service acknowledged that I did not do that and would support my review by not deleting it!
Wow! I am amazed at the procedures I am being informed of. I have not done anything to begin this hardship. If you review the cases and correspondence, you will understand I have done nothing to cause this. The amount of time and effort your company has spent pushing me into a corner ignoring and manipulating this entire issue is unconscionable!
When I spend the money I had, I expect reasonable service and support. I was positioned to be embarrassed and humiliated because I referred to my tools in a review of my experience. I wish that someone would have warned me of the immaturity and lack of professionalism that I expect.