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Opiniones sobre Heart Hotel and Gallery Whitsundays

4 out of 5
Heart Hotel and Gallery Whitsundays
277 Shute Harbour Road, Airlie Beach, QLD

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 172 de 418 opiniones" "
Evaluación: 8 - Bueno. 141 de 418 opiniones" "
Evaluación: 6 - Aceptable. 60 de 418 opiniones" "
Evaluación: 4 - Mediocre. 27 de 418 opiniones" "
Evaluación: 2 - Terrible. 18 de 418 opiniones" "

8,6/10

Limpieza

8,8/10

Personal y atención

7,8/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Salvador

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Altamente recomendable
Magnífica estancia en este recoleto hotel, personal muy agradable y servicial, habitación muy cómoda y completa. El entorno, fantástico.
Se hospedó 3 noches en julio de 2018

8/10 Bueno

Jorge

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Moderno pero con cosas por mejorar
El hotel es muy moderno y agradable. La ubicación es conveniente, en la calle principal (tiendas, bares y restaurantes). El único problema que tuvimos es que las tuberías del baño olían bastante mal y la nevera no funcionaba. Para el precio del hotel (bastante alto) deberían cuidar más estos detalles.
Se hospedó 2 noches en agosto de 2017

10/10 Excelente

Olivia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff and the hotel itself were wonderful and so helpful! Very well located, but the rooms were rather small and didn’t have much privacy within the room itself, though the room was modern and very clean.
Se hospedó 2 noches en marzo de 2024
Respuesta de Alison - Guest Services Manager el 31 mar. 2024
Hi Olivia, Thank you for your lovely review. We enjoyed having you and trust you had a safe trip home. Hopefully we will see you again.

10/10 Excelente

Sharon

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastic location, well kept hotel. Balconies in the back overlook the ocean and lagoon. Right in the heart of everything but quiet except for the birds outside at 430a - very rowdy! Loved it!
Se hospedó 2 noches en marzo de 2024
Respuesta de Alison - Guest Services Manager el 31 mar. 2024
Hi Sharon, Thank you for your kind words. We are glad you enjoyed your stay. If only we could ask the rowdy birds to keep the noise down! We hope to see you again sometime in Airlie Beach.

6/10 Aceptable

geoff

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 25 mar. 2024
Thank you for your stay, Geoff.

10/10 Excelente

Shane

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location
Se hospedó 3 noches en marzo de 2024
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 9 mar. 2024
Thank you Shane for your 5 out of 5 rating. We appreciate it. Please contact us directly should you wish to return. Safe travels.

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great staff, location, parking
Se hospedó 1 noche en febrero de 2024
Respuesta de Dean el 1 mar. 2024
Thankyou for the positive feedback

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, parking, pool, great restaurants close
Se hospedó 2 noches en febrero de 2024
Respuesta de Dean el 1 mar. 2024
Thankyou for the positive feedback

10/10 Excelente

Aaron Kenneth

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great
Se hospedó 3 noches en febrero de 2024
Respuesta de Dean el 1 mar. 2024
Thanks for the positive feedback

4/10 Mediocre

Doug

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Staff on arrival friendly and efficient. Aircon was not working and it was a hot a humid night in Airlie Beach so we did not get much sleep. $300 for a 36 sq2m room was over the top!
Se hospedó 1 noche en enero de 2024
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 16 ene. 2024
We are disappointed to read to didn't enjoy your stay. So glad you found our staff and efficient. You must have missed them advising you of our energy saving air con units. Should you not close your balcony door properly, the unit will turn off. So sorry this effected your sleep. Thank you for stay and feedback.

10/10 Excelente

Meg

Se hospedó 2 noches en diciembre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 29 ene. 2024
Thank you for the 5 out of 5!

8/10 Bueno

Mark

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
Great central location. The staff are very friendly. Rooms are small but comfy. Only suggestion is to add a shelf in the shower for soap, etc.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 16 ene. 2024
Thank you for your feedback, Mark. I will certainly share with the Team. So glad you found them friendly, and you enjoyed our location being in the "Heart" of Airlie.

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 16 ene. 2024
Thank you for the 8 out 10. We can always strive to do better.

6/10 Aceptable

Shivani

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza
central location in town but very loud due to being in the mix of the pubs
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 1 dic. 2023
We are centrally located in the "Heart" of Airlie Beach's dining and entertainment precinct. A great, convenient location. Thank you for your stay.

10/10 Excelente

Nicci, Toomulla

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful hotel with fantastic view of the ocean. The bed was really comfy
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 1 dic. 2023
Thank you Nicci for your 5 star rating. So happy to read you enjoyed our bed. And your water aspect room. Please contact the property directly should you wish to return. They can share our latest specials.

10/10 Excelente

Izabel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location, near by everything. Reception staff very pleasant, clean place… I highly recommend!
Se hospedó 3 noches en noviembre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 27 nov. 2023
Thank you for 10 of 10 Izabel. And sharing some great photos. Please contact the property directly should you wish to return to the Whitsundays. They can share our latest specials. Kind regards.

8/10 Bueno

Wynn

Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
Cute boutique style hotel in Airlie Beach town center. The room was small but clean and the amenities were nice. The balcony looks over a parking lot but has a nice view of the ocean. The town is bustling at night so the noise from music, etc is noticeable. Also there is some noise in the morning from trucks and such but not too bad during our stay. Great location for dining, shopping and just a short walk to the ferry building. The front desk staff were really nice and checkin/out was a breeze. Overall we had a great stay.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 27 nov. 2023
Thank you for leaving your feedback, Wynn.

6/10 Aceptable

Steven

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Property is in great location, close to everything!! Rooms are tiny
Se hospedó 3 noches en octubre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 1 nov. 2023
We do love our location being in the "Heart" Airlie. Thank you for your stay, Steven.

8/10 Bueno

Ross

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The location was excellent.
Se hospedó 3 noches en octubre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 24 oct. 2023
Thanks Ross. So glad you enjoyed being in the "Heart" of Airlie Beach.

10/10 Excelente

Ariana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Super clean room with great facilities. Really friendly staff who went above and beyond to make my stay as smooth as possible.
Se hospedó 3 noches en octubre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 23 oct. 2023
Thank you, Ariana. Alison and her team with be thrilled to see your 10 out of 10 review. I am so glad they exceeded your expectations. Please contact them directly next should you wish to return to the Whitsundays. They can let you know of our current specials.

10/10 Excelente

Harjinder

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Welcoming staff, excellent service and accommodation.
Se hospedó 4 noches en octubre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 18 oct. 2023
Thank you Harjinder for the 5 out of 5 rating. Alison and her team will be thrilled to read. Please contact them directly should you wish to return to the Whitsundays.

10/10 Excelente

Simon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location and very nice hotel!
Se hospedó 2 noches en octubre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 16 oct. 2023
Thank you Simon for the 5 out of 5 rating. We do love our location being in the "Heart" of Airlie. So glad you found the hotel to be nice. Be sure to contact Alison and her team directly should you wish to return to the Whitsundays.

8/10 Bueno

Glenn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent location
Se hospedó 5 noches en octubre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 17 oct. 2023
We do have an excellent location being in the "Heart" of Airlie beach's dining and entertainment. Please contact the property directly should you wish to return to the Whitsundays. Kindest regards, Sarah

10/10 Excelente

Simon

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice spot, good rooms, and good location
Se hospedó 2 noches en octubre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 12 oct. 2023
Thank you Simon for 5 out of 5. Nice spot, good rooms, and good location. You couldn't have been more precise.

8/10 Bueno

Gina

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Easy access to everything
Se hospedó 6 noches en octubre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 9 oct. 2023
Thank you Gina for the 4 stars. We do love our location being in the "Heart" of Airlie Beach's dining and entertainment precinct. Please contact Alison and her team directly should you wish to return. They can share our latest specials.

6/10 Aceptable

Tanya

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Bring earplugs. Apartments with water view is really a car park view. And the car park has a street sweeper and garbage truck at about 5am that seems to be the loudest one that has ever existed. Impossible to get a good sleep after a big night at magnums. Not great if a hangover is on the cards. Saving grace is everything else this place offers in its proximity to the lagoon and town, and the great staff.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 3 oct. 2023
Tania, we appreciate you taking the time to leave your feedback. Sounds like you had a fun time in Airlie with Magnums being across the road from us. I'm sorry you were disturbed by the council workers. 5am is unacceptable. And I will follow up on that. We are lucky to be within walking distance to Boost Juice and multiple places you can get a good fry up for hangovers. And of course, a refreshing dip in the lagoon to feel alive again. Kindest regards, Sarah

10/10 Excelente

Joan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location. Very clean and service from staff member was outstanding!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 2 oct. 2023
Thank you, Joan. Alison, Neive and Dean will be thrilled to read you enjoyed your stay.

8/10 Bueno

Kaiden

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
We had a great stay here. The ladies on the front desk were awesome. They were both friendly and helpful. The location of the place is unreal! (Car park can be a little noisy, however the view and location top that). Only issue we had was the bathroom had a fair bit of grime/mould in the shower.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 29 sept. 2023
Thank you Kaiden. Alison and Neive are pretty awesome. I will pass your kind words onto them. Your feedback is appreciated, and I will follow up with our housekeeping team so we can strive to do better. Please contact the ladies directly should you wish to return. Kind regards, Sarah.

10/10 Excelente

Joy

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 27 sept. 2023
Thank you, Joy. The team will be thrilled to read 10 out of 10. Please contact them directly should you wish to return.

6/10 Aceptable

Anna

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
The picture advertised of the room is not the actual room. Ours was extremely small given the high price we paid. The balcony was extremely small also and describe the very noisy car park below.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 25 sept. 2023
Thank you, Anna for taking the time to leave feedback. It is appreciated. I'm sorry you were unaware of our location being in the "Heart" of Airlie, opposite the council parking. I will investigate which photos are being shown by the third party you booked through to see what they are advertising.

10/10 Excelente

Josh, Redlynch

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great room and place, unfortunately was not the room Wotif advertised to me.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup.com el 31 oct. 2023
Thank you Josh for your 5 out of 5 rating. Could you possibly send me the room description Wotif are selling please? That way I can have our sales team follow up on what a third party is advertising to avoid disappointment for future guests. Kind regards, Sarah feedback@athotelgroup.com

8/10 Bueno

Hylton

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property is fantastically situated in Airlie town. Nice and clean, stylish accommodation. Staff were very polite and helpful. The “gallery “ portion of the hotel could use some help and extension into the rooms to complete the “arty” experience. Seaside car park section of the hotel is very noisy early mornings due to trucks and services. Will use again.
Se hospedó 6 noches en septiembre de 2023
Respuesta de Guest Service Team el 14 sept. 2023
Hi Hylton, thank you for staying with us and for taking the time to write such a thoughtful review. We appreciate your feedback regarding the gallery and will discuss this idea. It is unfortunate that the car park was noisy during your stay. Thanks again and we hope you enjoy the rest of your travels in Australia.

2/10 Terrible

Sean

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A joke to describe as luxury
If by “boutique” the owners mean tiny then this is the only thing they are telling the truth about. This is probably the smallest hotel room I’ve ever stayed in and it was $300 per night. Upon arriving it smelt like poo. The bathroom has shutters separating from the bedroom so you can hear and smell everything. Appalling uncomfortable bed and shocking pillows. I advise bringing a neck brace for the next day. This “luxury” hotel overlooks a car park so you won’t get a wink of sleep due to the party goers coming and going all night. The operators of this hotel have single handedly dropped the tourism standard for the whole town of Airlie. Nothing luxury or boutique here.
Se hospedó 1 noche en agosto de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup el 26 ago. 2023
Sean I'm sorry to read we didn't meet your expectations at the "Heart" Hotel. There is of course two side to every story. Your feedback is appreciated. And I will pass on to the team. The same team who went above and beyond to accommodate your late arrival, last-minute, third-party booking. Kindest regards.

10/10 Excelente

Brian

Se hospedó 1 noche en julio de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup el 19 ago. 2023
Thank you, Brian. We hope to welcome you again.

10/10 Excelente

Kenneth

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had a wonderful weekend stay at The Heart Hotel. Will definitely be back.
Se hospedó 2 noches en julio de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup el 19 ago. 2023
Thank you, Kenneth. Be sure to contact us for current specials should you return.

8/10 Bueno

Alison

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
This is a wonderful location to stay in Airlie Beach. It's right in the heart of the township, with all that Airlie has to offer at your fingertips. The staff were very friendly and always around to answer any questions we had. There was a partial water view however, the hotel is located right on a busy carpark that stands between the property and the sea. It is very noisy in the mornings, as vehicles and trucks come and go from 6am. There are extremely limited hotel amenities as such, so that's why I rated that part as poor. We stayed for 3 nights and the only attention our room had was the bed was made once. Admittedly we did ask for no cleaning on the first day. After that, water was not replaced and glassware etc was not cleaned. Overall the room was good however, the cost was very high for the hotel offerings.
Se hospedó 3 noches en julio de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup el 19 ago. 2023
Thank you for your feedback, Alison. It is appreciated. I will pass on to the housekeeping team who are normally very thorough. I'm happy to hear our guest services team were friendly.

10/10 Excelente

Tammy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice central location close to lagoon, restaurants and marina.
Se hospedó 7 noches en julio de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup el 19 ago. 2023
We do love our location in the "Heart" of Airlie. So glad you did too. Thank you from the team.

2/10 Terrible

Pauline

Se hospedó 2 noches en junio de 2023
Respuesta de Sarah | Guest Experience at the atHotelgroup el 19 ago. 2023
I'm sorry we did not meet your expectations, Pauline. I hope you mentioned something to our team as so we can only strive to do better with feedback.

6/10 Aceptable

John

Se hospedó 1 noche en junio de 2023
Respuesta de Jeff Aquilina - Managing Director el 26 jun. 2023
Hi John,Thank you for your review, hope you can visit us again soon.Kind regards Jeff Aquilina - Managing Director

8/10 Bueno

Leanne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Right in the heart of Airlie Beach
Se hospedó 3 noches en mayo de 2023
Respuesta de Jeff Aquilina - Managing Director el 26 jun. 2023
Dear Leanne,Thank you for your lovely review, so pleased you enjoyed our central location. Hope you can visit us again.Kind regards Jeff Aquilina - Managing Director

10/10 Excelente

Zoey

Se hospedó 1 noche en mayo de 2023
Respuesta de Jeff Aquilina - Managing Director el 26 jun. 2023
Hi Zoey,Thank you for your stunning 5 out of 5 review, so pleased you enjoyed your stay. Hope you can visit us again soon.Kind regards Jeff Aquilina - Managing Director

10/10 Excelente

Jason

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very comfortable - I always enjoy staying
The Heart Hotel is a beautiful boutique hotel. Though some complain the rooms are small, they are very comfortable and well appointed. Buttons and remotes control everything so no need to get out of bed! Nice shower and toiletries. I've stayed several times and always enjoyed the convenient location and the rooms.
Se hospedó 1 noche en abril de 2023
Respuesta de Nicole el 23 may. 2023
Thank you for your review and staying with us.Kind regards,NicoleGuest Services Agent

6/10 Aceptable

Colin

Se hospedó 1 noche en abril de 2023
Respuesta de Jeff Aquilina - Managing Director el 26 jun. 2023
Dear Colin,Thank you for your review, ideally we aim to score greater than 3 out of 5, if you had an opportunity to provide any further feedback, we would be grateful. Hope you can visit us again.Kind regards Jeff Aquilina - Managing Director

4/10 Mediocre

Brianne

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
the room was extremely unclean. other than that it was alright.
Se hospedó 3 noches en abril de 2023
Respuesta de Nicole el 23 may. 2023
Thank you for your review and staying with us.

10/10 Excelente

CARLOS W

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Prático e ótima localização
A estadia foi ótima. O quarto é pequeno mas funcional. A sacada é agradavel. E a localização muito boa.
Se hospedó 4 noches en abril de 2023
Respuesta de Nicole el 23 may. 2023
Thank you for your review and staying with us.

2/10 Terrible

Andrea

Se hospedó 1 noche en abril de 2023

10/10 Excelente

Peter, TOWNSVILLE CITY

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2023

8/10 Bueno

Gregg

Viajó por negocios
Le gustó: Personal y atención, comodidad de la habitación
Se hospedó 1 noche en marzo de 2023
Respuesta de Nicole el 23 may. 2023
Thank you for your review and staying with us.

4/10 Mediocre

Emma

Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Justin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I have to say thanks to Nicole. She definitely stood out as the most friendliest person at front desk. As a frequent traveller it does make a difference when welcomed joyfully. One thing I’d highly suggest is the garbage trucks come at a later hour. Not pleasant to hear every morning..
Se hospedó 4 noches en febrero de 2023