Staff can be very hit or miss. Some came off snotty, but helpful when asked. Others plesant from the go.
Did not recieve our "VIP" gift on check in, had to ask for it on last night of stay after the reminder email from expedia.
A huge black mark was check out day (today as I write this). $400/night buys me from 4pm-11pm. This morning at 9am I heard a couple quick knocks at the door as I came out of the bathroom in my tighty whities, and I just had time to duck behind the wall as housekeeping opened the door, not cool.
The room was close to being perfect. Very nice, but sliding door to balcony just about required the two of us to open. It was very stiff to open and close. The sliding glass door of the shower was similarly very stiff until one of the rollers fell off causing the door to drop. I put it back together as good as I could having not packed a set of allen keys. We also noted a cigarette butt on the balcony despite the "no smoking on balcony" signage.
They allow pets, not a good move IMO. There is really no where outside for them to do their business for starters. I was also attacked by a pair of yappy yorkies in the hallway one night.
Self parking is very easy, but it is across the street. There is a lit Ped X walk there but its fairly easy to cross anywhere most of the time.
Surrounding area was pretty rough as I write this in Apr'24 Lot of closed/empty retail outlets and hotels. Sidewalks covered in sand etc. Not a lot of effort being put into keeping itclean