This is the first time we have ever been so let down when staying in Suncadia. First, getting a hold of anyone to help us with questions was impossible. Once we finally did, no one ever had answers or wanted to help us. Once we finally got in the house on day of check in (we requested early check in over a month in advance, which they did not accommodate even though the house was empty prior to us), the house was filthy. We were told the reason we couldn’t get in was because house keeping was there, yet the floors were filthy. There was actual popcorn just thrown around on the carpet. We pulled dishes out of the cabinets that had old crusted food on them. The house wasn’t stocked with anything- cleaning supplies, extra garbage sacks, toilet paper, paper towels, dish towels etc. We had to continuously call and ask for stuff and was always told it was on its way. One night after 5 hours of waiting my husband had to go just get the stuff himself. The house also had not been maintained whatsoever- outlets didn’t work, knobs on oven and showers were broken. For what we paid for this house, it was a joke. I would like to be contacted ASAP so that I can discuss this with someone, as we expect to be partially compensated.
