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Opiniones sobre Welcomhotel by ITC Hotels, Dwarka, New Delhi

5 out of 5
Welcomhotel by ITC Hotels, Dwarka, New Delhi
Plot no 3, Sector 10, District Center, Dwarka, New Delhi, Delhi N.C.R

Opiniones

7,4

Bueno

Evaluación: 10 - Excelente. 352 de 1000 opiniones" "
Evaluación: 8 - Bueno. 295 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 148 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 102 de 1000 opiniones" "
Evaluación: 2 - Terrible. 103 de 1000 opiniones" "

8,2/10

Limpieza

7,6/10

Personal y atención

7,4/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,0/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

MONICA

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
Habitaciones muy viejas
Se hospedó 1 noche en julio de 2023
Respuesta de Mr. Nishant Negi el 4 ago. 2023
Dear Guest, Greetings from Welcomhotel Dwarka by ITC Hotels!Thank you for choosing to stay with us and taking the time to give us your valuable feedback. We look forward to the pleasure of having you stay with us again.Yours sincerely,Nishant NegiGeneral Manager

8/10 Bueno

Cinthya Rebeca

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
El servicio estuvo muy bien. El hotel se ve viejo y falta mantenimiento. Los elevadores tienen popo de paloma en los cristales y el interior de las torres esta descuidado y le falta pintura. El buffet esta bien. Las habitaciones bien pero algunos muebles se ven ya maltratados. Nuestro housekeeping olvidaba poner papel higiénico y tapete y toalla de manos.

10/10 Excelente

gemma

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2019
Respuesta de General Manager el 25 nov. 2019
Dear Guest, Greetings from WelcomHotel Dwarka! I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Dwarka and for your wonderful review. It is our endeavour to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience. We are most delighted to know that you had a perfect experience and enjoyed the warm services and accommodation. We have also share your kind words of appreciation with Staff who are equally elated to hear the same. WelcomHotel Dwarka looks forward to your continued visits. Yours sincerely, General Manager

8/10 Bueno

Antonio

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Buen hotel, Brenda limpieza, necesita mantención. Lejos del centro
Respuesta de Nishant Negi el 24 mar. 2018
'Greetings from WelcomHotel Dwarka' At the outset, I would like to take this opportunity to thank-you for choosing to stay at 'WelcomHotel Dwarka'. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates. Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality". We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'. With best regards, Nishant Negi General Manager

8/10 Bueno

Daniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2017
'Greetings from WelcomHotel Dwarka' At the outset, I would like to take this opportunity to thank-you for choosing to stay at 'WelcomHotel Dwarka'. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates. Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality". We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'. With best regards, Rishiraj Singh General Manager

10/10 Excelente

Sylvain

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was very clean and convenient only for one night in transit
Se hospedó 1 noche en abril de 2024
Respuesta de Nishant Negi el 16 abr. 2024
Dear Guest,Greetings from Welcomhotel By ITC Hotels, Dwarka!I would like to take this opportunity to thank you for choosing to stay at Welcomhotel By ITC Hotels, Dwarka and for your wonderful review. It is our endeavour to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience.We are most delighted to know that you had a perfect experience and enjoyed the warm services.Welcomhotel By ITC Hotels, Dwarka looks forward to your continued visits.Yours sincerely,Nishant NegiGeneral Manager

2/10 Terrible

abhisar

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Nishant Negi el 16 abr. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

10/10 Excelente

Manjeet Singh

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hi
Se hospedó 1 noche en abril de 2024
Respuesta de Nishant Negi el 16 abr. 2024
Dear Guest,Greetings from Welcomhotel By ITC Hotels, Dwarka!I would like to take this opportunity to thank you for choosing to stay at Welcomhotel By ITC Hotels, Dwarka and for your wonderful review. It is our endeavour to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience.We are most delighted to know that you had a perfect experience and enjoyed the warm services.Welcomhotel By ITC Hotels, Dwarka looks forward to your continued visits.Yours sincerely,Nishant NegiGeneral Manager

10/10 Excelente

Sakshi

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good stay
Se hospedó 1 noche en abril de 2024
Respuesta de Nishant Negi el 12 abr. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

10/10 Excelente

Sundeep

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing service. Would definitely recommend.
Se hospedó 1 noche en abril de 2024
Respuesta de Nishant Negi el 12 abr. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

6/10 Aceptable

Rahul

Viajó por negocios, Viajó en grupo
Le gustó: Personal y atención, servicios
Overall experience was good in this property nd this was my second time in welcome dwarka but one thing we dont like that is there was a door next to our room nd there was lot of noise coming from there nd other thing is there was no mirror in the room
Se hospedó 1 noche en marzo de 2024
Respuesta de Nishant Negi el 12 abr. 2024
Dear Guest,Greetings from Welcomhotel Dwarka ! At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager

2/10 Terrible

Kiranveer Kaur

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Nishant Negi el 16 abr. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

2/10 Terrible

Ashok, Redmond

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
The hotel did not return the deposit. Did not explain why they failed to refund the money they put on hold.
Se hospedó 4 noches en marzo de 2024

8/10 Bueno

Senthil Murugan

Viajó con su familia y niños pequeños
Le gustó: Servicios
Like tha Ambience and Polite staff, The Food prices are too high.
Se hospedó 3 noches en marzo de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

8/10 Bueno

Monika

Se hospedó 1 noche en marzo de 2024
Respuesta de Nishant Negi el 12 abr. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

8/10 Bueno

Monika

Le gustó: Servicios
Best wel slechte roomservice. Ook bij de receptie niet heel vriendelijke vrouw Sonia. Verder wel prima hotel als je online geboekt heb prijzen zijn lager dan bij de hotel
Se hospedó 1 noche en marzo de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka ! At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager

10/10 Excelente

Shiju

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

6/10 Aceptable

Jason

Viajó en grupo
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The hotel is not close to anything viable such as dining or nightlife. This is important because the hotel itself does not contain any nightlife whatsoever. They have a main dining room and another restaurant with similar food, but no stand alone bar or lounge area. Guests are not able to drink outside the dining area or anywhere within the common area, or bring your own alcohol that’s bought from outside. There is ongoing construction which can make noise and become a nuisance especially with only one set of elevator banks. The rooms are nice and cozy, pretty updated. Staff was nice and accommodating and food was good as well.
Se hospedó 1 noche en febrero de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Thank you for your review and for bringing your concerns to our attention regarding the construction happening at our hotel. We genuinely apologize for the unpleasant experience you had during your stay with us.We understand that construction can be disruptive and unfortunately, we were in the midst of some necessary renovations during your visit.We would like to assure you that the renovations are being done to enhance our facilities and improve the overall guest experience. However, we understand that this does not excuse any inconvenience caused to you as our valued guest. Your feedback is valuable, and we will be taking it into serious consideration as we continue with our renovations to ensure a more enjoyable stay for all of our future guests.Once again, we are sincerely sorry for the inconvenience caused by the ongoing construction, and we appreciate your understanding and feedback. We hope that you will give us another opportunity to restore your faith in our services and provide you with a superior experience in the future.Yours sincerely,Nishant NegiGeneral Manager

8/10 Bueno

Khushdeep

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

8/10 Bueno

Vasudevan, Holly Springs

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
The remote control for the TV had dust covered all over. I understand this is Delhi, you have a lot to complaint about dust and pollution in general, but these small details matter.
Se hospedó 1 noche en marzo de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka ! At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager

8/10 Bueno

Kabeer

Le gustó: Personal y atención
Se hospedó 3 noches en febrero de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

8/10 Bueno

Shiv

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
Positives: - Very good rooms - Close to metro station (walkable distance) - Good location Negatives: - Expedia (and other websites) wrongly mention the distance from Terminal 3 as 3.5 km. That may be as crow flies. Actual distance is about 30-minute drive. - Check in takes ~half hour. Reception staff has attitude issues.
Se hospedó 1 noche en febrero de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

4/10 Mediocre

Katsutoshi

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
ホテル内が常に大規模工事中で昼間は常に音がうるさかった。値段に見合っていないような気がする
Se hospedó 1 noche en febrero de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Thank you for your review and for bringing your concerns to our attention regarding the construction happening at our hotel. We genuinely apologize for the unpleasant experience you had during your stay with us.We understand that construction can be disruptive and unfortunately, we were in the midst of some necessary renovations during your visit.We would like to assure you that the renovations are being done to enhance our facilities and improve the overall guest experience. However, we understand that this does not excuse any inconvenience caused to you as our valued guest. Your feedback is valuable, and we will be taking it into serious consideration as we continue with our renovations to ensure a more enjoyable stay for all of our future guests.Once again, we are sincerely sorry for the inconvenience caused by the ongoing construction, and we appreciate your understanding and feedback. We hope that you will give us another opportunity to restore your faith in our services and provide you with a superior experience in the future.Yours sincerely,Nishant NegiGeneral Manager

8/10 Bueno

Aatish

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was a nice stay. Thanku.
Se hospedó 1 noche en febrero de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

10/10 Excelente

Narinder

Le gustó: Personal y atención, estado de la propiedad e instalaciones
it was quiet at night to sleep.
Se hospedó 1 noche en febrero de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

10/10 Excelente

sarabjeet

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good place
Se hospedó 1 noche en febrero de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

6/10 Aceptable

Shantanu

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Food could so be better and choice of entertainment
Se hospedó 1 noche en febrero de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

10/10 Excelente

Duane, Houston

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This hotel is the best everything was perfect I don’t need to explain one thing everything was PERFECT!!!
Se hospedó 5 noches en febrero de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel By ITC Hotels, Dwarka!I would like to take this opportunity to thank you for choosing to stay at Welcomhotel By ITC Hotels, Dwarka and for your wonderful review. It is our endeavour to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience.We are most delighted to know that you had a perfect experience and enjoyed the warm services.Welcomhotel By ITC Hotels, Dwarka looks forward to your continued visits.Yours sincerely,Nishant NegiGeneral Manager

6/10 Aceptable

Fey

Viajó por negocios
No le gustó: Servicios
Very old and warn out Booked superior room and got regular room when asked they told me the room is the same Qlty is very low and old
Se hospedó 2 noches en febrero de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka ! At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager

2/10 Terrible

Martina

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
One of staff duty manager, she was very good, rest one guy one the receptionist position, he was very bad behaviour, he said you have to wait for room checking in , we wait very long time , he asking for extra money also I don't remember the name of this guy but he was available on desk side , I was looking for him during checkout other I will do the police case against him. His behaviour was very rude , but deputy manager she was very polite and friendly and helpful.
Se hospedó 1 noche en febrero de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka ! At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager

10/10 Excelente

Karen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were very welcoming and helpful. Room was spacious (we got an upgrade) and the dining and breakfast was excellent
Se hospedó 1 noche en febrero de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

10/10 Excelente

Karen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff were very accommodating and we also received an upgrade on our room the two times we stayed
Se hospedó 1 noche en febrero de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel By ITC Hotels, Dwarka!I would like to take this opportunity to thank you for choosing to stay at Welcomhotel By ITC Hotels, Dwarka and for your wonderful review. It is our endeavour to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience.We are most delighted to know that you had a perfect experience and enjoyed the warm services.Welcomhotel By ITC Hotels, Dwarka looks forward to your continued visits.Yours sincerely,Nishant NegiGeneral Manager

8/10 Bueno

Krishna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Nishant Negi el 9 feb. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

2/10 Terrible

Niranjan

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Poor infrastructure. Slow process. Dinning was ok.
Se hospedó 3 noches en febrero de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Thank you for your review and for bringing your concerns to our attention regarding the construction happening at our hotel. We genuinely apologize for the unpleasant experience you had during your stay with us.We understand that construction can be disruptive and unfortunately, we were in the midst of some necessary renovations during your visit.We would like to assure you that the renovations are being done to enhance our facilities and improve the overall guest experience. However, we understand that this does not excuse any inconvenience caused to you as our valued guest. Your feedback is valuable, and we will be taking it into serious consideration as we continue with our renovations to ensure a more enjoyable stay for all of our future guests.Once again, we are sincerely sorry for the inconvenience caused by the ongoing construction, and we appreciate your understanding and feedback. We hope that you will give us another opportunity to restore your faith in our services and provide you with a superior experience in the future.Yours sincerely,Nishant NegiGeneral Manager

10/10 Excelente

Aniket

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

8/10 Bueno

Amandeep

Le gustó: Limpieza
Se hospedó 5 noches en noviembre de 2023
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel By ITC Hotels, Dwarka!I would like to take this opportunity to thank you for choosing to stay at Welcomhotel By ITC Hotels, Dwarka and for your wonderful review. It is our endeavour to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience.We are most delighted to know that you had a perfect experience and enjoyed the warm services.Welcomhotel By ITC Hotels, Dwarka looks forward to your continued visits.Yours sincerely,Nishant NegiGeneral Manager

6/10 Aceptable

Quynh, Kent

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The property is clean and good standard. Hotel employees are excellent except restaurant staff were not attentive. We had to ask multiple times in order to get spoon, folks and napkins for dinner.
Se hospedó 1 noche en enero de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka ! At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager

8/10 Bueno

Mark

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

10/10 Excelente

Sukhwinder

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good job
Se hospedó 1 noche en enero de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Avoid this hotel, bathroom was flooding, heating was not working, doors will not lock/unlock half of the time
Se hospedó 2 noches en enero de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka ! At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager

10/10 Excelente

DILPREET

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

6/10 Aceptable

SURESH

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Awful
Se hospedó 1 noche en enero de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka ! At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager

10/10 Excelente

SAURABH

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

10/10 Excelente

Sakshi

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The stay & service was amazing. Only issue faced was with the internet, it kept breaking in betweenmaking it a little difficult to work. The internet speed was too slow.
Se hospedó 1 noche en enero de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka ! At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager

10/10 Excelente

Deepak

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

8/10 Bueno

Rishi

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

8/10 Bueno

Pavan

Se hospedó 1 noche en diciembre de 2023
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka By ITC Hotels!I would like to take this opportunity to thank you for choosing to stay with us and for your feedback.We look forward to welcoming you back on your next visit.Yours sincerely,Nishant NegiGeneral Manager

2/10 Terrible

Baljeet

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed for 2 nights. Check in and out was quick. It says 5 star hotel but their Service is not even 3 star hotels. Washroom wasn’t clean. No bathrobes and other basic amenities were also missing. This hotel needs renovation. Too far from the airport. No room service if you didn’t ask for. Price is too high according to their service. I was so tired so i just ignored but for sure I would never suggest and stay there in future. There was bad smell in the room and washroom.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka ! At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager

6/10 Aceptable

Peter

Viajó por negocios
Le gustó: Limpieza, personal y atención, comodidad de la habitación
clean and comfortable room
First the good: the room was clean and comfortable. Service was good. Not so good: the overall condition of the hotel is a little run down. Not what I expect from a 5 star property.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Thank you for your review and for bringing your concerns to our attention regarding the construction happening at our hotel. We genuinely apologize for the unpleasant experience you had during your stay with us.We understand that construction can be disruptive and unfortunately, we were in the midst of some necessary renovations during your visit.We would like to assure you that the renovations are being done to enhance our facilities and improve the overall guest experience. However, we understand that this does not excuse any inconvenience caused to you as our valued guest. Your feedback is valuable, and we will be taking it into serious consideration as we continue with our renovations to ensure a more enjoyable stay for all of our future guests.Once again, we are sincerely sorry for the inconvenience caused by the ongoing construction, and we appreciate your understanding and feedback. We hope that you will give us another opportunity to restore your faith in our services and provide you with a superior experience in the future.Yours sincerely,Nishant NegiGeneral Manager

2/10 Terrible

Pradip

Viajó por negocios
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Terrible especially wash room with no water
It was terrible. Room condition was very bad with no water at shower and only cold water in the morning. I had to go out without shower.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Nishant Negi el 26 mar. 2024
Dear Guest,Greetings from Welcomhotel Dwarka ! At the outset, I would like to take this opportunity to thank you for choosing to stay at Welcomhotel Dwarka, New Delhi and sharing your valuable feedback. I am indeed disappointed to know of your reported feedback.Without meaning to offer any excuses, I sincerely apologize for the inconvenience caused. Please be assured that the same has been viewed very earnestly and necessary administrative action has been initiated to address the same. We sincerely hope that you will treat this as one off incident and provide us with another opportunity to restore your confidence in us. My team and I stand committed to make sure that you experience the difference on your next visit. We value your patronage and look forward to the pleasure of welcoming you back to Welcomhotel Dwarka, New Delhi. Yours sincerely,Nishant NegiGeneral Manager