Having been a VRBO owner, I expected this to be 100% VRBO booking & a trustworthy homeowner however, this was not the case! (Pictures very deceptive & (“professionally enhanced) Payment appears to be directly w/VRBO but it’s owners own payment system(??). Upon check-in furnace not functioning & loud, loud within 5 ft of bed. Notified H/O not acceptable & checked out within 12 hrs, as freezing. Owner not happy & stated I needed to pay (2) nights regardless. I was not waiting around for repair! Owner rude & stated refund would be issued minus (2) night mandatory stay. Contacted VRBO as refund never issued and fraudulent representation. Impossible to speak to U.S. representatives:(