Alimentos y bebidas

Opiniones sobre Coconut Palms Beach Resort II a Ramada by Wyndham

2 out of 5
Coconut Palms Beach Resort II a Ramada by Wyndham
611 S Atlantic Ave, New Smyrna Beach, FL

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 403 de 879 opiniones" "
Evaluación: 8 - Bueno. 274 de 879 opiniones" "
Evaluación: 6 - Aceptable. 116 de 879 opiniones" "
Evaluación: 4 - Mediocre. 59 de 879 opiniones" "
Evaluación: 2 - Terrible. 27 de 879 opiniones" "

8,4/10

Limpieza

8,4/10

Personal y atención

8,4/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Cliente verificado

Necesito que me devuelvan el deposito porque no lo anech
Se hospedó 2 noches en septiembre de 2020
Respuesta de Marlene el 12 sept. 2020
The deposit will just fall off after check out, this was not a charge.Sorry your stay was not enjoyable.

10/10 Excelente

Alexeis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Todo perfecto
Se hospedó 3 noches en enero de 2019
Respuesta de Cheryl el 24 ene. 2019
Muchas Gracias

10/10 Excelente

Zachary, Riviera Beach

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
We thoroughly enjoyed our stay. The view was amazing and the property was very close to all the retail on Flagler. Kristine and Marlene were very friendly.
Se hospedó 2 noches en marzo de 2024
Respuesta de Marlene el 19 mar. 2024
Thank you for the great review, yes we are timeshare. Hope to see you back in a rental at the beach.

4/10 Mediocre

Heather

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Property is very run down. Needs some work. Location is good, that was the only plus for us
Se hospedó 2 noches en marzo de 2024
Respuesta de Kristine el 18 mar. 2024
We apologize that your stay was not what you expected. We are in the process of updating the property and units.

10/10 Excelente

Steve

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 7 noches en marzo de 2024
Respuesta de Kristine el 17 mar. 2024
Thank you for the positive response. We are glad you had a good time and hope to see you soon!

10/10 Excelente

byrnes, Chattanooga

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Overall excellent stay. Property shows freshness of ongoing refurbishment. I found the setup of the night stands next to the bed to be bizarre. Light fixture is so large and low that night stand is un-usable. Electrical outlet at night stand difficult to reach.
Se hospedó 2 noches en marzo de 2024
Respuesta de Marlene el 5 mar. 2024
Glad to hear your stay was nice. we are removing the bed stand lights the are just not working out well.

8/10 Bueno

Jesus

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
The rooms/apartments are great, the property is under renovation, but the location is convenient and rates are fair.
Se hospedó 2 noches en febrero de 2024
Respuesta de Marlene el 1 mar. 2024
Thank you for the great review.

10/10 Excelente

dennis

No security cameras on site. Had our bikes stolen. Staff was excellent especially Marlene and Dominic
Se hospedó 4 noches en enero de 2024
Respuesta de Marlene el 13 feb. 2024
So sorry that this happened to you. Thank you for the wonderful review.

2/10 Terrible

Tom

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I have stayed here 18 times in the past 10 years. They had no room reserved and made no attempt to try and fix the issue. I expected more.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Marlene el 13 feb. 2024
Sorry this was not fixed while you were here. Always call before you arrive to check your reservations.

6/10 Aceptable

Cathy

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de marlene el 14 dic. 2023
Thank you,we appreciate all feed back.

10/10 Excelente

LAURA

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Such a great place to stay. Easy access to shopping, dining and entertainment within walking distance. Right on the beach with a clean, large pool on site. Many comfy places to relax on site. Will definitely go back again.
Se hospedó 2 noches en septiembre de 2023
Respuesta de The Coconut Palms Beach Resort Team. el 25 sept. 2023
LauraThank you for your response on your visit to Coconut Palms Beach Resort. We were happy to read you enjoyed yourself and by next year everything will be back to normal. We hope to see you again when visiting the New Smyrna Beach area.

4/10 Mediocre

Audrey

Viajó en grupo
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de The Cocoanut Palms Beach Resort Team el 12 ago. 2023
Thank you for your response, we value your time and thank you for staying at the Coconut Palms Beach Resort.If we did not meet your expectations please accept our apologies.Thank you again

10/10 Excelente

Yelena

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a great time, the beach was beautiful.
Se hospedó 3 noches en agosto de 2023
Respuesta de The Coconut Palms Beach Resort Team. el 9 ago. 2023
Thank you for staying with us, and great to hear you enjoyed you time and the beach. We appreciate the feedback we hope to see you back when visiting the New Smyrna Beach area.

8/10 Bueno

Nadine

Se hospedó 7 noches en agosto de 2023
Respuesta de The Coconut Palms Beach Resort Team. el 25 sept. 2023
Thank you for your score of 4 out of 5. We appreciate you taking the time to respond and letting us know how we are doing.Thank you we hope to see you back in the future.

10/10 Excelente

Theresa

Se hospedó 2 noches en julio de 2023
Respuesta de The Coconut Palms Beach Resort Team. el 25 sept. 2023
Thank you, Theresa, for your score of 5 out of 5. We were happy to read you enjoyed yourself. Next year we will have all the renovations completed so you can experience a new fresh resort.Thank you again!

8/10 Bueno

Robert

Se hospedó 4 noches en junio de 2023
Respuesta de marlene el 11 jul. 2023
Thank you for the nice ratings. hope you enjoyed your stay with us at the Coconut Palms Beach Resort II.

10/10 Excelente

David

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The room we stayed in was very well kept and clean. Private access to the beach was nice and pool was good. Highly recommend!
Se hospedó 4 noches en mayo de 2023
Respuesta de The Cocoanut Palms Beach Resort Team el 25 may. 2023
Thank you for you response on your visit to the Coconut Palms Beach Resort II, we appreciate your feedback. It was great to read you enjoyed your stay and found everything met your expectations.On behalf of the entire team thank you and we hope to see you back in the future!

8/10 Bueno

Peter

Viajó con su familia
Le gustó: Personal y atención
The room was great, very clean and spacious. the issue was that the parking was off site unless you get lucky - there are 3 or 4 properties within a couple blocks and none of theme seem to have enough parking so you jockey around trying for a spot. The beach access was closed at our building so that was a pain, had to lug beach chairs everyday - so we were directly on the beach but still had to walk to the beach lugging chairs and gear everyday - not ideal. Not worth the price for that reason
Se hospedó 3 noches en mayo de 2023
Respuesta de The Cocoanut Palms Beach Resort Team el 23 may. 2023
Thank you for your comments on your visit. We apologize for the beach access being closed. Unfortunately there were two hurricanes this past fall and it washed out the stairs to the beach leaving it unsafe. At this point we are waiting for the contractor to get the permit which has taken more time than expected due turtle nesting season. Not to make an excuse but it is out of our hands just waiting for them to start. It was great to read you enjoyed the room and found it clean.Thank you again for staying at the Coconut Palms Beach Resort.

8/10 Bueno

FRANCIA

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We enjoyed our stayed.
Se hospedó 2 noches en mayo de 2023
Respuesta de The Cocoanut Palms Beach Resort Team el 23 may. 2023
Thank you Francia, for your response on your stay at the Coconut Palms Beach Resort II. It was great to ready you enjoyed you visit, we hope to see you again in the near future.

10/10 Excelente

jose

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I love the room we stayed at it was very clean and affordable.
Se hospedó 2 noches en mayo de 2023
Respuesta de The Cocoanut Palms Beach Resort Team el 23 may. 2023
On behalf of the entire team we thank you for staying at the Coconut Palms Beach Resort II. It was great to read you enjoyed your stay and we met your expectations.Thank you again we hope to see you back when visiting the New Smyrna Beach area.

10/10 Excelente

Jorge

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Other than that Beach access from the pool being closed, everything else was great
Se hospedó 3 noches en mayo de 2023
Respuesta de The Cocoanut Palms Beach Resort Team el 23 may. 2023
Thank you for your feedback on your recent visit to the Coconut Palms Beach Resort II. It was good to read you enjoyed your stay with us. Unfortunately, the hurricanes last fall washed out the stairs to the beach and we are waiting for the permit to get them re-built. We apologize for the inconvenienced. Thank you again we hope to see you back in the future!

8/10 Bueno

Terry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Heather at the check in office was great. She was very helpful and pleasant. Will certainly stay again.
Se hospedó 2 noches en mayo de 2023
Respuesta de The Cocoanut Palms Beach Resort Team el 23 may. 2023
Thank you for your comments on your visit to Coconut Palms Beach Resort. Happy to read Heather was helpful during your check in and we met your expectations.On behalf of the entire team thank you we hope to see you back soon.

10/10 Excelente

Paul

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location, huge suites, Will return.
Se hospedó 2 noches en mayo de 2023
Respuesta de Marlene el 15 may. 2023
Thank you Paul, we here tat the Coconut Palms II are glad you had an enjoyable stay with us!

8/10 Bueno

brian

Se hospedó 4 noches en mayo de 2023
Respuesta de Marlene el 29 may. 2023
Thank you for the great review!

10/10 Excelente

Ashley N

Viajó con su pareja, Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We truly enjoyed our stay, the staff were friendly, the beach view was breath taking and the rooms were nice!
Se hospedó 2 noches en abril de 2023
Respuesta de The Cocoanut Palms Beach Resort Team el 3 may. 2023
Thank you Ashley for your feedback. It is always good to read how our guests feel about their visit to the Coconut Palms Beach Resort. We appreciate your business and hope to see you back in the near future.Thank you!

10/10 Excelente

Alexis

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect stay
Se hospedó 2 noches en abril de 2023
Respuesta de Marlene el 2 may. 2023
Thank you for taking the time to rate us. We hope to see you back again at the beach!

10/10 Excelente

Hiten

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We loved the travels lodge. The main building is shut down for renovations which was ok except the main pool was too. We were very happy with the travels lodge, it was quiet and peaceful!
Se hospedó 2 noches en abril de 2023
Respuesta de Marlene el 24 abr. 2023
Thank you for the great review. Glad that you had a nice stay with us.

8/10 Bueno

Melissa

Viajó con su pareja
Le gustó: Limpieza, personal y atención
This is an amazing property! We loved every minute of our stay there. Unfortunately, their 2nd pool and tiki bar are currently not open. The tiki bar service could be moved down into the pool area somewhere. There was no explanation as to why these ammenities are closed. Over all though, awesome place.
Se hospedó 3 noches en abril de 2023
Respuesta de The Cocoanut Palms Beach Resort Team el 13 abr. 2023
MelissaThank you for your response. The reason we have one pool and tike bar closed is due to the hurricanes we experienced last year. We are in the process of renovating and reopening everything by mid summer.Thank you for your comments we were happy to read you enjoyed your time with us. We hope to see you again very soon!

10/10 Excelente

Dawn

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I would stay here again as rooms are very clean, friendly staff and great location!
Se hospedó 2 noches en abril de 2023
Respuesta de Kari el 11 abr. 2023
Thank you for your kind words and great rating! We look forward to your next stay with us here at Coconut Palms II.

6/10 Aceptable

Angie

Viajó con su familia, Viajó en grupo
Le gustó: Personal y atención
The main building was under renovations, which was fine, but the BIG main pool was closed, due to some uneven pavers?? The pool at the Palms was dirty. The access to the beach from the resort was closed, even tho there were stairs at the end. The master bedroom ceiling fan was broken. Need better and more furniture for the balcony off the condo. 2 hard chairs, didnt make the outside balcony very enjoyable. Tiki Bar was closed.
Se hospedó 6 noches en abril de 2023
Respuesta de Marlene el 10 abr. 2023
Thank you for taking the time to post your review, hope that we see you back after every thing has been fixed at the Royal building.

10/10 Excelente

Sally

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The pool and outside facilities to face the ocean were terrific. The rooms had lots of room. I loved having two bathrooms
Se hospedó 6 noches en enero de 2023
Respuesta de Marlene el 4 feb. 2023
Thanks for your feedback. I'm pleased to hear you had a wonderful stay with us at the Coconut palms Beach Resort 2. We hope to see you again at the beach!

10/10 Excelente

Tom

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location great property.
Se hospedó 6 noches en enero de 2023
Respuesta de Torey el 2 feb. 2023
We are happy to hear that you enjoyed your stay with us at Coconut Palms Beach Resort II. Thank You for taking the time to let us know how your stay was. We hope that when you are in the New Smyrna Beach area again, you will choose to stay with us!

10/10 Excelente

William

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2023
Respuesta de Torey el 2 feb. 2023
Thank You for taking the time to post your review of your stay with Coconut Palms Beach Resort II. We are happy to see you enjoyed your stay with us and hope to see you again on your next trip to New Smyrna Beach!

6/10 Aceptable

Terrance

Le gustó: Limpieza, comodidad de la habitación
Bummer
Due to the Last hurricane one pool closed other one not heated no activities and steps to beach closed but our room was nice
Se hospedó 2 noches en diciembre de 2022
Respuesta de Marlene el 30 dic. 2022
Yes we are sorry that the only two buildings open and we are working on everything else. Hope to see you back in the summer.

6/10 Aceptable

karleigh

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza
Non functioning amenities (pool, tiki bar, rooms never cleaned throughout stay). However, staff was very friendly
Respuesta de Marlene el 30 dic. 2022
Sorry that you were not informed of our resort being under maintenance from the hurricane.The rooms do not get cleaned daily, we are timeshare and most are here weekly.

6/10 Aceptable

David

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Tub needed rechaulked. Fans need cleaning units smell musty after a couple days
Se hospedó 3 noches en septiembre de 2022
Respuesta de marlene el 16 sept. 2022
Very Sorry you were here before our deep cleans. Fans are done then and the tubs. Hope to see you back at a later time at the beach.

2/10 Terrible

Patricia, Maitland

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The pool area is the only thing worth staying at this property. Our room was filthy and stunk.
Se hospedó 3 noches en septiembre de 2022
Respuesta de marlene el 10 sept. 2022
Very sorry that your room was not cleaned to your liking. We at the front desk wished you would have came by ,so we could have sent housekeeping back up to reclean things.

10/10 Excelente

Jeannette

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Its always a good place to stayvacation
Se hospedó 3 noches en septiembre de 2022
Respuesta de marlene el 9 sept. 2022
We are so delighted that you had a wonderful stay with us at the Coconut Palms II.

2/10 Terrible

Rodney

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Not at all what we thought we were getting. They tried to put us in an old run down 2 story building across the street from the beach in a first floor room that smelled like mold, when we clearly asked for ocean view room when we booked thru Expedia.
Se hospedó 2 noches en septiembre de 2022
Respuesta de Marlene el 5 sept. 2022
Sorry you did not get a room that you were expecting. We have 5 buildings and never are you promised a view.

6/10 Aceptable

Jacob

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en agosto de 2022

6/10 Aceptable

Jeffrey

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Condo was dirty. Celing fan did not work in master bedroom. Most of all, was woke up by construction in the morning repairing a condo next to mine.
Se hospedó 2 noches en agosto de 2022
Respuesta de Marlene el 29 ago. 2022
Sorry that the construction has started on the Royal Building. They were not starting any construction till 9AM on Sat. only. Ceiling fan will be fixed soon. The unit being dirty , we will talk with the housekeeping on this. We hope you had a nice stay on the beach!

10/10 Excelente

Kathleen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 7 noches en agosto de 2022

4/10 Mediocre

Christina

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
In need of major improvements
This place has went drastically downhill in the last 2 years the floor we were on had 2 feet of drywall missing in the hallway our balcony doors were almost inoperable the sofa bed was absolutely disgusting the tiki hut was never opened and our kitchen table was split in half and no one ever came to fix it I pray they update before next year or I will be forced to find another rental and we have been staying at coconut palms for 12 years now
Se hospedó 7 noches en julio de 2022
Respuesta de Marlene el 8 ago. 2022
Sorry about the issues that you had experienced while staying with us this year. We can not even begin to tell you off all the things that has happened here. Hope by next year we are all remodeled.

10/10 Excelente

Adele

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I loved the location and the grounds. Very well maintained.I stayed in a bungalow that has been newly renovated and it was so quiet. It had a cute little outside seating area hidden among seagrape plant and other native foliage. Great for a couple or single to stay in. Right on the beach with 2 pools. Can’t beat it. Close to Flagler Avenue restaurants and shopping.
Se hospedó 2 noches en julio de 2022
Respuesta de marlene el 5 ago. 2022
Thank you for the wonderful review, we hope to see you again soon!

8/10 Bueno

Fil, St. Augustine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location. Everything is in walking distance. The property is a little dated. Pretty disappointed on the elevators, only one was working out of 2. Hopefully everything will be fix on my next visit.
Se hospedó 2 noches en julio de 2022
Respuesta de marlene el 2 ago. 2022
Thank you and yes we are about to start a remodel in the main building and the elevator part is on order.

4/10 Mediocre

Sally

No le gustó: Personal y atención
Bad stay
We had four reservations in our group and when it went to Coconut Palms they split us up into three buildings. I was unaware that that was going to happen or else I would’ve made sure that I called them to put a reservations together. Also one of the rooms had no hot water for the whole stay and they would not credit or provide anything to that room for compensation.
Se hospedó 3 noches en julio de 2022

2/10 Terrible

Christine

Viajó por negocios
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
Property/villa was cute. However, the blinds covering the door were broken, allowing people to see in at night. There was almost no hot water and then there was NO HOT WATER! No television either. Building was struck by lightning, but after 3 days of no showers or tv they expected FULL PRICED PAYMENT!
Se hospedó 5 noches en julio de 2022
Respuesta de marlene el 26 jul. 2022
Sorry that lightning had struck the building and we were unaware at first. The refund went back to Mastercard and check with who you booked thru. Sorry for any inconveniences.

2/10 Terrible

Linda

Viajó con su pareja
Le gustó: Servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
The property was ocean side, and the pools were nice. However the room wasnot what we expected for the price. It smelled moldy. The sofa was ripped and stained. Furnishings very out dated. Couldn't sleep at night due to the constant roar of a/c units. Upon check in was sent to a room that was already occupied. Two days later after arriving home, received a text that our room was ready. Called the hotel to remind them that we had checked out that morning. The front desk is totally unorganized. Would not recommend this hotel to anyone.
Se hospedó 2 noches en julio de 2022
Respuesta de marlene el 26 jul. 2022
We apologize for any confusion you experienced. The rooms are scheduled for renovation soon.

4/10 Mediocre

Steven

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We liked that It was on the beach & within walking distance to town. We didn’t like that the room we reserved was filthy & although the one we were moved was a bit cleaner, it much smaller with no reduction in price. We will not return to this facility.
Se hospedó 2 noches en julio de 2022
Respuesta de marlene el 26 jul. 2022
Sorry about the room being not cleaned properly. We have addressed this with housekeeping. Hope to see you back real soon.

6/10 Aceptable

Cynthia

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
In major need of renovations. Only one elevator was working & room was in poor condition. Sliding glass door was broke, microwave did not work and room had horrible odor!
Se hospedó 4 noches en julio de 2022
Respuesta de marlene el 26 jul. 2022
We here at the Coconut Palms Beach Resort 2 are very sorry that elevator was not working. The rooms are to be remodeled soon.