2/10
VRBO customer service suggested I write this review. Our 4 night stay was going well until the power went out on a high 90 degree day. The power affected the air conditioning in the condo, water, appliances, lights. I was facing an afternoon of rising temperatures in the condo (high 90s or more) with no relief by opening windows. After 3 hours of rising temperatures in the late afternoon, I made a decision for my family that we needed to drive back to Chicago. I made the decision after speaking w neighbors, ppl in town and local police. No one knew when power was going to be restored. I also found out that this area has frequent power outages. The power outage also affected local internet. None of our phones had service.The owner did not call, had my phone number. Nor did anyone show up at the condo to give us guidance. Only after we left to drive home were we able to contact host via the vrbo platform and let him know we had to leave. Only then did I see a message from the host on the vrbo platform.I asked host for a credit for the one night stay before going to VRBO customer service. He said no. VRBO said my request was definitely justified and tried to get host to refund one nights stay. He refused to respond to them at first and then finally said he wouldn’t do it. I am making people aware that this host does not care about customers in this type of situation. I now have to go to my credit card company to handle. Be aware of this.
Martha G.
Se hospedó 4 noches en junio de 2025