Salas de tratamiento para parejas, tratamientos corporales

Opiniones sobre Charlesworth Bay Beach Resort

4 out of 5
Charlesworth Bay Beach Resort
10 Bay Drive, Coffs Harbour, NSW

Opiniones

7,4

Bueno

Evaluación: 10 - Excelente. 180 de 641 opiniones" "
Evaluación: 8 - Bueno. 221 de 641 opiniones" "
Evaluación: 6 - Aceptable. 133 de 641 opiniones" "
Evaluación: 4 - Mediocre. 76 de 641 opiniones" "
Evaluación: 2 - Terrible. 31 de 641 opiniones" "

7,8/10

Limpieza

7,8/10

Personal y atención

7,4/10

Servicios

7,0/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Harold

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
i am very pleased
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Ricky, Cardiff

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Second time we have stayed at this resort. Great location not far from town. Great dining options including a great breafast buffet.
Se hospedó 2 noches en marzo de 2024
Respuesta de Max el 22 mar. 2024
Dear Ricky,Thank you for choosing to stay with us again and for taking the time to share your experience. We're thrilled to hear that you enjoyed your second visit to our resort and found our location convenient, with easy access to town.We're delighted that you appreciated our dining options, especially the breakfast buffet. We look forward to welcoming you back for another wonderful stay in the future.Kind regards,Charlesworth Bay Resort

6/10 Aceptable

Alieshia

Le gustó: Limpieza
This is ok for an overnight stay. But I wouldn’t recommend mend it for any longer.
Se hospedó 1 noche en marzo de 2024
Respuesta de The team at Charlesworth Resorts el 21 mar. 2024
Hi Alieshia, Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our Economy 1-bedroom apartment with spa to your liking for a one-night stay. We regret that it didn't fully meet your expectations for an extended stay, despite its full-size kitchen and accommodation for up to 4 people. We value your insights and would appreciate any further details you can provide as to what would enhance future visits.We recommend one of our refurbished Resort or Executive rooms for your next stay and hope to have the opportunity to welcome you back soon!

6/10 Aceptable

Ron

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
I’ve already informed the staff of my problems with the condition of the premises
Se hospedó 1 noche en marzo de 2024
Respuesta de The team at Charlesworth Resorts el 18 mar. 2024
Hi Ron, Thank you for your feedback. We always appreciate guests letting us know if there are issues with their rooms so that we can improve what we have on offer. We hope to welcome you back for a better stay in the future! Warm regards,

10/10 Excelente

Marinela

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was well maintained and clean Loved swimming in the pools and kiosk was conveniently accessible to have a bite and cup of coffee.
Se hospedó 4 noches en marzo de 2024
Respuesta de The team at Charlesworth Resorts el 18 mar. 2024
Hi there Marinela, Thank you for your wonderful review! We're thrilled to hear that you enjoyed our beautiful resort. It's great to know that you had a fantastic time swimming in our 3 pools, including the lovely pool near the kiosk, which is open daily for drinks and light meals. We appreciate your feedback and look forward to welcoming you back soon.Warm regards

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención
Gardens are lovely, 3 pools available for a dip.? Rooms are comfortable but a little tired.
Se hospedó 2 noches en marzo de 2024
Respuesta de The Team at Charlesworth Resorts el 26 mar. 2024
Hi Robert,Thank you for your review and for highlighting the beauty of our gardens and the convenience of our pools.We appreciate your feedback regarding the condition of the rooms. Rest assured, we're continuously working on improvements to ensure our guests' comfort.We hope to welcome you back for another relaxing stay in the future.

10/10 Excelente

Daniel, Calamvale

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed here for 1 night. Nice room and quiet surrounds. Would stay again..
Se hospedó 1 noche en marzo de 2024
Respuesta de The team at Charlesworth Resorts el 6 mar. 2024
Hi Daneil, Thank you for choosing to stay with us and for taking the time to share your positive experience. We're delighted to hear that you enjoyed the nice room and quiet surroundings. It's fantastic to know you would stay with us again! We look forward to welcoming you back for another great stay.Best regards,

8/10 Bueno

Grahame

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was value for money The bed was more then expected The only thing that detracted was the broken tiles in the bathroom
Se hospedó 3 noches en marzo de 2024
Respuesta de Kenric el 4 mar. 2024
Hello Grahame, thank you for your positive feedback regarding the value for money and the comfortable bed in your room. We apologise for any inconvenience caused by the broken tiles in the bathroom. We hope to welcome you back for an even better experience in the future. Until then, Take care. Kenric

2/10 Terrible

Guido

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Kein internet, defekte Waschmaschine und diverse Einrichtungsgegenstände kaputt oder abgenutzt!
Se hospedó 1 noche en febrero de 2024
Respuesta de Kenric el 29 feb. 2024
Hi Guido, thank you for your feedback. We apologise for the issues you faced during your stay. Kind regards, Kenric

10/10 Excelente

Donna

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A beautiful place to stay, very relaxing, gorgeous views & comfortable, clean, quiet accommodation. Thank you for a lovely stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Kenric el 18 feb. 2024
Hi Donna, Thank you for taking the time to share your experience. We're thrilled to hear that you found our place beautiful, relaxing, and enjoyed the gorgeous views. it's wonderful to know that our accommodation met your expectations in terms of comfort, cleanliness, and tranquility. We appreciate your kind words and are delighted to have been a part of your lovely stay. We look forward to welcoming you back for more memorable moments in the future. Take care, Kenric

10/10 Excelente

akashdeep

Le gustó: Servicios, estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en febrero de 2024
Respuesta de Kenric el 17 feb. 2024
Hi Akashdeep, thank you for your succinct feedback! We're pleased to hear you had a good experience. If you have any specific comments or suggestions, feel free to share. We look forward to hosting you again.

6/10 Aceptable

Johannes

Viajó por negocios
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
I have stayed at many times at deferent apartments evey time. They have been desent, but this time it felt like a very neclected apartment. What made it worse is that I decided to pay more for an executive room, anly to find a few upgrades but lots of neclect.
Se hospedó 1 noche en febrero de 2024
Respuesta de E.S el 6 feb. 2024
Hi Johannes,That is so disappointing to hear. We have noted your feedback and will pass it onto the owner with recommendations. As each of our rooms are privately owned, decor and furnishings can vary dramatically. We always recommend giving us a call to discuss the different room types available.For future reference, the apartments that do not have spa baths have been completely renovated - so best to ask for one of these rooms next time. Sorry that your expectations were not met during this past stay, we hope we can make it up to you in the future.

8/10 Bueno

Stiven

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It’s far from the pool you have to go by car
Se hospedó 1 noche en enero de 2024
Respuesta de The team at Charlesworth Resorts el 26 ene. 2024
Good morning Stiven, we hope you enjoyed your stay with us! It looks like you stayed over at our terraces, which have a pool over there. We have 3 pools located within our resort, which are all located within walking distance of our rooms. We're sorry you weren't aware of the pool located close by to your room, and we hope that next time you stay with us you give our friendly staff at reception a call so we can assist you in finding the nearest pool to you. Have a lovely day.

6/10 Aceptable

MATTHEW

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
The property was extremely 'tired' and crying out for a refurbishment. I have stayed in this resort previously and have never had such a poor accommodation. You would think in this day and age sweating the asset to this extent is not common. I cannot recall any indication that this was an unrenovated room otherwise I would not have booked it. For the premium price of circa $373, i expected a property in substantially better condition. What a rip off!! i can get premium quality 5 star brand hotel rooms for $100 less than this. Warning to other travellers- check the property condition with the booking agent before you book to avoid disappointment.
Se hospedó 1 noche en enero de 2024
Respuesta de The team at Charlesworth Bay Beach Resort el 27 ene. 2024
Hi Matthew, we're so sorry to hear that you didn't have a great experience with us like you have previously. I can see that you booked a Resort room which is partially renovated, however our Executives are fully renovated and new. We strongly value your feedback so will pass this onto the owner of the room you booked so they can look into the potential to update the room. We hope this won't stop you from returning as we'd love to host you again soon!

6/10 Aceptable

Ashlee

Se hospedó 1 noche en enero de 2024
Respuesta de Kenric el 4 feb. 2024
Thank you for your review, Ashlee. Please feel free to reach out and let us know if there is anything in particular that we can do that would improve your review score in the future.

6/10 Aceptable

Pritika

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios
No le gustó: Personal y atención, estado de la propiedad e instalaciones
The self check in and check out option was great. We stayed in room 3508 and the room needs a definite renovation. The wall paints was coming off, the windows in the bathroom were filled with webs and barely opened. The TV was super outdated. The air con was outdated and filthy. We did find the room clean and tidy. The kitchen is well stocked for cooking and very convenient. The place itself is very nice and quiet and is a great getaway.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Gummi el 27 ene. 2024
Hi Pritika,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the convenience of our self-check-in and check-out options, as well as the cleanliness and tidiness of the room.We apologise for the inconveniences you experienced during your stay. Your concerns regarding the condition of the room, including issues with the wall paint, windows, TV, and air conditioning, have been logged with our maintenance team.On a brighter note, we're thrilled to hear that you found our kitchen well-stocked for cooking, contributing to your convenience. We're committed to maintaining a high standard of service, and your feedback helps us identify areas for improvement.We hope that despite these issues, you were able to enjoy the tranquillity of our location, making it a great getaway for you.

10/10 Excelente

Tushar, Sydney

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent stay The location and views were great Just need to ensure that room amenities could be upgraded to account for the wear and tear
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kenric el 4 feb. 2024
Hello Tushar, thank you for taking the time to share your positive feedback about your recent stay. We're thrilled to hear that you had an excellent experience and enjoyed the great location and views. We appreciate your constructive feedback regarding the room amenities. Your input is valuable, and we'll certainly take it into consideration as we continuously strive to enhance our guest experience. Our team will review the amenities to ensure they are in optimal condition for future guests. If there are specific amenities you feel need attention, please feel free to share more details with us. We're committed to providing a comfortable and enjoyable stay for our guests. Thank you once again for choosing us, and we look forward to the opportunity to welcome you back for another excellent stay. Until then, take care. Kenric

10/10 Excelente

Rod

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de The team at Charlesworth Resorts el 7 ene. 2024
Hi Rod, wow, thanks for your excellent rating! We look forward to seeing you again at Charlesworth Bay Beach Resort soon!

10/10 Excelente

HARRY

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A great spot to relax and enjoy nature
The resort was simply a pleasure to stay at. Check-in was smooth and quick, and the staff were extremely friendly and helpful. The reception was a little hard to find, but other hotel staff pointed me in the right direction. My room was spacious, well appointed and very comfortable. Note: I read several very negative reviews on this property, but my honest opinion is that they were either unlucky in getting a room that didn't meet their expectations, or that they are very harsh critics of their hotel experiences. Never mind, I loved this resort, it's location and facilities. I suspect that the room I was allocated had been recently refurbished, bearing in mind this building wasn't built yesterday. I went for a swim in the nearest pool, but there are 3 pools to choose from in total. The grounds are magnificent, and I did a beautiful coastal walk from Charlesworth Bay Beach to Korora Beach and back. There was a lot of things to see and do at the resort, including some beautiful native wildlife such as a variety of coastal bird life (Including bush turkeys) and plenty of coastal lizards. The resort is only a few minutes north of a large shopping centre (Park Beach Plaza) and other Coffs Harbour tourist facilities. There is a restaurant there where many guests appeared to enjoy their meals.
Looking from the balcony inwards
Looking from the entry towards the balcony
The spacious Bathroom
View from the balcony
Se hospedó 1 noche en diciembre de 2023
Respuesta de Em el 19 dic. 2023
Wow, thanks for taking the time to write such a detailed and lovely review, Harry. This means the world to our small team of staff who strive to make each guests stay a memorable experience.It is so pleasing to hear that you had a lovely stay and took some time to wander around and enjoy all of our wonderful facilities and picturesque grounds.We hope that you consider us again for your next stay in Coff's. Please give us a call so that we can arrange a lovely room for you.Warm regards,Emelyn

8/10 Bueno

Mary

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de The team at Charlesworth Resorts el 7 ene. 2024
Thanks for your great rating of your stay with us at Charlesworth Bay Beach Resort, Mary!We hope you'll be back again in the near future.

10/10 Excelente

Carrie

Se hospedó 1 noche en diciembre de 2023
Respuesta de Kenric el 4 feb. 2024
Thank you for your review, Carrie. We are always pleased when we hear that we have met our guests' expectations. Hopefully see you again soon!

8/10 Bueno

Mel

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The charlseworth staff are lovely. The pools were great good buffet breakfast. Unfortunately no optus reception makes it hard to order menu log,do bank transfers or access paypal.
Se hospedó 2 noches en diciembre de 2023
Respuesta de The team at Charlesworth Resorts el 7 ene. 2024
Hi Mel, it really makes our day to hear you appreciate our staff and lovely resort! Unfortunately, we can't do much about the reception here, as we're nestled between the hills and the sea, and have poor reception for Optus and Vodafone. If you book a resort or executive room, these come with Wi-Fi, which may assist with your online requirements. As always, guests are welcome to call us ahead of their stay to discuss options. We hope to see you again soon!

8/10 Bueno

Michael

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place stay every second month
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kenric el 4 feb. 2024
Hello Michael, thank you for sharing your positive feedback! We're delighted to hear that you consider our place a great stay and choose to visit every second month. If there's anything specific you particularly enjoy or if there are any suggestions you'd like to share to make your stays even better, please feel free to let us know. We look forward to welcoming you back and ensuring each visit is as great as the last. Thank you for making us your preferred choice, we really appreciate your loyalty. See you soon, Kenric

10/10 Excelente

Michelle

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lovely place to stay
It's our second time staying with Charlesworth beach resort. Check in is super easy, rooms are always clean and well appointed. Grounds are beautiful. We will certainly be back!!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Rutger el 27 ene. 2024
Hi Michelle,Thank you for choosing Charlesworth Beach Resort again! We're delighted to hear that check-in was easy, rooms were clean, and you enjoyed our beautiful grounds. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful stay.

8/10 Bueno

Alastair Daniel

Le gustó: Personal y atención, estado de la propiedad e instalaciones
All good
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Team at Charlesworth Resorts el 7 dic. 2023
Hey Alastair, thanks for your great review of your stay at Charlesworth Bay Beach Resort! We're so happy you had a good time and would love to see you again next time you're in Coffs Harbour.

10/10 Excelente

Luke

Se hospedó 1 noche en noviembre de 2023
Respuesta de The team at Charlesworth Resorts el 7 ene. 2024
Hi Luke, what a fantastic rating of your stay at our beautiful resort! Thank you! We look forward to welcoming you back again soon!

10/10 Excelente

susan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing destination
Se hospedó 2 noches en noviembre de 2023
Respuesta de The team at Charlesworth Resorts el 5 dic. 2023
Wow Susan, thanks for your great review! We think it's a pretty beautiful location too, with the best of both worlds - natural, picturesque setting by the beach, amongst the hills, but just a stone's throw from everything Coffs Harbour has to offer. We hope to see you again soon!

8/10 Bueno

Trevor

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Maintained well
Se hospedó 1 noche en noviembre de 2023
Respuesta de The team at Charlesworth Resorts el 5 dic. 2023
Hi Trevor, Thanks for your great review! We'd love to welcome you back again to beautiful Charlesworth Bay Beach next time you're travelling to Coffs Harbour!

10/10 Excelente

Mark

Se hospedó 1 noche en noviembre de 2023
Respuesta de The Team at Charlesworth Resorts el 20 nov. 2023
Hi Mark, Thanks for the excellent review! It's wonderful to hear you had such a great stay here at Charlesworth Bay Beach Resort!We'd love to welcome you back again next time you're in Coffs Harbour.

4/10 Mediocre

Regan

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Extremely disappointed to check in and find dirty sheets. Multiple hairs in bed and sheets were also stained with what appeared to be blue wall paint. Floors were not vacuumed. In addition, the porcelain sink was broken . And the plastic toilet seat was cracked, causing a nasty pinch when it was sat upon. Very poor water pressure in the shower. Sent an email with photos attached and have received no apologies or refund.

8/10 Bueno

JoAnne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de The Team at Charlesworth Resorts el 20 nov. 2023
Hi JoAnne, thanks for your great review of your stay at our beautiful resort at Charlesworth Bay Beach. It's great to hear you enjoyed your time here, and we look forward to welcoming you back next time you're in Coffs Harbour!

4/10 Mediocre

Cherie

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No parking nearby available. Dirty curtains. Food left near microwave. Damp smell through unit. Tiles broken in bathroom.
Se hospedó 2 noches en octubre de 2023
Respuesta de The team at Charlesworth Resorts el 8 nov. 2023
Hi Cherie, Thank you for taking the time to review your stay with us. We're sorry to hear the cleanliness wasn't up to scratch this time, and we will certainly discuss these issues with our housekeeping team, so thank you for bringing them to our attention. Unfortunately we are unable to re-tile the bathroom just yet, but there are quite a few rooms on the schedule for refurbishment in the near future. Undercover parking can fill up quickly, especially of an evening, but there is plenty of outdoor parking just a short walk away from the Bayside, Hillside, Lagoon and Terrace rooms. Guests are always welcome to ask one of our friendly staff members for help or information, so don't hesitate to reach out :)We hope to welcome you back again soon

8/10 Bueno

rick

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Beautiful place , rooms not so.
The lay out of the place fantastic, room very ordinary, cracked floor tiles .
Se hospedó 2 noches en octubre de 2023
Respuesta de The Team at Charlesworth Resorts el 6 nov. 2023
Hi Rick, Thank you for your review of our beautiful resort. The location, grounds and facilities are indeed great! We're sorry you found your room not to your liking. We have several rooms due for refurbishment, including re-tiling. These rooms are fully functional and booked at lower rates than our fully renovated rooms. We always encourage guests to get in touch to discuss room types and options prior to their stay. We hope to welcome you back again when you're next in Coffs Harbour!

8/10 Bueno

Michelle

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful surroundings… quiet … clean … lots to do plenty of parking
Se hospedó 1 noche en octubre de 2023
Respuesta de The Team at Charlesworth Resorts el 6 nov. 2023
Hi Michelle, Thank you for submitting your lovely review of our beautiful beachside resort! It's great to hear you found plenty to do, easy parking and enjoyed all that our picturesque location, nestled between the hills and the sea, has to offer. We look forward to welcoming you back again!

8/10 Bueno

Suzanne

Viajó por negocios
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Stayed for business. My room had been done up nice, bathroom was ok but could do with reno.
Se hospedó 2 noches en octubre de 2023
Respuesta de The team at Charlesworth Resorts el 8 nov. 2023
Hi Suzanne, Thank you for your lovely review. We're glad to hear you enjoyed your room and like the decor. We would love to renovate all our rooms! We do have several due for updates in the near future, so hope to welcome you back to enjoy another lovely room at Charlesworth Bay Beach Resort next time you're travelling to Coffs Harbour

8/10 Bueno

Craig

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Although the room was a bit dated, I had a very clean and comfortable room. The bed was comfortable and the views I had were outstanding. The staff were more than friendly and I found the whole process of checking in and out very easy. I would recommend this for business stays and I would book again in the future.
Se hospedó 2 noches en octubre de 2023
Respuesta de The Team at Charlesworth Resorts el 20 nov. 2023
Hi Craig, it's great to hear you loved your Ocean View Studio stay at Charlesworth Bay Beach Resort. The views are pretty amazing from up there and makes the walk up the stairs worthwhile. It's great to know the bed is comfortable and it really makes our day to hear how friendly and helpful you found our staff! We look forward to welcoming you back again when you're next in Coffs Harbour

4/10 Mediocre

Alicia

No le gustó: Limpieza, estado de la propiedad e instalaciones
Disappointing
I grew up coming to this resort and wow it was so disappointing. The grounds are so lovely and really well maintained but the room was far from that. Everything was so outdated and run down. The furniture was straight out of the 70s. The bed was at least comfortable. We had cockroaches scatter under the fridge once we turned the light on in the kitchen. I found a live one in the bathroom. The balcony was tired and the air con was rusty (however worked). Really disappointed in this stay
Se hospedó 2 noches en octubre de 2023
Respuesta de The Team at Charlesworth Bay Beach Resort el 29 oct. 2023
Hi Alicia, Thank you for taking the time to let us know about your recent stay at our beautiful resort. We agree, the grounds and location are lovely. We're sorry to hear you were disappointed in your room though. The Economy rooms, such as the one you booked, are original rooms that haven't been recently renovated, and therefore are our most affordable option. They have all the same basic features, offering a clean, comfortable stay, however for a more updated room, we recommend booking a Resort or Executive room. Many of our rooms are due for renovations in the near future, and as always, we welcome calls or emails to discuss room options prior to arrival. We're here to help and would love to hear from you next time you're travelling to Coffs Harbour!

2/10 Terrible

David

Viajó con su pareja, Viajó por negocios
No le gustó: Servicios
Spa not working . Plug didn’t fit spa tub. Arrogant staff blocking drive in no parking area! Emailed complaint a week ago to management who promised response assp. still waiting.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Graham

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Light and airy room, clean and tidy. Bed was comfortable good night sleep. Good value would recommend
Se hospedó 1 noche en octubre de 2023
Respuesta de The Team at Charlesworth Bay Beach Resort el 29 oct. 2023
Hi Graham, thank you for your lovely review of your stay in one of our Executive Studios. We're glad your stay was comfortable and relaxing! We'd love to welcome you back again to Charlesworth Bay Beach Resort any time!

8/10 Bueno

Lucifer

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property was clean and had a great view, easy to reach and quite a wonderful stay.
Se hospedó 1 noche en octubre de 2023
Respuesta de The Team at Charlesworth Resorts el 20 nov. 2023
Hi Lucifer, Thank you for such a lovely review of your stay! We're so happy to hear you had a wonderful stay and liked the view from one of our many picturesque outlooks here. Please visit again soon!

2/10 Terrible

Guangcheng

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is the worst hotel I have ever stayed. I asked for room clean and they refused. After I left, they charged my credit card $60 for cleaning fee. I have reported to police for this authorized credit card transaction. Dont ever trust your credit card with this doggy hotel. They asked your credit card in check in with the excuse of safety purposes.
Se hospedó 2 noches en septiembre de 2023
Respuesta de The Team at Charlesworth Resorts el 20 nov. 2023
Hi Guangcheng, Thank you for reviewing your stay with us last month. Like most accommodation venues, we always take a valid credit card for security, in case of any damage caused or excess cleaning required. This is common practise and can also be handy if a guest wishes to upgrade or extend their stay for example. In your case, we needed to charge an excess cleaning fee as the room was left in a very poor state with lots of rubbish, outdoor furniture dragged inside, greasy fingerprints everywhere etc, possibly due to not booking a big enough room for your family.Your booking was for two adults in a Resort Studio. We later discovered that you also had two children with you, which you didn't disclose when checking in. We received several noise complaints, so we do recommend you find other larger family-friendly accommodation for future stays.

6/10 Aceptable

Gustavo

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The property and room were rundown and not very clean. Definitely not value for money
Se hospedó 1 noche en octubre de 2023
Respuesta de The Team at Charlesworth Resorts el 20 nov. 2023
Hi Gustavo, Thank you for taking a moment to review your stay at beautiful Charlesworth Bay Beach Resort. The property is an older style resort, but it is very well maintained. The Resort Studios, such as the one you stayed in at the Terraces, have been partially renovated, but we appreciate your feedback so that we can pass it on to management for consideration for future updates.  We're sorry to hear your room wasn't as clean as expected. We have taken this on board and have been working hard with our housekeeping staff to address this issue. We hope to welcome you back again soon!

8/10 Bueno

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de The Team at Charlesworth Resorts el 20 nov. 2023
Hi Michael, thank you for the good review!We hope to see you again soon at Charlesworth Bay Beach Resort!

6/10 Aceptable

Blake

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The property is on it old and outdated the room was badly presented, I booked 1 night and glad if I had booked more I would’ve asked for a refund and looked for alternative accommodation
Se hospedó 1 noche en octubre de 2023
Respuesta de The Team at Charlesworth Resorts el 20 nov. 2023
Hi Blake, Thank you for taking the time to review your stay. We value your feedback on the room presentation as it helps us plan for future renovations and updates. We're sorry you didn't enjoy your experience this time but hope to welcome you back next time you're travelling to Coffs Harbour.

8/10 Bueno

Brad

Viajó con su pareja
Le gustó: Limpieza
No face to face check in/out seems very impersonal but the communication via text and email was excellent.
Se hospedó 1 noche en octubre de 2023
Respuesta de The Team at Charlesworth Resorts el 20 nov. 2023
Hi Brad, thanks for taking a moment to review your stay with us last month.We strive to provide an excellent service and make checking in and out as easy as possible, so it's great ot hear you found our communications so good.  We offer a remote check-in option for anyone who wishes to by-pass reception or is arriving after hours, but guests are always welcome to pop into reception to check in face-to-face between 2pm-8pm if they prefer - or just pop down to say hi any time we're open! We look forward to welcoming you back again next time you're travelling to Coffs Harbour

10/10 Excelente

Mark

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I was such an enjoyable stay , the staff were amazing so helpful and pleasant, the atmosphere was great so friendly and lay back the accommodation was great I would highly recommend this resort to everyone ⭐️⭐️⭐️⭐️⭐️ thank you to all involved and to Wotif for the wonderful service they provided ⭐️⭐️⭐️⭐️⭐️
Se hospedó 2 noches en octubre de 2023
Respuesta de The Team at Charlesworth Resorts el 26 nov. 2023
Wow Mark, what a wonderful review of your stay with us last month! We pride ourselves on our friendly, helpful customer service so it makes our day to hear how great you think our staff are! We're very happy you enjoyed such a relaxing stay and we really look forward to seeing you again soon!

6/10 Aceptable

Jen

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Very tired decor, chipped tiles in the bathroom and the TV in our room was tiny and the remote didn’t work. The resort itself is great for kids but I wouldn’t recommend it or stay again just because the rooms aren’t worth the price of accommodation.
Se hospedó 1 noche en octubre de 2023
Respuesta de The Team at Charlesworth Resorts el 26 nov. 2023
Hi Jen, Thank you for taking the time to leave a review of your stay with us last month. We're sorry you didn't feel it was value for money given the room upgrade to a 1-bedroom apartment, with full-size kitchen, laundry, separate living area, larger balcony and bathroom with spa. We really appreciate the feedback about the TV, decor and bathroom tiles though, as it helps us recommend improvements and updates. Our rates do fluctuate depending on the season and availability, so we'd love you to consider giving Charlesworth Bay Beach Resort another go next time you're travelling to Coffs Harbour. Feel free to get in touch to discuss room options :-)

8/10 Bueno

Colin

Le gustó: Limpieza, personal y atención
I have enjoyed my stay at the resort. If i can suggest that there should be more disabled parking available for guests. I have recently undergone a double total knee replacements and i still have difficulty in walking a distance and uneven terrain. Sunday night there was nothing available for parking within a reasonable distance to my room which was difficult to find.Eventually i had another guest find my room and guiding the to it.
Se hospedó 2 noches en octubre de 2023
Respuesta de The Team at Charlesworth Resorts el 20 nov. 2023
Hi Colin, Thank you for writing a review of your stay at our beautiful resort last month. We agree with you on the lack of disability parking and have raised this issue several times with strata management. We hope to reach a solution soon, but in the meantime, our friendly staff are happy to do whatever they can to assist guests during reception hours (currently 9am-8pm). We'd love to welcome you back next time you're staying in Coffs Harbour!

8/10 Bueno

Kimika

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Was nice and quiet and very spread out
Se hospedó 3 noches en septiembre de 2023
Respuesta de The Team at Charlesworth Resorts el 26 nov. 2023
Hi Kimika, Thanks so much for your good review of your stay with us. It's lovely to hear you enjoyed the beautiful location and layout of the resort, and had a quiet, relaxing time. We look forward to welcoming you back when you're travelling to Coffs Harbour!

10/10 Excelente

Darren

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location and beautiful well kept grounds. Very relaxing.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Max el 30 sept. 2023
Hi Darren, We are very happy to hear that you had a relaxing time with us. Looking forward to seeing you again!